Came in at 9:30am on a Saturday to open an account. Waited in line just for them to say they don't take walk ins to open accounts, you have to make an appointment. The reason I came in is to see how their customer service is and just to become aquatinted with the bank. Don't waste your time coming here without an appointment. I opened an account with a different bank. read more

Ignoring people and making it wait for a long period of time while they are talkin.. Bank jus opens and they already taking breaks read more

UPDATE: After an HOUR of waiting, the two reps vanished and they sent out some goofball in a suit who told us to wait another ten minutes in case their appointment didn't show up. We asked why can you just assist us in those ten minutes? At Altura the process of removing and adding a joint only took 10-15 minutes. He just kept telling us they would only help us if the appointment didn't show up. I told this sorry excuse of a man that I know he's full of it and they need to check their reviews because they have the worst reviews of any Wells Fargo location nearby. He just kept smirking at me. Absolutely disgusting behavior. I can't imagine having to speak to that individual for any longer. I pray for anyone who DARES to come in here without an appointment or anyone in this man's personal life that has to deal with his attitude. Also 80% of the desks were covered in dust and had no computers because I guess they've just fired so many people? I don't know WHAT is going on here. What a mess. ORIGINAL REVIEW: Unbearably slow. Only two reps available on a SATURDAY. And they said "appointments only" and will try to help us, but we've been here for over 30 minutes and still waiting, and we're the only ones in the lobby! And when I go on the website, they don't have any Saturday appointments available for the next two weeks. What a joke. I shouldn't need an appointment to simply remove and add a joint on an account, which is all I'm doing. I don't get treated like this at Altura or SchoolsFirst. In fact, I did this same process at Altura just yesterday and was in and out in 20 minutes. This is why everyone is making the switch to credit unions. Save yourself the headache and find another place to do business. read more

Just went in at this Wells Fargo location and the customer service was amazing. They are all friendly especially Joyce the front teller she helped me open my account today and it was fast and easy. She also gave me the direct deposit form and don't forgot to ask her about the 325 dollar bonus they offer. Thank you Joyce for your wonderful help. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Perris, California

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Cero estrellas a este bank no tienen nada de profesionalismo quedaron de cambiarme un cheque grande en 5 días y cuando fui dijeron que no habían echo nada muy mal servicio debería estar cerrado este lugar el manager no pudo resolverme nada solo se quedaba callado no me dio ninguna explicación sobre el error que hicieron mal servicio read more

20 mins late. Disrespectful. Slow. Doesn't respect other people's time. Management needs work.

where do i start i've been banking with wells for over 16 years and let me say with in those years you know what wells has done for me as a bank? nothing!!!!!! but make it hard for me to cash checks and real bad customer service so bye bye checking account going back to navy fed where they know how to treat customers read more

No stars for this horrible branch and Manager and some guy name Alex Gomez. When I told him my problem and I walked away he started laughing making fun of me. PLEASE take your business elsewhere. I went to get money from the ATM and the machine never gave me the money. Said currently unavailable, it shows on my account that I got it, but never did.they told me I had to file a claim and it was going to take 10 days to resolve the issue. PLEASE PLEASE DON'T BANK WITH THEM OR COME TO THIS BRANCH! read more

Can't give zero stars. It's not the staff, the tellers are always helpful and friendly. This bank is the only bank forcing patrons, including the elderly, to wait in lines outside. Wait times to get in for a simple bank transaction is 10-45min, sometimes longer. Take your business elsewhere read more

This is the worst service I've ever received, every month my payments set on auto pay are late, it says ,5 days for delivery, they are now on 10 days late. Late from auto pay is rediculous,. Customer service phone is a joke. I was just on the phone and was hung up on after I said my payments have been late since July. read more

The worst branch I ever been!! There's an old lady (teller assistant) who's always hard to work with, she does everything super slow, she made me double sign my check cause she wanted to verify my signature, even tho I had the caution to previous sign it at home so I don't have to use one of the bank pens that everyone uses ( she didn't care) she is super rude and makes you not want to go to this branch, also they never give you the option to get your receipt by email, they just print it and then justify saying I should let them know before I started my transaction, like why only this things happen in this branch? Seriously should be working in costumer service! read more

It's a good place to go every teller is very respectful and kind. Get good vibes from this place.

This was my third visit to this location. The two other times were okay but this third time was great! Sumari made me feel comfortable and was friendly. I have visited other banks that made me feel uncomfortable and gave me ugly looks. I will be returning simply for her great customer service. read more

This specific branch does nothing to quell the various garbage-merchants, panhandlers and other scuzz buckets that wander the parking lot, the ATM wall, and the sidewalks nearby. If you use the ATM here, you will be begged for cash, you will be offered fruit or pillows or some other trash, and you will feel unsafe. As a business, I'd think Wells Fargo has an interest in creating a safe and clean atmosphere on their property. This branch suggests otherwise. read more

Extremely slow service line builds up out the door at any time and tellers seem to not want to keep the lines moving very slow easily waste an hour just to cash a check. read more

Avoid this place on paydays, the day before a 3 day weekend, or anytime you don't have at least 30 mins to waste. This place is so slow!!! The only positive about this branch is that they have 4 ATMs. That is the only good thing about this place. The interior has a scuzzy feel and the staff is slow. I avoid having to go inside at all costs. There are even times that when I know I have to go inside, I'll go to the Moreno Valley or Lake Elsinore branches. Yes, that's how much I dislike this branch. It is not uncommon to see the line stretch back to the door with only 2 or 3 tellers present. I also understand that customer service means being pleasant and engaging the customer, but when you're waiting in line for over 30 mins and see the teller chit chatting with a customer at the window while the line just grows, well, let's just say that I'm not going to be looking for small talk at the window. I want to get in and out - I do not want to be asked some vapid questions about my day. So yeah, only reason to go here is because they have ATMs. I recommend not going here at night though because there are vendors Right Next to the ATMs and that just doesn't feel safe. read more

Yelp needs a 0 star option . This place is ridiculous. Female employee by the door at 11:58 definitely has a problem . How come you will let others enter the building even hold the door open but as I walk up to the door shut it and say your close but as I walk away let 5 other customers walk in. What is your problem . Very rude and unprofessional. Worst Wells Fargo location I've ever been to. read more

I've been to this location three times already and three times I've been frustrated with the tellers. Two out of the three times I've had yesika help me and she was rude and snappy. She talked to me like I didn't know what I was talking about. Just avoid going to the tellers if you can. Or just make the extra drive to get better customer service. People that are dealing with your money should at least be gracious and courteous. read more

I was number 25 in line, really, 25 more out the door. 2 tellers...I bitched, I guess breaks are more important than customer service. Management needs to step up an cover the windows or have a backup plan. An, you know what, I don't wanna see employees standing behind the plexiglass bullshitting, take it where I can't see it. The worst Wells Fargo, hands down, I have ever been in. This is not the first time, but, it will be the last. One star is a gift read more

Really hate to pull the race card, but here we go again. Standing in long line taking a long time. Finally employee comes out ask the gentleman in front of me was he making a deposit or making a payment. He needed to see the teller, then she skips right over me and go to the next person. Wait! What? And I'm not standing here? (Is it cause im black) So I called her on it, Um hello I lm just making a payment but you just went right past me. She says oh I'm sorry, well I dont think so cause you wouldn't have done it. Finally get up to the window, teller Sarah was very very nice. But the first employee already set the negative tone for me. Hate this bank!! read more

Everyone is always so courteous every time I come. They always greet me when I walk in and say have a nice day when I leave. They apologize if there is a wait. Excellent customer service!! read more

I love Wells Fargo but this branch is disgusting. Can't you at least clean your ATM machines? They are so disgusting filthy dirty they are turning black. The parking lot is full of trash and gross. I don't feel safe here. It's just gross and you should be embarrassed. Excuse me while I go buy some hand sanitizer. read more

And so I don't anymore stupid messages, I would want a cashier's check because who wants to walk around with a fistful of money! DUH!! It's a penny's worth of paper that they can't give to a long time customer in good standing. really?! read more

Slow slow slow slow slow wow. If you enjoy outrageous lines, automatically being spoken to in Spanish and enjoy arguing with confused employees this is the place to be. I unfortunately have to come here once weekly for business deposits and it is always a problem. I needed change recently and the snotty teller with an attitude problem old me they were out of $1 bills I had to get a manger and make a scene. Avoid this location!! Horrible! And always smells extremely unpleasant! read more

They have the worst customer service the management is horrible I waited in line over 20 minutes and all they kept on saying was why don't you go to your own bank it doesn't matter what bank I go to your job is to cash checks. read more

What I experienced today in this particular branch, was the worst customer service I have ever experienced in my life. I have already submitted a formal complaint to corporate, so I will not get into much detail. What I will say is, I was treated the way no customer should ever be treated. I was embarrassed, and I left on the verge of crying from being so upset. The lady behind the desk who was "helping me", spoke very condescending toward me. I will never ever open a wells fargo account, and will urge those I know not to either. read more

Outstanding customer service! No wonder why the customers wait in line to be helped; the tellers are always smiling, engaging in conversation and making sure they go out of their way to please. Everytime I`ve gone into the bank, there is someone always there to greet you and they make sure to route you in the right direction. I like going into this branch...you should go in for yourself to experience their high quality service! read more

"HORRIBLE!!!" They closed my account without a good reason, they accused me of fraud just because they took the word of a BITTER manager at the Perris, CA Bracnh on Perris Blvd. ( BEWARE!!! She is out to get people). When I went to a different branch to withdraw money from my account (I did not want to see the BITTER one) I was notified that my account was in the process of being closed, I tried to provide them with proof, I asked them to review my case, but they just turned me away. When I got home I called the Wells Fargo fraud and loss department and they were so rude, I had hopes that maybe they would hear me out & ask for proof but they were VERY SHORT with me asked to see nothing and basically said F*** OFF, all this happened at the beginning of March it is now April 1 and the joke is on me; because I have yet to receive a check from them. Once again I called them today and they have no set time to cut me a check and they are even returning my income tax refund back to the IRS!! I had read very bad reviews of Wells Fargo before I opened my account; now I wish I would have listened. The worse banking experience of my life, I am a hard working woman and now my hard earned money is in Well Fargo's GREEDY hands. read more