I have been seeing Flint at Chrome for a few years now. He actually fixed a really bad hair…read moresituation that happened at a different salon. I love the service that you get. Chrome is the sister salon to Beauty Lounge on Jasper, both salons are owned by William Halabi. William is amazing with his customer service, even as he takes care of his own clients he makes sure that he is overlooking everyone to make sure we are all satisfied and that his employees are doing ok as well. Flint has been around for a long time but everything is always a learning experience and he is so open to taking advice from William to make sure that his clients are satisfied. I love that they do not try to push product sales. I recommend everyone call them even during the pandemic they are very careful and organized.

Update 2: July 27/26 The Owner texted me privately. "You have 24 hours as of 10 AM tomorrow, July…read more28 to remove your review. Otherwise govern yourself accordingly and fair game." Please see screenshots. Update #1: Sierra was on leave. I was booked with Flint. Shocking how bad the haircut was and then the Owner kicked me out, with wet hair, because I complained about the cut not being what I asked for and asking for my haircut to be fixed. (See pics) William the Owner accused me of belittling the staff and was verbally abusive toward me. That is not who I am and I did not speak badly to anyone. And in case anyone says otherwise, the entire interaction was captured on video when I documented the haircut. The Owner is highly unprofessional and has no business ethics. Apalling behavior. No one deserves to be treated that way. I do not recommend Chrome Salon. Original Review: Sierra is the best! She really listens to how you want your hair to look, then does it! Her haircuts last! Sorry Sierra!

This is the only asian salon in the west (Debbie is chinese). I thought i finally caught a break as…read moreevery korean salon is in the south and a 20 min drive/1hr bus ride. the atmosphere is cozy and casual, I've been here twice now. But for being a "master stylist", Debbie has messed up my haircut not once, but twice. I gave her the benefit of the doubt but that was a mistake and i hated my hair until it could grow out and mask the issues. Any good stylist should not have that problem. That was 2 months ago. I'm writing this review now because i went to a korean salon and they cut my hair 100x better than what i had before Uneven sides, bad blunt cuts, poor layers that made my hair lay flat, and she seemed to be unsure of doing hairstyles that weren't your typical asian haircut. She'll follow instructions one moment, then ignore a different set of instructions the next this salon is overpriced. I was charged $300 for hair services which i later found out was a scam because other salons do it at $150. you pay 30 for a men trim that only covers your side and back that Debbie rushes through and finishes in 10 minutes. This is ok for fades but just go to a barber for cheaper... any korean hairstyle out there that isn't two block will look off with only your side and back trimmed but the top growing too long If you're not specifically looking for an asian stylist, yes, I could recommend this salon if not for the surplus in costs. But if you have korean/asian hair like me I recommend just going to an actual korean salon.

Debbie cuts my hair great been going to her since her for 15+ years. She always makes ends meet and…read moremakes sure I am happy with my cut. She's always up to date with new styles. Highly recommend

Had a 90 minute couples massage which was fantastic! Nice atmosphere and lovely staff. The only…read morenegative was the hot towel that was placed under my head was extremely hot and my skin is slightly burnt from it. All in all good service, we will be back.

Front counter staff are the first and last point of contact at an establishment like a hair salon -…read morewhich is exactly why it is CRUCIAL for these staff to be properly trained on how to handle unusual/difficult customer service situations. I find all too often that front counter staff are pretty good at handling the day to day customer service interactions - throw a curve ball at them though, and, more often than not, they completely drop the ball!!! I am currently growing out my hair and only require a trim and some touch ups every 2 months or so. Since I absolutely love the more dramatic cuts and colourings I have received at Roxx, I didn't mind too much coughing up the $65 bucks for a trim to support a business who had been good to me thus far, so after procrastinating for way too long, I decided it was time for a trim. On Friday morning I call them up to book an appointment for 4:45pm that day. I work literally across the street from this place; so by the time I left work at 4:30 and got to Roxx it was 4:32. I checked in (even mentioning that I knew I was a bit early) and then proceeded to take a seat (on the couch right in front of the front counter). At about 4:45 or so, another lady walks in to check in for her appointment. Immediately after she checked in, the stylist I ALWAYS am assigned to comes out, immediately recognizes the woman, and takes her to the back for her appointment. Thinking nothing more of it than it being interesting that I wasn't getting the same stylist as normal, I continued to wait. At 4:55pm (10 mins past my appointment time), I go up to the front counter staff to ask what the delay was - again keeping in mind I am sitting right in front of their faces so it's not like they didn't know I was STILL WAITING! My question "soooo, is the stylist just running a little behind or.....?" took the young lady completely off guard as she immediately agrees with my assumption with a look of bewilderment on her face; "oh yes, just a bit late, shouldn't be more than another 5 mins." I go back to sit, as the same lady walks past me saying "you know what, I am just going to check." She comes back to tell me that it is going to be another 15 20 mins (keeping in mind it is already 15 minutes past my time). At this point it was quite obvious that someone had screwed up somewhere along the line and the appointment scheduled for after me was taken before me. This is not the problem - these things happen and I can understand that (being that I have worked in customer service my entire career so far). The problem is that I am now completely frustrated that you had wasted my time when I would have loved to be anywhere but there on a sunny Friday afternoon. An apology is nice, and she really did seem to feel bad. But here's where it all went wrong: Her: "Would you like to wait?" Me: "No, I think I'm just going to cancel" Her: Ok, would you like to re-book?" Me: "No thank you" Her: "Ok, well sorry about that." Since I am not one to make a scene in these types of situations, I am quietly thinking 'Dammit, now I need to find a new hair salon." Had the nice young lady come clean, told me that they had made mistake, and had she done something to make up for it (discount, no charge for the wash, anything......), I would have said, "yes, I'll wait" or "sure, I guess I'll just re-book for next week." Instead, I will likely not be back. We have all heard the saying that actions speak louder than words; in this case, (im)proper customer service training speaks louder than a fancily decorated salon.

I just came back from the factory after having my hair absolutely butchered by Madison. I thought…read moremy previous haircut there by Bianca was bad but this one was even worse. What's worse is I've been going there for years now and never had a men's haircut this terrible. I wish I could post a picture of what my hair looked like two days ago and what it looks like now. Just an update I got a call from the manager of the factory today and she explained to me that I should be happy I got a free terrible haircut. That I should not have been upset yesterday because my hair got butchered by Madison. Maybe the manager is right I should have been thankful for the resources I won't expend in that I can use less shampoo and conditioner. Thankful that I no longer need to spend time combing my hair as it is so short. Thankful my hair won't take as long to dry now. Attitude reflects leadership and if this is the managers attitude I get why the employees are like this. Do not go there in my honest opinion and this is from a regular customer for over 4 years now

Depends on who you get. The girls at the counter didn't seem to be informed. Asked for a men's…read morehaircut. They said the rate depends on the girl. They sent me to who was available who happened to have a cheaper rate. And she did a terrible job. Two weeks later I noticed I kept playing with the hair along my ears. I noticed she did not trim it. It was driving me nuts so I booked with my regular stylist elsewhere and she said it was a bad haircut. That was $30 down the drain. I wonder if they don't screen staff? Have them do a men's and women's cut before hiring.

I went today for the first time and will return for sure. I made an appointment with Renee after…read moremuch research online. I read multiple great reviews and I was not disappointed. She took the time to listen to my wants and needs. She offered choices and together, with her expert guidance, Renee cut and colored my hair. I felt comfortable to ask for some small changes at the end of the cut (wanted it a bit shorter) and Renee delivered without question. I have never had great hair (fine and thin and straight) but I felt great leaving the appointment. She also helped me to pick out some product without pushing a sale upon me. I look forward to my next visit to Chatters and Renee.

I had hair down to my butt and i wanted layers with thinned out ends (because i don't like blunt…read moreends) and 1-1.5 inch off. It was cut very nicely and styled great but now my hair is just below my shoulder blades when i did not ask for that at all. I have had many haircuts/trims with my long hair and it was never a problem but only until i asked for layers, my 3 years of growth is gone. I feel like if someone with long hair comes in and what they want sounds like a huge cut to the stylist, they should say that because i had no idea that simple layers meant chopping off a good 6-7 inches of hair.

had an appointment for a Brazilian at the Sherwood Park location. Another appointment beforehand…read moreran long, called to say I'd be a bit late. charged a 50% cancellation fee because they couldn't accommodate it. that's absurd, but whatever. However, the lack of skill I routinely received is not forgivable and I regret giving this place so many chances. I had a different girl almost every time. One fingered my butthole by mistake, another poured hot wax on my clit. First time I went the technician was great and I had good results. Every time after was a painful experience, lots of ingrowns and even bruising. My boyfriend complained that my hooha looked beat up all the time. I still kept giving them chances, but charging $32 for a no show fee is ridiculous - I should have charged them for what they did to my nether regions! High end restaurants and salons charge less for cancellations. So upset I ever gave these scammers a dime.

Staff are so kind, professional, and so good at what they do. Did not miss a spot, and shared lots…read moreof tips and best practices. Super clean business with fair prices! 10/10 will be coming back!

Great service. My husband booked package 3 for me and booked a massage, reflexology and pedicure…read morefor himself. Great service. Amazing team, went above and beyond. They made it an excellent experience for the both of us. Made sure we were put in the same room for everything. We would definitely recommend this place.

I visited here for a Hammam/Gommage, a 45-minute massage and a eyebrow threading, and it was…read morewonderful. A very peaceful and relaxing environment, with discreet and professional staff. I am already planning my return visit, which should be soon as the prices are so reasonable. Great day spa!

I took my 89 year old mother in law, my friend and I for Deluxe pedicures and what a great…read moreexperience. Meghan was so attentive and caring, going the extra mile working on a senior. Julia was amazing - friendly, professional and always checking in to make sure I was comfortable and happy, Ruby was bubbly and professional and made us all laugh through the 90 minute appointment. The interior is nice but new owners just took over last month and have huge plans for upgrading and beautifying the place. The plans sound amazing and the services offered are going to be second to none. I highly recommend this spa to anyone, especially out of towners staying in the downtown area!

I went into Studio J for my lash extension and this is my new favourite place. I found the staff…read morevery friendly and accommodating and the studio was very clean. Natalie is very courteous and professional, and the atmosphere is warm and welcoming. My lashes came out perfectly and have stayed for quite a while, and if you are looking for a great lash technician, I highly recommend her.