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    Coggin Honda Of St. Augustine

    3.0 (121 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 months ago

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    Toyota 2016
    Marcela C.

    Hannah & Josh are ABSOLUTELY INCREDIBLE!!! I have never purchased a car before and doing everything for the first time, by myself. They made sure to set me up in a good reliable vehicle in a price range I can afford. No pressure & no stress. These two make a FABULOUS team and I highly recommend coming to this specific dealership to make your car purchase.

    Our "new" baby 2016 Honda Pilot EX-L
    Nicolette C.

    My husband and I were in the market for a different car after our car just wasn't fitting our needs. We had tried one other dealership and I really don't think anyone wanted our business there. Here's where Coggin Honda of St. Augustine comes in. My husband drove to them Monday afternoon looking at their inventory and finally landed on this gem of a vehicle, Our 2016 Honda Pilot EX-L. Tim, your salesman, was willing to answer all of his questions and then all of mine when I called in as I was not at the dealership with my husband in the beginning. He even answered the same ones multiple times. I will say I was impressed with the finance department, they made sure we didn't leave without the numbers closely matching our budget. that was important. I loved being able to test out the remote start and having Tim show me all the other features of the car, even some he hadn't shown my husband while my husband was signing papers. This experience has been what dreams are made of, super smooth and easy. The car is absolutely perfect. Thank you Coggin Honda of St. Augustine

    Samir and the whole team at Coggin Honda of St. Augustine is absolutely wonderful! Everyone there is truly kind and looking out for your best interest. The lovely Fatima from the service department was extremely helpful and recommended us to Deb in sales. When we went back the next day, we found out it was her day off but Samir took care of us. Regardless of being our salesperson- she still called the next day to thank us for asking for her and extend her help if we should need it. We were not expecting that as well as a follow-up from Samir to check on us! They truly went above and beyond for my mother surpassing her goals and expectations for this car-buying experience. We had a very poor experience with a different dealership when she purchased her previous Honda vehicle. We had the intention of seeing what her trade-in value was, coming in with a loan from her bank, and finding a reliable used CRV to help my mom transition into more reliable transportation. Instead we were shown that they could do better for us with a new CRV at a lower interest rate! They worked very hard in making that a reality for my family. They did not make my mother feel inferior or attempt to hard-sell her into something that would put her into a precarious financial position. They respected her criteria and showed us every option needed to make an educated decision. At one point we needed to step away to make the decision on the car and left the dealership to look at other options and mull things over. We called Coggin and told them we were coming back to work out the deal, and that we would grab some food before coming back in. My mother was feeling dizzy and desperately needed something for low blood sugar so we stopped off at a gas station to get her something quick to eat. Unfortunately we got locked out of our car at a gas station off of 95. I thought it was a long shot, but thankfully my mom had Samir's card and I called his direct line. He had a key cut and came to our rescue personally. If that doesn't explain the kind of operation they are running and the excellent character of their staff- I don't know what could. Not to mention- the financial director BJ brought paperwork where she had missed giving her signature to my mom's job to keep from inconveniencing her. They truly care about people and not just the money they have to spend. Buying a vehicle can be a very nerve-wracking process, and the place you go to accomplish that task makes all the difference. A car is an essential for most Americans, and when you are in need of one the last thing you want is added pressure. My family feels confident and cared for. That is truly everything. Thank you, Coggin Honda St. Augustine!

    Kerry Wall's Calling Card
    Yellow R.

    KERRY WALL, a Service Advisor, at Coggin Honda of St Augustine gave us superb service. The low air pressure light came on. Even though the pressure was perfect in all 4 tires, the warning light would not go off. Kerry talked us through the process to reset it. He patiently explained the process, and made sure, we understood the steps. He is an excellent service advisor, Coggin Honda should offer classes to Honda owners, with Kerry at the helm We'd attend in a heartbeat. Thank you Coggin Honda for having employees like Kerry on your staff. He deserves a raise.

    Jimmy T.

    We purchased a lease 2022 Honda CR-V Touring Edition back in July of 2021. We decided after 18 months into the lease we decided we didn't need the vehicle anymore due to our travel plans with retirement. We spoke with Ace (who was our original sales associate in 2021) about our situation. He did all the paperwork and made it super easy to bring the vehicle back. Easy peasy lemon squeezy we were out in about 1 hour! By far Ace Fagundo has been the best sale associate we've ever had during vehicle purchases!!!! Very easy to talk with and super nice. Thank you Coggin Honda and Ace Fagundo for all you do!!!

    Lobby
    Lizzy G.

    I had a great experience at Honda in St Augustine. I made an appointment online, showed up early, and was seen as soon as I came in around 5:30 pm. Kerry helped me and gave me updates regarding my vehicle. The waiting room was lovely, outfitted with comfy chairs, two different TVs broadcasting sports and a movie, and they provided free coffee and select snacks. I had a lovely experience. Thanks!

    Not how you want to envision your next car purchase to go
    Glenn B.

    I was deployed and figured I would go on the Honda website and build out a new 2023 Accord Hybrid Touring trim level to replace my wife's 428i Series BMW since she wanted to move to a hybrid before everything goes EV. Once I selected all my options I was directed to my local dealers who had them in stock and/or incoming. The first dealership to pop up was Coggin, and I could purchase the in stock vehicle online which was appealing as I was still out of the country. I immediately went to the linked purchase page, signed the DocuSign contract 23 March and paid for the vehicle via credit card and an agreed trade-in value for the BMW. How easy......or so I thought. That's when things started going sideways. The next day I get a call from our salesman, let's call him JP for brevity, telling me that they don't take Amex (untrue as stated by Asbury Automotive Group, the parent organization of Coggin Honda) even though their system was happy to take $24000 the night before, and unfortunately, that vehicle had coincidentally been sold the day prior. Hey, I had a signed contract and the car was sold THE SAME DAY as the day I contracted its sale. My bad luck, I surmised, but I asked that since I wasn't going to be home for almost a month if they could search for one. JP agreed and he would work that out with their inter-dealership tradesman to do just that. Great, we're back on track....or so I thought. Silly consumer! The day after I returned from deployment, 1 April (I should've taken this date as a hint of how F-ed up things would eventually get), my wife and I drove up to St. Augustine to sit down with JP and iron out the particulars of the sale and trade in. JP had a purchase document with the VIN for the vehicle they had found for us, so I paid a down payment (by Visa) to secure this incoming vehicle. Great news, we're on our way to a new Accord! The expected arrival date would be 15 April and we were shooting for a pick up date of 21 April. Not so fast, buddy. This ain't in the bag yet, not by a long shot. I emailed JP periodically over the two week period leading up to and including the day it should've arrived. He told me that they were still waiting for word. I don't like waiting for something to magically happen so I insisted he find out where it was and why they didn't know where in the process it was. Then the other shoe dropped. On 19 April I as told that one was sold by the other dealer prior to shipping it to Coggin. What am I to believe is truth in this situation? Why, only after multiple emails requesting status updates, did I finally learn of the second car being sold out from under us? I can only go off the level of customer service provided my wife and I, and my overall assessment of Coggin is that this dealership has 1) failed to honor a contract, 2) is non-communicative when unfortunate circumstances don't favor them and 3) Provide falls claims of both automotive group policy and lack of integrity when dealing with customers. The irony is that we weren't in a position that required us to immediately replace a vehicle, nor were we overly ambitious in our eagerness to buy a new vehicle. We will hold on to this extremely nice 428 and when we are ready to buy we will be taking our business elsewhere. I encourage others to vote with their wallets at some other dealership besides Coggin. This experience disgusts me to the point I would rather choose another make of vehicle if this is how Honda treats its customers. I will share this sentiment with all who are considering Coggin for their future vehicle purchase. Update: Contacted the CEO of Asbury Automotive Group regarding their subsidiary. While I don't expect to hear back from David W. Hult. President & Chief Executive Officer, I would hope it would give Coggin Honda a bit of attention so that the next customer is better served.

    My pretty new CR-V
    Jamie W.

    What a breath of fresh air to go to a dealer who does not play games and you don't get the "well, let me go talk to my manager" speil over and over. I spoke with Aaron, my sales rep, over the phone. Told him what I wanted, what I did and did not need added, and he was very prompt and courteous with his responses. He texted me the info I needed and pretty much we had a deal over phone/text within 30 minutes. I made the drive from OP just because I appreciated the way he had handled my purchase. Once I was there almost everything else had been done and I just needed to sign a few documents. I also appreciated that he went over every button and option in the vehicle. So many times you're just handed the keys and you spend days trying to figure out how something works (or at least that's been my experience in the past). I drove away with confidence of knowing how to turn on the cruise control, use my phone with the car, etc. All in all a very positive experience with a car dealership.

    Interior front

    Salesman JAMES at Coggins was amazing . The easiest, most hosest sale I have ever done . My expert cart buying friend found my deal on a Honda Pilot with 11k miles fully loaded electronics package z was a dealer loaner 2024 . Great price and they were negotiable on price and my trade . I literally drove 5 hours each way because Sarasota is all MORGAN . Not good . And in Sarasota they will add at least 8k to the price. No negotiable . It was fine . I saw st Augustine and spent the night . Financing will always try to make a buck on you no matter where you go . It's the process . I got a pretty moderate rate . I really wanted Honda low interest loan . Tier one credit . But I ended up refining at a low rate through my credit union . I will be back to Jane's and have already referred people here . Smaller dealership independent or low corporate is the way to go . James should be a manager . No pressure. Honest, and no sleaze family man .

    Pretty big waiting area for service.

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    11 months ago

    James Paul is an awesome salesman. He took good care of me today when purchasing my new CR-V Everyone was helpful and courteous.

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    Page 1 of 4

    Ask the Community - Coggin Honda Of St. Augustine

    Review Highlights - Coggin Honda Of St. Augustine

    He did his best to take all of our offers to his uppers and we did eventually come to an agreement and we did buy a vehicle from Cliff.

    Mentioned in 8 reviews

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    They earned 0 stars. Stay away. Service will jack up the rates for their own benefit or perhaps in…read morehopes you'll buy a car instead of repairing yours. We just needed a transmission sensor and they quoted a whole new transmission. ‍

    I'll give a realistic rundown of the car buying process here as of January 2026…read more Sales person Missy was extremely pleasant and easy to work with. Zero complaints about her. She was friendly and not pushy at all, gave my kids 1000 more snacks than they needed and was just all around great. That's where the good stops. This dealership advertised lots of things and didn't follow through with any of them. 158% of blue book trade in value Lifetime warranty included Zero percent financing $33,000 all wheel drive pathfinder I called to confirm what of these can be combined before driving 2hours each way with small children. The managers have to approve all the deals and basically said they don't really honor the advertising and sucks to suck. They use techniques like adding unauthorized down payments to make things appear cheaper than they are. They will also use your tax credit from your trade in to make it appear like they are getting you more for your trade in than they actually are. After all the negotiations nonsense they will take you into finance to try and sell a bunch of warranty products you don't want. When you finally finish this malarkey they do something we've never experienced in a dealership. They literally try and force you to see car insurance sales pitches that you don't want. At this point we had been there 5 hours with 2 tired kids and it was like a hostage situation. They then have the very sweet sales woman give you a survey on her performance. Her performance is AMAZING but I'm sure they use those surveys to make it seem like the whole process is amazing... it is not. At the end of the day we ended up with a decent deal but certainly not worth the 4 hours in the car plus the 5+ hours in the dealership and we missed out on the activities we intended to do with our kids while in town. Just a little added details, we looked at 1 car, knew what we were there for, and test drove just 1 car. Negotiations were done fairly quickly but the upselling was insane.

    Hyundai of St. Augustine

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    3.7
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    To: Management of Hyundai dealer in St Augustine, Florida…read more From: Carol Pandza Re: Bryan Payne, Service Department On Saturday, 2/28/26, Steve Pandza and I began our trip from Naples Florida, where we had spent a month to New Jersey, our home. We were aiming to reach Savannah, Georgia that evening, taking turns driving Steve's relatively new pre- owned hybrid Hyundai Santa Fe. The car had been running beautifully, when several hours into the trip, Steve thought he noticed the car running rough and accelerating slowly. We pulled over and it seemed to subside, so we kept going. I took over driving at one point and noticed immediately that the car would not accelerate past 60 mph. Then several dashboard lights lit up. We were unsure what we were near but looked up and stopped at two Hyndai dealers along the way who told us they were too busy to help us and that we should find a hotel and wait for Monday. They would not even look at the car, although they were open and it was early afternoon. We gassed up the car and kept going, cautiously, at about 55 mph. We stopped for gas again in St Augustine, FL. I looked up and saw a sign that we were near the St Augustine, Florida Hyundai dealer. We thought we'd try a third time. We got to the dealer around 5 pm. It was after hours but Bryan Payne and one other gentlemen were still working, closing out the month. They came outside and conducted tests on the car, taking over 30 minutes, and determined that the problem was likely a 12 volt battery that was over 3 years old and not charging. They had no access to parts to help us get a battery there but they wanted to help. When Bryan learned we were trying to head home to NJ and reach Savannah that night, he said "where there's a will, there's a way". His wife called while he was with us. He spoke lovingly to her and explained he would be late as he was helping us. He asked if we would be open to this: he and Steve would go to a local place and get a new battery. He lived close by and would take me to sit with his wife Alexandra and their beautiful baby, Cylas. This was irregular but he was so willing to help us on his own time that we thankfully agreed. I spent about an hour with Alexandra and Cylas while she held dinner for Bryan. Steve was accompanied by Bryan to secure the new battery. All in, this took several hours. Alexandra and Cylas were warm and welcoming, Bryan was a lifesaver, and Steve and I are eternally grateful. We finally reached Savannah after 10pm, tired but so grateful. Sometimes today, it feels like no one cares about service or people. Bryan does care. And his actions showed it. You have a gem there, and I hope you know it and find ways to keep and reward him. He helped two strangers, after hours, on a Saturday afternoon/evening. Bryan even gave us his cell number to let him know we arrived safely. He got back to us to check on us the next day. We will never forget that, or him and his family. We took our time but now have been back in NJ for several days, with no further car issues. Special mention to our local salesman from NJ, Pat Carmody, who called us back and tried to help from a distance. Our eternal thanks. Carol and Steve Pandza

    I had casually been looking for a new car for the last year. Found a car on a third party app that…read morewas at Hyundai of St. Augustine. My experience with this dealership from start to finish was excellent. The salesman was not pushy at all. We communicated for about a week via email prior to me getting to test drive the car. In the end I got a fair price on the new car and exactly what I wanted for my trade in. Every person I interacted with at the dealership was very friendly. The dealership itself is one of the nicest I've been to. When I came to pick up the car it was detailed, fully charged and topped with a bow waiting for me. Was a nice touch. I definitely recommend Hyundai of St. Augustine.

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    After shopping around at 3 Jacksonville area GMC dealers, I contacted Jack Wilson GMC in St…read moreAugustine through GMC's on line search. I received a speedy response from Joe Zimmerman, Product Specialist. Joe listened to my needs and worked up a deal very quickly on a GMC Yukon Denali. I felt like he wanted to earn our business. We went to see him the next morning. He had our Denali right up front ready to go for a scenic St Augustine test drive. After test driving and crunching some numbers, we left for lunch. After lunch, we thought about looking at Bozard Ford while in St Augustine. When we started to drive over, Joe called & offered us a better deal, so we went over and bought it. Jack Wilson GMC is now part of HANANIA automotive group. They are a great company that offers a superior product. But it is Joe Zimmerman who makes it happen. Joe acts as an adversary, an advocate and when I say "Goes Above and Beyond" I truly mean that. Professional, polite, attentive and most importantly TRUSTWORTHY. Thanks to the General Sales Manager, Mr. Don Monahan who approved all of our "special requests". Great teamwork by all involved. There's no push, no hard sell. Just answers to questions and advice on which GMC fits you. Joe is the guy I'll call when I want to buy a GMC.

    Yelp Review Draft (Final Corrected & Verified) I do not…read morerecommend this dealership. My 20-year-old son put $10,000 down on a used vehicle purchased from this dealership. The remaining balance was financed through a bank. Shortly after purchase, the vehicle developed serious engine problems. When the issues began, we contacted the bank immediately and explained what was happening. The bank advised us to also contact the dealership, which we did. Despite being fully informed and involved, the situation has only escalated. We were later told by the general manager (Rick) that there had been a mistake on the dealership's part regarding the warranty. Because the warranty was not properly submitted, diagnostic testing that should have been covered was not. Even after acknowledging this error, the dealership has refused to take responsibility for the resulting costs. The first diagnostic facility informed us they did not have the proper programming to diagnose a Jeep, forcing us to tow the vehicle to a Jeep dealership for accurate engine diagnostics. Those diagnostics revealed extensive engine issues, with repair estimates exceeding $10,000. Despite this, the original dealership demanded that we pay for diagnostic testing and towing back to them. We were initially told the dealership would cover towing costs. That did not happen. Instead, my son was pressured to pay $220 to release the vehicle, and then required to pay $310 out of pocket for towing, because the dealership claimed they did not have a credit card available to pay the tow company. This later proved to be untrue. We paid the towing cost ourselves. That $310 was money set aside for a rental car, which my son needs to travel to and from school. Because we were forced to pay towing costs that should not have been ours, I am now unable to secure a rental car for myself and must rely on others for transportation. This has caused real and immediate hardship. On top of this, we are already paying for a rental vehicle, adding further financial strain. Rather than issuing a refund, the dealership is now pushing a trade-off that would result in higher monthly payments and increased insurance costs, which is not an even exchange and does not resolve the original issue. What is most concerning is the manipulative nature of this process, particularly given my son's age. The situation appears to be controlled entirely by the general manager, leaving my son without meaningful options. Multiple people have observed this behavior. This is poor and unethical business practice. We did everything required of us as buyers. Yet we are now facing mounting debt, stress, and expenses due to a vehicle that was not road-worthy. We are requesting a full refund of the $10,000 down payment, along with reimbursement for diagnostic testing, towing, rental car expenses, and related costs (including accessories purchased for the vehicle that are now unusable). Important warning to future buyers: Do not rely solely on Carfax. For any vehicle purchased from this dealership not just Jeeps insist on a full engine diagnostic test before purchasing. Based on our experience, I cannot recommend this dealership to anyone.

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    (70 reviews)

    My husband and I had decided to purchase a Jeep Wrangler so I searched local Jeep dealerships for…read moretheir inventory. Atlantic advertised a Sport S model as a new arrival for a very reasonable price. I left a message and early the next morning one of their salesmen, John Duford, called. He was friendly and answered my questions so we drove up to the dealership that morning. John had this particular Jeep parked out front which was nice. He was again very informative and no pressure. We decided to purchase said Jeep after driving same and imagine our surprise that we were out of there in two hours which included driving to our bank to obtain a cashier's check! He even helped my husband pair his cellphone with the Jeep before we drove off. Two days later John called to verify we were satisfied and if we had any questions or problems. He is a great person to work with. And the manager was very professional as well. We are thrilled with our purchase and the ease of acquiring same.

    *ATTENTION* Please Do NOT Buy From These People! Please read the 1 star reviews for honest feedback…read moreinstead of what seem to be fake 4 and 5 star reviews. The first thing I want to note is that, in my opinion, so many of these reviews for this business are AI or otherwise falsely generated. It's very easy now for businesses to pay for or generate reviews and it seems to be the only thing these guys do well. I went to Hanania to see if they were in the market for purchasing our vehicle. We were in need of a tow vehicle and ours was on its last leg, so we thought we would sell it and use the money to put down on a new one when we were ready. Hanania was local and convenient. We were lowballed on the amount they gave us ($800) which seems to be the exact same offer as every other person who sold a vehicle to them regardless of the vehicle, but we weren't desperate and didn't have time to shop around, so we took the offer. They took our vehicle and told us that they would be mailing a check and that it would be to us in a couple of days. It took two weeks to get paid for the vehicle that they had already taken from us. We finally had to contact their general manager to get a check written for us that we had to travel to Jacksonville to pick up. That same general manager spoke with my husband, talked a good game, and assured us that it was a one time mistake and that he would personally take care of us when we were ready to purchase our vehicle....we fell for it. When the time came, we gave them another chance. Here's where it gets bad. We went to the dealership and spoke with "Jack". Jack said I was approved and he just needed to find the vehicle we needed and that he would let us know when he had one. So, we waited. And waited...when he finally called and said that he had exactly the vehicle we wanted and it was ready to be shipped to our location, we just needed to give them a down payment, so we did. They took money from our bank account. At this point, we are more than 10 days into this transaction. We then got a text from Jack asking us if there were any other colors that we would accept, we were very confused....wait, what? I thought he already had our car on its way and that's the reason we put $$ down. WTH? So, he gave us some lines about the color not being available and we continued on since we were already into the transaction pretty deep. When another week of us asking questions and getting no responses went by, I started getting more aggressive with my texts. Then we got a text that he was having trouble getting me approved. What in the absolute scam did I get myself into? At that point, we had already lost out on several events because we didn't have a tow vehicle. I decided to get the General Manager involved. When we contacted him and told him what was going on, he said he would "get in the middle of it". They still have our money at this point. After several more days of waiting, he texted us that there are no vehicles available that match what we need, but that we were pre-approved for a different truck on the lot and that he was going to text us a picture of the sticker and if we like it, he would get the ball rolling on it. The text with the picture never came....from the general manager (Paul). We messaged him and called and still no text. When we finally got in touch with him after the weekend, he kept telling us that he was still working on it. WHAT? At this point, Jack has stopped communicating with us entirely even when we messaged him. They still have our money. More than a month after we began the transaction, gave them a down payment, and communicated with someone as high up as we could go, we had gotten nowhere. I had finally had enough and told them that they needed to give me my money back. It took them almost a week to give it back. No apology, nothing. Just a text that said that it had been refunded. Then came the letters. They hit my credit with inquiries 9 times. Yes, that's right....9 times with hard inquiries. More than 40 letters in the mail about inquiries into our credit. These people need to be sued.

    Coggin Honda Of St. Augustine - car_dealers - Updated July 2026

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