My mom and I walked in here on a Monday morning with no appointment to create an account for some…read morefamily stuff we had going on. I do not recommend coming in without an appointment but we got extremely lucky. Desiree helped us open our account. She was so amazing, such a sweetheart, very helpful and patient with us. Huge thank you to Desiree for helping us out!

I had a very disappointing experience at this Bank of America branch located in Eastvale off…read moreLimonite. The company I was trying to cash the check with has banked with Bank of America for over 15 years and during that time I have cashed petty cash checks made payable to me at multiple Bank of America branches throughout Southern California. I've never once had a check refused until visiting this location. I came to cash a $550 petty cash check that was made payable to me by my name. My ID was verified, and after speaking with Bank of America customer service I was informed that the refusal to cash the check was based solely on the branch manager's discretion - not because of a bank wide policy. What made this experience even more frustrating was the inconsistency; associate #754 at the front was willing to accept my business deposit and provide change, yet he said after talking to his direct branch manager that they would not approve cashing a check made payable to me. I was never given a clear explanation beyond it being the managers decision. I was not able to get the name of the branch manager, as I was hurry to open up my office and after leaving the branch, I tried calling the branch multiple times to discuss the situation, but no one answered the phone. I ultimately had to drive to my credit union where I was able to cash the exact same check without any issues. This caused an unnecessary inconvenience and wasted valuable time during my workday . As someone who is done business with Bank of America for over 15 years, I expected consistency, professionalism, and a clear explanation. Instead, I am less feeling that the decision was arbitrary and that I was not treated like a valued customer. I hope management reviews how the situations are handled so other customers don't see similar experiences.

Nice branch with two drive up ATM's well lighted . I was there at night so that is what I needed…read more Not architecturally significant. Parking is plentiful and with the new civic center across the street I can see this as extremely well placed. No complaints

This branch is horrible the managers wouldn't escalate my claim for an atm malfunction they just…read morekept saying there is nothing they can do. I then called the number and was told I should get a credited amount deposited in my account within 2 hours is what the managers at Chase told me, the manager there even insisted I call back after the two hour time frame. I did just that... I was told from a claims specialist that they couldn't locate the funds and they couldn't issue a temporary credit for an amount that was to pay a mortgage and I made this atm transaction early first week of the month!!! What a huge inconvenience they put me in for a ATM malfunction it has now been 3 days and I still have yet to receive the money that was supposed to be deposited cash in my account that got swallowed to the abyss by a "malfunction" atm. Horrible customer service both of the manager I spoke with on consecutive days were inadequate to say the least! Both were female one Spanish and one Asian. Horrible branch don't come here it might just do yourself a favor passing this branch up!

Huge shoutout to Emilio for making the process of opening a joint account so easy and actually…read moreenjoyable! From start to finish, he was super friendly, knowledgeable, and patient. He broke everything down in a way that made total sense and never made us feel rushed or overwhelmed. Emilio's positive attitude and attention to detail really stood out. What could've been a boring or stressful task turned into a smooth, stress-free experience. You can tell he genuinely cares about helping people and getting things done right. If you're thinking about opening an account, do yourself a favor and ask for Emilio--he's the best!

Emilio A. Always gives us the best customer service. He's very patient, listens and gives us the…read morebest customer service and banking service. Ask for him! Congratulations on his new promotion. We love the Eastvale Branch. Everyone is really nice.

I regret I got pressured into putting $ into annuities with them. Terrible service in dealing with…read moreproblems with the annuities. As soon as I can move $ without penalties, I'm done with them!

This bank is awesome... The people here are always friendly and personable and helpful. I only come…read moreto this bank because my company does business with them, but have even considered opening a personal account just because everyone is so pleasant. I have had several encounters with the other First Bank on Limonite (in Riverside/Jurupa Valley), but I try to avoid that one due to their poor customer service and I try come to this location as often as I can --even if it is just a little more out of my way. Keep up the great work, guys!

I met with Crystal. She was very helpful with my bank transactions and new credit card.read more

Called bank ? No answer ? Sent manager a email ? No reply , made a 1500 dollar deposit at atm on…read moreJuly 4 no credit whatsoever, it's on hold for two weeks ? And the check I deposited, had cleared my customers account the Monday after the fourth , manager acted like he was a friend and cared , do over 20 thousand a month there , 2 credit cards , one truck payment , and 4 bank accounts there and they blow me off , there are lots of banks that are better , I am paying off my truck and credit cards and changing banks Wasted hours 5 times with other calls to us bank , same lies and excuses , a dep made on July 4 will not credit my account until July 16 ? . 4 people at the on line banking said banks are old fashioned, and can't or won't contact, the other bank, funny thing is it cleared his account Monday after the 4th , never a call back or a email reply from the manager at the jurupa valley branch , He acts like he cares and is your friend, it's a joke , it's a waste of time calling or talking to anyone at this bank

This is the worst branch I've been to. Ralph, your behavior was completely unacceptable, you had a…read morepoor attitude and spoke to people as if you didn't care about the reputation you're giving this branch yet you're the MOD. I truly hope someone above you sees this and addresses the situation, because you clearly need customer service training on how to speak to people. This branch needs to do better overall, especially given the amount of negativity and bad reviews. The experience I witnessed while waiting was awful.

I'm honestly not sure why this place has so many bad reviews. All of the workers I interacted with…read morewere really nice and attentive. I went on a Thursday morning, and it wasn't packed at all, which made for a really relaxed experience :)

They need to hold chks from out of state for no less than 10 days as most banks do. It cost me $500…read morefrom my account due to their lack of security to put holds on out of state checks.

They shredded my card without calling me after I talked to LESLIE. She said that she called me…read moremultiple times and I looked through my phone and there was no missed calls. She's a liar and they just want to make you get another card with them. Super disappointed now I have to get a new card and probably gonna get missed payments cause I don't know what was on auto pay. SMH go to Bank of America instead

I need to be honest I'm shocked that this credit union had even one negative review. The staff here…read moreis always very friendly very professional. They're so helpful when you have questions.. I actually look forward to having an excuse to go in.

Absolutely the worst bank ever. I financed my 10th vehicle with them and this will absolutely be…read morethe last time I do. My loan was funded over 45 days ago. The ACU team dropped the ball at every opportunity. Now, 45 days later and my new vehicle was registered in someone else's name. Now I can't even get a call back from a supervisor to rectify the problem that they solely created. I strongly recommend that people head my warning and not walk, but run away from this incompetent institution. ​

Just here for the ATM . This location offers drive up and walk up in the vestibule. Parking is easy…read moreshared with Albertsons. The drive up ATM only offers 20's . So if you need 5's or 100's you have to walk up. You can use physical card or Tap.

I checked in recently to get another Medallion Signature Guarantee and the Chase Team here made the…read morewhole process so blissfully easy! Setting the appointment over the phone with Andy was so pleasant and fast and when we arrived on the Appointment day we were kindly acknowledged and greeted by every Team Member who saw us which made us feel so relaxed and welcome. We loved that there's a strong consistency in Highly Professional Habits across the Team, from the Sharp Business Casual Attire to the organized and punctual pace of proper urgency. Chris Dobrinska was dynamically effective, efficient, and authentically interesting and charming as always! I really love how he takes the time to shake my Mom's hand, offer us water, thoroughly examine our Paperwork and guide us through the Process in a helpfully kind way, and make us feel genuinely cared for and included as part of the Chase Community! Chris is a terrific Role Model of lively and nourishing usefully informative Fun who takes care of Business swiftly and always leaves us with a positive and lasting impression!! Thank you Team Chase for modeling such courteously kind Professional Etiquette and providing Top Shelf Customer Service!

I had such a great experience here! Everyone was so kind, patient, and made the loan process easy…read moreand stress-free. They answered all my questions and genuinely cared about helping me. I'm so thankful for their support--highly recommend!

Could not express enough gratitude for Omar! Was so helpful with all of the questions I had, truly…read morea gem. Took the time to explain 401k and loans to me. 10/10 recommend this branch!