Called to ask my script to be extended 3 days over the holidays so I could receive my benefits in…read morethe new year. I was to no by the manager and owner because my "eyes could go bad in those three days." I have been a customer here for over 10 yrs and my script hasn't changed in over 20yrs. They then told me i could pay out of pocket to get my contacts and then pay a exam to get my new script. This company is only worried about money and not customer service or their patients. Extremely disappointed i was only treated as a cash grab after being a loyal patient. This was all after i explained i would be losing my benefits through work. Shows the lack of empathy and compassion.

I've been going here for years. Modern equipment, good people, and a good selection. Price? I'm not…read moresure as I haven't gone to other places.

I had an eye issue and the staff scheduled me the next day with Dr. Shick. He was very…read moreknowledgeable and caring about my concerns. He took the time explaining things where I could understand which i was really appreciative

They're great! Amazing staff and super quick with glasses and contact orders…read more My glasses have been giving me a headache and they were super quick to reschedule me to be reassessed. Must recommend for those with eye care needs.

I've gotten glasses from here twice, in 2011 not too long before I started penning reviews for Ye…read moreOlde Yelp Site and at the tail end of 2022 after breaking my glasses during an especially lousy day at work. They're inexpensive and painless to deal with. I was pleased to see my vision had barely deteriorated since my last eye exam, a year or two after my first visit to the Roseville America's Best. I really should have gotten bifocals though, as my prescription for my nearsighted eyes brings objects into the distance into clear focus but isn't so kind to what's right in front of my face. Not wanting the sticker shock of what that would do to the bottom line and longing to avoid the geriatric vibe of bifocals I forewent them. I can always just take the glasses off to read but in the future I might need to make that pride shattering adjustment. I had to wait several days for my glasses to be ready but it was a day or two earlier than their estimate. I was more than ready to ditch my spare pair as their twofer deal provided me with new spares. It wasn't quite as cheap as advertised, I forget what the up charge was but it still was reasonable. I highly doubt this place is truly America's BEST contacts and eyeglasses but America's Pretty Good Eyeglasses and Contacts as I would dub it likely isn't the best branding.

Americans WORST! DO NOT GO HERE. the place is trash. The employees are a joke. The options are…read morepathetic and as for me the customer. I just walked out! I hate to make this about me but the customer is always right, right? Wrong. I called... I was super excited to get in and the lady came back to me 50 minutes later and said they couldn't get me in... wow wtf seriously....

I would like to call out the excellent customer service of Eric, who is helpful in fitting, patient…read morewith customers, accommodating to special needs, and understands financial constraints. He treats customers with respect--old fashioned customer service!

I brought my glasses in to be adjusted at HF Optimize in Clinton Township, where I purchased them…read more The technician broke my glasses and repaired them with shrink wrap. The manager offered me a 30% discount on my next pair of glasses. This is unacceptable. My glasses should have be fixed and returned in the condition I purchased them or the frames replaced at HF Optimize cost.

I was worried about my vision, thought I needed new glasses but found out I had cataracts. Dr…read more Clune and the team were very professional and prepared a plan for my treatment. I elected to go with the laser cataract surgery and Mono focal lenses. After each surgery, I was amazed at how well I can see. I am now 20/20 (was near sited before - always had glasses since I was a child). Now it's like looking at everything in high definition. Thank you!! I highly recommend Eastside Eye Physicians!

Today was my first day coming in for an eye issue I was having and I will be coming here going…read moreforward for all my ophthalmic needs. I have worked in medical offices for 11 years so I know my review holds merit. I called the office about a chalazion in my eye and asked when I could come in they told me they can squeeze me in 30 minutes from them. I came early was called back in 2 minutes and then the doctor was in quickly after. I saw Dr. Clune and he is super nice and kind and put me at ease about my eye problem. The front desk staff and medical assistants were so kind and nice. I am so happy I found this place!

Convenient location on Mack. Treated dismissively by the staff until the moment that they…read moreunderstood that I had private vision insurance. Rude and unprofessional staff, I would not recommend this business.

5/5/2026 I'm leaving…read morethis review based on my attempt to access my own historical eye exam/prescription information from a previous appointment. I had an exam here on 12/14/2023 and recently tried to obtain the prescription information from that visit. I understand an older prescription may be expired and should not be treated as current. That is not what I am asking for. I am asking for access to my own historical medical/optical record. When I called, I was told the store could see the information but would not provide it because it was "outdated" and due to liability/security concerns. I was also told I could come into the store to get it, which makes the refusal to provide it remotely confusing. If the concern is that it is expired, it could simply be marked as expired or historical. Requiring an in-person visit is not a patient-friendly solution. Patients may no longer live nearby, may lack transportation, or may have accessibility limitations. Identity can be verified remotely. Accessing one's own medical information should not be this difficult. After the call, I tried calling back to ask about the proper records request process, but I was routed to an automated message stating I may receive a callback within two business days. I called again shortly after and got the same message. I submitted a formal written request to Luxottica's Privacy Office for access to my historical eye exam/prescription records. I am not asking for an expired prescription to be treated as current. I am asking for access to my own record. 5/8/2026 Update: LensCrafters responded to this review and directed me to a Customer Care form. I filled it out, and the confirmation said to expect a response from the store within 5 business days. I still have not received the manager callback I was promised. The associate said I would receive a call the next day, and the automated message said I should receive a call within two business days. That did not happen. I am not trying to be difficult. I would much rather LensCrafters simply call or email me, verify my identity remotely if needed, and provide the historical prescription/medical record information I requested. If they make this right, I am happy to update or remove this review and drop the issue. 5/19/2026 Update: LensCrafters Customer Service responded on 5/7/2026 stating they "do not have access to exam records" and told me to contact the doctor's office directly, but did not provide the doctor's office or records custodian contact information. On 5/15/2026, LensCrafters Care Team said my concern had been escalated and that a member of the store team should be reaching out shortly. It is now 5/19/2026, and I still have not received the promised store callback or any records custodian information. At this point, I have also filed a Better Business Bureau complaint. I still just want the record, the correct records custodian information, or a written explanation of any refusal.

wonderful place--we met dr.wong when he had a place in rosevilles costco--we remembered him & found…read morehis new business--all of his staff are real sweet like him...

Highly recommend. Dr. Wong is professional, friendly and totally upfront and honest. Couldn't be…read morehappier with entire process.

I've been here a few times since they relocated here and each time Angel was the representative…read morethat helped us. I just have to say what a blessing she is. My oldest daughter has had a rough time since birth medically and has seen many drs and specialists. We've encountered numerous healthcare professionals and most seem to have become jaded and have lost their compassion and I can't say the same for Angel. She has always been so extremely genuine and compassionate and very helpful. She has gone above and beyond for us on several occasions and I can't thank her enough. Not just because of the help there but because it's nice to see not everyone in this world has become jaded.

This SVS is great!!! Could not be better. So worth me travelling a little further for my eye care!…read moreAngel who works there is wonderful. Literally lives up to her name!

sorry I'm not good with reviews and grammar but my first time going to svs vision and look around…read morethey got nice glasses and also nice working people there I will always diffenally come back

I've always had great customer care at the SCS facility. They are a great team. Melanie was…read morewonderful!

This is the first time I have gone to the eye doc in over 20 years, I am only disclaiming this…read morebecause it might make a difference in the way you read this post. I came here on a Saturday (they are open two Saturdays/month); the doctor saw me very promptly, evaluation was thorough, and the staff was able to find glasses that fit my face perfectly. Everyone was very courteous, friendly and really knew what they were talking about. I will be coming back to this location one year from now for my follow up. Keep it up ladies.

Do not recommend. When calling to obtain a copy of my prescription they are pulling all sorts of…read morebizarre delaying tactics and then trying to nickel and dime me for basic information about my prescription. As a physician myself, I can't imagine trying to milk money from a patient in need who's just trying to get their own information! I wouldn't trust or recommend a practice that would employ such unethical practices.