This is a new gym that opened up this year. Super awesome place that has a direction for whatever…read moretype of training you're looking for. Corporate gyms just want bodies to pay their monthly fees. But this place is personal and has your fitness goals in mind. I've seen a wide array of people who train here; from housewives getting in shape to powerlifters, to pro-bodybuilders. I love it since it's not crowded at all and you don't have to wait on equipment. Speaking of wide array, they have that in equipment as well, and they offer free training with the membership which helps a lot for fitness goals or for newbies who need a little help learning the equipment.

As a new resident in Houston, my husband and I took our time to find a new gym home. After a few…read morevisits and workouts at others we decided to join Epicenter. Ryan was very hands on with getting us signed up and gave us a tour of the gym. Even after joining, he still checks in with us during workouts to make sure we are satisfied or if we have questions. If I need assistance with equipment or questions about lifts he stops what he's doing to discuss/demonstrate movements which is great. The gym has plenty of equipment and space and even during COVID we've never felt overcrowded or unsafe. We're extremely happy with Epicenter and look forward to being longterm member.

The gym is beautiful and has all the newest equipment, but there are a couple of major issues. For…read moreone, the child care room is very close to the front door and has no gate. When we were there, there was only one staff member watching the children and it was chaos. Anybody could have come in and grabbed a child, or a child could have easily wandered out. I absolutely don't feel comfortable leaving my daughter there and won't be taking her back until/unless this is resolved. Secondly, the Babe Cave area had no air conditioning--or at least it didn't feel like it. It was suffocatingly hot and all the girls there agreed. I walked out looking like I had been in a sauna. The gym just opened this week, so I'm hoping these kinks will be worked out soon. Otherwise, it has great potential.

I had a great experience with Ashley, the operations manager at this location (Copperfield). I was…read morefrustrated with an account issue that went into collections after dealing with the Spring location, and I was ready to cancel my membership. Ashley helped me by looking into my account, talking to upper management, and keeping me updated. I didn't need to follow up with her at all. Now my account issue is resolved and no longer in collections. She did a great job handling this which is RARE with new gyms.

Houston has a number of LA. Fitness locations, and this one is the second one I have used. It is…read morewell staffed and well equipped. Very nice!

I had an extremely disappointing experience with LA Fitness that ultimately cost them a long-term…read morecustomer. When I first met with one of the managers, Tyler, he assured me that he genuinely wanted to help me lose weight and improve my health. He sold me a personal training package and promised to provide two complimentary training sessions each month. His sincerity earned my trust, and I believed he was invested in helping me succeed. Unfortunately, it didn't take long to realize those promises were empty. On multiple occasions, I arrived for scheduled training sessions only to find that Tyler wasn't there, or he could train me or he would waste my training time. He never made arrangements for another trainer to cover the session or even communicated that he would be absent. The level of professionalism was completely unacceptable. When I questioned him about the complimentary sessions he had promised, he denied ever making the offer and claimed he had never used that promise to persuade me to purchase training that I would not have purchased if he had been honest about the number of sessions I would receive. I felt misled and taken advantage of. I escalated my concerns to the management team and eventually spoke with the Regional Manager, Ed, hoping someone would take my concerns seriously. Instead, I was met with rudeness, dismissiveness, and a complete lack of accountability. There was no apology, no willingness or effort to make things right. I was simply told by Ed that I should have read the contract and that if I wanted out of my training contract, I would have to pay to buy out the remaining sessions. After making multiple trips to the club over more than 3 weeks to try to resolve the situation, I finally canceled my membership. To add insult to injury, I was required to pay an additional $420 just to end my relationship with a company that had failed to deliver the service it promised. What disappointed me most wasn't just Tyler's conduct or Ed's unprofessionalism--it was LA Fitness's decision to stand behind poor customer service rather than support a loyal customer.

In a city with gyms popping up everywhere, this is one of the only gyms I've seen that has…read moreeverything. Boot camps, cross-fit, weightlifting equipment and sports equipment and martial arts, Flex House is a one-stop-shop for all fitness levels and needs. It helps when the owner is knowledgeable, personable and flexible (literally and figuratively) to help all members feel comfortable about reaching their goals. He makes training fun and enjoyable as it is also grueling and formidable. Considering all that you get for $99/mth, you'd wonder what's wrong; it has to be too good to be true! Well, it's good and it's true. It's easier for you when you can show-up and make your own schedule within timing of gym hours. Don't hesitate to show face at the Flex House, just prepare to leave a better version of you!

Best place to workout! They offer several class schedules in addition to personal training. I have…read morebeen going to personal training for four months twice a week and lost several inches/pounds. I highly recommend training with Josh! He will customize a tough but achievable workout and he is also fun to train with.

The pool is not being cleaned properly. There is stuff floating in it and it seems they arent…read morevaccuming it. I see the same things floating for weeks. There is always sand in the indoor pool. Also, there are constantly women who get in the jacuzzi with only a towel on and it is so unsanitary. No one enforces the swim suit covering required.

I've been a Lifetime member on and off since 2013, and consistently at this location for the past…read moretwo years. There was a time I truly looked forward to coming here, but lately, that feeling has shifted. Earlier this year (around February or March), there was an incident where a man entered the women's locker room - far enough in that it was clearly not an accident. I reported it immediately to staff, but I never received any follow-up, which felt unsettling, especially given how tucked away the women's locker room is from the men's. Additionally, the equipment at this location feels outdated compared to other clubs. There are frequent maintenance issues, and the overall layout doesn't seem optimized for peak times. If you're hoping to train legs for example between 4-7 PM Monday through Wednesday, be prepared to wait - often long - for machines or platforms etc. Interuptions during your sets are the norm. Even gyms with a significantly lower price point, like EOS and planet fitness, have more versatile equipment (e.g., a dual abductor/adductor machine), which could be a worthwhile upgrade here. Crowding has also become a major issue. Over the past couple of months, the gym has felt consistently packed regardless of the time of day. If there's a new sign-up promotion running, it may be worth re-evaluating how it's impacting existing members. It's incredibly difficult to follow a structured workout when you have to constantly rearrange your routine just to get access to equipment (if you're lucky). Parking has also become a huge deterrent and adds another layer of stress to each visit. The class schedule is not great either, as a yogi, i rarely have the opportunity to attend a class, and wish they had AM sessions available. Pickleball courts are fresh and new, but are first come first serve, and since they have been installed, have not had a chance to use them, due to strenuous wait times. Not to mention the amount of people who walk around with tripods at peak times recording, hence why i pay the fees to not be around people recording.. While I appreciate the under-26 discount, which brings the monthly cost down to around $220, I'm beginning to question whether the value is still there. I would really encourage management to consider updating equipment and rethinking capacity management - especially at peak hours. It's difficult to understand how this location is being ran when other nearby locations offer a much better experience for a similar price point. The one thing they do right is customer experience. I always enjoy getting to speak with the front desk staff and trainers. I really hope this feedback is taken into consideration for improvements, and helps out anyone who is considering spending $3000 a year to work out here.

Hallelujah finally fixed this issue - thank you! One star short only bc y'all have this…read morephenomenal fairly new pool & no water aerobics? Anyway thanks! Here's to the 3 TVs ALWAYS dedicated to Fox News despite my making formal complaints for just ONE TV to be dedicated any other news source. Because who needs to hear about all the atrocities the WhiteHouse is committing today?

Elise and John was very helpful today in fixing my son's account and giving great customer service.read more

I have been a member RICK Memorial Athletic Club since about 1998. I am 100% disabled veteran and…read morecredit my ability to exercise at MAC. With helping me handle my disabilities and keep my diabetes and check. The staff is very friendly and willing to provide instruction on machines you might not know and they go out of their way to ensure everything is in order. They continually clean the equipment, keep everything organized and put back in place. After Covid, they enhance the systems in place with HEPA filters and plenty of cleaning stations.

I absolutely love Memorial Athletic Club! The atmosphere is so welcoming and everyone is super…read morefriendly. I go almost every day for Training for Warriors with Jeff, he's an exceptional coach who really motivates you (and Lex). Yoga with Guillermina is always calming and inspiring, and Zumba with Julia, Edie, Kevin is full of fun and energy. Felipe is super supportive, and honestly all the coaches are amazing. It's truly my favorite place to work out, push myself, and feel great

The owner of this gym, Jeremy Gallagher, is a con artist who steals peoples money. I recently…read morejoined his gym in Garland, Fitness 24, and paid for a year up front. Two months later I came to the gym to find a note on the door that the gym was closed for remodeling and they would reopen the following week. Well the reopening date came and went with no communication from management, no apparent work has been done on the building, and the equipment has all been cleared out.

STAY AWAY - have sent written cancellation via email, facebook NO ONE HAS GOTTEN BACK TO ME. When…read moreI canceled my credit card, someone finally reached out about the card being declined. At that point I asked about canceling months ago and was told I could not get that amount refunded. Even though I called and made several email and facebook attempts. No one reached out to me regarding next steps on how to cancel.