I received mobile service for my RV in San Antonio. The brake light was on. They make you pay up front for 3hrs at $125hr ($397 after tax) which includes diagnostic + 2hrs of repair service. The country boy with a twang who answers the phone is only nice BEFORE they've taken your money. Diagnostic took an hour on a Saturday, and I was told by the tech that he could not order the part until Monday. It would be coming from Fort Worth area, and would either arrive by Monday evening or Tues. By Monday I got a text from the country boy saying that the master cylinder was ordered. It would take 7-10 days to arrive, and the cost was $581. I asked for the part number and model via text, so I could call around. Apparently, he was offended by this. He refused to give me the information, and told me to look it up on my registration which made no sense. Historically, I've had a difficult time finding the right parts for my RV. Even finding a windshield wiper was a pain in the butt, so his refusal to give me the part number was a huge stressor, and made him look suspicious. I already paid them, so I tried to be as nice as possible when I called to ask for the part number again. The boy's ego was on fire. He ranted like a queen taking steroids, and estrogen at the same time, and refused to listen to a word I tried to speak. He repeated himself multiple times, verbally attacked me, was loud, said I can only get that part from 2 places in the country, and yelled, "I don't deal with f@$#ing Karen's." The misuse of this term by manipulative, controlling colonizer descendants is pathetic. He hung up on me 3x. I was so worried, because I don't have this type of money to waste, and I'm a single mother currently traveling full-time. My nerves were shot. My hands were shaking, and I was crying off and on for two days feeling anxious, and vulnerable. His behavior was so unstable I set up an intake with my attorney just in case I needed back up. Then I called a Chevy dealer to try, and investigate for myself what the part number was even though I paid Beach Diesel for this information. Thankfully, it wasn't as hard as anticipated. Chevy said the part cost $358, but it's discontinued, and advised me to call Napa. The Napa 1/2 mile down the street quoted me $87 for a brand new master cylinder! Clearly, this is the reason why the country boy was such a telephone bully! I text him, told him I found the part for $87, and he replied with, "Great! Call us when you have the part in hand." I picked it up Tues morning, text him again, and the same tech, Tristan, was dispatched. Thankfully, I didn't have anymore problems, and the job was done. It took him a little less than 3hrs. I already paid for two service hours, but he tried to charge me an additional two hrs + brake fluid. I asserted that I only owed for one additional hour max. He didn't argue. I paid, but I felt they owed me money at this point for the mental health days I had to take due to the abuse I received. Tristan's work was good. He got the job done, he was thorough at explaining the process. However, I would not recommend this company to anyone due to the extreme, uncalled for disrespect that the country boy feels entitled to dish out to customers after they take your money, and attempt to rob you on the cost of parts. I would not deem this company trustworthy. Tristan, if this guy is your business partner you need to hold him accountable, because he's a bad reflection on the business, and he makes you equally at fault by association. Put a muzzle on that dog, and get someone respectful on the phone lines. read more
