I called a week in advance and made an appointment. I went in and said I'm trying to grow out my…read morehair and would like only the ends and bangs trimmed. The hairstylist Robin cut in back first and had my hair divided and I thought she was using just a comb and scissors. When she came around to the front and started to cut my bangs really high up with a razor shear I asked her to stop. I have thin very curly hair and razor use is not good for my hair. Now my hair is frizzing and really thinned out and it gets snarly. I could have cried when I realized what she did without asking me first. She never said sorry or offered to blow dry my hair, style it, nothing. It was a cold evening and we were the only ones in the shop so she had time to blow dry. I was in the shop for a total of 9 minutes and that included a shampoo. I was charged $17 dollars and I gave her a $3 tip. I don't know why I tipped her because after I got home my friends and mother noticed the damage she did. My hair looks like it's all broke off with split ends from top to bottom. Because she used something on my hair without letting me know and now my thin natural curly hair looks like shreds.

From the owner: 45 Years Serving Our Community Visa and Master Card 7 Stylist Serving Your Needsread more

Jillian was amazing to work with. Throughout the entire planning process, she was very responsive…read more After a bad makeup experience years back, I never thought I would have my makeup professionally done again. Jillian completely blew me away with her work. She matched my hair style to the vibe of our wedding as well as my makeup. I let her do whatever she thought would look best and I'm so happy I did! Everything was perfect and I was glowing the entire day. Jillian deserves more than 5 stars and I would recommend her to everyone. I wish I could have her do my glam every day!

She is absolutely phenomenal!!!…read more I've used Jillian for several events. Each time she has been prompt, courteous, listened to exactly what each of us wanted - and most importantly - left us all feeling stunning. I appreciate that she comes to you and uses a variety of products, meaning whatever works best for your skin and coloring. After going to a few professional makeup artists, she will always be my first call, regardless of the event. Weddings, black tie, formal night out, or just want to look hot. But make sure you call early, as she books up fast. Worth every penny.......and a total joy to be around.

Even a bad haircut recovers over time. It's all about the customer's experience and why a person…read morechooses to spend their money where they do. I've come to the realization that I'm cheap, and thats the only viable reason why I come here. There is nothing regarding customer experience to rave about here. With military precision, you come in, they ask your name, plop you in the chair and in ten minutes you're at the cash register. At $18 I will occasionally leave a $5 tip. None of these hair jockeys will extend a simple appreciation of a THANK YOU! Notice this the next time you find yourself watching someone else pay. When you tip someone at a rate of $30/hr, is a simple "thank you" too much to expect?

Today while waiting for my son's haircut an elderly couple walk in looking for the husband to get a…read morehaircut. He's wearing his military coat and showing proudly that he's a veteran. Mind you he's probably 80 something and is hard of hearing, the music is so loud they can barely hear what the girl is telling them or be heard because older people tend to talk softly due to not knowing how loud they are. They were told that if they hadn't checked in online they couldn't have an appointment due to only one stylist... that's find understandable, but the wife said she called earlier and was told they take walk-ins, and I understand not knowing how busy it's going to get and also an olde couple not using smart phones or internet so checking in online wouldn't have worked. That being said, after this couple leaves the receptionist and the stylist (while still cutting my sons hair mind you) start talking crap about the man and his wife and said if your so proud to be a veteran you should throw it In people's faces and go back to Afghanistan if your so proud!! I have never been more disgusted and disappointed in people than I was just now. The man was at least a WW2 veteran he's never been to Afghanistan so to be so ridiculous and rude in front of customers is not acceptable in any way! I am a proud daughter and granddaughter of veterans, and a cousin to one, who actually went to Afghanistan, I will never step back in this location, and my son and husband will never get their haircuts done there again. The disrespect and utter stupidity of the comments made by these women are just disgusting. My guess is any customer that says something or doesn't follow their own rules gets disrespected once walking out of the Watertown location. I know this location gets a lot of older men clientele and they should be ashamed of how they did this infront of customers and much less in general. As a service provider they should be more respectful of their customers.