Do not recommend. When calling to obtain a copy of my prescription they are pulling all sorts of…read morebizarre delaying tactics and then trying to nickel and dime me for basic information about my prescription. As a physician myself, I can't imagine trying to milk money from a patient in need who's just trying to get their own information! I wouldn't trust or recommend a practice that would employ such unethical practices.

This is the first time I have gone to the eye doc in over 20 years, I am only disclaiming this…read morebecause it might make a difference in the way you read this post. I came here on a Saturday (they are open two Saturdays/month); the doctor saw me very promptly, evaluation was thorough, and the staff was able to find glasses that fit my face perfectly. Everyone was very courteous, friendly and really knew what they were talking about. I will be coming back to this location one year from now for my follow up. Keep it up ladies.

I can only leave a review for the eye exam, as I have not purchased contacts or eyeglasses here. I…read morecame in to get my prescription renewed, and everyone was very nice. Dr. Anderson was friendly, prompt and professional, and the rest of the staff was great at answering questions I had about bringing in old frames to get new lenses put in. I made my appointment online but called in to inquire about the price of the exam, both methods of contact were great and got all the answers I was looking for. Also, my current insurance does not cover eye exams, but they asked if I had AAA as they offer a discount on the exam.

5/5/2026 I'm leaving…read morethis review based on my attempt to access my own historical eye exam/prescription information from a previous appointment. I had an exam here on 12/14/2023 and recently tried to obtain the prescription information from that visit. I understand an older prescription may be expired and should not be treated as current. That is not what I am asking for. I am asking for access to my own historical medical/optical record. When I called, I was told the store could see the information but would not provide it because it was "outdated" and due to liability/security concerns. I was also told I could come into the store to get it, which makes the refusal to provide it remotely confusing. If the concern is that it is expired, it could simply be marked as expired or historical. Requiring an in-person visit is not a patient-friendly solution. Patients may no longer live nearby, may lack transportation, or may have accessibility limitations. Identity can be verified remotely. Accessing one's own medical information should not be this difficult. After the call, I tried calling back to ask about the proper records request process, but I was routed to an automated message stating I may receive a callback within two business days. I called again shortly after and got the same message. I submitted a formal written request to Luxottica's Privacy Office for access to my historical eye exam/prescription records. I am not asking for an expired prescription to be treated as current. I am asking for access to my own record. 5/8/2026 Update: LensCrafters responded to this review and directed me to a Customer Care form. I filled it out, and the confirmation said to expect a response from the store within 5 business days. I still have not received the manager callback I was promised. The associate said I would receive a call the next day, and the automated message said I should receive a call within two business days. That did not happen. I am not trying to be difficult. I would much rather LensCrafters simply call or email me, verify my identity remotely if needed, and provide the historical prescription/medical record information I requested. If they make this right, I am happy to update or remove this review and drop the issue. 5/19/2026 Update: LensCrafters Customer Service responded on 5/7/2026 stating they "do not have access to exam records" and told me to contact the doctor's office directly, but did not provide the doctor's office or records custodian contact information. On 5/15/2026, LensCrafters Care Team said my concern had been escalated and that a member of the store team should be reaching out shortly. It is now 5/19/2026, and I still have not received the promised store callback or any records custodian information. At this point, I have also filed a Better Business Bureau complaint. I still just want the record, the correct records custodian information, or a written explanation of any refusal.

Dr. O'Malley is truly as good as it gets in his field. He specializes in Pediatric Eye Disease,…read moreAdult Strabismus, and treatment for diseases of the eye. I first saw him 11 years ago based on a recommendation for eye surgery for strabismus. It was a great success, but it's common with strabismus that surgery will be needed again. So, here I am again. I called his office back in June, and his first available appointment was in October. When I was asked why I was calling, and explained my headaches and vision issues, they immediately got me an appointment within 2 weeks. Even though he sees adults, most of his patients are children, so his office is geared towards kids. I enjoyed watching "The Neverending Story" while I waited to see Dr. O'Malley. When I finally went in, he used a light-up ring, and an Elmo ring for me to follow with my eyes, as well as having "Toy Story 3" playing in the background. No complaints here as an adult! It's funny! Dr. O'Malley is a great doc. He's incredibly smart (hope so after 35 years!), and great sense of humor. He will definitely keep you smiling and immediately put you at ease. To give you a small symbol of his personality, he had on light orange Converse the day of my surgery. I love Converse, so that scored big points with me. On to my recent surgery....Nothing short of amazing. My eye muscles were not cooperating for him (of course) and the surgery took a little longer, but he did what he intended to do. I'm pretty sure it was a good learning experience for his assisting doctor. He always exceeds my expectations. He did a phenomenal job, and I couldn't be happier. My eye looks great, and feels pretty good too! He gave me his personal cell phone number to call him if I have any issues or concerns. Pretty cool! If you're not impressed by my experience, maybe this will: http://www.youtube.com/watch?v=gmvkXMNNtCI Dr. O'Malley has been involved with ORBIS Flying Eye Hospital since I've been seeing him, and probably longer. He travels to China every year (if I'm not mistaken) to help with surgeries for children who are visually impaired. Truly an amazing guy. There is no doubt that Dr. O'Malley is passionate about what he does, especially when it involves children.

He is wonderful. He put tubes in my son's eyes when he was an infant. He was great with my son and…read morea genuinely kind person.

We had a great visit with Dr. Deol regarding our elderly parent's macular degeneration. Although we…read morefound no suitable course of treatment, we received excellent information given in a very clear manner. We would highly recommend this doctor for thoroughness, knowledge, patience, and clarity.

My experience with this business wasn't good at all. Very unprofessional and they are not worried…read moreabout customer satisfaction. The place is appealing and clean, however the service is not friendly.

After being unhappy with the last two pairs of glasses I had from another optometrist I decided to…read moretry a new optometrist and went to see Dr. Guthrie. I discovered not only had I been given glasses for nearsightedness when I'm farsighted but I've been wearing glasses and contacts that were way too strong and I didn't even need for the last 18 years! My former optometrist's office would pressure me into regular eye exams stating that I had impending eye disease and Dr. Guthrie assured me this was not the case. He took the time to answer all of my questions and I was never pressured into purchasing anything. I will be seeing Dr. Guthrie from now on!

Bright both teenage girls for exams... LOVE the HUGE selection of frames!!…read moreThe gals were great in assisting us in choosing the right pair! Gave honest feedback good and bad while picking out the right pairs! We will definitely be back!

Better service. I understand having to deal with the public can be a bit draining but for every…read moresingle employee, office manager included having a nasty attitude is insane. From the first phone call, to dropping my frame, to pick up it's was very unpleasant. It's literally 5 minutes from home but I will not be returning.