They moved me 1-2-2019. They showed up about 15 minutes late to the location, but Houston traffic…read morecan be unpredictable - not worth dinging them for that. They were to pick up a bedroom set, shop-desk, a standing tool box, and some medium and large moving boxes from the upstairs of a residential house, and then pick up the brunt of the items from a storage unit a mile away. The storage items had a dining room table, a leather sectional, ~ 20 medium to large moving boxes, a 5' safe weighing about 600 lbs, a mountain bike, a real wood TV entertainment center, and a real wood shelf. There was also a fee for the moving of the safe (seems to be standard for all moving companies). Saying all this, the guys did great! Every thing that could be scratched or scuffed was very well wrapped and protected, even the safe. They did a meticulous job of protecting my property. They were professional, hospitable, friendly, safety-minded, and very efficient. I'd highly recommend these guys and would use them again. The rates are reasonable and even the office personnel was professional.

We moved down the street so we hired a local company. It was recommended by a friend. We paid for 3…read moreguys. One of the guys (older gentleman) did almost everything while the other two just watched. He disassembled, wrapped all the furniture while the other two just watched. They went room by room. I understand it's a process but it seemed very dishonest. They spent over 8 hours. I got so frustrated that I started helping move the furniture around hour 2. But the two guys didn't help. They avoided eye contact. I wouldn't have written a review BUT we had just gotten the new home painted and unfortunately it has to be done again. Scuff marks everywhere, scratches on the walls, broken mirrors and light bulbs, scratched up dented furniture. And our old home floors were completely destroyed. They were new floors we put in. It kind of felt intentional. I hope this isn't anyone else's experience but our experience was awful.

I waited 6 hours past my move time for this company & they did not move me when they arrived…read morebecause they wanted to charge me an extra $109/hr. I spoke with Daniel & he did not want to compromise. I caloed back after hanging up & I was sent to voicemail several times. I took off of work & had everything transferred to my new place just for them to come 6 hours late & still not help me mov. And they still want to keep the deposit.

Address the part where you stop responding after you were completely paid.. address the part where…read moreyour workers left trash in my yard over 11 empty water bottles.. address the part where they just left abruptly rude... address the part where I paid for two extra men so that it could go more swiftly and it still took longer than the first move even though most of the furniture was already packed and ready to be moved... your side of the story only argues my argument. It doesn't prove or fix or accommodate anything! FURTHER PROVING MY POINT! I asked you to come on site to make sure everything ran smoothly, and you refused, I told you I had a problem with your crew the first time but I did not want to have another moving company come in and touch what you guys had already packed. That's the only reason I rehired you!!! I sent you several pictures of broken lamps and you never responded. I called you numerous times to tell you that one of your men disappeared for a whole hour. I literally beg you to communicate with your crew on how long it was taking and at the end everybody became rude and it was one woman which is myself against four strangers and they were all men!!! Let's face facts on this internet, you're not about customer satisfaction you're about clearing your name. Maybe if you gave me a partial refund that may help. I felt completely taken advantage of. That second load was completely unnecessary because they were small items that could have fat on the truck the first time just like it did with the first move. But I was charged extra and it felt like it was out of malice. At the very end of the night everybody just stopped working got my money and left trash in my yard. You stopped responding. Let's be clear!!!!!

There were red flags I ignored and shouldn't have. We called twice and got two different rates…read morewithin the same day. 100/hr cash 120/hr card first rate we received, these rates hiked up to 135 cash 175 card. We did a video call so they can give an estimate, we never received an estimate. The movers came to pack move and unpack. They didn't know they were supposed to be packing/unpacking. I had to call and confirm instead of them. They left my front door wide open and never turned the gate back on so if I hadn't gone back for cleaning supplies my door would've been left open over night. When I told the only guy who spoke English he said "I wasn't the last one out" no apologies just a lazy answer. They never unpacked properly. I started unpacking the kitchen, so they had an idea of where things went. They didn't try, they just unpacked random stuff and threw it in places. Appliances were disassembled which could have easily been put together. My cake stand was in two thrown on the counter top with a box over the glass in an unsafe manner. They said they were scheduled to come back tomorrow and when I called to complain about how the place left they said the job was done and I should've said something before they left. I told them they should leave instead of waiting for me to return after picking up my daughter they told me had to pay. Which understood I'll pay for the day, but the packing job was not done. These are scammers. It's been a long time since I dealt with a business like this but this one beware.

Crew did not do as I asked to cover my chair when moving it. They seemed to complain and unhappy…read moreabout moving my items. Didn't appreciate the attitude

UPDATE: I am now giving 1 star instead of 3 due to the dishonest owner…read more I called them 8 weeks in advance. Obviously, their policy on move times has nothing to do with how soon. This is the policy they always have per the rep that I spoke to. I have NO reason to lie about this. Every mover I talk to had availability but not the right price. I did NOT call too late to book movers. Also, I just saw this reply as the owner waited 3-4 months later to sneak a dishonest reply. I dodged a bullet not working with this company. -------------------------------------------------------------------- I just called for a quote. I felt that the quote was reasonable for 3 movers. Unfortunately, the company was simply inflexible about the move time. They refused to accommodate a 2 hour window. I live in an apartment and we have to reserve the freight elevator. We can only book it for 2 hours. 150 movers will do 8am-10am moves or 11-3p. They will not do 2 hour increments after 10am which obviously would not work for me. It is a shame because. Most people moving from apartments, need to book a freight elevator. The person that I spoke to was courteous and professional. I just wish the company was more collaborative. Ah well, there are other companies.

George, Antonio and Jaden came to move my fiancé and I out of our apartment into a house. They…read morearrived within their time frame that they gave us. When they arrived, they got straight to work. We were surprised by how fast they were able to move everything! They each were professional, polite and efficient. We have a tight spiral staircase in our new house, which is a pain to get furniture up. They kindly moved a whole office up the stairs without hesitation or complaints! We appreciated this because we know how much of a hassle it is to move up those stairs. They also were very careful with our items, they wrapped all the items that needed wrapping and carefully loaded and unloaded our stuff. Nothing was broken or damaged during the move. They were able to move 2 bedrooms, 2 bathrooms, an office and a kitchen in 3 hours (including a 20min drive to our new house). We were impressed by how quickly they got this done! The pricing is extremely reasonable. I feel that the quality of service was worth even more than they charged! This was such a positive experience and I highly recommend this company to anyone needing moving services! We will definitely be using them again!

I'm a returning customer. Juan helped me set up my appointment. He answered all my questions and…read moremade the process smoothly. The moving team...Jesus, Andy, and Emilio wrapped all my furniture and moved everything with care. They also played live Tetris to fit all my belongings (3 bedroom set, piano, desk, 1 cabinet, 2 shelves, dinning table, breakfast table, 14 chairs, office chair, 40+ boxes, and other misc small items) into a 10x20 storage unit. I was stressed for several weeks. The Optimus team made the process smoothly and worry free. Thanks.

We made the perfect choice when we went with Optimus to move us from Katy to the hill country!…read moreJessie, Jorge, Wilder, Elias, and Emilio took such great care of all of our things! They arrived by 6:45 am and didn't leave our new home to head back to Houston until midnight. Not only did they move everything perfectly, but they were kind, polite, and went out of their way to make us feel at ease! I was really worried about the move, but Jessie and his team made sure everything went smoothly!

Amazing work! Highly recommend. Very efficient and fast…read more Amazing work! Highly recommend. Very efficient and fast.

This is my second time using this moving company in the last couple of years. Just like last time,…read morethey were extremely reliable and arrived exactly on time, their communication was very clear, and they were priced well. Highly recommend them!

An updated on this review, it's been almost two weeks and despite a representative commenting on…read morehere that someone would be in touch with me soon, I haven't heard from anyone. On top of the lack of follow through, a few days after posting the initial review, my bed collapsed in the middle of the night. After coming to and realized what happened, I looked and the platform was installed upside down and the supports never tightened. It's fine if you don't want to assemble things, but A. Don't advertise that you will and B. If you don't assemble it, do not put the mattress and box springs on it so that it looks ready to use! I've now spent double what it cost to move replacing and fixing things they broke.

This guys moved my 2 bedroom apartment in a efficient and safe manner. They did a great job…read more Looking forward to using their services in the future.

I have used Shark Movers for multiple moves, including my mothers move and these have been the best…read moremoving experiences we have ever had. Starting and ending with Fermin the Supervisor, and his team Mike and Alex which are also great. They were courteous, organized, fast, professional and treated our home with the highest quality of care. These guys go the extra mile. I won't go anywhere else. Thank you very much for taking great care of us!

I hired Shark Movers for a 20 mile move from The Woodlands to Lake Conroe. The movers were on time,…read moreand very polite. They were very careful to avoid any damage to my furnishings and both houses. The charge was hourly, but they made you feel that you were getting your money's worth because they were literally running when they weren't carrying anything. I was quite pleased with the experience.