Excellent customer service and great detail in helping guests with their banking needs -- this is…read morewhat separates this BofA branch from others! My wife had just received her BofA card and we were having trouble with the PIN number. We stopped by this BofA branch and were instantly greeted by Christopher. He was very professional, great listener, and immediately assisted us with our card issue at the ATM machine. He was there for us throughout the entire process and made us feel valued. We would definitely recommend this BofA branch because they care about their guests -- Thank You!!

Horrible customer service the teller lady clearly didn't want to be there…read more The security guards were friendlier than the teller

Everyone I dealt with at the Frederick branch was cool, patient, and treated me with respect. No…read moreattitude, no rushing me out the door. They listened and did what they could for me. The bad reviews don't match my experience at all. Don't let the noise scare you off good people work here!!

Seriously six offices for what? If only one representative is available!! Going on two hours…read morewaiting.

Love coming to this bank! Everyone is so friendly and professional…read more I love seeing the same banker Jasmine, she always remembers my name and she remembers past conversations, always ask how my kids are and work. Great customer service over all here. I'm in and out quickly.

As a black man every time I come to this bank I am not treated the same as others. Also they always…read moregive me a hard time cashing my employers checks my employers settlement checks and any check I deposit they put on hold for two weeks or less until it clears. I have been depositing my employers check instead of being able to cash it right then and there.

I have been banking at Provident Bank for three decades. I have always enjoyed prompt courteous…read moreservice. Today, however, was the icing on the cake. I came in for help with computer questions and Katelyn Holscher, the operations manager, took the time to explain my concerns and fix my problems, and go the extra mile with a smile. She made my visit a pleasure instead of the ordeal I was expecting. It is rare these days to have such wonderful customer service. Thank you Katelyn and thank you Provident Bank for caring about your customers.

The bank was clean and well organized. The parking lot was easy to get in and out of. The 60 frwy…read morewas just a short distance. The account manager, Mellaney Rojas friendly and professional and thorough. Opening a new account was easy and quick. I recommend this bank.

After going full time permanent I decided to open an account with Schools First. I am no stranger…read moreto Credit Unions being that I worked for one for 10 years. So I knew service would be top notch. Every time I come in I am greeted by security and the people at the front desk. The tellers are amazing and always so helpful. Shout out to Michelle, she has helped me a few times and she's is always pleasant with a warm friendly smile Service is fast and efficient. I love all the products available to school employees. Summer saver account helped a lot this year for my anniversary trip. So glad that I opened my account..

Apart from this already being my personal bank, it's right across the street from the urgent care I…read morework at so it's super convenient for me when I need to grab change for my clinic. I've been helped a few times by Alejandro and he is super sweet, attentive, and professional! Love the friendliness from all the staff in general! The second you walk in, everyone is all smiles

DiAnna was very nice and helpful. She explained everything…read more and I appreciate it! Thank you.

Opened up a new account today. Thank you Dianne Burnett for the seemless process. Very easy. She…read morewas very warm and welcoming which I appreciate! Thank you again

Miss Alysia A is very friendly and thoughtful. She is very knowledgeable and had my problem…read moresolved in no time. When I go into the bank I see if she in and I patiently wait till she is done with her appointments. Alyssa is an asset to Altura Credit Union and I hope they know it.

Had a very rude man try to rush everyone out because it was close to closing. There was still a…read moreline for the tellers, but he would try to rush people to the door when they were done. Honestly, it soured me so much I'll be closing my accounts ASAP.

The young lady who assisted me was very helpful. I opened my business account online and haven't…read morereceived my debit card, checks or online banking. The teller gave me all my information, starter checks and setup my online banking.

AGAIN,US BANK has disappointed me with their protocol,my bills are stacking up while they continue…read moreto justify their MALFUNCTIONING ATM MACHINE at 25900 Iris Ave Moreno Valley(in Staters)They now want me to do their footwork and go back and get the number of their BROKEN ATM MACHINE!!THE NERVE,they know it's broke!The rep who took my dispute FAILED to put the number in my report which makes the time longer for my MONEY to be deposited into my account!!!!DO NOT USE THAT ATM MACHINE,and think about opening an account at US BANK!!!!!!!!!

I have been with BOA for over 25 yrs. I try NEVER to go to this one on Perris Blvd. They can have…read more20 people in line and only 2 tellers. Plus the woman bank manager very rude

Worst possible bank you could imagine I started a new…read moreaccount a few days ago After being told that funds from a large(BOA) check would be available the next day which was a lie They issued me a digital debit card while I wait two weeks for the physical card in the mail the digital card worked once before they deactivated it called the number they provided via the app waited on hold for 15 minutes before being told I need to call a different number then waited on hold for a hour agents who answered were rude and reluctantly attempted to help Was told that the digital card was reactivated which was also a lie called again waited another 25 minutes on hold before being told I have to go to the branch location work two forms of ID Plus there app is very redundant Even the branch manager agreed that they have customer service issues Most employees I've encountered were very nice and did there best to help would not recommend opening a account with BOA

I would like to thank Navy Federal, and especially their banker Lisa. She helped me and was amazing…read moreand quick, while still explaining everything and then more with me buying my first car in a very long time. Very friendly and helpful.

Spent all morning trying to find out what the interest rate is even though I've already filled out…read moreall the paper work and everything nobody's called me in a week. I've been able to get a hold of anybody in a week. I do not recommend you to go with this credit union because you'll lose the good rates I lost the 5.5 and now it's back up. I lost a 5.1 and it's gone back up all that's happened is since the first of the year with this company they're the worst