This place is a disaster! Believe the reviews, scammers. They give a discount if you right a good review. Trust me, I did it once before. I had such a bad experience here for my recent eye exam. Not sure if it was the car salesman at the front, or the Eye doctor's fault. I basically needed cvs readers, but I wanted progressive lenses. I have insurance with full coverage. I was charged almost $700. I knew something was wrong. I checked my insurance when I got home and all of it was wrong. I had to bring in proof for the salesman to come correct. The guy said my bad, and refunded me $300. He knew just what he was doing, I gave him my insurance card. When the glasses came in, it was the wrong prescription. Couldn't see at all. So I then had to come in for another exam to correct the mistake. With a different eye doctor. I was crystal clear with both eye doctors. They are readers over my contacts. Over a month later, glasses came back with a line on them, not progressives. So they were sent back again. When they finally came in, 3 months after original appt, the prescription was off. I couldn't see up close, I had to pull back to see. Which is the reason I came in to start with. I left with the glasses, bc who can deal with this incompetency for a 4th time. Here I paid $400 out of pocket for glasses I can't use. He never adjusted the price for the wrong prescription lenses he sold me from the start. Meanwhile I shouldn't have paid more then my copay for this whole ordeal. Yet they try and make you feel like they are giving you a deal with their SPIEL! Spin the wheel for a discount, after I extort you. Place is a joke! read more

We go here for my 6-year-old daughter's Eyecare needs. They are excellent! Oscar is a lifesaver when it comes to helping us fix or mend frames or problem solve new orders. Tomato- brand kids frames are excellent. They have others to select from as well. read more

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Super shady place. I would not trust them or ever come back here. I was charged $45 for a 10 second exam looking at a Snellen chart for New York driver license renewal. My insurance covers basic eye exam per year and I never needed to pay out of pocket for a simple exam anywhere else. I only came here because I live close by and wanted to give them another chance (had an unpleasant experience with them the first time back in 2021). The guy working there said insurance does not cover this service and proceeds to ask for money after the test was completed. Had I known this was not covered by insurance, I would not have came here for the test. read more

I am so happy to have found an eyecare place so close to my house. Steve was super patient and helped me find a perfect pair that I probably would have never picked on my own. He at no time tried to talk me into something I didn't need. I will definitely refer them friends and family. read more

I bought a pair of glass and the arms of the glasses seem to be to tight at the temple causing me to have headaches., I've been back to the store three times for an adjustment which dosn'e seem to work. and the glasses for some reason lose the adjustment. NOW FOR ANOTHER ISSUE-- I called the store and asked if they could send me a copy of my eye exam that I paid for and was tolld to send an email. It's been over two weeks an nothing even with me sending them three emails. Just need a copy incase something happens to the glasses when away. read more

Shady with a capital S. Reciently purchased glasses there using my union benifit. I wanted transitions lenses, and after a lot of negotiation, we agreeded on a price. I picked up my glasses on a rainey day, so I did not notice that they were not transition lenses. I called and they told me to bring them back. The only problem was there were no one in the office during the day in the middle of the week. I was then told that I could bring them to their Greatneck office. I brought my reciept along with the glasses to the Greatneck office. The owner/partner looked at my reciept and said I did not pay for transitions. I had to remind him that the single pescription no name glasses would not have been 550 dollars, Total ripoff by the way. He didn't seem to believe me and said he would look into it and call me back. He never called. I called back a few days later to find out that my classes were sent to the Bayside office. I am a teacher and could not pick them after 3 pm. Don't know any office that takes UFT insurance that does't stay open after 3pm on any day. I then asked if they could be sent back to the Greatneck office so that I could pick them up after work. They said fine, and that they would call me back when they were delivered to the Greatneck office. NO ONE CALLED ME. I finially was able to pick them up only to find out that the frame is crooked. After all this run around, I decided to take my crooked glasses to Costco and let them adjust them. Just wondering if this establishment is a eyecare office, or just a front for whatever. NEVER Again read more

This place is a total scam. They overpriced a glasses frame for my daughter (for a double!), and they do not understand insurance terms and is trying to charge us with all the amount which is supposed to be an allowance stated in the insurance plan. We ended up going to other place. read more

I'm so happy I found Bayside Family Eyecare. Everyone is so friendly and professional. From my first phone call, all of my questions were answered accurately, and I was given an appointment for that weekend. (They're open on Sudays!) When I arrived, again, everyone was so friendly and welcoming. Dr. Guru did my exam and explained everything to me, slowly, I never felt rushed. She helped me to make the best choice for me regarding glasses and contacts. Finally, Milly. She was so, so, so encouraging and patient while teaching me to get my new contacts in and out. I'm sorry, I don't remember the name of the woman who greeted me when I arrived and kept me informed of wait times. She was also very knowledgeable and helpful. I will recommend them to anyone. read more

Let me tell you, the customer service here is superb. Christmas Eve in the morning I got something in my eye. I didn't think much of it but it wouldn't go away it was very painful and irritated and I was worried. I called a few eye doctors but being Christmas Eve everything was closed. I happened to call Bayside Family Eyecare. No one picked up when I called and I didn't leave a message. About 10 minutes later I get a call back on my cell, I almost didn't pick up because I didn't recognize the number. It was Bayside Family Eyecare asking what the issue was. I explained my situation and they recommended me to SightMD or Urgent care. When I hung up I even received a text message with the info and a few other tips about going to urgent care. While I was in urgent care I was texting with them and they were responding ON CHRISTMAS EVE to a patient they have never seen! I am beyond grateful for their concern and follow up. I cannot wait to go into the office and meet the lovely team that calmed my nerves this Christmas Eve. Forever thankful for their help. read more

I had an eye exam & purchased glasses here late last year. Thorough, professional exam. I purchased a pair of glasses, red, of course. In about a month's time, the frame cracked. I went back & was told that they would replace the frame, no problem. However the frames were not easily found. I insisted on the red frames. Steve went beyond the call of duty, searched high & low, checked stock rooms etc. Finally, after 2 months he was able to get the new frames. With no charge to me, I left with my new red glasses today. Thank you, Steve. You were kind enough to honor my wishes. I will return here for my next pair of glasses. I highly recommend Steve & his shop. read more

Buyer beware!! I overpaid for a brand name and got a runaround and then finally got an inferior generic. Owner is not a professional nor is he a man of his word... if you need eyeglasses go somewhere else. read more

Dishonest, shady and very overpriced. Poor quality workmanship and poor customer service. Would never come back. I strongly recommend that you avoid this business. read more

Great customer service here. The staff is so friendly and patient with children playing and making their choices.

This place is a joke i went there and gave my glasses and it was never touched and they called me after 2 weeks its ready and when i got there it was the same way i gave them not fixed and then they made and appointment for me it took them one hour to call my name and the receptionist called me ms she needs to check her eyes it will be cheap for her and she cant tell the diffrence between man and female it got me really upset so i left and i told them not to call me they keep calling i made a police report for Harrasement called bbb and consumer affairs. read more

Gave Bayside Family Eyecare a second chance because of proximity to my home and regretted it. Set up an appointment and confirmed the service I needed only to be told at arrival that they weren't sure they provided that service. After the employee made a call to a manager did they say their machine was broken and I can come back when they fix it. No thanks! No more opportunities to waste my time. Buyer Beware!! read more

By far this is the best Eyecare business I have been a very pleased customer of. The business has exchanged ownership and is such a huge improvement in personal care as well as very professional, efficient in addition the owners and staff go above and beyond to give such personal care to every one who steps into their facility. The wait time is minimal and they take their time with each person. The office itself is very welcoming and kept neat and clean. read more

I was in the area when my toddler decided to throw my glasses out of the car window leaving me completely blind. I stumbled on this place when searching for someone who can repair my glasses in the vicinity and traveled back numerous times for the rest of my family members. The staff is knowledgeable and patient. They have a large variety of frames and glasses and the doctor is gentle and thorough. Highly recommend. read more

Steve and the optician team were exceptional and incredibly patient with me as I tried on both progressive eyeglasses and computer/intermediate eyeglasses. I plan to visit this optician practice for all my future eyecare needs. read more

Super friendly staff. I purchased new lenses for my sunglasses and wanted them put in my old frames. I was greeted with a smile and was told to take a seat. They took my new lenses directly to the optometrist who popped them in for me in 2 minutes. I asked him how much for the service...he said no charge...I was shocked. He just told me when I need new glasses to come to him. I will definitely do that. I will highly recommend this hidden gem to my friends and family. read more

Steve went above and beyond for my 90 year mom!!! I can not rave enough. I would highly recommend his eye place to anyone and everyone. He had patience and the knowledge and made my visit with my mom painless! His place is so convenient to the Baybridge complex and near 711. I would go door to door and tell all the neighbors to visit his shop if I had time!!! great service and great eye glass selection. read more

Staffs are friendly but over priced even with insurance. There are no prices marked on the frames, I guess they determine the price based on your insurance. Frames are outdated and not much selection. read more

This place is a SCAM and the new owner is VERY SHADY. Besides Dr. Chen being very informative and nice, everything in that place is very Shady. First my son got a pair of glasses which the "lady optician recommended" it to us. Picked it up on January 21, 2024, my 9 years old son wore it to school the next day and come home complaining the glasses is irritating him on the back and giving him a headache because the arms was too long. Did some research online and found out the optician gave us an "adult frame" without telling us and charged us almost $800 whereas online is under $100. Called back and spoke to the owner Steve, he "seems" genuinely nice so instead of requesting a refund, we went back on January 23, 2024 got a replacement pair. And the agreement with Steve was that I will bring another frame in for the transition lens without additional charges because I make it very clear to Steve that it's really ridiculous for his employee to charge me almost $800 on a "adult frame" that cost under $100 online for a 9 years old. And this time for the replacement pair I'm not going to pay that much. So everything was great because he agreed to this agreement. And I asked him to write it on the receipt because I don't want to come in and have to explain it to his employees. He wrote "will also bring new frames for lenses okay by Steve". He didn't write down transition, I didn't think anything of it because I think I can take his words for it. Maybe two weeks later I went to picked up my prescriptions glasses with my own frame. When I got home to wear my glasses, I realized the lens are not popped in correctly and they made a huge gap under the glasses frame. Went back again and Steve accused that my frame is not authentic when it's clearly their fault. I assured him that I just brought it from Ray-Ban original website. He popped the lens back but the gap is still there, but I let it go because it's underneath and I'm thinking no one will see it. When I mentioned about my son's transition lens, he said oh really " I don't remember" I showed him the receipt and he said " I don't remember I agree on the transition, did I say that" so I patiently reminded him and also reminded him he even asked both me and my son if we want to put the transition on that replacement pair or the frame we will bring in. After that he asked me to bring my son's frame in for the transition lenses. Then when it's time for my husband to go picked up his prescription glasses, at the time when he picked the frame the same optician that recommended my 9 year old son the adult frame, "tripled assured" my husband that the frame's arm he got can be bend to shape his head because my husband needed a wide frame. To our surprised, the different optician there said that this can only bend to an extend because this is not curve like the sports glasses. My husband didn't complain about it and deal with it. This time I asked Steve that instead of bringing the new frame for the transition lenses can I used the credit for my year supply of contacts because I found out that the lenses he gave my son is low quality, not even smudge proof. At first he kinda hesitated then he said let's order the Contacts because he have another customer. Three weeks later when it's time to picked up my contacts lenses, He gave me a month and half of trail contacts instead. What a joke. On the spot I asked Steve to order a year of contact because I'm almost out of it. He agreed and his guy employee assured me that he will ordered it. A month pass I called the place, they didn't order anything. I texted Steve and he's playing the "I don't remember game again". He said he will honored what he wrote on the receipt. Have I not made him wrote that I'm sured he will use the "I don't remember" line. Wasted my time and money on this clown. On top of that he's claiming he's doing me multiple favors to fixed my problems when he's wiping his own ass that him and his office cause. In the end I'm like forget it, he can keep that money. I don't want to waste my time dealing with this kinda of people. read more

I have coming here for a few years now, they are currently under a new ownership. I bought a pair of glasses last December, which did not fit, the eye doctor at the time stated that they would adjust them to fit. Btw, that is so untrue! I need a small size in eyewear. Long story short I went back last Sunday to try again to get an adjustment. The new owners were there, immediately one of them stated that these frames are too large, and I realized they were never going to adjust properly. I asked to be shown other frames that might fit me, and that could accommodate my lenses which were good. I was in luck I found a frame that fit my face, and accommodated my lenses, was given a great price all in about 30 minutes. The new owners are great, friendly, and not at all trying to push anything on me. Actually I was the one suggesting trying another frame as they were really not trying to sell me anything. Love the fact they are open on Sunday, as a matter of fact you can get full service here. Try Bayside Family Eyecare! I'm sure you will be happy you did. read more

Dr. Wasserlauf has been my eye doctor for 2 years. Recently had a stye/infection talked with him via telehealth. Went extremely well. Prescribed antibiotics and my eyelid redness/irritation went away in a few days. Thank you doc! read more

This place is amazing. My mom and I went to get our eye exam, and like always our insurance always gives an issue. After being there for quite some time Amanda and her coworker and the Doctor we're just amazing. Very helpful and very assuring that they would fix the problem. My mom lost her glasses and the readers she was using had broken. Amanda's coworker, assured us that the glasses would be here within the week. Indeed they were !!! Despite the insurance issue the place is great. From Amanda to the doctor, they were very welcoming, caring and helpful in every aspect. Will definitely be going back!! read more

I highly recommend Dr.Wasserlauf for your vision needs. He was very professional and explained in depth about Scleral Lenses and how it would be beneficial for my eyes. After a thorough examination to determine my prescription, I received my lenses in 2 weeks. I was very satisfied with the service I was provided and will definitely go back. read more

I used to take my son to Bayside Family Eye care when Arthur Chen was the doctor. David Wasserlauf has now taken over Arthur Chen's practice. First, let me tell you what's different. If you're used to Arthur Chen and his staff, especially Steven, you'll find that the vibe is a bit different with the new doctor and his staff. The office is a bit serious now. Everyone is still polite, so it's fine, but it's not the light and extra-friendly atmosphere that I was expecting. I have no idea what the doctor is like because I did not get an exam. I had gone for an exam thinking it would be Dr. Chen, but then it was Dr. Wasserlauf, and I was not prepared. I like to do a little bit of research on a doctor before I get an exam. My insurance pays for just one annual eye exam, so I did not want to blow my one free visit. I told the doctor that I was not prepared for the visit, and he was quite understanding. I was not charged for anything, so I appreciate that. Today, I took my son to get his eye glasses adjusted, and we were treated professionally and kindly. The person working there helped fix my son's eye glasses and he even made sure that the lenses were centered correctly. The only reason I gave the place 4 stars instead of 5 is because I wish I had been informed that there is a new doctor and staff. That's all. read more

I called around 9:00am on. Saturday morning to ask if I could be seen that day due to some eye pain I had been experiencing. The gentleman who answered the phone was so pleasant and accommodating, he told me to come in at 12:00pm. Once I arrived with my 2 year old in tow, the staff was so helpful in providing toys and coloring books to keep her occupied while I filled out paperwork. Dr Arthur Chen was wonderful! I had come in with some pain in my right eye, and he did all the necessary tests to ensure nothing was wrong (and calm my nerves) - it ended up being dry eyes, so he sent me out with a script. I would absolutely recommend Bayside Eye Care to anyone who needs an eye exam. Dr. Chen has excellent bedside manner, and is extremely thorough. read more

OMG - this eyeglass store is THE worst on the planet! They really do try, BUT, they just can't get out of their own way! My wife and I ordered various frames and lenses from them, and the MAJORITY of those order(s) were went WRONG! Also - they lost a pair of my frames, and insisted that I had not left those frames at their shop. Three weeks later, they called me to say that, in fact, THEY FOUND MY FRAMES which (THEY) had misplaced. So - YOU HAVE BEEN WARNED fellow consumer, buy here . . . at YOUR OWN $$.$$ RISK! read more

My 2.5 yo son had an eyelid infection. His pediatrician told me go to the ER and based on reviews I texted this place and they replied you cab come in. The doctor diagnosed him wring( I had to go to another doctor cause he told me I'm not familiar with pediatric patients) and they charged me as if I went to the ER( I have insurance and it clearly says in the card office visits 40$) . I appreciated the fact they accommodated me without appointment, but DON'T do that if you don't have a doctor for pediatrician medical visits. so overall I wouldn't give them a star. read more

Dr. Chen is a very good doctor. He really took the time to explain my options to me. He is very professional. Tatiana is very friendly and helpful. I really liked the choices that that this place has to offer. Even though I was fitted for contacts, I still like to have two additional pairs of eyeglasses available. I am very happy with the service at Bayside Family Eyecare. I have always lived in the area, and it's hard to find a really good optometrist. I made an appointment for my mother, following the wonderful experience that I had. My sisters children will be needing new prescriptions soon, and I plan on directing them straight straight to Dr. Chen. Thank you!! read more

Bayside Family Eyecare - Soooo nice!! - Eyewear & Opticians Near Me - Bayside, New York

My wife and I are very pleased with the services provided by Bayside Family Eyecare. First time here. It was such a great experience. In all the practices that we visited through the years, nothing can surpass Bayside Family Eyecare. We have never received such amazing care. Dr. Wasserlauf and his staff are excellent. Dr. Wasserlauf is very thorough and knowledgeable in the area optometry. I highly recommend Bayside Family Eyecare. read more

Most of the reviews are about Dr. Arthur Chen, who no longer is there, but the new doctor, Dr. Wasserlauf, is extremely professional and upholds the reputation that Bayside Family Eyecare has. Went in to check my eyes and got a new pair of glasses, unexpectedly my eyes were worse than I thought, but Dr. Wasserlauf took his time and worked out everything for me. The experience was pleasant and simple. I would recommend giving them a shot if you're in need for a new place to get glasses. read more

I have nothing but enthusiastic praise for the highly competent, yet personal, warm and compassionate service provided to me by Dr. Arthur Chen and his staff - as well as the superb selection of beautifully crafted trendy, affordable frames. I had just lost my glasses the day before and felt desperate; I walked into Bayside Family Eyecare, not knowing what to expect. I was met by Dr. Chen (and his lovely wife, who was visiting for the day) with warmth and sensitivity to my situation. Dr. Chen fixed me up immediately with an emergency pair of glasses that allowed me to function (drive to work) until my permanent pair was ready. He and his staff helped me pick out a great pair frames that I am in love with, and he fine-tuned the gradient of my progressive lenses to perfection! He is a marvelous optometrist, compassionate with a great sense of humor - and offers a selection of frames that I found to be of superior quality and more affordable than other optometrists/eyeglass providers. read more

My husband and I both went to Dr. Chen for our glasses, and I also went to him for my contacts. My eyes are extremely picky, and he made sure I tried on different contacts to find the best set for me. He also helped us pick out glasses that work for us, and we both are extremely happy with the glasses we got. I had to go to a few different eye doctors in South Carolina before finding one I was really happy with, but got lucky in New York and found the eye doctor we will be going to for years on the first try! Seriously go to Dr. Chen, you won't regret it! read more

Bayside Eyecare is wonderful. I just started to use Bayside Eyecare this year. I started with Dr Chen he gave me the perfect prescription. When I went back to pick them up i met Ari and Dr Wasserlauf. Ari was very helpful and I will definitely go back. It's nice to have a local Family Eyecare shop so close that does a wonderful job. I would recommend them to anyone read more

Found this place through Yelp (thanks fellow Yelpers!). The staff was extremely friendly and not obnoxious whatsoever. The doctor gave me a thorough exam and was also extremely friendly. He answered all of my questions without hesitation. After my exam, the staff went over all of my options under my vision plan... Very useful. I highly recommended this place. read more

First time visiting the office. I when in for my son's and my annual routine. The staff was super nice. The doctor was very informative and helpful. Everyone in the office wore masks and had hand sanitizer everywhere. read more

Beyond frustrated. We bought our most recent glasses a year ago when under prior ownership, customer service was great, repairs were easy. Now my child broke the frame, went to the store, given scotch tape to fix the glasses and told I would receive a call with the cost for the needed part. The first two weeks after this, I did not receive a call and tried calling over 5 times with no one even picking up the phone. After two weeks, I finally received a call back from the store and am told they don't have my old records so I need to bring the glasses again to the store so that the right size can be ordered. This is a reasonable request but between work and school it has been hard to get back to the store during their open hours. What is the most frustrating however, is that after leaving work early for this, I bring the kids to the store just to find that it is closed for the holiday. I called both yesterday and today to check if the store would be open but the message is the same voice message that I have been now hearing for the last 3 weeks with no indication that there are holiday hours all week. I used to recommend this store to all my friends who needed glasses for their young kids as I love the Tomato glasses we have and Tatyana was the best at helping customers. This new Bayside Family Eyecare - you have lost my business. read more

Today, I had an appointment scheduled here for my two year old daughter to get her eyes examined. Upon searching for a reputable optician I believed I was lucky to have found this practice. With a name like bayside FAMILY eye care you would think they're experienced with children. After calling to confirm multiple times I was assured that the doctor was familiar with babies eyes and could do the exam on my daughter. The entire experience was a nightmare, not only did they not have any experience with babies but the doctor proceeded to put drops in my daughters eyes to dilate them to only send us away after to another practice. Stating he usually "works with ages 5 and up." If this was the case I should have been notified prior to the beginning of any type of exam. Saying my daughter did not corporate when she is just a baby was unprofessional and reflects on the poor nature of this practice. Parents should err on the side of caution when approaching this practice for any children's eye needs. read more