My mom and I walked in here on a Monday morning with no appointment to create an account for some…read morefamily stuff we had going on. I do not recommend coming in without an appointment but we got extremely lucky. Desiree helped us open our account. She was so amazing, such a sweetheart, very helpful and patient with us. Huge thank you to Desiree for helping us out!

First please understand this is a BANK!! The folks here are trying to help a lot of customers and…read morethere are a lot of boxes to check when dealing with the financial side of life for both the bank and us as customers. Expect to have a slower moving line and expect there to be several people in line. So please have patience. The staff here was very helpful and kind. The facility is well kept and I am happy to use this as my home base bank.

Nice branch with two drive up ATM's well lighted . I was there at night so that is what I needed…read more Not architecturally significant. Parking is plentiful and with the new civic center across the street I can see this as extremely well placed. No complaints

This place always looks ghetto and poorly maintained, considering it's a national bank. It should…read moretake more pride and do its appearances.

Huge shoutout to Emilio for making the process of opening a joint account so easy and actually…read moreenjoyable! From start to finish, he was super friendly, knowledgeable, and patient. He broke everything down in a way that made total sense and never made us feel rushed or overwhelmed. Emilio's positive attitude and attention to detail really stood out. What could've been a boring or stressful task turned into a smooth, stress-free experience. You can tell he genuinely cares about helping people and getting things done right. If you're thinking about opening an account, do yourself a favor and ask for Emilio--he's the best!

Always great customer service. Whether on the phone or in person. I don't bank with Altura because…read moreit's far from my home. But I have both of my car loans here.

I regret I got pressured into putting $ into annuities with them. Terrible service in dealing with…read moreproblems with the annuities. As soon as I can move $ without penalties, I'm done with them!

This bank is awesome... The people here are always friendly and personable and helpful. I only come…read moreto this bank because my company does business with them, but have even considered opening a personal account just because everyone is so pleasant. I have had several encounters with the other First Bank on Limonite (in Riverside/Jurupa Valley), but I try to avoid that one due to their poor customer service and I try come to this location as often as I can --even if it is just a little more out of my way. Keep up the great work, guys!

I met with Crystal. She was very helpful with my bank transactions and new credit card.read more

Called bank ? No answer ? Sent manager a email ? No reply , made a 1500 dollar deposit at atm on…read moreJuly 4 no credit whatsoever, it's on hold for two weeks ? And the check I deposited, had cleared my customers account the Monday after the fourth , manager acted like he was a friend and cared , do over 20 thousand a month there , 2 credit cards , one truck payment , and 4 bank accounts there and they blow me off , there are lots of banks that are better , I am paying off my truck and credit cards and changing banks Wasted hours 5 times with other calls to us bank , same lies and excuses , a dep made on July 4 will not credit my account until July 16 ? . 4 people at the on line banking said banks are old fashioned, and can't or won't contact, the other bank, funny thing is it cleared his account Monday after the 4th , never a call back or a email reply from the manager at the jurupa valley branch , He acts like he cares and is your friend, it's a joke , it's a waste of time calling or talking to anyone at this bank

I'm honestly not sure why this place has so many bad reviews. All of the workers I interacted with…read morewere really nice and attentive. I went on a Thursday morning, and it wasn't packed at all, which made for a really relaxed experience :)

This is the worst branch I've been to. Ralph, your behavior was completely unacceptable, you had a…read morepoor attitude and spoke to people as if you didn't care about the reputation you're giving this branch yet you're the MOD. I truly hope someone above you sees this and addresses the situation, because you clearly need customer service training on how to speak to people. This branch needs to do better overall, especially given the amount of negativity and bad reviews. The experience I witnessed while waiting was awful.

They need to hold chks from out of state for no less than 10 days as most banks do. It cost me $500…read morefrom my account due to their lack of security to put holds on out of state checks.

They shredded my card without calling me after I talked to LESLIE. She said that she called me…read moremultiple times and I looked through my phone and there was no missed calls. She's a liar and they just want to make you get another card with them. Super disappointed now I have to get a new card and probably gonna get missed payments cause I don't know what was on auto pay. SMH go to Bank of America instead

We did car refinance here. Amber is good service very fast attentive . We open a account banking…read more And get credit card there every thing is perfect

Well, let's see... this arrowhead branch is in a grocery store, but it has an arrowhead ATM outside…read moreof the branch. Every time I have come to this branch the staff have been so polite and very courteous. Customer service goes a long way! Today, I went in the branch to get an auto car lease buy out, Leticia was so nice, she introduced herself and was very knowledgeable with every step. The transition was very smooth and I'm very satisfied. Great job to all the staff, I'm very happy to be an arrowhead member since 2001.

Just here for the ATM . This location offers drive up and walk up in the vestibule. Parking is easy…read moreshared with Albertsons. The drive up ATM only offers 20's . So if you need 5's or 100's you have to walk up. You can use physical card or Tap.

I checked in recently to get another Medallion Signature Guarantee and the Chase Team here made the…read morewhole process so blissfully easy! Setting the appointment over the phone with Andy was so pleasant and fast and when we arrived on the Appointment day we were kindly acknowledged and greeted by every Team Member who saw us which made us feel so relaxed and welcome. We loved that there's a strong consistency in Highly Professional Habits across the Team, from the Sharp Business Casual Attire to the organized and punctual pace of proper urgency. Chris Dobrinska was dynamically effective, efficient, and authentically interesting and charming as always! I really love how he takes the time to shake my Mom's hand, offer us water, thoroughly examine our Paperwork and guide us through the Process in a helpfully kind way, and make us feel genuinely cared for and included as part of the Chase Community! Chris is a terrific Role Model of lively and nourishing usefully informative Fun who takes care of Business swiftly and always leaves us with a positive and lasting impression!! Thank you Team Chase for modeling such courteously kind Professional Etiquette and providing Top Shelf Customer Service!

I always have great service from the staff! I come from a…read moreshare branch so it's great to go in for services other than the ATM! Thank you so much!

I am beyond disappointed with American First Credit Union and will never bank with them again…read more American First was supposed to pull my loan payment from an outside bank account and apply it directly to my loan. Instead, they incorrectly set it up to pull from my American First checking account, which only had enough funds to cover my final bills as I was in the process of moving banks. Because of their error, my account was repeatedly overdrafted and I was charged daily overdraft fees. These fees added up to well over $200, even though this situation was completely preventable and caused by American First's mistake--not mine. When I called for help, I was refunded only $30, which doesn't even come close to covering the fees they charged. I also asked about hardship options such as payment reduction, interest reduction, or a reasonable deferment. The only option offered was a past-month deferment, which made no sense and provided no actual relief. What made this experience worse was the lack of empathy and support. The representatives I spoke with did not make me feel like they were trying to help resolve the issue. Even at the end of my calls--while I was explaining that I couldn't make a payment--I was being pressured to make one anyway. Credit unions are supposed to support their members, especially when the problem was caused by the institution itself. American First failed on every level. I will be closing my accounts and warning my family and friends to avoid banking here. I am still seeking a full refund of the overdraft fees that were charged due to their error.