Terrible customer service. They don't even TRY to help you with your insurance inquiries. Sitting at a desk with nothing but a straight "no" coming out their mouths. I have been a customer there for over 15 years and since Donna left, it's gone down hill. I'm done, done with this location. Bye read more

On February 28th, I went in to pick up glasses that had been ready since December 2025. I was greeted by an employee and clearly stated that I was there to pick up my glasses. I was told I would be helped, and I then waited nearly an hour while several customers who arrived after me were assisted first, including two couples with a baby, two men, and a woman. I observed each of them being called ahead of me. While I was waiting, a bald employee seated on the far left said twice to two coworkers, "there are other tickets," in reference to the employees standing and gossiping near the front desk only a few feet from where I was seated. That comment appeared directed at their conversation, not at assisting customers. Despite this, every new arrival continued to be helped before me. After approximately fifty minutes, I calmly approached the counter and asked why customers who came in after me had been seen first. The employee responded by stating that it had not been an hour. It had been. I left the store feeling frustrated. As I was walking out, the same bald employee loudly made "cuckoo" sounds in my direction, implying that I was irrational. That behavior was unprofessional, disrespectful, and inappropriate. I have previously purchased four pairs of glasses with progressive lenses from this location and had even brought two additional frames with me that day to order more lenses. I chose not to proceed with that purchase. I am a teacher and a single father, and it is not easy to find time to manage basic errands, which is why the glasses had been ready for over a month. To be treated in this manner after waiting that long is unacceptable. I will be taking my business elsewhere. read more

(Deserves Zero Stars) I've been coming here for over 10 years, and this place has completely gone downhill. The staff is unprofessional, rude, and condescending. When I asked a simple question to clarify how dual insurance works, the employee loudly accused me of 'insurance fraud' in front of everyone -- for asking a question. Not only is that insulting, it shows a complete lack of customer service and basic respect. I walked out and will never return. If you value your time, money, or dignity, take your business elsewhere. read more

Dr. Danda did a fantastic job with my 91 year old mother. He was patient and kind and was very helpful read more

Metro Optics Eyewear - Throggs Neck - Eyewear & Opticians Near Me - Bronx, New York

Was better with previous owners/ mgmt - ordered glasses and it took over 2 MONTHS to get the glasses / prescription- it was absurd - the manager tried to help but we had to call every 3-4 days. Will never go back ! read more

I wish I could give this place a zero. Customer service is terrible. Nobody seems to know how to explain things properly and in detail. They find every and any opportunity to charge you for something. Don't waste your time going to this place. There are a million and one optical places in the BX with much better customer service. -1 rating. They owe me a star right now. Buyeeeeeeeeee!! read more

Staring at two computer monitors five days a week will most certainly mess up your eyesight. Upon entering Metro Optics I was immediately greeted by a host at the front desk and shortly thereafter assisted by an employee. During my short wait, I walked around checking out some frames and any employee I happened to make eye contact with either said hello or asked if I was being helped. Plus for them. I made an appointment two weeks prior and was met by the Optician timely. During my check up, she was thorough with her questioning and detailed enough answering my questions. Another plus for them. Their frame collection covered under my insurance was decent, but I didn't see anything I was happy with. Upon leaving, I was given a copy of my prescription, which no one has ever done in the past. This allows you to go to another establishment and search for a frame more suitable to your liking. In the end, I found something outside of Metro Optics, but decided to bring my frames back to them due to their convenient location and just as important friendly service. I would say my experience with Metro Optics was a fairly easy process. read more

Staff is polite and professional but it is all a ruse so they can squeeze you for every penny. Metro optics engages in unethical pricing purposely charging consumers for premium goods and services without providing a cheaper option. read more

Metro Optics in Throggs Neck is not what it used to be. The selection of frames is minimal. Service could be better. I waited over a month to have my sunglasses fitted with my eye prescription. Nothing is like it used to be. Giving you minimal and paying more. read more

Thank you Jiana!! Your assistance was greatly appreciated!! You were very patient and kind to answer all my questions. Your services were spot-on; I truly enjoyed speaking with you. And thank you to all the other ladies who didn't mind staying late until all my needs were met. You guys are Numero Uno in my book!!! read more

Got my first glasses here. I've been here before with my son years ago, always liked it. Getting my own glasses was a great experience as well. Frantisha helped me, she was super sweet, knowledgeable and professional. It was Sci actually fun! read more

I've been a customer of Metro Optics for years, as well as both of my kids but the one on Throggs Neck is far the best one because Marcus did an EXCELLENT JOB in helping be & my son choosing the perfect frames. Highly recommend it. Marcus was super professional & helpful. read more

Marcus did an amazing job with helping me find a pair of glasses. He was was professional, efficient, and exceeded my expectations. Overall great experience! read more

I have been coming to Metro optics for ever. Aurora, Toni, & Donna Really make me feel at home. They honestly tell me what looks good spend endless amount of time taking me through the store watching me try everything and anything on and put together the most perfect glasses. It's a beautiful store with an incredible selection, Cartier, Tiffany, Prada, Coco song .... And even more beautiful children's glasses. Their fast, Shop is comfortable, lots of free parking, it's a nice experience ... I always leave looking and feeling better then when I came in. They always help me find a bargain! read more

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Had to wait long time for someone to even acknowledge I was there. Had an appointment to which i was watching people come in that said they didnt have appointment be given priority and when asked they give attitude like they are being bothered. Managers should be ashamed of yourselves , lead by example and have some pride in your profession. Customer service goes a long way but definitely not valued here. No way am i ever coming here. read more

I've been going to this location for years and have always dealt with Donna and Toni. (which are both totally amazing, professional and always super nice). Me and husband were just there a month ago and spent close to $800 on my husbands glasses and our 2 boys were there last year. So I just called to make an appointment for my boys as like I said it has been a year and the lady who answered the phone said I cannot make an appointment for my son because he has 3 no shows. I said we were there last year I haven't made an appointment since our last appointment, she said well this goes years back. So I then asked her so how was I able to make last year's appointment??? NO problem, the 4 of us with find another eye doctor and eye glass place. read more

I was in need of new glasses , so I decided to visit Metro Optics Eyewear located on Throggs Neck. I was nicely greeted by a salesman named Marcus.I had a great experience and will be returning to purchase more glasses. Definitely recommending this place to my family, friends, and coworkers. Thank you read more

I dreaded going to the eye doctor because I'm still very new to wearing reading glasses and everyday use lenses. I must say this place has it all and the staff are knowledgeable, empathetic and the doctors are professional and will take time to educate patients. The equipment is very clean and modern. Thank you Toni for your help!! read more

I have been a customer with this location for a few years. When family members or friends ask for a good optics location, this is the one I refer them to. They used to work with you to ensure you are happy with services. My first encounter with this location was wonderful. Donna was helpful, attentive, and patient. A few years later, when I had to get another pair, I made the mistake of going on a day Donna was not in and instantly noticed the difference in service. This year I returned and made sure I booked on a day she would be available. I was due for a new pair and an eye exam. Though I was hesitant to go during COVID, I am happy to report that they are doing their part by cleaning frames and testing areas between patients. This last visit was one that will make me think twice before returning in the future. I am not sure what has changed, but the was not the service I was used to. The day of my appointment, I pre-registered and also updated all of my information when I initially called for the appointment. They wanted me to sign paperwork and said it was not necessary to read it. I am glad I did as my name and address were incorrect. When I brought this up, I was told that was the name insurance had on file. I knew this was not right as my insurance information has always reflected my name. The lady seemed annoyed and double checked only to find out that she had spelled my name wrong and breezed past my updated address, not the insurance. This was not a major issue and was quickly fixed. The optometrist herself and Donna are AMAZING, kind, funny, and informative. I was not impressed by any of the frames that were in the store. I was there for A WHILE and Donna did not rush me and gave honest feedback. I finally decided on a pair, paid, and was on my way. A week later, my frames were ready. Aurora adjusted them to my bubble head and off I went. A few days later, I took them in to be looked at as they were making me dizzy. This is where things took a turn. The tech who was looking them over BROKE the frames. He turned and told me he would have to order me new frames as he had broken mine. He shared 'it was one of those days' and I understood. I ensured he had my contact information to let me know when my new frames would be in and he confirmed then stated they should be in in about a week. A little less than a week later, no one called to follow up. I called to speak to Donna and someone named Denise called me back. I was told my frames would not be in for 4-6 weeks as they were on back order. At no point did anyone think to call and let me know this until I called to find out. I let her know I could not wait that long and asked about a refund. Instantly, I was told that refunds were not given. I had to remind her that my glasses being broken were not my fault. She quickly said they would have to speak to the owner because the policy was 'no refund.' I was told I could come in and pick out another frame and I shared that finding these frames were extremely difficult. She continued to tell me I could be given temporary frames until the replacement for the one their tech broke came in. I let her know that I would go in to see what could be done, but if necessary, I would need to be refunded as I can not go 4-6 weeks without glasses. The conversation was rushed and there was no apology. I don't know if the tech told anyone that he broke my glasses, but my interaction with Denise was upsetting. At that moment, I did not feel like a valued customer. No one called me that week to follow up on my experience, updates, or anything. I was fine with waiting a few days and understood that sometimes people have a bad day hence the broken frames but this was unacceptable. The next day Denise called, and suddenly the frames were at the shop. My guess is that another location had the frames and sent them over. Once again, Aurora helped shaped them. I looked them over before leaving the shopping complex and the lenses had scratches. I was really over this whole situation and regretted taking my initial pair in when I felt dizzy so I almost did not call to let them know that there was yet ANOTHER issue. I called anyway and Aurora asked me to bring them back to be replaced and she added a few things on as well for the inconvenience. I was given an additional case for these frames I guess to make me happy but it was never about the case as I already had one. I finally have my glasses and will admit the new upgraded lenses are great, but did not enjoy nor feel good after this situation. I understand that mistakes happen, but we should be able to communicate when we fall short. I think this flew under the radar a bit because I did not make a big fuss when the tech broke my frames and I am not sure if he reported this. If you decide to buy something here, make sure you speak up when something feels off or if you are not satisfied. read more

I would like to thank Ms. Donna for the exceptional customer service !! She was always prompt and helped me picked the right frames for me. Thank you for your patience and honesty. I definitely recommend this location and don't forget to ask for Donna!!! -Ms. Cruz read more

I needed to get new glasses and your employee Marcus Martinez helped help me get ones that I love. He was super helpful and professional. when i arrived to my appointment it was in and out, overall it was a good experience because of Marcus and will definitely come back to this location! read more

The staff is very unprofessional. I called 4 times to find out an estimated time for my glasses to arrive. The 4th time I called I was told it takes 3 to four weeks for the lenses to arrive. Had I been told that on the first call I would have not called 3 more times. When I did arrive to pick up my glasses I was forgotten until I noticed they were calling people that arrived after me. Then I heard a staff person say " she's the one who called a lot". So I guess they were punishing me for calling so much. read more

I recently visited the Metro Optics, Throggs neck Store. Joe Pietretti was very helpful and patient. I have been going to Metro Optics since the late 90s. My prescription is very difficult and the staff at Metro Optics always try to make people feel comfortable and welcome. read more

receptionist is really rude, staff was very unwelcoming and was also unprofessional when I called the location prior to arriving.

Left Manhattan to go to the Bronx to do my glasses. Super worth. Just the attention alone was worth my time and trip. Not to say I got the best lenses I ever had because I was advised by the associate who helped me. See you guys, next glasses! read more

Let me start this out-very short and sweet-I WILL NOT GO ANYWHERE BUT METRO OPTICS!!! In my case-I go to the Metro Optics located in Throgs Neck-it's closest to where I live. But-whichever location you choose-Metro Optics is THE BEST CHOICE!!! Now I will tell you WHY-and this is what matters...I receive the most respectful-courteous and always pleasant assistance from every one who works there. I always receive individualized service-they take the time and patience to answer my every question-did I mention how pleasant they are? My options are fully explained and my insurance coverage is always reviewed with me...METRO OPTICS EYEWEAR IS SECOND TO NONE...A NUMBER 1... read more

Workers here are only worried about making a sale. When I look up the products myself it is grossly overpriced merchandise. If you want a refund good luck trying as they have a zero refund policy. read more

With the Assistance from Tyla on Saturday, I was able to purchase a pair of sophisticated glasses and tyla was very patient and courteous through the entire process. I absolutely love the staff and their manager as well. Everyone is so friendly, courteous and knowledgeable. This is my 3rd pair of glasses that I have purchased within a couple of years and I look Beautiful in all of the them. Also, the music is great and I get to show off my dance moves and be my happy go lucky self. read more

I had broken my glasses and needed a new pair on a Sunday found this place called and they were very friendly and knowledgeable over the phone which made me feel super comfortable to go there for the first time. Once I got there I was pleasantly surprised very spacious & clean! I had my four year old with me, She sat at a table with Legos and was entertained while I was picking out my glasses. They are in a shopping center they had lots of stores around them that I plan to visit once I left the eyewear store. Anyway ,back to the eyewear store. once inside was helped right away and eventually picked out my glasses the woman who helped me was super patient not to mention the music in there I enjoyed very much too Js, so for me the experience excellent employees from start to finish super understanding and helpful.I even started following them on IG I can't wait to get my new glasses read more

Ordered glasses for my daughter. They were supped to be ready in a week and a half it's been 2 weeks and they are still not ready. You would think that if you spend $688 on glasses they would give you a courtesy call, but no, why would they bother. There was no phone call or any other form of communication to notify of the delay. I called for status today and I'm told the glasses are still not ready. What upset me the most is that instead of being apologetic for the situation they blamed it on their supplier as if I did business with their supplier. It's not so much the delay, it is how they handle the situation. There is no reason why I should have to reach out to them when the order is already half a week late and hear excuses as to how they are not at fault. When I went there I explained that my daughters glasses were broken and I expressed that I would appreciate it if they put a rush on the order. Instead the glasses will be late an additional week. I blame myself, I should have gone to Lens crafters where they normally have the glasses ready in an hour. I went here for convenience which obviously backfired and turned into a huge inconvenience. Definitely learned my lesson from this one. What a disappointment!!! Update- The manager Aurora called to provide glasses in the interim- the prescription isn't exactly what it should be and doesn't have all the bells and whistles but it's the effort that counts. Doesn't quite make up for the situation but as I said it's the effort that matters. I appreciated that her concern was not about the rating as she didn't persuade me to change it, her concern appeared to be for my daughter. Aurora wanted to make sure that my daughter had a viable pair of glasses in the mean time while her glasses came in. Thank you for the effort and for the apology. Mistakes happen, it's how they are handled that make a difference. read more

Went in today to fix 3 glasses and was helped by Fran. Fran was not only extremely polite and helpful but also knowledgeable about the products readily available since I explained I could not leave without 1 of the 3 pairs because my daughter could not see without her glasses. Fran was able to have all 3 of the glasses ready same day less than 1hr. Best service, Great staff. Keep it up guys!! read more

I popped in on a Sunday am with out an appointment. I needed a full eye exam, and new glasses. My husband needed just an extra pair of glasses. We were taken right away. We were greeted by Toni. She helped us all the way thru. She was extremely helpful, in pricing and choosing what we were looking for. Full of patience, because I was trying in so many frames! Can't wait to get my new glasses! This location is a definite place to go. I have been to one of their other locations, but this one is newer, and much bigger! AND THE EXTRA BONUS, is Sunday hours!! read more

I look forward to my yearly visits to Metro Optics Throggs Neck. One of their other stores is literally 3 blocks away from where I live but I choose to travel to the Throggs neck location bcause they make me feel at home and I always enjoy the experience leaving completely satisfied each and every time. The layout of the store is very open and bright, always clean and organized. The vibe is lively and extremely welcoming. The entire staff is exceptional, helpful and always courtesous. I would like to give an honorable mention to Vernice M. and also to Donna who go above and beyond. Year after year I come back and they both treat me like I'm their favorite customer. They're attentive, knowledgeable and super patient with me. I am very indecisive and I know I take them through it but that never effects how I am treated. I love how they conduct business here, no pressure, 100% honesty, flexible hours and a great selection, this is my go to place. I highly recommend. Thanks again Vernice and Donna you guys rock! read more

I have been a client at this establishment for many many years and was always amazed by how wonderful and helpful the staff was. I recently went back to order contact lenses.Marcus was incredibly helpful, courteous and knowledgeable he is really an amazing young man. A week later I went in to purchase glasses. Marcus was busy so the young lady at the front desk asked Roman to help me. Roman was extremely apathetic, uninformed and rude. I asked to see a particular frame that I have purchased many times before. He didn't know where to find them and said they didn't have any. I told him they are behind the display. He didn't know there were glasses behind the display even though he works there. He showed me one pair I asked if they had another or a similar style as I wanted to purchase 2. He said no there were no others. I explained that there were more glasses behind the other display. He didn't know how to open the case and said he didn't see any, without looking. He stared blankly at me, didn't offer to show me anything in a similar style he was just really uninterested in providing any type of assistance. It was a very awkward interaction. Normally the staff would offer different options as they know the merchandise better than the customers. His demeanor was that of disinterest and it was unsettling. I decided just to get a copy of prescription and buy my glasses and contacts elsewhere. When I asked for a copy of my prescriptions at the front desk the young lady asked if I didn't want to purchase the glasses I explained what happened and she apologized she said if I would wait Marcus would help me. I told her thank you and stated Marcus had helped me previously and he was wonderful but Roman made me feel so uncomfortable I just wanted to leave. As I was leaving Denise approached me, I'm assuming the young lady told her what happened. Denise asked if she could help me I declined her offer. I explained that his demeanor was unsettling and I just wanted to leave. It's a shame because this establishment had always provided such excellent service. read more

I went in to this Eye Wear store on September 27th 2019, I had been there before, I thought they were expensive, but I liked the store. I had a plan in mind to get only what my Insurance covered. My insurance covers $300 per family member with free exam(which is pretty good). I choose a frame that was $129, but they charged $179 for Sun Poly and $199 for anti glare. That's $507 -$300 which is still expensive. I had 3 designer frames that I wanted to put my updated prescription in, knowing what I was getting the associate quoted $80 per frame which is ok not great but ok. When I went to pick up my new frame and order new lens for my old frames they wanted $450 for the three frames. A long way from the $180 it should have been. I said no thank you and left. I feel they tried to take advantage of me and I was not having it. A day later they called my wife and basically tried to bully her into changing her review. We are not writing a review to get a discount, when they should have done the right thing from the start. I do not recommend this place, they are not true to their word and act like we did something to them, beware people there are other places less expensive and pushy. And please don't call me I'm not interested in anything you guys have to say, there was no misunderstanding we understood fine what this was about, $$$. read more

Metro Optics Eyewear - Throggs Neck - Eyewear & Opticians Near Me - Bronx, New York

The management lady is a joke. I waited three weeks for my new prescription glasses when they arrived I could not see out of them. I called on numerous occasions and was put on hold for a long time. The management lady argued with me to justify the wait. After receiving my glasses I could not see out of them and went back to explain what was going on. I waited again to see a tech who adjusted my glasses to my face. now I'm angrier than ever. I left and I'm headed to small claims court. Stay clear. I'm out a thousand dollars Lady management told me there's no refund on lenses. Go figure. read more

Love this place! I've been coming here for the passed 4 years and they are always so helpful from the phone calls to in person customer service. I wish I can remember everyone's name who's helped me but my most recent visit I was helped by Toni and when I picked up my prescription I was helped by Moshe and they were both extremely personable and helpful. Super nice, if I could give them 10 stars I would! read more

I've never had any issues with either this location or the Parkchester location. I switched to Throggs Neck because of the convenience of parking & the shopping I can do. Everyone is very professional and anytime I have needed replacement glasses, they were ready quickly! My daughter had scratched lenses and they replaced them in less than a week! I will be in soon for my new pair. read more

Have to give a shout out to the folks at Metro Optics. As a long time Westchester Square patient I recently moved over to the Throgs Neck brand-new state-of-the-art facility. It's awesome. Same great metro service with a smile. The biggest bonus: PARKING!!!. Keep on rockin! read more

Have been going here for the past year, and the service and personnel at the Throggs Neck location have been excellent overall. This location is pretty new and that's a definite plus, as is the convenient location and plenty of parking. I very recently needed to get a NYS DMV form MV-619R (vision test report) filled out for my DL renewal and the receptionist told I don't need to make a appointment ! Now that's great service and convenience. One other thing I like is that they have the latest test equipment as other optical equipment available at their location. I will never need to go anywhere else for my optical needs needs with this level of service. read more