I can see why this business has such low ratings. I have contacted them a number of times never,…read morenever, once to receive a reply. I tried making an appointment with them on numerous occasions but they never have returned my emails or inquiries. I assume they do not want my business and I suspect it's because I am a member of a minority. They have very poor business practices. I had contacted a competitor and within seconds someone had called me back and I was able to make an appointment for exactly what I wanted. Look elsewhere this company is a joke.

The staff are friendly but, In April of 2025, I pre-paid over $8,000 for a year's worth of hair…read morerestoration services. The services were described as weekly visits for 8 weeks and then one visit every other week for the rest of the year. That's 30 visits...and a hair piece. I received the hair piece and only went to the salon for 10 treatments. Some serious medical issues arose that included two hospital stays and a stay in a nursing home. I kindly asked to cancel all remaining unused services and receive a refund so I could pay the medical bills. The stylist said she will need to crunch the numbers and send a report to the owner so a refund could be issued for the correct amount. I called every week. The excuses were piling up. After a month went by, which was a reasonable amount of time, I started calling a few times a week and asking to speak to the owner. Everyone said she would call me back. SHE NEVER DID. Approaching a 60 day milestone now and the sweet stylist, who should not be put in the middle, called me and said I was being unreasonable. She said the office manager would call me today and plans to AGAIN ask that I consider pausing my services rather than getting a refund. I reminded her that we already had that conversation two months ago and look forward to hearing from the office manager today. Guess who did not call me today? Why would I want to ever go back there after the way they have treated me now? Be cautious of paying for any service up front!

Thank you so much to Shakia for literally saving my hair from an awful experience at another salon…read more Shakia was extremely professional and personable, I felt incredibly comfortable around her and did not worry at all when she tied my wefts in. Thank you!!

Beautiful salon in the "Little Italy" area of Syracuse. Owner did a great job restoring the…read moreoriginal ceilings while still making the decor chic and modern. While the look of the salon may tempt you to go inside for a walk in, book your appointment online. The stylists take their time with customers, which is what you want (especially with hair color). Stylists are diversified in their skill and technique and whether you are looking for the latest in hair color, extensions, nails, or a curly hair specialist, you can have it done there . They also sell a lot of the newest hair products that you only really see on instagram and not in stores. I have very curly dark brown hair. I know how important it is to go to a stylist that understands texture and hair health, and they definitely understand here. I have been going to the owner for years and the majority of clients are repeat customers so that should tell you something.

Purchased a wig , they gave me the wrong color , so I called when them less than 40 minutes later…read moreto inform them of the issue. I was told basically too bad I couldn't return for the right one regardless it's still brand new and just left their store. BAD BUSINESS I'm stuck with a item that was their mistake and they think that's good business, definitely won't return!

I come in the western lights store and buy hair 4 to 5 times a month .I came in before closing last…read morenight and was kinda rushed out Halfway down the street I realize I already had that wig Being that they was closed ,today I came to exchange it ,then he told me HE COULDNT EXCHANGE WIGS but i was not told this before purchase but only after (Which is located on the bottom of the receip) so how was I to know .or decided rather to buy if I didn't know until after I already brought it.??..as much money as I spend there to be treat like that and he was the one who cashed me out ..last night smh ,I PROMISE YOU,I will never get my service again.

My family and I have been shopping there for years. They always treat us like family. The prices…read moreare reasonable and treat you with respect.

Went to Debs on wolf st to purchase lunch and looked in the hot food storage and saw a Roach on a…read morepotato ball the assistant cook was told he removed the tray with the potato balls in it I thought he was going to throw them away but he put the potato balls back in the case after I assume he killed the Roach you decide

Good place to get steel. The guys that work there are helpful, knowledgeable and easy to work with…read more I recommend this place if you're in the Syracuse NY area.

I needed a rectangular piece of tube. I was quoted $27 last year. You had to buy the whole piece…read morebut were getting a free cut. I went in there this year the price was $104, no free cut. I was stunned. I wasnt wearing a dress and a blonde wig, but felt like woman walking into a disreputable auto place. "Price of steels gone up" 4x??? I shopped around and found I could order 8t online for cheaper than previously quoted but kind of needed it now. I think the ridiculous over pricing is vased on their feeling theyre it in syracuse. But whatcabout nearby? I found a metal Fabricator in Fulton that quited me $26 over the phone! I drove up there and found they were out of 1/8th but had 3/8 for $45! Compare prices with these guys, they are by far not the price champions!!

I was really impressed that they had three sections full of graduation stuff. They even had…read moreballoons specific for different local universities like Syracuse University. I also liked that they had graduation decor in different colors so you could decorate according to the colors your school was. I saw blue, maroon, green, black, white, and much more. I came to get table place card holders and found several. They had more baby shower ones but I was looking for some that I could use at both my own wedding and at my grandma's 100th birthday party. I ended up opting for a white rose one. I also got number balloons for a little under $2 each. I appreciate the cashier who caught that I grabbed a Q instead of a number zero. I wanted to get numbered candles but they were almost $3 each and for the number 100, that would end up costing almost $10. There is plenty of parking here because the plaza is a little dead. I saw lots of milestone birthday decor but it only went up to age 90. They have a large card selection as well and a $1 cards section. I thought some of their birthday themes were creative and new. I saw a bee themed decor for a gender reveal party and "adventure awaits" for a baby's birthday party. Their balloon selection is unbeatable. I wish balloons weren't as expensive as they are.

I would leave a lesser star if I could. I am from out of town and went to purchase some balloons…read morefor my brother's birthday. 1 employee complete disappeared on us and another snapped at us when we pointed out that the balloon we originally wanted was indeed there. The employee snapped at us and said that he didn't appreciate our attitudes which we didn't have. If I lived near by I would never shop at this location again. The manager wasn't much help either. Definitely not impressed.