Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Thanks to Thomas and Antonio. They were great and fast to resolve my issue. I am giving them five…read morestar rating. But zentro should have given them all the correct info about the issue as there were two APs but zentro only gave them one. So I have to ask zentro to schedule another appointment. Zentro took two weeks and multiple calls to sent the technicians out to replace the equipment.

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

I have been having issues with my cell phone for a few days now, while one other location turned me…read moreaway. I happen to walk in today into this Verizon location. I was quickly taken care of by employee Tyson, he quickly diagnose the problem fixed it corrected it, and I was back out the door in less than 5 minutes! Tyson was very professional, courteous, knowledgeable, and efficient. Promote this employee, give him a bonus or at least give him an employee of the month award. Yaaaay. Thanks a million Tyson!!!

Great store. Support was easy and quick. Was in and out in about 20 minutes w/ help transferring my…read moreservice.

Internet Air service which sucked, returned equipment in November 2025, throughout following month…read moreof December received emails from AT&t that I need to return the equipment or I will be charged $200.00. I call them and they confirmed they did receive the equipment and said I would not receive anymore emails about needing to return the equipment. I still was getting the same emails and called back a 2nd time in which they again confirmed they have the returned equipment and I asked that they forward this info on to whatever dept that doesn't know the equipment was retuned and was told I wasn't billed in which I replied that doesn't mean I won't be billed tomorrow. Well here it is in January and I was billed $220.00 for the equipment. I call for the 3rd time and they check to confirm they received the equipment and respond to my queries that there is nothing they can do or no other phone number/dept that I can call and that it will need to go thru two billing cycles for it to clear up. What a fing poor crap system they have and that I'm lied to the first two times I call and the third time I called was I waste of time. Pure harassment is what this is. I hope it ends. I will send them my bill for my time. Oh and did I mention that their internet Air sucks! What happened to AT&T?

Began internet service with this company and was guaranteed a set rate of $37 add on internet with…read moreautopay of bank account. When I received my first bill, I was charged almost double. I've called customer service several times, representatives have all provided different information. Endless transfers, dropped calls, poor automated system routes you to incorrect departments. Requested a supervisor, received a claim none were on duty and I would receive a callback. No calls received. This company has lost all credibility with their customers. I wish I never would have done business with AT&T. Terms of sale were misrepresented, which is a serious offense.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

We had a wonderful experience at this Verizon store and in particular with Vicky A., who assisted…read moreus with our entire transaction. We traded in our older iPhones and bought a new Apple Watch, and Vicky helped us take advantage of every discount/offer available to us and also assisted with the process of transferring our existing data to the new devices, etc. Her professionalism was exceeded only by her friendly and upbeat attitude! Highly impressed.

If only there was a 0 star option. To begin, this store isn't even a Verizon. They're a franchise…read moreand their ability to help someone is very limited. They aren't communicative whatsoever and give ranges for what your bill may be. We were signed up for a plan we didn't agree to. Had to come back three times to get on the right plan. We were told we'd receive $1,000 towards trade-ins which was untrue as well. Their staff has zero training when it comes to multi-tasking. One person might be helping you and three other people at the same time vs just giving someone their full attention. They're taking phone calls and meetings while they're supposedly helping, unprofessional to say the least. The icing on the cake was when we were cancelling our service the store manager took a picture of us on the sly to tell his associate we were cancelling. Who takes pictures of their customers. This store is the worst. Store manager I know you're going to comment and say let's talk and let's see how I can help. Just teach Jake how to tell the truth with customers. Teach Tramel to not take pictures of customers. Very unprofessional. This place sucks.

Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

Who do you use for your internet?…read more Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I