Posting my experience to warn others! Please feel free to share. I bought a Certified PreOwned 2023 GMC Terrain on January 14th, 2025 from Beck Chevrolet in Palatka, Fl. Since purchasing, the car has left me and my 3 kids stranded on 3 separate occasions all due to fuel related issues with the car. The first time was a sensor that had a connection issue affecting the fuel system, second time was a fuel injector failure that caused a major fuel leak, this 3rd time was a high pressure fuel pump. The most recent time we were stranded it was in the middle of the road with no shoulder to pull off on and we were almost struck multiple times by passing traffic. I also discovered the fuel pump has been replaced in this car TWICE prior to me owning the vehicle. It never should have been considered a certified PreOwned. I submitted a buyback request to GM, because this would fit the criteria for a lemon in NY but since I bought the car in Fl, GM stated that they would only offer me a $1500 Owner Loyalty Certificate to be used toward a NEW GM vehicle only. Even after escalating this to their executive office, this is the only solution they gave. This amount doesn't even come close to the diminish in value from the repairs on the car. There is also a class action lawsuit about these cars with the same fuel system issues that I am experiencing. Despite being a military spouse with a husband deploying to the Middle East any day now, GM refused to make this right. Please do not EVER buy GM. They do not care about you and only seek to profit off of their mistakes further. read more

Had a great experience with Trevor at Beck Chevy. He was friendly, honest, and made the whole process easy and stress-free. I never felt pressured, and he helped me find exactly what I needed. Highly recommend! read more

I wish there was a lower mark. I took my vehicle to them to get fixed. They over charged me and only did 10 minutes work on it. The problems are not fixed and they want me to pay again for what I already paid for. DO NOT TRUST THIS DEALERSHIP! read more

Came in w my wife and spoke to a couple of folks at your store. One that stood out was Bl.. He.. - while we didn't end up purchasing anything, we were able to get answers to our questions. Very knowledgeable on vehicles we were looking at. Despite not having what we were looking for he still answered all of our questions. I don't think I can put a name so put the first two letters of his first and last. Thank you for a pleasant experience even though we didn't purchase. We will be back. read more

the worst dealer I ever dealt with. literally zero after sale follow up. had to beg for the mat they owed me. will NEVER buy from them again. read more

Dishonest!!? That should say it all.... They keep you talking while they shuffle? Used vehicles are USED UP!

Excellent service, and excellent employees. I will definitely be back for all my oil changes on my new custom silverado.

Purchased a Silverado several years back and was talked into buying a paint protection warranty (by the finance guy) for any future paint damage. When I went to take advantage of this so called paint protection warranty I was told by Zurich Shield that the policy only covers stains to the paint, not issues with the paint itself. This is dishonesty at its best. Oh well, I guess I have learned my lesson as I will never purchase another vehicle from Beck Chevrolet in Palatka. read more

STAY AWAY from this dealership! They treat you like a number NOT a customer. Virgie - salesperson took a deposit on a $60k truck and put on my credit card. She said they would fix some of the paint blemishes. Once they fixed it, they sold the truck out from under me. Then when I asked for my deposit back they said I would have to come in to pickup deposit. I live 40 miles away and they would not put credit back on my card so I called credit card company to issue refund. This dealer lies to their customers - what a joke! read more

Posting this for an elderly lady friend of mine who is not computer literate. I will be posting this all over the internet until something is done. How dare you take advantage of an old lady! You guys need to make this right! I will also be filing a report with the FTC and the state attorneys office. Diane Tramutolo writes: "Beck Chevy 4-24-2019 I went in to trade in my 2018 Equinox premiere diesel for a different car. They offered a 2019 Buick Encore and $2000.00 back to me. As I signed the computer screen I noticed it said 1 pay lease. I was not familiar with that term. I question what that meant. Do I owe any more? Do I own the car? I was assured I didnt owe anything. I asked about having the title sent to me up in Illinois where I live and Mike Flanders assured me they would. After a slip and fall accident in December I had trouble getting in and out of the little car so I traded it in on a 2020 Equinox and paid $18985.00 additional to get the car. In February the dealer up north became aware that I in fact did not own the Encore and demanded I return it. They have charged me $15,000.00 of that money for returning the vehicle and I am out of pocket $1500.00 for transport to return that car. I'm a senior on a fixed income and dont have money to replace the "lease"vehicle when the 3 years are up. I feel like I was taken advantage of my salesman Travis Daniel admitted that he was also surprised it became a lease as that was never discussed by us we both thought it was a straight up trade and a small amount of pocket cash. This was admitted in the company of a dear friend. But now Travis will not give me a letter stating this was Not what we discussed. " read more

This dealership is charging $15,000.00 OVER an Already inflated price claiming limited availability. There are a lot of dealers that are not, salesperson was great but the prices stink. Find another place to spend your hard earned money. read more

Once again the service department had shown there is no customer service after the sale , both fog lamps have broken free and are in the bumper cover with no other damage to my front end they refuse to fix it under warranty there brilliant tech says it's not a factory defect. read more

Beck Chevrolet Buick GMC - Car Dealers Near Me - Palatka, Florida

I'm a loyal customer at Beck Chevrolet since moving to Putnam Co. last March but when the engine coolant fans came on full bore and would not shut off even after the truck was shut off I called a service advisor for assistance. He had little concern for the fact that my truck was unusable as well as the fans were running and said the earliest was in a week. I was later told that a manager would call. Two hours now and no call. Horrible customer service. No customer loyalty. Don't use them for service. Won't buy my next vehicle there either. So Chris the service manager from Beck Chevrolet calls 3 days later after I have already fixed it myself and has nothing to offer but I'm sorry. Talking to him was a waist of time. If you need sales or service go somewhere else. read more

00000000 STARS!!!!! Worst experience of my life at this dealership.. I saw a vehicle advertised on this dealership website .. drove over 1 hour to buy the vehicle. Loved the vehicle . Took it for a test drive.. it was brand new .. decided I would buy it !! Mind you the picture in the website is exactly what I drove !! .. I knew what is advertised and it is a brand new 2 door 2021 Jeep Wrangler sport. After the test drive ..We get inside he does the let me go see the guy that makes all the decisions act.. . the sales guy comes back pushes the paperwork in front of me says " out the door for 49,900. ". Now it is advertised for 32,999 on their website!!!!!! Not a 3rd app!! THIERS!! I said well here it is picture and all addons for 32,999!! He acted shocked and said ohohoh... that is before the extras!!! Only thing extra they did was add 33" tires and rims... tops 4K extra on this plain cloth 2 door Jeep!!! They tried to add17k on top of advertised price!! He couldn't explain it just that he was not selling that for the price listed on their website.!! Needless to say I will pay cash and buy a Jeep from someone that isn't a bunch of thief !!! You u be ashamed of this business practice!!! SO BEWARE!!!! read more

BEWARE:Bait and Switch. I purchased a beautiful lifted 2020 Silverado 2500HD truck from Beck in December of 2020 for $66k dollars. Why did I choose Beck, and why did I drive almost 4 hours to buy the truck, because it was being Sold as a "Certified Preowned Vehicle", as it was a one owner truck with only 6k miles on it. 4 months later, my local Chevy dealership informs me that my truck is NOT a CPO truck. I was not only in shock, but pretty P'Od as well. My sales person, Kassidy was super helpful in the sale, but would use the "But is it a CPO truck like ours?" Anytime I would mention a different 2500 that I was looking at. I've been calling them since Saturday 04/24/21 to address the issue, and nothing has been resolved. No one ever returns my call or helps. Corey finally took on the task of trying to fix it on Tuesday, but never called me back. I called back today 04/30/21 and he states that they cannot CPO lifted trucks and that nothing can be done about it. How is that even possible?! Beck Chevrolet was the one who listed it and sold it to me as a CPO truck (This was the Finance Managers truck previously)! I informed him that I would file a complaint with GM about this and would also notify my lawyer so that Legal action can be taken for falsely advertising and selling an almost new vehicle as a CPO, when in reality it is not. He stated that Mark (GM) would be informed and to expect a call from him. All I want is for my truck to be Certified as a CPO, exactly how they listed it and sold it to me. Legal action Is next If no resolution (and call) is made. read more

Beck Chevrolet Buick GMC - Car Dealers Near Me - Palatka, Florida

Best dealership for sales and service we have worked with. Out of the way for us but as Michelin says: worth a journey.

Hey Palatka! If you are looking for a sales team and sales person that will drag you through the mud and then leave you wondering why did I waste my time looking for a car with Salesman Dan Masters..Beck Chevrolet is not the place to buy a car.. It's good negation practice for when you go to the dealership you are really going to get a GOOD PRICE AT! read more

took vehicle in to be looked at and worked on, after they were done, had to take it somewhere else to actually get it fixed, Later I went to the service manager to complain, they stood by the mechanic, and didnt even offer to fix what they broke, it was a 5 minute fix......now .30 days later,,,, the work done is sub-par. they replaced the condenser on my a/c it was colder before they worked on it. A hose they said was simply loose and they connected it back up... almost left me stranded. a power steering hose came lose from its clamp, and was rubbing on a pulley, they left it sit. in checking another part they broke something and wont take claim to it,,, to that point they had been the only company doing work under the hood It is clear this company does not care if your car or truck is fixed or fixed right, they only care how much they can charge you, and have no concern for your safety. sad for a Hometown company read more

I bought my equinox there almost a year ago..... I love my car!!!! I have had the best customer service from both sales to management to service department that I could ever ask for. I WILL B BACK FOR THE NEXT!!!! read more

Bought a new Silverdoo a month ago. I spacifically , Spacifically asked them if We had to change the insuance over to our new vehicle and was told NO THEY DO THAT. 3 weeks later we got a call from the insurance company and was told we had NO insurance on the truck. Have been waiting for my handicap plate . Everytime we go to check on it we keep getting the run around.. We haven't gotten to the DMV yet,, it will be here tomorrow,,we will call you and deliver it to ,,and so on and so on. Since then have talked to several people who have had had dealing with them and got the same story..We wish we had known that before we had done business with them. will not do it again. BE VERY CAREFULL when doing business with them.Check to make sure they had done what they said they will do. read more

5-Star Customer Service. I brought my vehicle in for an issue w/ a lift that was installed by someone else. They were able to fix my problem immediately. Thank you to Chris and Bubba. I came in with a ride that had my suspension all out of whack, and they have my truck riding like a cadillac, like it should be. Very professional crew. I recommend them and will drive the extra 30 minutes for any future service on my GMC 2500. read more

Although my wife loved her car and it looked brand new it was 11 years old and had 130k miles. Repairs were starting to add up. She wanted a slightly used specific car. Basically a newer version of the car she had. We found a few at dealers in Jacksonville that had similar cars, we also saw one at Beck Chevrolet, we had heard good things about the Beck dealerships so we went there first. We called ahead so they had the car ready for us to test drive and inspect when we got there.. we were greeted by Chase a salesman and Jeremy the manager they were both extremely kind and helpful. I did the research and knew what we wanted and what our car was worth, also what their car was worth. There was very little negotiating. We talked to our bank and we new what a good interest rate would be. We were surprised at the low a rate the finance manager Mike was able to get us. They explained everything thoroughly and even threw in a few unexpected extras. All in all it was a pleasant and painless experience. I would happily do business with them in the future and recommend them to a friend. read more