02-26-26 Shout out to Bryan and Matt in parts/service…read more Appreciate the over the top help on our back up camera issues. The stock rear mounted back up cam got water in it on yr 3. Last spring/2025 we bought off the shelf a stock "cam only" replacement from the Portland store. It was supposed to pair up with our old monitor no prob, :( the counter fella was unaware the wireless-frequencies, cam-monitor, had changed from 2019-2025. Bryan at the Milton location got us into a new superior back up cam system. Matt in their service sector took the time to walk over and give us some helpful tips for install. May not seem worthy of a review but,, after this many years/experiences with Airstream,,, I'm gonna tell you that it's the little things that matter most sometimes. We had a lot of probs in past with long waits on service/repairs when the dealership was under a different ownership at the Auburn location. Because of that I had to learn to fix things myself,, which is usually about a 50/50 lol. Especially electrical. Customer service like that/ boosted confidence for future repairs or upgrades at the Milton location. PS Pic quality/features Brand-motion Cam system are "awesome". Also to note, the people at the sales desks are professional, non abrasive, respectful. From 28 years of a commission-only living myself I really appreciate that :) Thanks Again Jay and Victoria

Can't divulge much about the nature of my business with Airstream other than to say most Airstream…read morespecific dealers are good. However, the team at Seattle Airstream / Milton are excellent. By far my favorite dealer to work with. If I were to purchase an Airstream this is where I'd go.

Even though we where buying the least expensive travel trailer on the lot, they treated us like we…read morewhere buying the most expensive one on the lot. This will always be our first stop when we upgrade.

Low pressure, honest communication during the buying process. Ricky and team made us feel like home…read moreand went above and beyond. Sunny was great during the tech walk through. Corey did a great job delivering the trailer. Overall highly recommend.

Marc did an absolutely amazing job fixing my RV. From the very beginning, it was clear that he…read moretruly knows what he's doing. One call or message to Marc, and he gets things handled quickly and efficiently. He completed everything that needed to be done and took the time to explain everything to me so I understood what to watch for moving forward. What stood out most to me is how much he genuinely cares. No matter how long of a day he has had, Marc goes out of his way to make sure your RV is fixed properly so you feel safe, comfortable, and confident in your home on wheels. I have had an incredible experience with his work and would highly recommend him to anyone living the RV lifestyle. Marc is genuine, kind, hardworking, intelligent, and takes his job very seriously. It's rare to find someone who is not only skilled but also truly cares about the people he helps. If you need your RV fixed, don't hesitate to reach out to Marc -- I can confidently say he'll get the job done right and in no time!

Mark was absolutely amazing, came out during a busy day for him, he squeezed me in . Told me what…read morewas wrong with my air-conditioning. We had hoped that it was something that he could fix quickly, but it was not. He he called his office to see if they had a new air conditioner. I could get installed. They did not. Mark then took the time to recommend products that would be long lasting serviceable, and ideal for my unit. Thank you so much!

I found this establishment at their new location, 13018 Canyon Rd E, Puyallup. I arrived to look at…read morea certain trailer they had advertised on CL. The trailer was in the process of being detailed. It was clean on the outside, but in bad shape on the inside. There was water damage in the bathroom. Fresh caulking everywhere. So we looked at another trailer that the salesman claimed they took in on a trade. There were dealership plates on the trailer and they were not theirs. Then the price was not realistic for the year. No matter what shape it was in. Salesman was a bit smug when he was caught in a lie. I took my cash and left. I've had my fill of wholesale lots.

I received a message from Billie via FB Messenger with an offer to purchase my RV. I accepted the…read moreoffer and since it was Mother's day, he agreed to meet me 'first thing in the morning' with cash. At 11:00am or thereabouts, I hadn't heard from him so I gave him a call. Billie answered (I confirmed that I was speaking to Billie) but claimed that I had not communicated with him and that it must have been his son. I asked for his son's phone number but he refused. He told me that he would pass my phone number to his son and that he would call right away. I waited and the call never came so I sent a message informing him/them that I was no longer interested in selling to him/them. Definitely not someone I'd recommend doing business with.

We purchased a 2020 Keystone Outback from Tacoma RV on May 28, 2020…read more Part of our "Endless Warranty" requires us to have an annual inspection. Each year in March/April we bring the trailer in for its annual inspection. Normally there is a myriad of issues with our trailer. We nicknamed her "lemon" because of all the issues we've brought it in for. And the amount of money we have paid Tacoma RV is staggering. However, there is one reoccurring issue each time we bring it in. On April 28, 2020 - We brought unit in to check water leakage in bathroom, we suspected the toilet. On April 14, 2022, we brought unit in for annual inspection as well, many other issues, one being toilet was leaking at base of toilet. At that time, the toilet was replaced with no charge, due to warranty. March 22, 2023 - We took unit in for annual inspection, once again we stated toilet was leaking and filling with water even after water supply to toilet was shut off. Tacoma RV listed it was R&R toilet valve; it was replaced and tested. There was no charge due to warranty. April 15, 2025 - toilet once again was leaking and was coming out of the base of the toilet and by the valve and bowl was filling up. The valve was replaced and tested and checked out. There was no charge due to warranty. April 24, 2026 - toilet leaking, not shutting off, bowl continues to fill, American Guardian Warranty Services would not honor the endless warranty, upon calling their Customer Service I was told that they wouldn't cover it because it was a different component, even though they've covered it each time. It states right on their Endless Warranty that the toilet is covered. I was also upset with Tacoma RV; this was the 5th time we had brought it in to fix the toilet. Shawn Hutchins told me that they only honor their work for 90 days. I do feel they should stand by their work, especially after 5 attempts of repairing the toilet. I told him the Endless Warranty does not have an expiration date. We were charged $411.44 to fix the toilet.

We were very impressed by the customer service at the Tacoma RV Service Center. Les and Scott were…read moreprofessional, helpful, and accommodating. They worked hard to ensure our needs were met. We would buy from Tacoma RV again.

Lots of things didn't work that he said he repaired. Ken is kinda rude. Very bad communication and…read morelarge sum add-ons to the bill that were not agreed upon previously.

Ken and crew are the best. They have fixed and replaced so many parts of my 5th wheel it's…read morepractically new. I'm so deeply grateful for Ken's fine work and generous knowledge, he knows what he's doing. Highly recommended!!

This place is the real deal. Super nice guys Rob and Nick. Bought a used boat with a janky trailer…read more Brought it in from Renton. It was worth the drive. They did a thorough safety inspection. They fixed the lights and replaced a bent axle. Reasonable pricing and very timely. Trailer is now worry free. Will get all my trailer work done here in the future.

Rob did an outstanding job in every way - the work he did, the explanation, and follow-up. We…read morehighly recommend using him. We will definitely go back to his shop.