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    Beaux & Arrows Photos

    Recommended Reviews - Beaux & Arrows

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    Focus Photography - Senior Portraits

    Focus Photography

    (7 reviews)

    The photographs are excellent. We were immediately put at ease and delighted to work with the man…read morebehind the camera in our two-hour on-location photo shoot at Portland Head Light. The stepping stones, water features, and flowers provided a captivating backdrop. The photographer developed a friendly rapport with our son immediately, which worked wonders. We were allowed to change clothes during the shoot and had a wonderful relaxed day at the ocean capturing memories. Before I booked I asked if we would be provided a password-protected online web gallery with our proofs. I was told yes. That was a lie. About a month after the photo shoot we logged in to a screen-sharing program from Maine to Washington. We spoke on the phone with Lucia as she slowly showed us images to choose from. This was not a password-protected web page, this was a live duplicate of her computer's screen. From her desktop she controlled display of the images. She could click through on a thumbnail to enlarge a photo, and she could crop images if she so choose. She was driving. This was absolutely not a web page we could peruse at our leisure. The process of figuring out how much the package would cost was simply excruciating. To establish a price point we were told several times during the phone conversation, "The price depends on how many prints you get. I don't know how many you can't live without, so I can't answer your question now . . ." Seriously, that is a quote that I remember many months later. "I need to show you all of the photos before we can discuss price." Seriously. We asked four times and four times were told we could not discuss price. Then the sale needed be closed. Near the end of the call she proceeded to rattle off three or four packages which involved mental arithmetic so fast she lost my Microsoft software developer husband. We had to write down the prices. We had to ask her to and click on images, over, and over, and over. We couldn't see the images side by side. This may be shrewd business practice, but it is not the optimal customer service experience. The process bothered me a lot. The reason I felt so manipulated was because I was lied to about our being able to see the prints on a password-protected web page. That was false advertising. If you are reading my Yelp review and planning a photo shoot, please beware. If you do a wedding or other once-in-a-lifetime experience, I hope you can sign a contract in advance with the prices - not just of the shoot, but of the full package options. I did not ask for that in advance and I wish I had. Two more things I want potential customers to know: Number one, I had no itemized invoice. Yeah, that's kind of important, now that I think about it. I had no proof that I paid for a print to be shipped to my mother. When I called about a month after my mother's birthday I asked my mom about the print I had ordered for her. (Mom said she hadn't received anything.) I called Lucia immediately. Lucia checked my customer record, and said she could not immediately find an order for my mother. I persisted and asked her to look at my invoice. After several minutes she clicked a few buttons on her machine and said (with honest surprise in her voice), "Oh you DID order another print, but it was going to ship to another address." She apologized profusely. The 10"×10" print was sent to my mother; my mother was incredibly angry when I told her what happened. She said, "You should call the Better Business Bureau on them!" Number two, the company misrepresents the privacy practices they say there are providing to customers. Here is a quote from the e-mail that explained how I could get my digital download: "If you have any questions or problems downloading the filed [sic] please let us know, we will be happy to help! Once you have completed the download, please save it to your computer because the link on our site will only be available for download for [in red] 10 days." The digital downloads are still there today. The digital downloads of about a dozen other people are also there, with no password protection. The photography and resulting prints are five star work. Two stars means "meh, I've experienced better." I've worked with three other professional photography studios and never encountered this kind of foolishness.

    As others have stated, their photographs are excellent. Our engagement pictures couldn't have been…read morebetter - we went all over downtown Portland, and they gave us a great mix of composed and arrange pictures with candids where we were more in the moment. I didn't use them for our wedding because we got married in Las Vegas, but I did bring the sign-in book they made us from our session!

    Noelle Fochler Photography

    Noelle Fochler Photography

    (1 review)

    North Deering

    We have had the absolute worst experience ever with Noelle Fochler's Photography. My husband and I…read morehad decided to have her be our wedding photographer because we had seen her work and her pictures came out beautiful. I suppose I should of known better after our experience with her doing our Engagement Pictures. She had to cancel/reschedule our appointment we made with her a good four to five times. She would always texted us last minute with some lame excuse about how she was unable to meet us the day of. It took us two different sessions to finally complete our pictures. Once the pictures were completed she took 4 months to finally give us our burned cd of pictures. Again she would come up with excuse after excuse why it took her four months to burn our pictures on to a cd. She showed up the day of our wedding and took our pictures as she was suppose to. Our wedding was September 10th 2011 and by November 1st after still not hearing any response from her I started to try to get in contact with her in regards to our wedding pictures. She will not answer her phone, return voice messages, text messages, facebook messages, emails, etc. until you hound her five or six times. She finally responded telling me how her external hard drive crash and she had NOT backed up our wedding pictures to another drive and already deleted them off her camera. She promised us she would be sending the hard drive away to get fixed but always came up with an excuse, yet again, why she hadn't. She actually lied straight to us three different times telling us that she had indeed sent the hard drive away to the company and was just waiting to hear back from them. We found out that she was lying to us by actually calling up the company ourselves and asking them if she had sent in her hard drive and all three times they told us no. Long long long story short, August 2012(ALMOST A WHOLE YEAR LATER) she tells us the company is unable to save any data from her hard drive and that all our pictures are gone. She claims she will refund our money but of course we would rather have our wedding pictures than our refund. She also told us we would have to be patient with her since she doesn't have the money right now. We have been more than patient with her at this point. She has not once returned a single phone call of ours and takes forever to respond to any of our other ways of communication. She is the most unprofessional, irresponsible photographer ever. She single handed ruined our wedding and I am begging you not to waste your precious time with her. We have since heard horrible reviews about her from every single other wedding couple that we have spoken with. Karma WILL come back to haunt her!

    Beaux & Arrows - sessionphotography - Updated August 2026

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