The service when we bought all of our kitchen appliances was good. YIfu was very nice but he left…read moreBest Buy in Bellevue, WA shortly after we bought the appliances with him. The installation and installers were so so. They really don't do a very good job and one installer said he was going to do some research on the range vent fan but never called us back and there was no follow through. The appointment schedulers for installation are terrible. They give timeframes of the appointments from 7am- 7pm. We seem to always get the late appointments and sometimes they come way past the time they are supposed to come. And you have to schedule each appliance installation separately. We had a frig appt one day and received a text that they would be at the house in 30th minutes. Then immediately after there was a text that says to reschedule. After waiting all day then we have to reschedule? They don't seem to care about scheduling around the customer's time. We tried to complain about the scheduling office but they said they couldn't help us or basically do anything about it. Especially after waiting on the phone for 30 mins and going from one dept and then getting transferred to another dept. I'm not sure about this whole purchase and especially very unhappy with the installation scheduling dept. Lots of improvement needs to be done with Best Buy and their third party installation and installers.

We have purchased all our appliances at Bellevue Best Buy and have been so pleased. Shout out to…read moreJalen in the appliance department who was wonderful!! We love the 18 months interest free financing! Great installation teams too!

Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.

APPLE @ BELLEVUE…read more Parking is available in any of their garages and parking structures, and it's completely free. It can get extremely busy especially on weekends. If you come on a weekday, it's not too bad and you should be able to find a spot fairly easily. On weekends, you will find parking, but it may take some time. There are multiple garages to choose from, but I'd recommend parking at either Macy's or Nordstrom for convenience. This was honestly one of the most uncoordinated Apple Store experiences I've ever had. I came in with a very old laptop that I've owned for several years and just wanted to do a simple trade-in for store credit. When I entered, a staff member with an iPad was coordinating customers and directing them to different areas. I was able to speak with him within about two minutes, there were only two people ahead of us. We were told to stand near the laptop section and that a representative would come help us shortly. We stood there for 5-10 minutes, and no one acknowledged us. No eye contact, no check-ins, nothing. It genuinely felt like no one was coming to help us at all. There were several other customers in the same situation, standing around the phone and charger areas, seemingly waiting after being directed there as well. Eventually, I flagged down a worker who told me they'd get someone to help me shortly. A manager who was helping another customer, interestingly came over to help me within a minute. The other customer he had been assisting was calling his name, and I even told him it was okay if he needed to help them first since he was assisting them. He responded by saying he was the manager and implied he could handle multiple people at once. His attitude came off a bit cocky, which was put off. At that point, I just wanted to finish the trade-in and leave. He did help me process it, and I received $165 in Apple Store credit, which was nice. Despite the credit, this was one of the most unorganized Apple Store experiences I've had. I even came on a weekday expecting it to be calmer, but it was still very packed. I'd recommend visiting a different Apple Store location if possible. If you do come here, try going on a weekday and avoid visiting during the holidays.

We usually go to Apple Stores near Los Angeles, and the experience is always smooth. This location…read morewas very different. Last week, we were told that when we brought the phone in, the repair would take about two hours. Today, we dropped it off, and it took five hours. Why? The store was almost empty. When I returned, I had already shown my ID to one employee, but another employee asked for it again. Then, while confirming my email address, I had to spell it using the standard letter examples used over the phone (for example, "M as in Mother"). Even with those examples, the employee still had difficulty understanding and entering it correctly. It turned a very simple task into a frustrating experience. Overall, the customer service felt indifferent rather than welcoming. This experience did not meet the standard I've come to expect from Apple, and I won't be returning to this location.

Great location and service. Greeted immediately, very friendly…read more Love the new location. Very clean. Very organized. I wish I had time to shop around.

I am recommending this business because I think refurbishing computers and equipment is a good…read moreidea. Also, the product I bought was reasonably priced and works fine. I wanted to get an extra wireless keyboard and mouse so I could have one at work and one at home and wouldn't have to carry them around. I asked about them in the store and was led to a plastic box that was filled with identical wireless keyboard mouse combos. I picked one out and asked where the chip was. This should have tipped off the clerk that I was not tech savvy. As I suspect many of there customers are not. She told me the toggle was under the mouse. I got the set home and did not see a toggle under the mouse (latter I found out she was saying dongle). I looked in the battery chambers of both the keyboard and mouse and did not see it. I called the them and was told to check the battery chambers of both the keyboard and mouse and once again I didn't see it. I was told that this would be a once in a lifetime that a chip was not with the keyboard. I brought the unit in and we looked in the keyboard battery area next. Then we looked we looked at the mouse and they pointed out a built in dongle compartment in the battery chamber of the mouse. I was never told there could be a built in compartment when I was in the store or later on the phone. I have since find some YouTube videos that explain where to find the dongle. This tells me I'm not that only one to have trouble finding it.

I took my Lenovo X1 Extreme Gen 3 laptop here for a warranty repair. I had a gpu/motherboard…read moreissue. They were very easy to schedule and got my laptop back to me quickly and still working like new after several months.

They fixed up my Lenovo laptop with a new solid state drive when it was having terrible trouble out…read moreof the box from Best Buy. Lenovo's customer service recommended Sound Microsystems as an authorized service center. I am happy with the troubleshooting that they did, which led to a reboot and finally a new drive. The laptop works far far better now!