I needed to get a pair of glasses and contact lenses after getting eye examination. I've looked around several places in queens and so glad I decided to get these done at Cooper Crwn.
1. Service was great, they took my insurance for examination and eye doctor was great. He carefully looked at my old glasses and contact lenses to examine my current status and explained everything thoroughly. I had a minor pain, may had a scratch on my right eye, at that time and he provided some tips to take care of it and it worked. If I remember Doc's name correctly, his name is Dr. Moon. Great guy!
2. Look for Mr. Han and go there only when he is there! I think he is a manager or the owner, he helped me with selecting frames for optical glasses within my budget. I like it very much and it's light and comfortable. He is very kind and provide great service and help in selecting what you want and very knowledgeable.
3. They text you when your contact lenses and glasses are ready. It's pretty fast service. It's just that one of the staffs, a lady, who works there during the weekday is not so friendly. She doesn't really care/help much with what you need. When I purchased my contact lenses with Mr. Han, they said the contact lenses I'm purchasing have the rebate deal and I will be able to enroll. However, when I went to pick lenses up, she was the only one who worked there and just threw me a piece of rebate paper telling me to go on line and do it. I asked if I needed any information doing that, she said just enter NJ zipcode which sounded odd to me. I tried to do it myself at home and realized I needed a lot of information on doctor, business information many more. So I called them up and she picked up giving me full name of eye doctor then told me to just come in when Mr. Han is here. He will help me. (Why didn't she ask me to just come in from the first place when I don't have complete information to do this myself!)
Oh, and I did not get any single solution with the contact lenses because she said she has nothing left. I bought about $220 contact lenses so it was a little bummer when they offered nothing and the way she talked was little with the attitude, it made me feel if I was asking for too much.
Anyhow, I did end up going back to the place, two month after purchase, when Mr Han was there. He said they were supposed to help customers with the whole process and apologized. He helped me getting this through within a minute and gave me solution for contact lenses!! :)
I carried this rebate piece of paper in my bag over a month because I had to make an account, try to get missing information then I got busy, was out of town for a while. It was a bit of stress not getting this done right away and worried a little bit because it's been a while after I purchased. However, Mr. Han made it all work!
Make sure to visit when he is there if you are looking for proper service and get treated right. read more