We went to look for a used vehicle and we were greeted by Jason Gama. He listened to what we were looking for and showed us exactly the vehicle we wanted. Jason was never rude and never tried to push us to purchasing something that we didn't want or something more expensive than what we wanted to spend. Jason Gama was one of the best people I have dealt with when purchasing a vehicle. We also had a great experience with BJ Brooks and Daniel Dudley. I would definitely recommend them to anyone who is looking for a great reliable vehicle at a good price. read more

Scam alert! I went in for a coupon deal they sent me where I was supposed to receive an oil change for a total 29.99 + taxes (city). When I got there they tried to charge an additional 12.99 for a "service" fee. My final cost after all of the fees was going to be 55 and change. My argument is why does it say oil change and then charge an additional unadvertised fee on top of that when the service is the oil change. Nice try! Bait and switch to say the least! They were like..."we are advertising a service and then when you get here we will simply charge you extra". Stay far away from this dealership. If they are this dishonest with a basic oil change can you imagine what it would like to try to purchase a vehicle from them? read more

Just not happy how things went down with management. Tried calling but never got a response back from the GM. I just say buyer beware applies to this dealership. "We back our used cars" biggest lie ever said at this dealership. Lost almost $3,000 buying a bad used car that they never really tested and then had to spend an additional $2,500 on another car (plus they tried to upsell us). Kevin-I tried calling you several times. if you really want to make things right, return calls. read more

Hannah & Josh are ABSOLUTELY INCREDIBLE!!! I have never purchased a car before and doing everything for the first time, by myself. They made sure to set me up in a good reliable vehicle in a price range I can afford. No pressure & no stress. These two make a FABULOUS team and I highly recommend coming to this specific dealership to make your car purchase. read more

Coggin Honda Of St. Augustine - Toyota 2016 - Car Dealers Near Me - St. Augustine, Florida

Still no call back. You can offer great customer service at a time of a deal, but when there are issues and concerns, that is when truly great customer service really matters read more

My husband and I were in the market for a different car after our car just wasn't fitting our needs. We had tried one other dealership and I really don't think anyone wanted our business there. Here's where Coggin Honda of St. Augustine comes in. My husband drove to them Monday afternoon looking at their inventory and finally landed on this gem of a vehicle, Our 2016 Honda Pilot EX-L. Tim, your salesman, was willing to answer all of his questions and then all of mine when I called in as I was not at the dealership with my husband in the beginning. He even answered the same ones multiple times. I will say I was impressed with the finance department, they made sure we didn't leave without the numbers closely matching our budget. that was important. I loved being able to test out the remote start and having Tim show me all the other features of the car, even some he hadn't shown my husband while my husband was signing papers. This experience has been what dreams are made of, super smooth and easy. The car is absolutely perfect. Thank you Coggin Honda of St. Augustine read more

Coggin Honda Of St. Augustine - Our "new" baby 2016 Honda Pilot EX-L - Car Dealers Near Me - St. Augustine, Florida

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Service ! All across the spectrum! A totally non responsive service department. Impossible to reach by phone impossible to get a call back. read more

Got my Honda back from a oil change checked it and was a quart low. Called them and their AI will not let you talk to anyone and nobody will call you back. read more

Samir and the whole team at Coggin Honda of St. Augustine is absolutely wonderful! Everyone there is truly kind and looking out for your best interest. The lovely Fatima from the service department was extremely helpful and recommended us to Deb in sales. When we went back the next day, we found out it was her day off but Samir took care of us. Regardless of being our salesperson- she still called the next day to thank us for asking for her and extend her help if we should need it. We were not expecting that as well as a follow-up from Samir to check on us! They truly went above and beyond for my mother surpassing her goals and expectations for this car-buying experience. We had a very poor experience with a different dealership when she purchased her previous Honda vehicle. We had the intention of seeing what her trade-in value was, coming in with a loan from her bank, and finding a reliable used CRV to help my mom transition into more reliable transportation. Instead we were shown that they could do better for us with a new CRV at a lower interest rate! They worked very hard in making that a reality for my family. They did not make my mother feel inferior or attempt to hard-sell her into something that would put her into a precarious financial position. They respected her criteria and showed us every option needed to make an educated decision. At one point we needed to step away to make the decision on the car and left the dealership to look at other options and mull things over. We called Coggin and told them we were coming back to work out the deal, and that we would grab some food before coming back in. My mother was feeling dizzy and desperately needed something for low blood sugar so we stopped off at a gas station to get her something quick to eat. Unfortunately we got locked out of our car at a gas station off of 95. I thought it was a long shot, but thankfully my mom had Samir's card and I called his direct line. He had a key cut and came to our rescue personally. If that doesn't explain the kind of operation they are running and the excellent character of their staff- I don't know what could. Not to mention- the financial director BJ brought paperwork where she had missed giving her signature to my mom's job to keep from inconveniencing her. They truly care about people and not just the money they have to spend. Buying a vehicle can be a very nerve-wracking process, and the place you go to accomplish that task makes all the difference. A car is an essential for most Americans, and when you are in need of one the last thing you want is added pressure. My family feels confident and cared for. That is truly everything. Thank you, Coggin Honda St. Augustine! read more

Coggin Honda Of St. Augustine - Car Dealers Near Me - St. Augustine, Florida

Had our Accord serviced today for a recall, they never offered a loner, and had our car ALL day , and no complimentary cleaning . We were told last time we brought it in that they didn't have time . Have been very disappointed in this dealership!!! I would definitely not recommend this dealership to my friends or family. Go somewhere else ,not here !!! read more

KERRY WALL, a Service Advisor, at Coggin Honda of St Augustine gave us superb service. The low air pressure light came on. Even though the pressure was perfect in all 4 tires, the warning light would not go off. Kerry talked us through the process to reset it. He patiently explained the process, and made sure, we understood the steps. He is an excellent service advisor, Coggin Honda should offer classes to Honda owners, with Kerry at the helm We'd attend in a heartbeat. Thank you Coggin Honda for having employees like Kerry on your staff. He deserves a raise. read more

Coggin Honda Of St. Augustine - Kerry Wall's Calling Card - Car Dealers Near Me - St. Augustine, Florida

We purchased a lease 2022 Honda CR-V Touring Edition back in July of 2021. We decided after 18 months into the lease we decided we didn't need the vehicle anymore due to our travel plans with retirement. We spoke with Ace (who was our original sales associate in 2021) about our situation. He did all the paperwork and made it super easy to bring the vehicle back. Easy peasy lemon squeezy we were out in about 1 hour! By far Ace Fagundo has been the best sale associate we've ever had during vehicle purchases!!!! Very easy to talk with and super nice. Thank you Coggin Honda and Ace Fagundo for all you do!!! read more

Coggin Honda Of St. Augustine - Car Dealers Near Me - St. Augustine, Florida

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James Paul is an awesome salesman. He took good care of me today when purchasing my new CR-V Everyone was helpful and courteous.

Bought a car with Mike Smith, finance through Tyler Freund. No pressures, no haggling. Everything was pleasant and straightforward on my CPO car. Highly recommend. We drove 2.5 hours to do business with these guys over several others. read more

A less than one yr old vehicle with 45k miles in for noise in air conditioning fan. Car not blowing cold. I purchased the extended warranty policy and nothing was covered. $502 later I feel ripped off. They told me I needed HEPA filter and alignment. I approved them on line and they were not done. The cost given me was $599. They charged $502 and apparently did not align or replace filter. I was there at 7:20am and called them at 4pm and apparently my service advisor took a "late lunch" and forgot to call me to tell me the car was ready. Not a very good day at Coggin Honda St Augustine! Will never by another vehicle there. By the way, the 37-41 mpg on the sticker has never been even close. The car rarely gets 32 mpg. They have never been able to explain that either. Before you go near the place, exhaust all other options. read more

I had a great experience at Honda in St Augustine. I made an appointment online, showed up early, and was seen as soon as I came in around 5:30 pm. Kerry helped me and gave me updates regarding my vehicle. The waiting room was lovely, outfitted with comfy chairs, two different TVs broadcasting sports and a movie, and they provided free coffee and select snacks. I had a lovely experience. Thanks! read more

Coggin Honda Of St. Augustine - Lobby - Car Dealers Near Me - St. Augustine, Florida

I was deployed and figured I would go on the Honda website and build out a new 2023 Accord Hybrid Touring trim level to replace my wife's 428i Series BMW since she wanted to move to a hybrid before everything goes EV. Once I selected all my options I was directed to my local dealers who had them in stock and/or incoming. The first dealership to pop up was Coggin, and I could purchase the in stock vehicle online which was appealing as I was still out of the country. I immediately went to the linked purchase page, signed the DocuSign contract 23 March and paid for the vehicle via credit card and an agreed trade-in value for the BMW. How easy......or so I thought. That's when things started going sideways. The next day I get a call from our salesman, let's call him JP for brevity, telling me that they don't take Amex (untrue as stated by Asbury Automotive Group, the parent organization of Coggin Honda) even though their system was happy to take $24000 the night before, and unfortunately, that vehicle had coincidentally been sold the day prior. Hey, I had a signed contract and the car was sold THE SAME DAY as the day I contracted its sale. My bad luck, I surmised, but I asked that since I wasn't going to be home for almost a month if they could search for one. JP agreed and he would work that out with their inter-dealership tradesman to do just that. Great, we're back on track....or so I thought. Silly consumer! The day after I returned from deployment, 1 April (I should've taken this date as a hint of how F-ed up things would eventually get), my wife and I drove up to St. Augustine to sit down with JP and iron out the particulars of the sale and trade in. JP had a purchase document with the VIN for the vehicle they had found for us, so I paid a down payment (by Visa) to secure this incoming vehicle. Great news, we're on our way to a new Accord! The expected arrival date would be 15 April and we were shooting for a pick up date of 21 April. Not so fast, buddy. This ain't in the bag yet, not by a long shot. I emailed JP periodically over the two week period leading up to and including the day it should've arrived. He told me that they were still waiting for word. I don't like waiting for something to magically happen so I insisted he find out where it was and why they didn't know where in the process it was. Then the other shoe dropped. On 19 April I as told that one was sold by the other dealer prior to shipping it to Coggin. What am I to believe is truth in this situation? Why, only after multiple emails requesting status updates, did I finally learn of the second car being sold out from under us? I can only go off the level of customer service provided my wife and I, and my overall assessment of Coggin is that this dealership has 1) failed to honor a contract, 2) is non-communicative when unfortunate circumstances don't favor them and 3) Provide falls claims of both automotive group policy and lack of integrity when dealing with customers. The irony is that we weren't in a position that required us to immediately replace a vehicle, nor were we overly ambitious in our eagerness to buy a new vehicle. We will hold on to this extremely nice 428 and when we are ready to buy we will be taking our business elsewhere. I encourage others to vote with their wallets at some other dealership besides Coggin. This experience disgusts me to the point I would rather choose another make of vehicle if this is how Honda treats its customers. I will share this sentiment with all who are considering Coggin for their future vehicle purchase. Update: Contacted the CEO of Asbury Automotive Group regarding their subsidiary. While I don't expect to hear back from David W. Hult. President & Chief Executive Officer, I would hope it would give Coggin Honda a bit of attention so that the next customer is better served. read more

Coggin Honda Of St. Augustine - Not how you want to envision your next car purchase to go - Car Dealers Near Me - St. Augustine, Florida

What a breath of fresh air to go to a dealer who does not play games and you don't get the "well, let me go talk to my manager" speil over and over. I spoke with Aaron, my sales rep, over the phone. Told him what I wanted, what I did and did not need added, and he was very prompt and courteous with his responses. He texted me the info I needed and pretty much we had a deal over phone/text within 30 minutes. I made the drive from OP just because I appreciated the way he had handled my purchase. Once I was there almost everything else had been done and I just needed to sign a few documents. I also appreciated that he went over every button and option in the vehicle. So many times you're just handed the keys and you spend days trying to figure out how something works (or at least that's been my experience in the past). I drove away with confidence of knowing how to turn on the cruise control, use my phone with the car, etc. All in all a very positive experience with a car dealership. read more

Coggin Honda Of St. Augustine - My pretty new CR-V - Car Dealers Near Me - St. Augustine, Florida

would stay far away from their service department. Cost us ALOT of money (over 6k) on a perfectly running car that we brought in for a recall item. NO one offered us a penny of our money back over their negligence, including the GM. Who knows what they did under the hood of our vehicle. Over 4 visits there, over 6k later, ruined pavers infront of my house all because we brought our car there for a recall and it went downhill the minute they touched our car. read more

Salesman JAMES at Coggins was amazing . The easiest, most hosest sale I have ever done . My expert cart buying friend found my deal on a Honda Pilot with 11k miles fully loaded electronics package z was a dealer loaner 2024 . Great price and they were negotiable on price and my trade . I literally drove 5 hours each way because Sarasota is all MORGAN . Not good . And in Sarasota they will add at least 8k to the price. No negotiable . It was fine . I saw st Augustine and spent the night . Financing will always try to make a buck on you no matter where you go . It's the process . I got a pretty moderate rate . I really wanted Honda low interest loan . Tier one credit . But I ended up refining at a low rate through my credit union . I will be back to Jane's and have already referred people here . Smaller dealership independent or low corporate is the way to go . James should be a manager . No pressure. Honest, and no sleaze family man . read more

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Customer loyalty at this dealership isn't worth anything. I'm now stuck in a vehicle (non-Honda) due to the fact that they don't care. They did care before the chip shortage and the economy caused a supply and demand shortage of vehicles, but now that they have the upper hand...the customer doesn't matter or I wouldn't be in the situation I am currently in. Do yourself a favor and shop elsewhere. Coggin is a fairly good family of dealerships, but not this one. read more

My wife's parents recently moved to St. Augustine and were ready to buy a vehicle. They had cash and knew exactly what they were looking for. The 2021 Honda HRV that was advertised on their website ( more on this later) On Wednesday the 26th around 4:30pm we walked into the dealership (Christine) sat behind a desk. Didn't get up, didn't greet us; didn't say a single word. Only a hollow scowl. We assumed that she was preforming some other function for the business due to her total disregard for our presence. We started looking at some of the cars in their showroom hoping that someone would help guide us. Nothing.. after about 15 minutes my wife approached (Christine) to ask if we needed an appointment to speak with a sales person. She told my wife no; and that someone would be right out to help us. We told her we would be outside looking at cars on the lot. Twenty minutes later nothing. So we went back inside the dealership. We were then told that all of their sales people were busy because it was month end and that "we would just have to wait" I'm not sure what prevented her from getting up and coming outside to tell us that while we were waiting. She just looked at us until we came back inside. We awkwardly waited around for another 15 minutes before telling Christine that we were going to leave. I asked her for the general managers contact information in which she replied that she didn't have it and handed me a blank business card. My wife said goodbye to her and she just sat there and scowled. She wouldn't even say goodbye. The way we were being treated at this point was actually laughable. We felt completely unwelcome and uncomfortable. We drove the 40 minutes back home with an awful taste in our mouths. Did we do something wrong? Should we have rented tuxedos to be treated with respect at this dealership? After sleeping on it we decided to give them another shot, perhaps they were just having a rough day. So we decided to call first. We called them to inquire on the HRV that was advertised on their website. They were apparently having problems with their phones on Thursday morning as our first 3 phone calls ended with the people on their end not being able to hear us. We waited until the afternoon and tried again we were finally able to speak with someone. They confirmed that they were having phone problems. They told us that the HRV we were interested in was actually at their sister location and would need to be delivered before we could see it and that we would need to speak with their manager to get things going. He was not available and would have to call us back. So we waited, we received a phone call from JC who is a "senior sales consultant " we were told that we could buy the HRV that is listed on their website but would have to wait for it to be delivered. We needed to buy a car now so we asked JC if they had any other options. He told us about another HRV that was similar. A few thousand more but available now. We made an appointment to go see it for Friday morning. A few minutes later we receive a text message from JC stating that he actually can't sell us the car because it had some kind of recall that needed to be addressed. What?? So we questioned him and he could not provide any more information. Never once during this process did he offer us any reassurance or solution. It's like this dealership actually works not to sell cars. We ended up buying a 2022 HRV from a different dealership. I'm just a regular guy with a family who was trying to buy his in-laws a car. if they treated me this way they will treat you this way too. There were many opportunities along the way for them to change how this experience went for us. I completely appreciate that things don't always go the way they are supposed to, you should give people chances. We all work and try. That's not what happened here. This was alack of integrity and professionalism. Give your business to a company who will appreciate treat you right. My experience is a great reminder of why it's so important to have the right people working for you and representing your business. read more

Personally, I had a great experience with my purchase. I had chosen two cars online and unfortunately my first choice had been sold the night before. Fortunately I had a backup chosen and it was still on the lot. I communicated with Albennes - my sales rep - on my expectations and what he should expect from me. After getting my insurance check for my car that was totaled by lightning, I came here with check in hand and ready to go. No games, some light negotiations and the deal was done. read more

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Always a pleasure to deal with Jason in service, always gets me in and out quickly. True professional there and has tons of knowledge. You won't be disappointed. read more

This is by far the best auto buying experience that I've had. TJ went above and beyond to help me secure a Honda CR-V Hybrid Sport Touring before it got delivered to the lot. He's the only salesperson who kept in constant contact with me and did what he could to find one locally and in other cities at a Honda dealership. When that didn't pan out, he let me know that the vehicle in my color was being built next week and that hopefully they'll have it by the end of the month. They could reserve it if I put a deposit down and to say myself a whole lot of stress, I went ahead and did it. We test drove a EX-L which was like the Sport Touring just not a hybrid and it was fantastic. He went over the EX-L and the Sport Hybrid, super knowledgeable about both vehicles. He also let me know that the Hybrids didn't have a spare tire due to battery space but it did have a tire repair kit. I didn't know that. He also walked us up to the employee breakroom so we could get something to eat since never one of us had eaten yet and we were hangry. TJ was very professional, very relatable and made me happy. I can't wait for my vehicle to arrive. read more

A Very demeaning and insulting experience. THE Attorney general Sales boss yells at me to "GET OUT" OF the dealership and threats with "JAIL time" ??? read along... (why AG? details below) Is it Racial Profiling? Illiteracy? or sales men wannabe DHS/border Patrol/Attorney generals but failed school? I am a south Asian techie on a work visa (work for top CRA). DESI / Immi community please take a minute to reflect. I called up to make an appointment to look at a minivan. Sales expert Mr.John meets me , we step into the dealership . He asks for my license , and I provide it as a common practice at all dealers. Now he looks at my license and points out very suspiciously that it is a temporary license and it has only 1 year left. I ask him why he's concerned and speculating on the dates of my license and when it expires or temporary. Then he gets offended and says "we started off on a wrong foot, let me get someone else to help you". He then takes my license and runs into sales room and gives my DL to two wannabe ATTORNEY GENERALS sales heads(Mr.BIG AG and Mr.SMALL AG), and they exchange it among themself speculating as if they are verifying as if it's a collectible or contraband. At this point they did not make a copy/scan my DL or take me on a test drive(the genius sales guy would accompany me anyways). I did not like the way they were suspicious about my DL. We haven't reached a point where they are running my finances to doubt my credentials. Now I asked the both AG's to return my DL and told them, It's not fair for them to speculate if my license is temporary or permanent and it's not their business and they should not discriminate or profile people. Mr.SMALL AG takes me to another room and tries to tell me they have to speculate and verify the validity of my DL . Goes on to say , their genius sales guy came back to work after many years and not in touch . He goes on to say that financial organizations require this info to qualify for loan and all... I stop him and tell him my license is REAL-ID compliant and it's not the bank's/ lender's / dealership's business to profile me based on my license validity dates, it is my credit worthiness and ability to pay based on which institutions lend . I told him that when you pull a credit report, it does not report on your nationality or citizenship status because they are governed by FCRA/CCPA and should not discriminate on the basis of race, color, religion, national origin, sex, marital status and age. Mr.SMALL AG says they are all aware of it and it's their practice to speculate and this is all normal, at this point I tell him this is BS and this is profiling and discrimination. There will be legal consequences for this kind of practice and I walk out. I wanted to show them that they made a bad judgment, I went back to show my earnings just so that they SHOULD NOT JUDGE people and they should not treat customers with suspicion and discriminate based on race, color or status. It's a dealership and they are salesmen , sell cars and nothing else. Interestingly this time the Mr.BIG AG sales manager loudly YELLS at me saying , "they are required to check the validity , authenticity of Driver's license" and the ATTORNEY GENERAL has provided them the law and provision to do that. At this point I tell him it is B.S and asked him what statutory law? NOW, he yells at me - we don't have to tell you all that, GET OUT OF HERE (twice loudly), Now he threatens me "GET OUT" or else "END UP IN JAIL". I quietly walked out, I know my limits as I am on their business premises. Lucky for me my family and kids were waiting out in the car, they did not have to endure this insult. By all means I tried to call their bluffs where possible. I leave it to the reader, it could happen to anyone. Imagine what would happen to the privacy of the personal info in the hands of people like this. Where it could be going and who might be holding it. This is all to show a used car. read more

Brought 2023 Honda ridge line black edition into the dealer ship where I bought the truck for an oil change service advisor asked if I wanted the tires rotated for 25 dollars I said yes. While the truck was waiting to go into the shop I marked the wheels this was done under the dealer ships cameras. I also watched the truck the whole time it was up on the lift . Never was the tires rem? The truck was drove out and I was given a bill for the tires being rotat which was never done. I showed the service advisor Andra the marks on the wheels. Nobody cared at Coggin Honda ripping p off seems to be they do business???? read more

I had a check engine light come on in my 2015 Honda CR-V on a Thursday. Called same day to get an appointment, first available appointment was Monday morning at 8:20 AM. Because I couldn't get an appointment until Monday I took the car to AutoZone to get the code read to ensure I didn't damage it by continuing to drive it. Arrived early for my 8:20 AM appointment and it only took a few minutes to get the vehicle checked in. Was told that it was going to take a while to get an assessment of what was wrong because there was only one tech and to many vehicles in for service. Took the shuttle home and waited. My vehicle clearly didn't get into the "shop" until sometime in the afternoon because I didn't get a call until approximately 3:39 PM. Of course parts had to be ordered. There was a question if they might arrive early enough to be able to get my car back the next day. Parts did arrive but didn't get a call so I texted the service writer. When he finally got back to me he said that in fact the parts had come in and the vehicle was in the shop and would be ready around 2:00 PM. Asked to be picked up and was told it would be after 3:00 PM before I could get picked up. picked up the car without event. Then came a text from the service manager (SM) to provide feedback and almost immediately received a second text with a link for a google review. I chose to contact the SM first. I provided the following: Hi Juli, Thank you for reaching out. You have some nice people working for you. I haven't used your services in probably two years as I have been out of state working. Never had an issue before. Unfortunately, it appears that your company (and aren't you under new ownership?) is no longer focused on the customer. I made an appointment for 8:20 AM on 12/9, I was early for my appointment as I usually am. My car didn't actually get into the "shop" until sometime afternoon and I wasn't contacted until approximately 3:39 PM as to the prognosis. As you know, that meant that was not getting my car back that day and no promise was made that I would get it back the next day because of parts. Fortunately, parts did come in early and I got my car back on 12/10. So, it appears that you were either over booked and/or are understaffed. Either of those makes it about profit not customer satisfaction. So I'm really not sure what the purpose was of having an 8:20 AM appointment if my vehicle couldn't get into the shop until afternoon, (again, over booked and/or under staffed to increase profits) other than to inconvenience me. And, to add insult to injury you only have one van to drop and pickup customers. Nice people can't fix a bad business plan. Thank you for the opportunity to voice my opinion/concerns and you have my phone number should you desire to talk more. Best regards, Steve As of this writing, I've heard from abs no one! So, I thought okay, I'll use the other link to see if I could get a response. Tried the link and it took me to a great review I had provided TWO YEARS ago and I couldn't create a review for this visit! So I'm here I am. During this process I went through the other google reviews and it looks like this is a systematic issue. Use to be a good dealership. read more

by John I had appointment on Friday Oct 18. 2024 for to of my cars honda crv 9 am and Honda Accord 9,20 am they had us sit there all day before they told me my honda accord which they schedule for 9,20 am they told us after 4pm that they could not look at the car to say Oct 19 to change my oil so they kept the Honda over night they did not have free rent a car to take home... they did the work on the Honda CR-V everything was fine but on the honda accord they took a video hunting for something to fix they found a issue with the back brake caterpillar in the video they sent me they said take it back to were you had it done they did it wrong ,,, it so happens it was them they did 13 months ago around so they called and said they buy the part and wont charge for labor and the charged us 175,99 and a oil change 69,99 which they did not do I checked the oil the next day and found it not to have been changed so I call them and talked to there manager about the oil and the brake job I informed her they should have not charged me for the brake job because it was them who put it on wrong then I called 6 auto parts shops all said the part was limited lifetime warnte and it was for 110. or 109 all they had to do is bring the part back to were they pursed from to get a new one for free but that not what they did they charged my 175,99 so I asked them were did they buy the part from I told them a homeless man can walk in to the 6 auto parts stores that I called and pay 110 with lifetime warranty and Honda did not use there manufacture part which I asked them to use 13 months ago they said dit did not matter what I found is it the part was put on wrong it could be taken off and put on right so I asked them were did they buy the part ?????? they still have not told me so the manger had many named John I guess he her boss so he sai she would get back to me in 24 hours when I first talked to hime on Tuesday Oct 22 2024 so I waited for a call that never came so I called him back a few times no one answered then I got hold of him at around 346 pm he said he call me back in 45 minutes but he never did so here I am I gave them plenty of time why did they charge me 175,99 when it was under warranty and were did they get the part that they paid 175,99 ???????? when every place I called in palm coast and st augustine said it was 110 ????? so I want my money back for the work that they did not do on changing the oil 69,00 and the brake Job which there Owen fisherman said it was put on wrong I use the word fisherman because they look for ways to get your money did they buy the part?????????? they wont tell me were they got it they make a video before the work is done but they don't take a video of them doing the work why is that ?????????? they should so we can see that they did the work I would not recommend them and after spending 1000s on this shop I wont be giving them 1 penny more to all check every thing they say and do they have proved they cant be trusted I will fight for justice and get my money back for the work that was not done and they brake job that they did wrong but charged me for there flat out dishonesty is appealing read more

I have an '09 Honda Civic and I could not get the trunk to open, and the backseat access was not available because the latch is in the trunk. I called Coggins this morning and spoke to Kerry Walls. He was very professional and put my mind at ease. He sensed the urgency in my voice, and I was able to be serviced the same day. They did a great job and went above and beyond resolving my issue. I would recommend their Service Dept to anyone. The service bays were very clean as well! Not once did I feel they would inflate my bill. I felt completely comfortable and would go back again! read more

UPDATE: they called and asked me to come in to have the problem checked out. Further update to follow. DO NOT BUY A VEHICLE FROM THE CIRCUS CON ARTIST! traded my Honda CRV for a used Dodge truck. Literally, after signing the contract he tells me the tire indicator light was on; not to worry. The fellas forgot to put the switches in the tires. Just have them, put in when I buy new tires. Two days later the check engine light comes on. The sales agent, Cliff Worrel, told me TWO BAD, IT WAS SOLD AS IS. Said he would talk to the service manager. I was told it had had a thorough check. when I implied that had not been done, he was noticeably bothered. He kept repeating you bought it , AS IS. Is it unreasonable for me to expect a newly purchase vehicle, to not have issues after two days. Now, I have the added expense of the repairs. Any competent and professional business would fix the problem AND have a satisfied customer who might provide future business. How pleased they must feel with themselves. MY OPINION, they are shisters, out to get your money. Go anywhere but here. Oh, did I tell you, I'm 71 years old and REALLY wanted a nice truck to enjoy my last few years of driving. read more

Great experience! Could not have had a better experience with James Paul at Coggin Honda St. Augustine. He was excellent and made the process so easy. My wife and I both purchased a car with James and would highly recommend working with him if you are in the market for a new car. read more

We came to buy a new/used car and we knew what car we were coming to test drive. They were not very accommodating or too willing to haggle however the gentleman we spoke to Cliff Worrell was very helpful and friendly. He did his best to take all of our offers to his uppers and we did eventually come to an agreement and we did buy a vehicle from Cliff. Not sure at this point if we will use them to purchase our next vehicle which will be within this month, but all in all Coggin Honda of St. Augustine sold us a car and we left with a smile. read more

Coggin Honda Of St. Augustine - Us happily leaving with our new car!! - Car Dealers Near Me - St. Augustine, Florida

John ... the gentleman who will appraise your vehicle ... is EXTREMELY unprofessional. Besides insulting me ... to my face ... in front of others ... the man took my vehicle for a "joyride" without asking or receiving permission ... BEHIND my back. I th my vehicle had been stolen. my sales rep Cliff was Fantastic ... I won't be doing business here ... and I have asked John to explain to Cliff .. why Cliff or this dealership won't be involved in my upcoming "mult-vehicle ... trade and purchase John should go back to dairy farming .,, the cows don't care how much you insult them read more

Augustine was absolutely amazing from start to finish. He was knowledgeable and patient. He was able to provide needed insight to assist me in making the right choice for my daughter's graduation gift. I especially appreciated his feedback on the maintenance plan(which I got) and all the safety features. Diana was extremely helpful as well. The 2 of them is an asset to Coggin. I will definitely recommend and send family and frwinds over to see Augustine & Diana, your team's star players! read more

This whole dealership is corrupt! Scamming people from start to finish! After being sold a new civic under the wrong vin # which they claimed to be a mistake but I've found it to be a type of 'bait and switch' scam, they also screwed up a bunch of my paperwork causing so much confusion throughout this entire process! I brought my brand new civic back to them 6 months after I purchased it in 2020 with concerns of an oil leak, oil dilution, power loss, hesitancy, and weird engine noises that were not there before...a print out of DTCs that I was throwing (o2 sensor...misfires..) proving my concerns. I dropped it off in the service department initially to have dent wizard fix a small dent that I paid over $1200 for as an appearance package add-on. Which I thought was way too expensive after the fact. The dent was no more than a $200 job, but whatever...I already paid for it. When I dropped my car off with service as it was UNDER WARRANTY and they said they would take a look at the car while they had it. I've found that no record was ever made of this visit. EVERY SINGLE TIME YOU TAKE YOUR CAR TO SERVICE THERE IS ALWAYS SOME RECORD OF IT...I found later while dealing with this that they failed to do this. They gave the car back to me stating "according to Hondas standards nothing is wrong with the vehicle." Not being convinced, I asked a lot of questions but then left. Three months later I decided to have it towed into Coggin Honda with the exact same issues adding that my car had stalled and gone into limp mode while I was driving in traffic. My dash spazzed out and I puttered to a stop in a nearby parking lot safely. All of my MIL lights lit up. But after letting the car sit (per recommendation from other Honda owners that this happened to) I was able to get the car home. So back to Honda we go...I waited at the dealership for someone to give me an explanation but they came back with "according to Hondas standards nothing is wrong with the vehicle.." AGAIN. Despite all of these problems I was having! Again, not convinced I asked to do a side by side comparison with a new 2020 civic with the same specs. I was brought 1 car which I sent back because it was not even the same trim, year, or engine, and not a turbo so I sent it back...they brought me out another car...and again was not the same year, not a hatchback, and who knows where it came from because it didn't have a dealer sticker anywhere on it. I was told that the noises were a characteristic of the vehicle...however, I know for fact and have video evidence and another mechanic not affiliated with Honda but very experienced with Hondas tell me these noises are not normal. I know the difference between the direct injection ticking and what I was hearing. After a long back and forth with the service dept I decided to take their word on it again and leave. Aug 2021, I brought my civic in for an AC warranty...they fixed it. However, I made them aware that I was still having issues and pointed out the obvious leak I was having around the top of the engine. Their only solution to this was to wipe it off?! Again, "according to Hondas standards nothing wrong with it.." this dept robbed me of my warranty and I told them that I didn't want to find myself back there with a bigger issue when I'm out of warranty. That's exactly what happened. Engine is blown due to a connecting rod failure which they can't give me an explanation as to why it failed...but I can. Everything I brought the car in for under warranty along with proof of a faulty fuel pump is a recipe for failure. The fuel pump is also on recall for my vin specifically. After being jerked around in the service dept by multiple people, I decided to speak with the GM, Jon. After a lengthy email similar to this review...he said it's not a fair assessment to say they are responsible for the engine. I said it sure is given the proof of negligence by them pushing me away every time the car was under warranty. (Google why dealerships shy away from diagnosing issues when it's under warranty). Trust me this isn't over ! read more

I purchased a Honda Accord here 4 weeks ago and salesman was John Paul. He did an excellent job going through the buying process. I got my windows tinted by them and they said it would take 2 hours but took. 3.25 hrs so that's why I put a 4 star .... This dealership seems to have excellent people working for them. read more

Coggin Honda Of St. Augustine - Honda 2020 Accord Sport Edition - Car Dealers Near Me - St. Augustine, Florida

I started looking for a 2019 Ridgeline using TRUECar at the very end of the calendar year, and ended up getting responses from three dealerships, including Coggin. Of the three, only Coggin bothered to say up front that they didn't have what I wanted on the lot, and offered to find one for me. They said they came up empty, so I walked away. ("They", in this case, is Albennes Armstrong and Cliff W.) After I realized I was out of luck on 2019s, I decided to go back to Coggin in February for a 2020 model because they were the only dealer in the area with the vehicle in the color I wanted and they'd been the most responsive local dealer a few weeks earlier. If anyone has read my previous reviews on car dealers, you know I loathe buying cars in large part because I've met so many car salespeople that are ethically loathsome. I would work with Albennes and Cliff again. I found them to keep their word and not practice any high-pressure sales tactics. We settled on a fair, reasonable, mutually acceptable price. The additional options I wanted were installed by the service department within a few days, without any issues. Reading some of the other reviews about Coggin, I would certainly suggest that potential customers be careful and selective about who they work with there. I would definitely work with Albennes and Cliff again. read more

Came in and was welcomed very warmly and fast. when the saleswomen Deb came and showed us around it felt like family. Worked with me as much as she could and got me a great deal! I couldn't be happier! Thanks again! read more

Drove all the way from Gainesville to check out a Civic and everything was going well. Was 90% finished with a car sale before their finance guys came out to try to push their financing BS on me. Made it clear I was going to finance through my bank but they wouldn't take it. Even after asking me all week to put $1,000 down on the car, didn't want to wait literally 2 days for a confirmed sale. Started saying they had tons of appointments on a car they already admitted wasn't moving (was a manual). Anyway, it ended with me walking out mid-sale. Their loss. Saleswoman was amazing though. I'm sorry her bosses ruined the sale. read more