I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

Business is non-responsive after multiple texts and phone calls. I got an initial text after…read morefilling out the interest form. I texted back a couple of times and did not receive a response. I also reached out to the number on the voicemail and still nothing.

Kelly cleaned and resized my wedding band and engagement ring and did an excellent job…read more Also, I called regarding selling vintage jewelry and although they don't sell on consignment Lori was super helpful and gave me very good ideas about whom to contact.

I had a broken clasp on a necklace with a diamond that was very importance to me. Gordon came off…read more knowledgeable and experienced, and I immediately felt confident that my necklace was in good hands. He fixed the clasp and cleaned the necklace within minutes, and also cleaned my wedding band for no charge. If I had taken it anywhere else, I probably would have had to drop it off and pay a fee. What customer service and such a wonderful experience!! One of my favorite, local small businesses! I will be bringing ALL of my jewelry needs here in the future!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

My fiancé and I worked with Kavita at Emkay Diamonds to craft a custom ring. She listened to what…read morewe were looking for, patiently answered our questions, and provided a lot of great guidance. The ring turned out exactly the way we envisioned it. We highly recommend this gem of a store in downtown San Carlos!

I worked with Kavita through a mutual friend to get a diamond tennis bracelet as a birthday gift…read morefor my wife. It was a rush order and I needed it for a surprise party in Southern California. Kavita was great to work with and delivered the bracelet quickly and at a reasonable price. It is a stunning piece of jewelry and my wife loved it! I would very much recommend Emkay Diamonds

Danny is the best. He is a professional and has extensive knowledge when it comes to gems, precious…read moremetals and time pieces. I highly recommend this shop for all your jewelry needs.

Beautiful creations, lots of handmade designs GREAT PRICES - and fast repairs. I go here for…read moreeverything

I went to Maaz to have my grandmother's ring resized, and they were incredibly kind, knowledgeable,…read moreand helpful. This wasn't a ring I purchased there. They provided an estimate of cost for the resizing (and complimentary cleaning) prior to me agreeing to moving forward with the service. Yubi was the employee who helped me, and he was just the sweetest and most professional. They gave me a rather quick timeline - only four days or so, and it was done in two. Which is much quicker than I've experienced in the past at other stores. The quality of the resizing was very well done, and the ring is sparkling clean. I also thought the price was within my expected estimated range given that the ring was very wide and gold. While there I also purchased a pair of earrings. They were also wonderfully helpful and kind with that experience as well. If I ever need jewelry again, I'll be going back there and would 100% recommend their services.

Read yelp comments and chose to walk in midday for watch service. The store brightly lit, which…read moreadds much sparkle to gold, diamonds etc. A kind sales man took care of request for battery change and told me it'd be ready in 25 minutes. A high end shopper was trying necklaces at the time but my watch was fixed as promised. He even gave me warranty on battery should it fail within year - woah!

Brought in my new/first Rolex for an insurance appraisal. I came in 5min to closing time and he…read moreaccommodated us and had it in the mail by later that evening. I appreciate good old fashioned great service.

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

Found them online and decided to give them try, I made some custom earrings with them and im…read moreabsolutely happy. They explained everything to me and the process. Prices were fair and definitely reasonable. They had my earrings done within a week, i brought in my own diamonds and before taking them home they even verified them for me(as we did at drop off). I will definitely be back again ! Staff was super nice and the owner was very honest about prices.

Do not come here for watch sizing. I brought in a standard watch with bracelet and he broke the pin…read moreand damaged the watch. Go to Golden Time instead. I'll never come back. Especially since he acted like he did me a favor by not charging me. Thanks you only damaged the watch.

why is everything up and running on their website and giving you order numbers back if this placed…read moreis CLOSED????

I ordered a Rotary Bell with engraving on 2/11/24. I tried calling them several times and all I get…read moreis a message that their mailbox is full. You cannot leave a message. I tried emailing to the email address on their website, and it is not accepting any email at all. It rejects my email requests which I sent 4 times. Since I cannot get a hold of anyone, I cannot recommend them for any services...they are the worst I have ever dealt with in over 50 years. Now I am watching my credit card to see if they are going to charge me. Then I will dispute it and stop the order. Horrible service....how do they stay in business?