Highly recommend! The store was clean and had a huge…read moreselection. Bob was fantastic. Pleasant, fun, informative, and not at all pushy. I found the mattress of my dreams (Beautyrest Black Amherst! Perfect for my lower back pain and the comfiest bed I've ever owned). I got a good deal on everything and was pleased with how stress-free the process was. Their Lyocell bed sheets are the softest, most wonderful sheets I've ever had (Lyocell is made from eucalyptus, but I just think of them as being made from unicorn tears). Delivery was a snap. They came the same day at the specified time, were super fast and friendly, put everything together for me, and moved our old bed down the hall. Will shop here again.

We paid thousands of dollars for a mattress and are waking up in pain. We went to them to exchange…read morewithin our 120 days. Twice they have come out to exchange for our new selection and denied our brand new mattress because of stains they say they can see that I cannot. When they delivered, the mattress cover was put on by them and has not been removed until they showed up to exchange. This is unbelievable!! I would NOT recommend them and will never use them again.

Great experience with both the sales (Nick) and installation (Colten & Triston) were easy to work…read morewith and professional. The Installers were especially friendly as well as helpful. We plan on shopping here the next time we buy an appliance. Rick & Maria

They did finally reach out and stated they are attempting to get LG to replace the refrigerator. I…read morewill keep you updated as it was nice to hear they may be trying to I will say communication sucks. I will update again as my warranty is going to expire soon.

Can't say enough about Tessa and Jason. They are the reason we bought 2 beds…read more 3 months after buying the bed I found that I needed taller legs. They both searched the Burlington store and found 2. I needed 6 so they ordered more. They're willingness to go above and beyond says it all.

Had a wonderful experience 13 years ago in Burlington Wa! Sale staff (woman, won't mention her…read morename) had attitude right before bed, etc was to be delivered!! I asked for credit back. She stated she couldn't give it to me, to call tmw. I called the next day and then a gentleman told me David (owner) had to ok the credit!!!!??? And Bellevue store said l had to send an email to the head office!!! Right after sending the email l got a call from the same woman, attitude changed completely and told me to come in and receive the credit! I know customer service and never spoke to customers or members at the Credit Union this way!! Next day, Jim C was awesome and had heard the outburst from the woman earlier. Would recommend asking for Jim C ONLY if purchasing at the Burlington store.

Definitely a 10 plus business. The courtesy and professionalism of the staff is very impressive…read more I'm a female Disabled Veteran with a service dog who am currently working with Adam. His calm nature makes it easy,to communicate my needs.

Our order isn't even complete and I have to give them 5-stars!…read more After our horrendous experience with the Ashley Furniture store in Silverdale (feel free to read that reward -- buyer BEWARE), hubby and I were driving up to a boat gig in Anacortes and took the "scenic" way around Oak Harbor (meaning, not on Hwy 20). We happened to be stopped at the light by NAS Whidbey and I chanced to look over and said "Hey, Furniture World!" We had recently visited the Furniture World in Bremerton but weren't able to find any living room set that slammed our doors, so I was reluctant to go in when my husband suggested it. Now, I'm SO glad we did. We met Shawn, who was super helpful and gave us the layout of the store and then let us look around. When he came to check on us, I shared with him the debacle we had with Ashley and he asked which set we had been looking at. Fortunately I had taken a picture of it at the time and was able to give him the name... ..and as it turned out, he had the set RIGHT THERE in the showroom. Virtually brand-spanking new! He didn't have the chair or the ottoman there, but was able to find out that there were chairs in the distribution center that could be delivered to the Bremerton store (closer to us) by December 5th, and the ottoman would likely be available sometime around Jan 6-11. And the sofa and loveseat...he offered to let us buy the set right there off the floor! His team meticulously plastic wrapped the furniture and had it ready for us when we came through the next day on our way home. We were able to get one piece in our SUV and the "boys" (his helpers) were able to help my husband load the other piece on the roof! Shawn clearly understands customer service, so much that we would likely consider driving to Oak Harbor again (quite a bit out of our way and a ferry ride to boot) if we are in search of furniture. I have to write this review now, even though we haven't received the chair or ottoman yet. I just KNOW that, if there any delays, Shawn will get in touch with us right away and help make good on our order!

Looking for Quality beds? Look no further!! Mattress Today Mount Vernon hooked it up for a brand…read morenew queen bed for under $750, only $50 down and 101 days same as cash. I called up Brad looking to get my bed situation taken care of with as little money out of pocket as possible but still happy about how comfortable the bed is, he met me same day of calling and quickly got me on my way. After a couple weeks I'm sleeping soundly (sometimes too much - lol) and waking up refreshed! I even love the pillows and sheets I bought from them!! If you have trouble sleeping it may be your bed!

I bought a mattress set in October and it was no longer usable in December. I bought the set that…read morewas recommended to me by the expert. Nothing abnormal was done on it, no jumping / standing, and the person sleeping on it was 160lbs. When he started feeling the box spring and frame underneath while laying on it, I brought it to the companies attention and was told the type of mattress I bought was best with a platform. So why wasn't this told to me when I bought it? Only after stating how ridiculous this was and that I would put it in a review, was I then offered a chance to see if there was a warranty. All in all, I am throwing this mattress out. I was offered a potential credit for a different mattress but I don't trust the quality of any of them. Buyer beware. You get what you pay for.

The store inside was ok. We asked to see mattresses. The person mumbled and pointed towards another…read moreroom. We were met by an older man who was not helpful. We asked him to show us the merchandise from the website. There was no available merchandise from the website there. We asked about the showroom floor mattresses. He had none available, delivery days away. We left empty handed.

Walked in to purchase a mattress on the cheaper side. Marguerite greeted us warmly and showed us…read morewhat our choices were for our price range. We picked the best of that lot but weren't all that happy. She then showed us an upgraded mattress that was more than twice the cost but was so much better. She said they had one in the warehouse that someone else tried out and didn't like. We picked that one and saved a boat load of money. We've slept on it for a couple months now and are elated with our purchase. We are so thankful for Marguerite. If want a new mattress at a great price go see Marguerite in Sequim. We got a quality mattress and saved money. It doesn't get any better than that.