Severe plumbing failure, hostile management, physical aggression, and unlawful eviction…read more
In short, please don't stay at this location, I just got the worst experience in my life at this venue.
I strongly warn anyone considering staying at Lakedale Resort. What should have been a peaceful trip turned into a complete nightmare involving structural property failure, hostile management, profanity, physical aggression, police intervention, and wrongful eviction.
1. Severe Structural Water Damage & Uninhabitable Conditions
During our stay, wastewater from an internal plumbing issue leaked directly through the ceiling into our downstairs bedroom, completely soaking the mattress, bedding, and our personal belongings with foul-smelling water. Despite the upstairs bathroom floor being dry (with only a minimal corner puddle), the building completely lacked proper subfloor waterproofing, allowing dirty water to pour directly onto the bed below.
2. Complete Refusal of Reasonable Remedy
When we reported the biohazard and asked for a room switch or a guaranteed clean replacement mattress, the front desk repeatedly stalled, shifted blame onto us for "normal bathroom use," and refused to provide a habitable solution. They offered neither an alternative cabin nor a guarantee that we would have a dry, sanitary place to sleep that night.
3. Profanity, Physical Altercation, and Police Intervention
When we attempted to escalate the issue to the higher manager to reach a resolution, the situation escalated dangerously:
When we tried to record the interaction to document the unsafe conditions, the manager lashed out with profanity, screaming, "Are you recording? Get the f** out of here!"*
The manager then became physically aggressive and pushed us.
Fearing for our safety, we immediately called 911. Local law enforcement had to be dispatched to the property to document the incident (Police Incident report filed).
4. Wrongful Eviction & Fraudulent Charges
Instead of taking responsibility for the structural failure and their manager's violent conduct:
Management unlawfully evicted us on the spot, forcing us off the property in the middle of our trip with nowhere to go.
To make matters worse, they issued Folio, refusing a full refund and unilaterally slapping an unauthorized $200 "Property Damage - Water Damage" fee onto our card--penalizing us for their own defective plumbing.
We have audio recordings of the verbal abuse and profanity, receipts of the unauthorized damage fees, and the official police incident record. We are pursuing a full credit card chargeback, filing complaints with the Washington State Attorney General (Consumer Protection) and San Juan County regulatory agencies, and pursuing legal action.
Do not stay here. If anything goes wrong with their aging infrastructure, management will blame you, curse at you, physically intimidate you, kick you out, and charge your card for the damage.