I reached out to the Dentistry for Children 's Douglasville office today to schedule an appointment…read morefor my child. Unfortunately, I was unable to secure an appointment due to a mistake on the part of the office. This was quite disheartening, especially considering the long-standing history my children have had with this office and their ortho office. All 3 of my children have been patients of this office. While I understand that dental offices can be very busy, especially ones that specialize in pediatric care, I felt that the situation could have been handled better. "Andrea", the person who answered the phone was extremely rude and unwilling to even entertain the idea that her computer could have been wrong (she stated that my child hadn't been seen since 2018, and I know for a fact that she had been cleaning in late 2022 because I sat outside the office. She told me that my daughter would have to find another office as, at 16 - she is considered an adult (?!?!?). Andrea placed me on terminal hold and after what seemed like forever, I finally hung up. She did not attempt to contact me or reach out. Clearly, the level of care in both offices has gone severely downhill as my son has had his braces on since October of 2018. They completely abandoned my son during Covid, and then told him to find an ortho at college, dragging his treatment out for 5 YEARS. (2 years longer than he needed). They refused to see him for cleanings, despite having botched his care (malpractice). His braces are still on!!! Today was the final push I needed to realize that despite my efforts to work with this office and remembering how they were pre- Covid, they are simply not the best place for my children, or anyone else's. Missing records, attempts to abandon patients, zero communication. I hope my feedback will be taken as an opportunity for the clinic to improve its process and care, ensuring a better experience for other families but I do not see it happening.

It feels as though Dentistry for Children only sees patients as numbers and a way to profit. While…read morethis is a business and meant for profit, their customer service and care for individuals is severely lacking. When I call to make appointments, I wait an average of 10 minutes to speak with an employee. My children and I waited for 50 minutes to be seen in April 2021. Our appointment was at 10:00, and we arrived earlier than the appointment time. I politely asked for an update at 10:25 and 10:40. An employee finally came to get my children for their appointments at 10:50. (We had been waiting in the car due to limited seating inside for Covid-19 protocol.) Of the three people that I spoke with during the wait, only one was apologetic or acknowledged the long wait time past our scheduled appointment time. I called that afternoon to cancel all future appointments and deactivate our account. I mentioned that we did not have a good experience that morning and plan to move our children to a different practice. The employee handling the deactivation did not ask for me to explain or elaborate on my experience. She did not apologize for a poor experience. She simply told me that my account was no longer active and to have a nice day. My family will no longer give business to this company as they do not value the individual person.

We absolutely love coming here! The staff is always super nice and the hygienists are just the…read moreperfect people to handle the kiddos who might be a little uneasy about getting their teeth cleaned. My little guy has seen both Dr. Bates and Dr. Fraser and I love how personable and kind they are. They always take time to answer any question I or my husband might have about our son's oral health and I like that they always provide easy, kid-friendly ways to improve. The office is super colorful and there's always a cute little movie playing during his cleanings which helps put him at ease. Oh and they have the coolest fish tank! If you're looking for a caring, friendly pediatric dentistry practice, definitely check them out!

I choose Dr. Bates for my almost 2 year old daughter's first appointment and I have no regrets!…read moreFrom entry - I felt safe in their sterile environment. The wait was only a few minutes. Dr. Bates was miraculously able to get into my daughter's mouth and perform a cleaning and give me lots of tips on caring for her teeth. She and staff were professional and efficient with time. I was a bit anxious going in because I didn't know what to expect from a first appointment - the visit eased my fears and I am now looking forward to the next visit as I apply my new found knowledge.

Good experience there with setting up appointments and receiving services. I had a crown put in and…read morethe teeth cleaning.

My family & I have been seeing Doc Addy for decades. His personal attention to you & your…read morehopes/expectations never goes unheard. He provides you with the realistic insight for the betterment of your teeth & overall care. As with any medical practice, the Dentist/Doctor is only as good due to their patient care team. & Nicole, by far is the best around. As my former Hygienist, she now runs the office & is such a pleasant & accommodating person...the right one for the position. My recent cleaning was with Anita - her technique & insight was well appreciated. It's time for another electric toothbrush. Our wait time is never long & the patient care is top rated with each visit. Team Addison simply rocks.

I lost trust in the dentist and staff there after still not being refunded the amount my insurance…read morecompany explained that I was due to receive. After I phoned the office a few times, I was refunded $600+, but my insurance provided a breakdown indicating that my refund should have been $800+. So I am still owed a refund for the remaining amount. The fact that I had to call and request the refund was further evidence for me that that trust had been removed from any rapport being built. I also explained that my bite was not corrected based on the filling that had to be drilled after the initial placement (without any nerve blocker to control discomfort). The doctor said, "you can handle it". To date my bite is not correct. Also, the night guard I was sold for $600+, I was never told how to keep it clean or much about its use. Needless to say, I will not be returning. Remove my email from any and all future mailings.

Providing ethical work and pricing. My crown that was thousands of dollars is and have been…read moreinfected because she is just for the aesthetic. Im so tired like sealed or unsealed nobody ask that because if you dont cut the root or cavities out you better seal it or you will forever be in pain like i am this is just pure laziness and i will be reporting to bbb because im not finna keep paying thousands gor something you could of done the ethical way the very first time. Im in pain and im disgusted.

This dentist practice is awesome. I recently moved to the area and have been establishing new care…read morefor all my medical things. The staff was amazing and so was the experience. I just came in for a cleaning and check up. I am 6 months pregnant so unfortunately couldn't do X-rays but will be back to schedule a few months after delivery! Destiny, the front desk clerk, was so easy and kind to work with. She got me in asap and helped me get set up. She was the most kind and helpful (even though I was extremely late for my appointment and missing some documentation- pregnancy brain). Raj, the dental hygienist was the bomb. Most comfortable cleaning I've ever had!! I've also moved around a bunch and haven't been to the dentist is about 2 years. He was so kind and didn't make me feel bad about the build up I had at all. And let me tell you, he REMOVED EVERYTHING! I feel like I have a fresh set of teeth! He asks questions and gets to know you prior to starting which is so nice and appreciated. I've been to so many places where the hygienist is trying to have a convo when they are 5 fingers deep in your mouth so I was grateful that he was warm and welcoming prior to the cleaning. During the cleaning he was super gentle and checked in often to see if needed any breaks. He was great! Dr. Smith, the dentist, was personable, kind and patient! I didn't have any major concerns or questions but he still took the time to share insight into common dental things that may pop up in pregnancy for me to be mindful of or watch out for. His energy is very calm and nice! He also didn't make me feel bad for slacking on getting to the dentist regularly and just recommended a proper timeline moving forward. The overall office is not the most modern set up. It's got a bit of old school vibes which I personally prefer. Despite not being "new", it's clean, cute and easy to find! 10/10 will be establishing care here and getting my full X-rays and checkup when this baby comes out! GREAT experience thus far!

I've made several calls within the past year with attempts to schedule service and was unsuccessful…read moredue to misleading Information from the scheduler . The dentist is great and gives great service, however the Front desk staffs lack of professionalism when scheduling has caused me to seek a new dentist for my family and myself. I called to schedule a cleaning and teeth whiting for my Fiance and myself for our engagement photos. I clearly explained that both services were needed. Destiny allowed me to book and later told me that the dentist won't have time for both services. I'm not sure why she allowed me to book, however that was my last attempt .

Can't relate to the negative reviews here. It's one thing if you get there & then wait a ridiculous…read moreamount of time but it's another when, like I did, received multiple heads up about the wait time PLUS there's an entire sign at the front desk that says wait times might be longer than usual ‍ the front desk ladies were all friendly & smiles & answered any questions I had. KeKe was a star & a gem of a nurse. And the Dr. was great too!

Dr Reese and his associates always made me feel comfortable from the consultation to wisdom teeth…read moresurgery day. God bless them for that because I had never gone through major surgery or sedation before so I was kind of nervous. 12 stars for the team!

horrible staff totally lied to me very disrespectful i call and try to ask questions the have no…read moreidea about how insurance works and are not helpful at all the people up front are very rude and unprofessional horrible dentist office can not get answers horrible office staff care was not good office experience was absolutely horrible care quality was zero at best they lie and they also do not have a clue

My son went in for a regular cleaning and ended up being charged $441!! (Actually I get charged,…read moresince he can't afford much) I know he could have said no but he is young and did it. Good lesson for him that some dentists clearly take advantage, they sold him a $35 toothpaste, to a 25 year old!!! Shame on you. I live in an expensive city and a first visit package is $149. I called for some explanations and a discount but she was rude and said no. Good thing I can let other people know online.

Dr. S is the absolute BEST pediatric dentist. We've been taking my daughter to him since she was 2…read moreand have had the best experience. He made her feel so calm and comfortable while being super informative and helpful. She asks me all the time if she can go back to the dentist! The hygienists are also very friendly and the check in/ check out process is always super quick. Highly highly recommend!

Dr. Aaron is one of the most knowledgeable and skilled pediatric dentist in town. In addition, his…read morecalm demeanor helped reassure my son when he was nervous. My son needed to extract 4 adult premolar teeth, I went to two other oral surgeons for consult (the other oral surgeons not only insisted on doing general anesthesia but also wouldn't listen to any of my concerns). On the other hand, Dr. Aaron was open-minded and willing to listen to our concerns. he got my 12-year-old in on an appointment in two days, and using only local anesthesia, he extracted all 4 teeth within 15 minutes. My son didn't even feel anything and next day he's fine without any swelling. Dr. Aaron is AMAZING to say the least!! I am willing to drive 40 minutes to have my boy see him! Dr. Ross is also wonderful. His office and staff are awesome as well.