DON'T BUY, UNTIL YOU GIVE BEAU A TRY!…read more You Just, Won't Find Better Or More Thoughtful Folk's, Than The Sales & Finance Team At Beau Townsend Ford Located in The Beautiful and Convenient Drive From Everywhere in Vandalia, Ohio! Our Salesman, Shaun Frost Gave Us TOP DOLLAR For Our Trade in. We Were Very Pleasantly Surprised By it! Shaun Put Us In A BRANDNEW 2026SUPER DUTY FORD Our Salesman, Shaun Frost Paid Attention, To Every Last Detail. Making Sure He Got Us The Best 2026 F-250 On the Market. Let Me, Tell You What This Truck Is Not Only A Head- Turner, in The Most Amazing Blue I've Ever Seen, It Has All The Bells & Whistles Too! Some Of The Options, Are So Advanced, I Already Know my, Boyfriend And Me Will Be Asking Each Other, 6 months Down The Road, "Did You, Know The Truck Has This Or Does This & That? It is So Much Fun Discovering, All The Totally Neat Advanced New Options On The Truck Together. The Truck, Has Helped Us Bond The Past Few Days, Where, We Were Running Out Of Things To Talk About. Now We, Talk About Future Plans, With Our 'BIG BEAUTIFUL NEW BLUE TRUCK.' Plans For A Boat and Trailer. Possibly A Houseboat. Climbing The Mountains in The Smoky Mountains National Park in Tennessee and A Possible Mountain Vacation Out West to The Rockies. Which We Would Have Never Considered Before Buying Our New Reliable New Ford F 250 Super Duty Truck! I Misplaced, My Little Ladies Wallet, in Which I Carry My Credit Cards, And Other Very Valuable Items at The Dealership! I Simply, Mentioned It To The Sales Team, And They, Literally Spent Hours, Out in The Hot Sweltering Sun, Digging Under The Seats Of Our Trade-in! My Boyfriend Found The Wallet, And All Ended Well! But Most Places Of Business, Would Not Lift A Finger To Look Out For A Customer The Way Beau Townsend Did For Us. We Honestly,, Consider Them More Like Family, Than A Place We Purchased A Vehicle From. DO YOURSELF A FAVOR & GET INTO BEAU TOWNSEND FORD IN VANDALIA!

1 out of 5 Stars - Avoid Beau Townsend Ford at All CostsDo not buy or service a vehicle here. Ford…read moreCorporate just bought back my 2025 F-150 under the Lemon Law, and during that process, I discovered this dealership illegally sold me the truck with an active safety stop-sale recall.My experience with their service department was a complete nightmare:Incompetence: At 2,000 miles, the engine started knocking. A tech told me the engine blew up, but the service manager kept it for days, blamed an "inexperienced" mechanic, and gave me back a broken truck.Dishonesty: They kept my truck for a week for a rear-end recall, claiming they had the parts. They did no work, lied about fixing it, and gave it back unrepaired.Property Damage: They dented my rear quarter panel while it was in their shop. It took three days to fix, and they returned my truck with the entire interior covered in bondo dust.Horrible Service: The staff and management were dismissive, disrespectful, and completely unprofessional from start to finish.They sell unsafe vehicles, lie about safety repairs, damage your property, and treat you terribly. Take your business elsewhere.

Took my Camry here last min appt with a whole bunch of lights that came on my dash after a friend…read moreborrowed my car. They got to the problem faster then I thought and repair was one day THANK GOD. $800 later after wrong gas was out in was a bit pricey but appreciate the timely manor getting my car back to me!

Everyone was very nice! From the people servicing your vehicle to the people receiving you at the…read morefront desk, everyone was pleasant. Tom Thacker went above and beyond and reassured me my car was good. Rental was seamless, I got a brand new 2025 RAV4. Superb service.

I purchased my car here August 2014 from Brian, and ever since then I've had great customer service…read morefrom this dealership. There was no pressure to buy at any point during me reviewing different cars and I was able to take one overnight to get a better feel for it. I ended up with a 2014 Hyundai Elantra for a great price. I signed my papers with confidence knowing that I made a great decision on the car and was in the company of a knowledgable salesman. I've since then had a sunroof installed and my oil changed. If there is ever any question about my car or services needed, I am glad to know that the employees at Joseph Airport Hyundai are here to genuinely help. I am however taking off a star for their website. A) The "chat" popping up is very annoying after you "X" out of it the first time. B) Scheduling/Rescheduling an appointment is not as smooth as I would expect it to be. I needed to reschedule my appointment and it would not accept the confirmation number from my email nor my email address. I ended up having to call to get a reschedule. Other than the last piece, keep up the good/honest work!

I came into this dealership today genuinely trying to find a solution to my current vehicle…read moresituation, and the experience was extremely disappointing. The sales agent I dealt with was CK. First, let me make something clear: my credit was not the problem. I have good credit, and I had already been pre-approved. The issue was the trade-in and the condition/history of the vehicle I currently have. I understand that a vehicle with certain issues can make a deal more difficult. What I don't appreciate is advertising one thing to get customers through the door and then presenting them with something completely different once they arrive. The dealership was advertising an "Upside Down & Payoff Sales Event" and specifically stated things along the lines of "We need your trade-in," "we'll do whatever it takes to get it," and that if a trade deal was made, they would terminate your existing loan. Based on that advertising, I went there expecting them to at least evaluate my vehicle and see what they could do. Instead, after I got there, I was essentially told, "We're not taking this trade. Give it back to the bank and let them sell it at auction." CK then suggested financing me into another vehicle while my existing loan was not being paid off. That would potentially leave me dealing with the consequences of surrendering/repossessing my current vehicle while taking on another car loan. That is NOT what I understood the advertised "payoff" event to mean. What made the conversation even more concerning was CK telling me that he does this "all the time with people" and that people "usually get it removed from their credit" after doing this. I was not comfortable taking that kind of advice when the consequences of surrendering a vehicle and leaving an existing loan unpaid can be significant. I had to step back and start questioning everything because the proposed "solution" didn't make sense for me financially. I even called my brother and spoke with other salespeople afterward because I wanted to make sure I wasn't misunderstanding what I was being told. And I want to say this plainly: I am a Black woman, I was there by myself with my child, but that does not mean I am uninformed or desperate enough to accept a bad deal. I know how to ask questions. I know when something doesn't add up. Being frustrated with my current vehicle does not mean I'm going to let someone pressure me into making a decision that could potentially put me in an even worse financial position. If the dealership doesn't want to take a particular trade because of its condition or history, that's their decision. Just be upfront about that. Don't advertise that you "need trades," promise to "do whatever it takes," and promote a payoff event, only to tell customers after they arrive that their trade isn't being accepted and their best option is to give the vehicle back to the bank. I came in expecting transparency and an actual attempt to work with me. Instead, I left feeling like the priority was getting me into another sale rather than finding a legitimate solution to my situation. If you're considering doing business here, read every document, get everything in writing, ask exactly what happens to your existing loan, and don't let anyone pressure you into surrendering a vehicle just to get another deal done. I walked in looking for help. I walked out realizing I needed to protect myself. Never again.

In 2022, I chose Smedley's--a dealership my family has trusted for over 40 years--to trade in my…read more2016 F-150 and 2015 Challenger for a brand-new 2022 Silverado RST with the 6.2L engine. It was my favorite car I've owned. I truly believed I was investing in a strong, reliable powertrain backed by a dealership that stood by its customers. Unfortunately, I couldn't have been more wrong. Just 2,000 miles after the warranty expired, the engine developed a loud knocking noise. Smedley's diagnosed it as a catastrophic engine failure but said I'd need to pay $2,000 for a teardown to confirm if it could be rebuilt for around $6,000 or if the engine needed replacement for $12,000. Faced with that situation--$2,000 just to find out I might owe $12,000 more--I had no real choice. I was under stress and financial pressure, so I traded it under duress and took a major loss, leaving me upside down on the next vehicle. Even after that, I tried multiple times over the next couple of years to work with Smedley's and Chevrolet to see if there was any help or goodwill assistance available. I was told the "next owner" would have to get it diagnosed, even though Smedley's had already done that. That made absolutely no sense. When I finally checked the Carfax report, I was shocked to find they had simply done a "tune-up" on the truck and put it right back up for sale. To add insult to injury, I later got a text from one of their salespeople offering me a "manufacturer discount" on an electric vehicle. I've never felt so cheated by a dealership in my life. My entire family (extended w/GM Family Discount)--who have bought from Smedley's for decades--no longer trust them and now take their business elsewhere. It's sad to see how far they've fallen from the honest reputation they once had.

This dealership is unethical and dishonest. My 95 year old father who suffers from dementia lives…read morewith us. We keep an eye on him best we can and he now has agreed to give up driving as he get lost and cannot find his way home. He stopped (by himself)in at this dealership when we were unaware and the salesperson convinced him to buy an $80,000 Tahoe. Now I get it, there job is to sell cars. Problem is it was very clear Dad was not of his right mind. When they went out for a test drive, the salesperson took him to a bar for drinks!! They got him to sign the paperwork which my dad didn't even know his own address, phone number or any of the critical loan information. Most of it was incorrect. They had to notice he couldn't find his way back to the dealership on the test drive. Once I found out, I contacted the dealership and they were very uncooperative and unwilling to fix the mistake. I even offered to take a loss just to get dad out of this new car payment of $1200/month as his SSA is only &1580/month... I ended us calling the bank and they requested the medical evidence of his dementia so I sent the Cleveland Clinic diagnosis from 2019. The bank contacted the dealership and the dealership was still very unwilling to work with me. Even the owner -Joey Smedley was nothing but a swindler. They basically took Dads 2018 Silverado as trade in and gave him pennies for it. They took the Tahoe back but we lost over $6000 PLUS they kept his Silverado and would not return it. We ended up losing a ton of $$. Some of this is just due to Dads illness and I can understand we had to take a loss. But they took advantage of an elderly old man and I would never go to this dealership because of this. Shame on you Smedley!

I just purchased a 1-year-old car (~5,000 miles) from Jeff Schmitt GMC…read more A short time after making the purchase I realized a major problem with the vehicle. The vehicle had a cut driver's side seat belt. This a major safety concern. This could result in a serious injury or human death. I do not recommend purchasing a vehicle from Jeff Schmitt GMC unless you are guaranteed in writing that it is safe to drive. The vehicle I purchased is absolutely NOT safe to drive. The dealership wants me to pay another dealership to fix the one-year-old seatbelt, which was damaged upon its sale. Ashley Ford, Executive Assistant at Consumer Complaint Portal, Ohio Attorney General's Office;

This was the best experience in any car dealership I have ever had. Val" The GMC Gal" was standing…read moreon the curb in the rain watching us as we drove around and looked at all the cars. I did not know that she was a super saleswoman at that time. Once we pulled up to the building and parked she acknowledged us and just simply asked how we were doing. We proceeded inside to talk with her more in detail and talk about professional, no pressure, no running off to talk to a manager, or other nonsense a person usually goes through to look at cars- she was outstanding all the way through the process- The reason she has a Mark of Excellence Award. She went over and beyond, stayed with us long after her work day was to end, made sure we were all good, and sent us home in our new car!!! Would definitely recommend this business, very professionally run and maintained, and employees are outstanding. Thank you for the great experience. Did I mention we were there 7 1/2 hours?? Wonderful experience.

Service department is great and fast. Definitely recommend! Brought my car in for an oil change and…read morethey had it done in 20 minutes!

If there were negative stars that's what I would leave. This dealership doesn't really deserve one…read morestar. I stopped looking for a new van one day and had to practically beg someone to help me out. The guy was not very informative or helpful and more worried about telling me his life story. I left that day with very little information. I then decided to email because they had what i was looking for and give them another chance. I was dealing with a guy named Jim Rothwell. We emailed back and forth for a couple days and came up with a deal on a certain vehicle. My husband and I headed there on a Saturday. Didn't tell the guy we were coming till we got about halfway there but he was able to set an appt time for us at 1:00. When we arrived he was with another customer which was fine. We were checking out the van we had been dealing on all week and he finally made it over to us. He proceeded to tell me that it wasnt the exact van we had talked about but that one was at another local dealer and he could get it for us. If we wanted to test drive that one while we waited that would be fine. It was pretty much the same van but just a couple more options and more expensive of course. We took it for a test drive and gone for about 20 mins. When we arrived back we didn't see the other van. We went inside at waited for about 45 mins. In the meantime he was selling another vehicle. He either needed to let someone else help us or something. That should have been our first red flag. After waiting that whole time he walked us over to his desk and told us that the van we originally wanted had sold. But this was available for more money. How convenient. He shot us a price that was more than we agreed on and I told him that wasn't acceptable. He started talking about a different trim that we talked about which wasn't true and making stuff up. They had checked out our old van for a trade in so I told him he was done wasting our time And give me my keys back. He went to get keys and of course talk to his manager. At this point I'm furious and just want to leave. He comes back out with another offer and all he did was finagle numbers to make it look good. we got our keys and left. Figuring out the numbers he was charging us $3000 more than what we agreed on. The experience was terrible but it gets better when a couple days later he text me to say the offer was still available. I responded with our terrible experience I wouldn't buy from them if they dropped the price $5000. He came back with GOOD LUCK. I responded with I didn't feel like anything about your offer was legit. His reply was we are begging you and take your entitlement elsewhere best of luck. I replied with wow that's great customer service and he replied with YOUR NOT A CUSTOMER. I can't believe that a salesman talks to people like that And by the way his name was Jim Rothwell I would not recommend this place to anyone

Made an appointment for mine and my wife's car to take care of recalls and service. Something came…read moreup and we needed to reschedule. I called back and got voice mail. No response. Called again and the lady said she would relay the message to the service dept. No response. Called again and left another voice mail. No response. Tried the online chat and was told they would get back to me. No response. Called again and cancelled the appointment and told them I would find another dealer. I don't think I should have to work that hard to get to give Voss business.

Had the parts I needed and were nice and friendly. It's crazy to go into a dealership and see no…read morecars on the show room floor, thanks Covid.

I was invited to the Dayton Auto Auction and decided to go. Unless your a car dealer your not…read moreallowed to bid and that's fine. However, they have a small cafe in the back that serves burgers, hot dogs and fries and this review is on that part of it only. I tried their Auction Burger and I asked for the works. To the left side is the condiment table and I added mustard to this already good sandwich. How was it? Surprisingly delish! The bun was a plain burger bun and it was cooked well done but that's the only negative I can say about it. Seasoned just right, veggies were fresh, cheese was nice. Even the plain bun was fresh. I enjoyed it!

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

They do a good job working on the car. Are very informative. The service advisor keeps you updated…read moreand the service technician sends you pictures of your vehicle.

My wife had a blowout on her BMW late Friday. I called Evans early Saturday morning. Louanne, the…read morereceptionist, routed me to parts(Patrick) to see if he had the tire in stock, smart! Patrick had the tire and personally spoke with Jeff(service writer). They got the car in right away and mounted the new tire. Out before noon. Excellent service at all levels. Thank you so much...and my wife is happy too, bonus! John B