We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

Detail oriented, utterly perfect in execution, and on time. Not the cheapest job I've had done but…read morereasonably priced all in. Would absolutely choose them again. Like many customers I wanted to put a TV over a fireplace without it being too high off the ground as this makes for an unpleasant viewing experience. One way to do this is to use the "cool wall" type of installation, which lets you locate a TV right above the fireplace, but this requires building a chase into the room - and the particular room we have is too small for this to be a good idea. I also did not want to use one of the mantle mount options for our TV because that would also bring the TV into the room when lowering it for use which would thereby also reduce the size of the room in front of the TV. So we had a bit of a conundrum. But penguin showed us some options, which allowed us to get our TV low enough without using a mantel mount or a chase at all. Specifically, they showed us an insert that you could put directly on a concrete floor and a noncombustible mantle which you could locate just a few inches over the fireplace opening without risking fire safety. (As a point of comparison, locating a typical combustible mantle above a fireplace requires strictly specified minimum distance, which in effect leads to a much much higher minimum TV installation height..) We also went with a custom surround, which makes the gas insert that we went with look a lot bigger, and also a good proportion for the space that we have... And the design of the insert itself makes it look a whole lot deeper and wider than it actually is by using reflective glass. I'm really pleased with how this turned out. For the wall tile, I'd always had a dream of doing board form concrete and penguin did a fantastic job installing it. This is a fiberglass reinforced concrete veneer product I got from Wall Theory in the color "natural gray." It's worth mentioning that I visited another store that did not think of the options we went with, which left me scratching my head as I stared at a pile of catalogs that they shared instead. Go with Penguin.

Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend

We hired summit to install a new gas insert. They did a great job. They communicated very well…read moreabout my options and the process. The owners are very nice and responded quickly to my questions. They were super clean with the install and everything went smoothly. I highly recommend them.

Look no further! Jerry was extremely helpful in getting us an extremely competitive price on our…read moreChicago Series 40" fireplace by Regency. Afterwards, Hash and his crew executed flawlessly (see photos). Hash overly communicates project scope and outlines related effort in the statement of work / quote. Hash walked me through every line item and even reduced the total bill where the work wasn't as complex as originally estimated!! We changed our design last minute (after framing was already finalized!), and Hash accommodated moving the overall height of the fireplace unit for a reasonable rate because he wanted us to be completely satisfied and not sacrifice our vision just because of the cost to re-do the framing! Truly 5-star quality service. We will definitely be recommending Bay Area Fireplace to anyone that is in the market!!

I have had some issues with the fireplace I bought from Bay Area Fireplace 12 or so years ago…read more Since I live pretty far from this store, I decided to use a local gas fireplace store, they had no idea what they were doing & just kept trying different things. Bay Area sent an excellent technician, Hash. He was professional, got everything working perfectly & trained me on safe operation. I will always use this company for me every other year check up & refresh.

Eugene is outstanding!! He serviced our gas fireplace and it works like new! Honest and a craftsman.read more

Five-Stars all the way around for Sean and his team at California Window & Fireplace for my new…read moreVelux skylight systems! I have been waiting to write this review, so I could give Cal Window some big props on handling two separate disputes with the Velux factory for a new product they introduced this year - custom-size blinds. While Velux is arguably the best skylight manufacturer out there, they also appeared to have some operational issues launching their new custom-blinds product and twice shipped two incorrect orders, first with a skylight, then with blinds. I do want to applaud Sean for how he handled things in a winsome way. Velux didn't want to own the first mistake, but Sean was persistent and was able to drive it to resolution...and then same on the second mistake the Velux factory made. All three skylights are now installed with the correct custom-size automated blinds and they work great...and the skylights are great! Thank you Sean, Gloria, Alex, Nancy, and Patrick for the constant communication letting me know where things stood. I am looking forward to working with you all again!

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

What I appreciated most is that they handle everything themselves -- demolition, electrical, gas,…read moreand installation -- so there's no need to coordinate with multiple contractors or worry about who's responsible for what. I had a very specific and challenging project: installing a gas fireplace into a very small, original arched Victorian fireplace. Anthony was incredibly helpful throughout the process. He patiently answered all of my questions and spent a lot of time working with my masonry contractor to explore every possible option. Thanks to his guidance and expertise, we ended up with the best solution possible. We are finally got rid of draft and now spending most evenings in once most abandoned room

Kevin does an exceptional job helping us to maintain the fireplace that we love. He's very…read moreknowledgeable, neat, and efficient. he also have very fair pricing. Highly recommend.

In need of maintenance for my gas fireplace insert, I called F&S. They were responsive and…read moreprofessional. The job they did at my home was efficient and tidy. I'm so happy with how my fireplace looks now that it's clean and operating perfectly. I would not hesitate to call them in the future.

We liked our wood mantel designed by Mark. I highly recommend Mantel Shoppe to get your mantel…read moredone. Mark is an exemplary craftsman, he knows in depth how mantel should be made. I liked his patience in addressing all my queries before work actually began. All the way 5 star service to Mark and Mantel Shoppe team.

Mark at A Mantel Shoppe proved to be a patient, skilled, and talented craftsman. Starting the…read moreproject with an at-home visit, he throughly decoded the best way to disassemble the original mantel and then construct a brand-spanking new one. Our fireplace is a corner unit, which proved this project to be a special (if not difficult) one. A few of the items on our wish list was to have a: * thicker, more contemporary mantel - one that will have lasting style but still match the existing stone that surrounds it. * deeper space that can actually be used to hold typical mantel items. The original mantel was less than 8" deep, which looked out of place with the tall ceiling and could barely hold a photo frame. However, extending the mantel further out would need to be carefully planned so that it was both sturdy and safe. * color that matches spots within the stone, along with the existing wood in the room. After all the deciphering and measuring was complete, Mark returned with the mantel complete and installed it same day. To complete the project, we also removed the old chain cover, gutted, painted and replaced the gas log-kit itself. A photo is attached that shows our process and progress. The outcome is exactly what we sought, with many thanks to A Mantel Shoppe.

replaced the cap , chase cover and sidings. they offered…read morefair price and get the job done in 2 days. Martin is super responsive and knowledgeable. we are supper happy about the quality!

Martin did a great job - cleaning my fireplace and chimney, did a thorough inspection, installed a…read morenew chimney cap and applied a new concrete crown. He was on time, did a very professional work, explained things very well and gave me a fair price. Real nice guy !