Terrible service. The owner is inept and completely unprofessional and unable to operate a business as it should be. I purchased something at their store, and 20 MINUTES after I got home and opened it, I immediately noticed a foul, strong body odor coming from the item. I simply wanted an exchange, but after calling, I quickly realized there was no phone number to the store. Now that is super SHADY! WHO RUNS A BRICK AND MORTAR STORE AND DOESN'T HAVE A DIRECT PHONE NUMBER TO IT??? Immediate red flag. I don't know about you, but this is EXTREMELY bizarre and suggests right off that after a supposed 5 years in business they're STILL not a full functioning retail store with no idea how to service customers. I finally got ahold of someone at their other location and was told to go back to the original store and that the person their would be able to help me regardless of no direct store number. Help, he did NOT. If you consider someone telling you that after working there for nearly 5 years that they had ZERO authority to do a simple exchange, help, then you need to go back to business school and learn how to hire and delegate authority. How do you work there for 5 years and not have any authority to do a simple exchange on a 20.00 item???? I mean, it's LAUGHABLE, right??? He was in his 60s and had worked there for nearly 5 years!! He wasn't 19 and a fresh hire. So, you open a store, and the only way to exchange something is to contact the owner? Now THAT is red flag number 2. So, the guy hands me a piece of paper with a guys name on it and tells me I need to contact him but wait... it gets better... the guy gives me a name, but NO PHONE NUMBER TO HIM EITHER! Red flag #3. He also tells me that he's conveniently OUT OF THE COUNTRY AND HAS NO IDEA WHEN HE WILL RETURN! So, now we're at red flag #4! No direct phone number to the store, no one on site EVER to do an exchange, No one to contact with a phone number, No idea when they will return. No customer service. Just the run around and attitude. I'll tell you... if Mr. Macy ran his business like this there would not be a Macy's to this day! This company is doomed to fail. To top it all off, the owner attacks me online without taking any responsibility for any of this on his other Yelp listing accusing me of being rude and telling me to shop elsewhere and then blocks all future reviews from that listing so no one else can write a review or for me to respond. So many red flags. Here's a bit of advice sir... if you want to continue to be in business, you should learn to treat every single person who walks into your store with respect. You should learn about customer service and educate your employees on the how to's and all protocol regarding good customer service. You should always have someone trained on staff at any given moment who can handle a simple exchange. No harm no foul, right??? But Noooooo. This guy wants to turn the table on me and accuse the customer of being rude. It's a 20.00 dollar item sir! If you have a serious problem with training someone to do a simple exchange or refunding an item for 20.00 due to the foul smelling circumstances, then you must REALLY need the 20.00. We should start a Go Fund me page for you. So, that way a 20.00 item today can result in a 200.00 purchase for you tomorrow. Anyone who is seriously successful in business can tell you that. My God, the stupidity here is ASTOUNDING! So, yes, I will take my business elsewhere, where it is appreciated. You are going to go under anyway. Bad customer service alone will do it not to mention how you will survive with online mega retailers like Amazon and others putting you out of business every day, for good, which is for the best since you do NOT know how to treat a customer or run a business. Thanks for your attack on my character having never met me over a 20.00 item when all you had to do was get a direct phone line to your store, have someone on site do a simple exchange, give someone your cell phone number to work the issues out, or better yet... provide even decent customer service, but you don't seem to be able to do any of those simple, basic, every day tasks associated with running a business, period. Good luck with that! read more