Went in to ask a few questions prior to committing to getting an appointment. I was told there was no one to talk to, but if I wanted an appraisal they would be right with me. I asked if I could just ask one question prior to getting the appraisal. I was told the only way I can ask the question was to get an appraisal. Said ok and left. Apparently they have more business than they need. Oh my question: do they use factory part or aftermarket parts. But I never got to talk to anyone. read more

Got side swiped on the highway and had to get my fender fixed so went here after recommended through Geicho. From start to finish my experience at bear creek auto was A+. The Geicho rep, Marko, was outstanding and provided excellent service. Dan, the shop owner, walked me through my options for the fix and even saved me some money! His team did and excellent job with the fix and even washed and cleaned the inside of my car. I know this sounds like a daytime law firm commercial, but I swear this place was excellent. No one wants to get in an accident but if you do, head to bear creek auto. Ps: I have Geicho so obviously an uninsured or different company could have a different experience. read more

Bear Creek Auto Body - Before fix... - Auto Repair Near Me - Lakewood, Colorado

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Just wanted to thank Matt Boston for taking time to write an estimate when I dropped in on him last minute 3/23/21. Great customer service Matt. Clint read more

My husband was involved in a car accident (thankfully no injuries and he was not at fault). We are beyond satisfied and exceptionally pleased with the repairs! The Chevrolet Silverado looks like it came from the dealership, not the auto body shop! We expected repairs to be performed correctly and completed on time. They did just that...but more! They detailed the truck!! Of course, the staff are all professional too. I can't think of anything that needs improvement. Also, the detail was not a charge on the invoice! THANK YOU, BEAR CREEK AUTO BODY! read more

Sadly disappointed in the workmanship of my glass repair. The repair looks awful! It actually looks worse after repair with the blob than before with just a few webs. I have had larger cracks repaired with much more clarity and less damage and mess to my windshield. He left a ding in the glass where he placed his metal repair guider. Nope I will NOT Be Using them again for anything or recommending them! The moment the man found out I had a Groupon to use for the repair his whole attitude changed and his repair job shows it! If they do not want to honor or use their Groupons then they should not be advertising with Groupon. read more

I had my car repaired by Bear Creek Auto Body for hail damage and let me tell you, it was a horrible experience. I will never bring my car back there again nor will I refer anyone else to get any work done here. I'd take it somewhere else if you could. If I could select zero stars I would. The people that work there are rude and unprofessional. I had thought that since I was getting my car repaired for hail damage, I'd ask about getting an estimate for a scratch I had on my driver side rear panel. Joe, the estimator said I couldn't imagine it being more than a few hundred dollars, but I'll get an estimate worked up for you. I said ok, I don't mind paying maybe a couple hundred to fix the scratch. But then when he gave me an estimate for the hail damage and the scratch, I was shocked that a few hundred or couple hundred dollars could turn into something close to my deductible. I tried to call and talk to him and ask him why he said a few hundred dollars turned into something close to $400. But I could only leave a message and asked for a call back, and he never called back. So when I dropped off my car to get it fixed for hail damage, I again asked Joe about the cost to fix the scratch and see if he could discount it a little bit and he said well I've gotta pay my workers and that's what it will cost. But then he said you can probably take it to a Maaco or other some other place that might be cheaper, but that's our cost. So I said no, I'll probably look elsewhere. But then when I came inside to sign off on the work, I thought I was signing off on just only for the hail damage. I didn't know that it was going to be also for the scratch. I just signed the paperwork blindly without looking fully into details of what I was signing for, I will not do this again. Nothing was explained to me other than I'm signing to allow them to work on my car. So pretty much I got "duped" into signing off on the scratch repair. So when it came to picking up my car when it was finished, I was ready to pay my hail damage deductible of $100 and I was SHOCKED when they told me $450, because of the repair for the scratch. I tried to dispute it and got into an argument with Joe, and he said you signed off on it, and another guy there printed the paperwork that showed my signature. But doesn't it make sense that if I talked to you about the pricing of the scratch repair and I voiced my concern to call me? And you even gave me options about fixing it somewhere else, that when you saw that paperwork for the hail and scratch repair, wouldn't that put doubt in your mind, that maybe I should call him to make sure he wants this repaired. A call would have been nice asking, "Hey, I noticed that I have a signed work order for the scratch and I know we talked about it and you were concerned about the price, do you still want to get it fixed?" Instead, I was shocked by this and was shocked when I saw my signature on the paperwork because again, I thought I was only signing off on the hail repair. Then Yasmine, or Jasmine, whoever the receptionist was, she was very rude and talking down on me saying, I explained all of this to you, no she didn't. She just basically said you're signing this to allow us to do the work on the car. She just piled it all together, not separately that this is for the hail damage and this is for the scratch. And for this hail damage it's going to be a deductible of $100 and for the scratch it will be self pay. If she would have did that, I think I would have caught it and not sign blindly. Normally, if you are signing separate documents, separate work orders, it's usually explained to you, that you are signing for hail damage, and this one is signing for the scratch repair. Got none of that. But that day when I picked up the car, it was, "I explained it to you." A bunch of crooks. Lastly, Victor calls me and he's the manager and the quality assurance guy. So he called me and left me a message stating that he forgot to have my two rear panel windows tinted. But if you're the quality check person, shouldn't you check this before releasing the car? How do you let this slip past you? It's YOUR JOB to quality check the work. Make sure everything is working properly, everything that came with the car is what the customer will get back, not two tintless windows. And on top of that, there is a loose screw rolling around in my rearview mirror or ceiling. Now I've gotta waste my time going back there for them to either get it tinted or give me the cost back for the windows. Lastly, here's the kicker. For the last week, I've been driving around clueless about my rear tail lights in mixed order. When unlocking my car my lights are suppose to flash red or orange. But one side flashes orange, while the other side flashes red. When I brake, same thing, the lights are orange and red, but not in sync like they're suppose to. You'll see a picture if I can post it. read more

Bear Creek Auto Body - Quality work. Quality check? Yeah, they let this one slip by. - Auto Repair Near Me - Lakewood, Colorado

All I have to say about this place is: Customer Service. That's all I really ask for. So, I crashed my car, needed it fixed. Hence, auto body shop. State Farm was inundated by claims due to the flooding up north, and my car wound up being in the shop for a few weeks. 95% of the reason was State Farm, so I don't blame Bear Creek. They were at the mercy of the guy from State Farm getting out there to take or accept an estimate. I went to pick up my car last night, and there was still damage to my back right tire. Like, major damage. Human error, of course, as it should have been taken care of. I wasn't mad - I don't like confrontation, but the manager (and, oh how I wish I remembered his name - I want to say Tyler?) was angry for me. He immediately went and spoke with, I'm guessing, the guy who made the mistake, and then came back, his first words, "Do you want a rental car?" Well, of course I did. I had gone so long without a car at this point - no fault of theirs - and, to be honest, I was shocked it was being offered so readily. Folks, it's one thing to make a mistake. But, most businesses will pass the buck, somehow, or shrug it off like it's no big deal, a mere apology offered. This company has customer service that is free of the facade of customer service. Meaning, this guy cared that this thing happened, and he made it right. I picked up my car today, and it looks great. They actually cleaned the inside of my car as a bonus. As a second bonus, there's something in my trunk that looks like a quick fix for a flat - canister of air and a means to getting it into a flat tire. Was pretty nice of them to throw that in. One tiny mistake, and it was cleared up by the next afternoon, and honestly - I'd take my car here in a heartbeat. If you're someone like me, maybe new to the area, maybe just never had a problem or an accident...trust these people. You won't feel like just another customer or number, and you'll be treated right. read more

HORRIBLE. BEWARE! I took my car to this auto body shop to fix a rear bumper scratch. It cost me $790 to get it repaired. In the process of this repair they failed to put the rear taillight water sealing washers back on the vehicle. As a result they washed the car before returning it and shorted out both the rear taillight and an electronic board under the taillight where the water drained into. SCHOMP BMW video taped the issue and repaired it for $1023. Bear Creek Auto body claims it is not their fault after admitting they did remove the rear taillights and claim all washers were replaced. BMW dealership has video showing it missing. Bear Creek Auto body refuses to stand by their warranty and claims it isn't their fault. read more

DO NOT GO TO THIS PLACE!!!! They are not honest people and they do not know how to work with Auto Ins Companies. Brought me car here for rear bumper and rear quarter panel a few weeks ago. The Ins Co added replacing the muffler on the estimate for liability purposes. Bear Creek never replaced the muffler but kept the ins money for the muffler replacement When we questioned them all they did was argue that it was their money to keep. They were not accommodating at all. And the person they have estimating damage costs does not know what she is doing. We received an estimate, then once our car was already in for repair we received a call from them that they needed to charge us an extra $300 for labor because she did not estimate the labor hours correctly. Will never go back to this place again!!!!!! read more

We wish we would have read other's reviews prior to having Bear Creek Auto Body work on our car. We would NOT recommend. The ENTIRE experience was a mess and unsettling. Very DISAPPOINTING! read more

I was told I was going to get my car back December 18, 2018 and then December 28th, but I didn't get it back until December 31,2018. More specifically, I was told on three separate occasions and my insurance claims representative was told on two separate occasions I was to get my car back on the 18th. What made things more frustrating was I was even told on the night of the 17th I was supposed to get my car back on the 18th. I found out at 4pm on the 18th, that I was over a week away from my car being complete. I was livid because I was supposed drive halfway across the country on the 20th for the holidays and because of the misinformation I was given, I was given no time to plan to borrow a car, nor financially prepare to rent a car. I got back from my holiday 10 days after the original completion date. I called that morning to check in and they said my car should be through detailing by the end of the day. I called at 3pm when I arrived into town only to find out they ordered the wrong part and it wouldn't be done until Monday. So, six different times they misinformed or my insurance claim rep of when I was going to receive my car. After all of this the day I did receive it, it snowed hard for the first time all winter. So I didn't even get to enjoy the detailing of my car. I would not recommend their services, and quite frankly, I will never return for their services. Zero stars. read more

Can't say enough about the owner Cheryl Rogers and her team. We had a tiny scratch on a car that had about $10,000 worth of work. I brought it in for the tiny scratch. Cheryl looked at it and saw other things she was not happy with and asked me to leave it. Things I didn't see. I thought the car looked great. So she had some work redone. We had another car done and she saved us a bunch of money. Both cars were done ahead of schedule. Hopefully we don't have another hail storm but if we do I know who I will be going to! read more

I would not recommend This place. My car was not fully repaired but I was given $100 check to compensate for an unfinished job. There was more damage done to the car when I picked it up then when I dropped it off. Seriously, they lied and said they had proof it was there but would not show me the pictures! Avoid this place at all cost! read more

The left hand does not know what the right hand is doing. The office (a separate building than the shop) has no idea what is going on and in order to get any answers-just ask for someone from the shop. I used Bear Creek Auto Body because it was recommended through my insurance... I set the appointment (they didn't have any appointments until over a month from my accident. So I went there at the end of July and they could not find my appointment or my paperwork. A half hour later they find my paperwork and took my keys. I felt very awkward leaving, having only filled out one or two pieces of paper. They told me it would be nine days and they would call me... They said that they had ordered (and received) all of the parts that they needed. Ten days go by and I decide to call. They said "oh it will be a few more days, they ordered the wrong parts...." No big deal... Three days go by and I call. This time they say two or three more days. I finally ask to speak to someone in the shop. Dale or Dave, he was very clear and very reasonable. He told me exactly what needs to be fixed and that he could have it done the next day by four pm. I call ahead and am told to come in. The receptionist said I still needed to pay $1000+ dollars. I told her that was impossible because my insurance covered everything except the deductible. Panic ensued as she looked all over the office for a check... Fifteen minutes or so go by and then she finds it. I am concerned at this point... Very concerned and ask for copies of all of the insurance checks. She acts annoyed that I wanted this but given the circumstances I felt it would be the smartest option. The work was good and I am driving my car when I get a call one week later... They have another piece for my car... Apparently there was a missing piece they did not have and they needed to put on. I had no idea my car was missing a piece. They installed it (after being unable to locate the piece) and asking another person (from the front) to look for the piece. This has been a frustrating process and I am thankful I am done. read more

Wonderful service!!!!! Down to the lady who did my paperwork at the front desk, to the person who called me to tell me my car was ready, to the man who showed me the finished product, very personable company. No runaround and my car was clean and fixed when I got it back. Highly recommend. read more

I had a great experience with Bear Creek Auto Body. I went there after a collision because they are a preferred shop with Geico. The experience with Geico and Bear Creek Auto Body was seamless. Bear Creek Auto Body did excellent work, returning my car better than it was before the collision. The staff was great to work with and very friendly. I'll bring by business back there and recommend them to you. read more

Everyone is nice, they stick to their timelines, and office is organized. My issue is the quality control/workmanship. They broke the track to our van door, the trim on the door they replaced and painted was coming unglued, and they got glue on the inside front passenger window. We are now sitting outside the office - we left the van for an additional day so they could fix the issues and when we came to pick it up today they didn't fix the trim. Needless to say I am frustrated!! read more

Had major damage from the May 2017 hail storm. The staff at Bear Creek Auto Body are top notch. They far exceeded my expectations and the service is phenomenal. I highly recommend them for your Auto Body needs. Cheryl and her staff take customer service to another level. I can't say enough great things about this business. Thank you for your great business practices. read more

I used Bear creek Auto Body because Geico has their fast service claim set up there. Got my car back from within 24 with bumper and taillight repairs. Repairs were great, service was great, fast, and easy. Were honest and will definitely use them again. read more

First of all the work was beautiful. But my estimate was $440, and they ended up charging me $1000 with no phone call and no authorization. They said they had to do "more" work than I believe was warranted. Not covered by insurance and for a senior citizen on a fixed income this is not an insignificant amount of money. Don't think I will use them again. read more

We live in a "wind tunnel" near Bear Creek Lake Park. A wind storm blew a piece of metal flashing from the edge of our roof which flew to the ground over the hood of our brand new black Cadillac XTS parked in the driveway, leaving several very visible scratches in the hood and left front. Made an appointment with Bear Creek Auto Body and took the car in for an estimate. A very nice young lady at the office looked at the car and asked if it would be OK for her to take it to the body shop and have them check it out. She returned with my keys in about 15 minutes and asked me to take a look at the car. She told me that the body shop buffed out the scratches, leaving just a very tiny pit in the paint on the hood. She advised that I could either accept it as it was repaired by the buffing that was done, or leave it for further work to make the repair. I looked VERY closely at the buffed out areas and couldn't see a trace of any scratches - it looked just like new! I told her that their buffing repair looked great and asked her how much I owed them. (AND HERE'S THE SHOCKER!!) She answered, "Nothing - No Charge". In all of my years with ownership of many vehicles, drivers and collectibles, I've NEVER had a body shop fix or repair anything for "Nothing - No Charge". Bear Creek Auto Body goes to the top of my list for customer service and accommodation. read more

Unprofessional and don't communicate with their customers. A 4 day job turned into 4 weeks and I heard from them once. I will never go back and never recommend. read more

Have had a terrible experience having my car fixed. Between the timing and the quality of the workmanship I can see we will be working things out for a while. They seem to be thinking I am a dumb woman but this is not so and I guess they will just have to think different. My car sounds like a jalopy not a Lexus. Sorry, but this is unacceptable! read more

Bear Creek Auto Body was nothing but accommodating for me. From providing any and all information I needed to helping me take off the wiper blades on my poor car that was totaled. Hopefully I'm never involved in an accident again. But if any of my friends (or enemy for that matter) ever need body repair I will recommend Bear Creek every time! read more

My family has brought many of our cars to Bear Creek Auto Body over the years. They are very good at what they do and really care about me as a customer. read more

I took my 2017 silverado 2500 for light repair, it was sideswiped. It took 6 weeks for an appointment. I took it in and was quoted 9 days to repair. After a few days I received a call from Matt. He stated they needed the wheel lock key to remove the wheels to do an alignment. I told him it was in the center counsel. He called back and said he could not find it. He then quoted me a price of $140 to remove them and $19.99 for new locks. I asked to restate why the wheels needed to come off. He said to align it. I told him that they did not need to come off to align it. I said I would come down to the shop. I received another call from Matt stating the tech already removed the locks and he would try to get the insurance to pay for it or they would have to absorb the cost. On the day i expected to pick up the truck I received a call that the mirror they ordered was incorrect and it would be 3 days more before I could pick it up. So I did. I drove the truck briefly over the next month. I noticed it pulling right so I called back and spoke with Matt. He passed me off to someone else and I had to start the conversation over. The girl informed me they had a printout and "you may have hit a curb". I took it elsewhere to get aligned correctly $89.95 cost to me. During the tire rotation I find out there are no locks on my truck. The ones the dealer installed $39.95 cost to me are no longer there. By the way, the wheel lock key was indeed in the center counsel. read more

We took our Jeep in on a Geico claim & dealt with Marco. They all did such a good job in communicating with us, fixing our vehicle quickly & just plain doing a good job with the whole experience! We wanted to Thank them & let everyone know how pleased we were with the way they run their business! A+++ rating! read more

My car was "sandwiched" on C470 in a freak snowstorm in February. I have an almost new Rav4 and the damage was extensive. Had the car towed to Bear Creek and several adjustors looked at it both from insurance company and Bear Creek. The front office was very professional and also made sure I got all the information about repairs. Timing as always was important with rental car limitations and the date of completion but Bear Creek got it done. They helped me return my rental and get the Rav4 when promised. Clean car that looks brand new--very pleased with their work, their customer service and the extra help given to get through a bad accident. read more

I arrived around 11am on a Friday to drop off my car and had a great initial experience. Everyone was very nice and I was in and out very quickly. Left expecting to get my car back early the following week. Went about my day in my rental and come 5:45pm the same day, surprise, surprise the car is done! (yes, about 6 hours later) Awesome! Or so I thought. Picked up my car around 6pm as they were closing (the quickest I could get there since they called at 5:45) and was given some paperwork to sign, got my keys and was sent on my way. No one ever came out with me too review the repairs like I am normally used to. Now I know why. The "repairs" are absolutely terrible and I am now having to go through the whole process again at another body shop to fix what was supposed to be fixed. The new bumper bear creek auto body attached was hung incorrectly and was already bent towards the top, so when I close my tailgate it actually scrapes a little on the bumper, scratching it. The paint on the new bumper is a different color than the rest of the car and the edges are absolutely horrid, smudged everywhere. The body shop closed at 6pm and I tried calling to see what the deal was and no one answered. So I kept it over the weekend. Thankfully Geico honors their guarantee and the geico xpress team I was working with has offered for me to choose my own shop (because obviously I am not trusting bear creek auto again) and will be paying for the repairs a second time. Definitely won't be returning to this shop ever again, insurance related or not. Getting things done early is great but doing them half-assed so that you can finish early is not. read more

This auto body shop was ridiculous. My son was rear ended and we went to 3 different auto body repair shops for an estimate. Bear creek had the lowest price of all 3 by $400. We scheduled our appointment to have the work done. The wait list was 2 1/2 months out. When we returned on our scheduled date, we received a call and were told that the work would be 3 times as much as the estimate. The owner explained that the estimator that did our estimate was let go. She was very rude and wouldn't give us a discount of any kind. I felt she should have given some since this was her estimator. We waited for months to have the repairs to be told it was much more than the other shops. With an estimate, I can see the repairs being a few hundred more but 3X is unbelievable. My husband has also had a horribly rude conversation with the owner in another situation. i would not recommend this shop EVER! read more