I cannot say enough good things about BayCare Laboratories in Riverview and St. Joseph's Hospital South and its cardiologists in Riverview and Tampa! All are excellent and 5 stars! read more

The front desk office experience needs improvement in the primary physician care department. I made an appointment as a new patient. When I came to the front desk to check in, the receptionist could not find me in their system. Apparently, she became frustrated and had an attitude that she could not locate me and told me several times that I was not in the system before telling me to have a seat. After she received help on what to do, I was called for my appointment. That's when she yelled at the nurse assistant that I am not in system and needed to fill out paperwork. By that time, I said something to her about her attitude and unprofessional behavior. Her behavior & attitude impacted my health. When I left, she had told the other receptionists at the front desk who retaliated on her behalf doing little subtle things that I picked up on to retaliation. This is unacceptable. I understand that working the front desk & dealing with patients can be hard but if you do not have the patience, professionalism & maturity to do the job then you need to find another. The front desk is the first point of contact before seeing the physician and last point before leaving the office. No one who is not feeling well wants to encounter attitude & retaliation for speaking out about it. Bay care needs to request & evaluate patient reviews as well as put technology in place to monitor this area for improvement & better customer service experience. read more

Just here for my little brother to get his MRI done! My appointment was at 6 but here at 5:50 and they brought him back and got started right away! The ladies that we signed in with didn't seem all too happy to have some work to do unfortunately. The the doctors were quick and ready to get to work! Nice and clean! Relatively quiet and empty! Easily accessible parking as well! If the ladies at the front were just a little more happy to help it would be a 5 star! read more

Pediatrics: I've been taking my son to the pediatric offices at this location. They have several locations throughout the area, and this location is only 5 minutes from my house so it was a no brainer. My son sees Dr. Smoak and I love her. She takes her time with him and my favorite part is that she always asks me if I have any questions for her, which of course, I do. She addresses all my concerns and puts me at ease about random things I ask. The nurses are just as nice and professional. I love that they recognize my son and I at the appointments. They are gentle and understanding when it comes to our needs. I am usually in and out on under an hour. They have 2 pediatricians at the location and I've never had a problem scheduling an appointment. Adult Primary Care: No issues on this end either. They have several PCPs available. They do tend to get rather busy, but it's not ridiculous to the point where you're waiting 30 minutes to get called back. Both my husband and I use their offices. They also have a laboratory and imaging center on location.. I recommend this office as St. Joe's South is right there and they are obviously affiliated. No need to request charts or anything. read more

We've been in the waiting room for two hours and still have not been seen. Quick to take your money, slow to help you. Just an awful experience. read more

Nice, clean building. Quality and outstanding customer service. One stop shop includes lab, imaging, adult primary care, pediatrics and specialists. read more

Update to my review. I was contacted by Baycare the next day after I wrote this review to let me know how concerned they were that I had a bad experience. They asked for my contact information so they could reach me to go over what happened. I furnished them that information on the same day they asked for it, 10/12, and as of today I've not heard a word from anyone. As I said in my original review FIND ANOTHER MEDICAL CENTER! read more

Simply put, office does not follow through. Called today can't get through to anybody, just rang and rang. Tried to have a MRI done at riverview and their machine hurt my teeth, so went to one i found closer to home, still waiting for those results, never got back to me on a test the primary ordered, had to call to get that. They don't respond to the pharmacy when requesting scrip refills, so you end calling and providing pharmacy fax number, primary doctor is good, but office support is not there, was told they replaced the office mgr. Don't see any improvement. Hate to change as st Joe's south is the very best and 10 visits prove that. Wake up and straighten this out !!!D read more

I was looking to find a family doctor, but had other questions so someone in another part of the complex said to check with this group. I went in to ask a question and two of the staff were standing at the desk. I approached them and they immediately acted as though I was interrupting them. I didn't feel welcome there. I proceeded to ask the questions anyway and they basically said they didn't have an answer for me. One of the ladies did give me the group pamphlet so I might try the info in there. The desk worker continued being difficult so I let her know it's all good I will leave and she wasn't very nice. She then told me I wasn't nice either. I kept my composure and kept walking but she then said something rude again! How can this be proper patient care if I was looking for a doctor?? This is terrible service and the doctors should monitor their employees better. I will not visit this medical group again!!!! Suite 101! I really want an apology from that woman she was non friendly and all someone needs are kind words read more

My wife has been going there for years. Nothing seems to go right in receiving her prescriptions. She is now waiting over two weeks for the mail order one which the doctor and front office promised it was taken care of. The other one is at Winn-Dixie and they called Baycare and couldn't get anything done. Yes we were at Baycare on wed. And the doctor and med. assistant also said they would take care of it. She won't die, but I hope her gout doesn't act up. Also why when I call does it ring and get answered sometimes and other times it says this number is no longer connected. I believe they have too many problems there. That's right there are supposed to be two prescriptions at Winn-dixie. And they didn't have either one. I will talk to my wife and see if I can get her to change doctors and try a different office. Oh I give them one star for having a big beautiful building, very fancy, comfortable seats. You just can't get your prescriptions and the phone says it's been disconnected. Update: Still can't get one medication. Who is at fault? Bay care or Cvs/Caremark this just in! Unfortunately, we are unable to fill the following prescription as part of your Order #------------- We can't fill one or more of your prescriptions because we couldn't get additional required information from your prescriber. That's the word for (doctors office). Rx beginning with UL 40MG TAB Rx #****3958 So my wife is in the middle. Why is this so hard. Still hoping my wife's gout doesn't act up. Can't get this fixed. Oh and I have called both to no avail. So which one is the problem. New update ordered again. the details: Your order will be sent to --------------------------------FL, 33572 It will be delivered by January 18, 2018 - January 22, 2018 via BEST METHOD. Your mail service prescription order has been received and is being processed by the CVS Caremark team. New Prescriptions or Renewals We'll submit these requests to your prescriber for approval. - Rx beginning with the letter U for C---------- -------- We appreciate the opportunity to serve your prescription needs. Sincerely, Your Customer Care Team read more

the two stars are not for the dr. I saw. I felt he was pretty great. This was my first visit and I am not overly impressed with my experience other than the actual visit with the dr. We waited for quite some bit for a scheduled time. I think they were about 45 minutes behind. Further. I had some medications prescribed and the pharmacy I use is just right down the street. We proceeded there and was told it would be about an hour wait so we just went home and my husband went to pick it up later. Still not in. Tried to call the office several times and got the machine stating they were at lunch until 1:00. This was well after. My husband finally went in to inquire in person and was, in his opinion, spoken rudely too....the lady behind the counter stated that the machines were still on when he called after lunch due to a staff meeting. Further, he checked, the machines were STILL on when clearly the meeting was over. Insult to injury he was then told that they (the dr/clinic/whomever) normally waited 24 hrs to call in prescriptions. I have NEVER , EVER heard of this before. Thank the good Lord that my care isn't acute and I needed meds immediately. I do not understand this practice. I will think before returning. read more