Took my Camry here last min appt with a whole bunch of lights that came on my dash after a friend…read moreborrowed my car. They got to the problem faster then I thought and repair was one day THANK GOD. $800 later after wrong gas was out in was a bit pricey but appreciate the timely manor getting my car back to me!

Everyone was very nice! From the people servicing your vehicle to the people receiving you at the…read morefront desk, everyone was pleasant. Tom Thacker went above and beyond and reassured me my car was good. Rental was seamless, I got a brand new 2025 RAV4. Superb service.

Paid cash for a new 2024 Santa Cruz, under 14,000 miles and the transmission went out. Because I'm…read morehandicap I need a higher sitting vehicle for a loner. They gave me a a tiny car which is useless for me Because it sits too low and I'm unable to get in and out without having pain. They cannot even give me a time limit when my vehicle will be fixed! Never again!

Buyer beware. I bought a certified palisade calligraphy in November of 2024... it is now May of…read more2026 so 1.5 years. I purchased From Joseph airport Hyundai. The car had a smoke smell that was promised to be taken care of and with 3 treatments is still not taken care of. That's not the worst part. I just unfortunately recieved a car that was not certifiable. The check engine lights have been on. The transmission replaced twice. Leaking engine oil. Tires had to be replaced, within 5 months brakes and rotors both replaced because it was squealing so bad. The wildest part I was notified there is a junk yard piece on the right passenger side wheel. When asked how they determined that they said junk yard pieces are spray painted yellow and that "must have been missed before". Current check engine light is on. So I have politely asked the general sales manager to please work with me and buy this vehicle back and I would be happy to buy another vehicle off the lot. He was willing to give me a portion back but nothing spectacular considering I will be like $14,000 in the hole for what I stupidly assumed was a good purchase from a well known and reputable dealership. Please do not waste your money on certified vehicles they will not honor what they certified at this huge corporate dealership.

In 2022, I chose Smedley's--a dealership my family has trusted for over 40 years--to trade in my…read more2016 F-150 and 2015 Challenger for a brand-new 2022 Silverado RST with the 6.2L engine. It was my favorite car I've owned. I truly believed I was investing in a strong, reliable powertrain backed by a dealership that stood by its customers. Unfortunately, I couldn't have been more wrong. Just 2,000 miles after the warranty expired, the engine developed a loud knocking noise. Smedley's diagnosed it as a catastrophic engine failure but said I'd need to pay $2,000 for a teardown to confirm if it could be rebuilt for around $6,000 or if the engine needed replacement for $12,000. Faced with that situation--$2,000 just to find out I might owe $12,000 more--I had no real choice. I was under stress and financial pressure, so I traded it under duress and took a major loss, leaving me upside down on the next vehicle. Even after that, I tried multiple times over the next couple of years to work with Smedley's and Chevrolet to see if there was any help or goodwill assistance available. I was told the "next owner" would have to get it diagnosed, even though Smedley's had already done that. That made absolutely no sense. When I finally checked the Carfax report, I was shocked to find they had simply done a "tune-up" on the truck and put it right back up for sale. To add insult to injury, I later got a text from one of their salespeople offering me a "manufacturer discount" on an electric vehicle. I've never felt so cheated by a dealership in my life. My entire family (extended w/GM Family Discount)--who have bought from Smedley's for decades--no longer trust them and now take their business elsewhere. It's sad to see how far they've fallen from the honest reputation they once had.

This dealership is unethical and dishonest. My 95 year old father who suffers from dementia lives…read morewith us. We keep an eye on him best we can and he now has agreed to give up driving as he get lost and cannot find his way home. He stopped (by himself)in at this dealership when we were unaware and the salesperson convinced him to buy an $80,000 Tahoe. Now I get it, there job is to sell cars. Problem is it was very clear Dad was not of his right mind. When they went out for a test drive, the salesperson took him to a bar for drinks!! They got him to sign the paperwork which my dad didn't even know his own address, phone number or any of the critical loan information. Most of it was incorrect. They had to notice he couldn't find his way back to the dealership on the test drive. Once I found out, I contacted the dealership and they were very uncooperative and unwilling to fix the mistake. I even offered to take a loss just to get dad out of this new car payment of $1200/month as his SSA is only &1580/month... I ended us calling the bank and they requested the medical evidence of his dementia so I sent the Cleveland Clinic diagnosis from 2019. The bank contacted the dealership and the dealership was still very unwilling to work with me. Even the owner -Joey Smedley was nothing but a swindler. They basically took Dads 2018 Silverado as trade in and gave him pennies for it. They took the Tahoe back but we lost over $6000 PLUS they kept his Silverado and would not return it. We ended up losing a ton of $$. Some of this is just due to Dads illness and I can understand we had to take a loss. But they took advantage of an elderly old man and I would never go to this dealership because of this. Shame on you Smedley!

This was the best experience in any car dealership I have ever had. Val" The GMC Gal" was standing…read moreon the curb in the rain watching us as we drove around and looked at all the cars. I did not know that she was a super saleswoman at that time. Once we pulled up to the building and parked she acknowledged us and just simply asked how we were doing. We proceeded inside to talk with her more in detail and talk about professional, no pressure, no running off to talk to a manager, or other nonsense a person usually goes through to look at cars- she was outstanding all the way through the process- The reason she has a Mark of Excellence Award. She went over and beyond, stayed with us long after her work day was to end, made sure we were all good, and sent us home in our new car!!! Would definitely recommend this business, very professionally run and maintained, and employees are outstanding. Thank you for the great experience. Did I mention we were there 7 1/2 hours?? Wonderful experience.

If there were negative stars that's what I would leave. This dealership doesn't really deserve one…read morestar. I stopped looking for a new van one day and had to practically beg someone to help me out. The guy was not very informative or helpful and more worried about telling me his life story. I left that day with very little information. I then decided to email because they had what i was looking for and give them another chance. I was dealing with a guy named Jim Rothwell. We emailed back and forth for a couple days and came up with a deal on a certain vehicle. My husband and I headed there on a Saturday. Didn't tell the guy we were coming till we got about halfway there but he was able to set an appt time for us at 1:00. When we arrived he was with another customer which was fine. We were checking out the van we had been dealing on all week and he finally made it over to us. He proceeded to tell me that it wasnt the exact van we had talked about but that one was at another local dealer and he could get it for us. If we wanted to test drive that one while we waited that would be fine. It was pretty much the same van but just a couple more options and more expensive of course. We took it for a test drive and gone for about 20 mins. When we arrived back we didn't see the other van. We went inside at waited for about 45 mins. In the meantime he was selling another vehicle. He either needed to let someone else help us or something. That should have been our first red flag. After waiting that whole time he walked us over to his desk and told us that the van we originally wanted had sold. But this was available for more money. How convenient. He shot us a price that was more than we agreed on and I told him that wasn't acceptable. He started talking about a different trim that we talked about which wasn't true and making stuff up. They had checked out our old van for a trade in so I told him he was done wasting our time And give me my keys back. He went to get keys and of course talk to his manager. At this point I'm furious and just want to leave. He comes back out with another offer and all he did was finagle numbers to make it look good. we got our keys and left. Figuring out the numbers he was charging us $3000 more than what we agreed on. The experience was terrible but it gets better when a couple days later he text me to say the offer was still available. I responded with our terrible experience I wouldn't buy from them if they dropped the price $5000. He came back with GOOD LUCK. I responded with I didn't feel like anything about your offer was legit. His reply was we are begging you and take your entitlement elsewhere best of luck. I replied with wow that's great customer service and he replied with YOUR NOT A CUSTOMER. I can't believe that a salesman talks to people like that And by the way his name was Jim Rothwell I would not recommend this place to anyone

Waited almost three weeks to get an appointment with Kia of Dayton for an anti theft software…read moreupgrade after receiving a notice from Kia. Made arrangements to drop my vehicle off...after a hour and a half they called to come pick up my vehicle only to find out they did not have the part . Nothing done ! Wasted my afternoon !

Made an appointment for mine and my wife's car to take care of recalls and service. Something came…read moreup and we needed to reschedule. I called back and got voice mail. No response. Called again and the lady said she would relay the message to the service dept. No response. Called again and left another voice mail. No response. Tried the online chat and was told they would get back to me. No response. Called again and cancelled the appointment and told them I would find another dealer. I don't think I should have to work that hard to get to give Voss business.

Had the parts I needed and were nice and friendly. It's crazy to go into a dealership and see no…read morecars on the show room floor, thanks Covid.

I was invited to the Dayton Auto Auction and decided to go. Unless your a car dealer your not…read moreallowed to bid and that's fine. However, they have a small cafe in the back that serves burgers, hot dogs and fries and this review is on that part of it only. I tried their Auction Burger and I asked for the works. To the left side is the condiment table and I added mustard to this already good sandwich. How was it? Surprisingly delish! The bun was a plain burger bun and it was cooked well done but that's the only negative I can say about it. Seasoned just right, veggies were fresh, cheese was nice. Even the plain bun was fresh. I enjoyed it!

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.