We really wanted to love our stay because the property and setting are beautiful. Unfortunately,…read morethe experience didn't come close to justifying the $600+ per night price tag.
The biggest issues:
* The rooms are not well insulated. - We could clearly hear normal conversations and footsteps from the room above us. The guests weren't being loud or inconsiderate. The building simply doesn't block sound well. We were woken up multiple times during the night and again early in the morning by people coming home or leaving.
* The room felt run down and poorly maintained - There was mildew or mold all on the lower half of the living room curtains, dirt built up in the window sills, cobwebs around the ceiling and skylights, and obvious damage from an old skylight leak with warped, peeling paint that had never been properly repaired.
* Missed simple towel requests - Our DELUX KING room came with only TWO bath towels and two hand towels. We politely asked for a few extra towels the first morning there. When we came back that afternoon, the towels had been replaced, but there were still only two bath towels and two hand towels, once again:( we had to walk down to the front desk building and ask for 2 more towels to bring back so we could both shower.
* The pillows were dirty and smelled strongly of mildew - They had that unmistakable damp, musty smell like they'd been left wet for a long time. Since we arrived late the first night, we waited and asked the front desk the next AM if they could swap them out. Instead, they simply changed the pillowcases and left the same pillows. We ended up grabbing blankets from our car to wrap around them so we didn't have to smell them while we slept. That should never happen at any price point. It's just baseline to have clean bedding.
* Grounds maintenance was poorly timed - On our first afternoon, the grounds crew was mowing with a ride-on mower that wasn't collecting the grass. They drove right up against our deck, covering the patio and lounge chairs with grass and dust. We had the sliding door open, so the debris blew straight into our room. We mentioned it to the front desk on our way out and asked if someone could sweep off the deck. They seemed surprised the mowing was happening on a Friday, which is one of the biggest check-in days.
* We also woke up to pressure washing - Early Friday morning, we were greeted by the sound of the building next to ours being pressure washed. It seems like the kind of maintenance that could easily be scheduled during the middle of the week instead of during a busy check-in day.
* Sub par restaurant experience - We had dinner at the restaurant our first night with a 6:45 reservation. We were seated on time, but no one came by to even take a drink order for about 20 minutes. We were told they were understaffed. Our food order wasn't taken until around 7:45, about an hour after we had been seated.
When we finished dinner, we were immediately offered the check. We asked if there was dessert, and our server said, "Yes, it just hasn't been popular tonight." Our bill was around $250, so it was pretty clear we had come to enjoy a nice dinner, not just grab a quick bite. It felt like a missed opportunity to simply ask if we'd like to see the dessert menu or enjoy another course before ending the meal.
I did appreciate seeing the GM helping bus tables during a busy service. That said, I was surprised to see him doing it in flip-flops, which didn't feel appropriate in a restaurant.
I work in hospitality, so I understand that staffing challenges happen. But most of what we experienced didn't feel like a staffing issue. It felt like a lack of attention to maintenance, housekeeping, scheduling, and overall operations.
The property has so much potential because the location is fantastic. Unfortunately, the guest experience simply doesn't match the price. With better operational planning and more attention to the condition of the rooms, this could be a wonderful place to stay. As it stands today, I don't think the value is here.