Lori, The Resident Care Director, is amazing and takes such good care of her people! The staff…read morealways seem happy, activities are always going, and I am so glad to see the positive changes over the last several months. Way to go Meridian! Thank you Lori!

We had a amazing time at the event tonight! The building has just been remodeled and the open house…read moreto show case this was a hit! The food was fantastic, the entertainment was great and it was so nice to see everyone from the community come and show there support! Meridian at Westwood is so nice, the residents are very happy and the staff are amazing! Great job!

not sure it is worth 5 stars so I gave 4…read more Facility felt clean but our room was moist and needed a dehumidifier. I am not impressed with the floor plan of the facility. It has high vaulted ceiling in an open foyer but what happens is the sound carries so it is noisier than it needs to be. When having a conversation the noise is carrying across the room. So when you are in a place withhold people talking loud because they don't hear well I could see the noise becoming a problem for my dad. The rates are ok for the area. The head lady is kind, helpful, and answered are numerous questions over a couple months in trying to make a decision on what was best for our family. Location is perfect in gulf breeze proper, walking distance to grocery stores and the high school so it is easy for locals to use this facility and visit grandma and grandpa often while zipping to the store and back you can pop over. The location and the price were our favorite features about the place.

My dad has been a resident for a year and a half. They don't…read moredo much for him other than feed him and put a roof over his head. They are lax and inconsistent on providing the most basic tasks one would expect from an assisted living facility. I have approached them many times with the same issues and only get lip service from the administrator. Disappointing that they can't get the basics right

The nursing staff are very friendly. Facility is clean. The the medical care is lacking. I have had…read morethree friends there. They lack communication with family. They violated HIPPA. They accused people visitors of things with no evidence and denied grand children and children from seeing their parents. Based on hearsay. One man was in there 6 months before they got him glasses or saw a neurologist. When family tried to help by taking to see his already established neurologist they told the family that they can't do that. They put the loved one on meds without informing family. This affected him poorly but it was weeks before they changed it. The family had to call to inquire what was happening. The loved one claimed he fell 2-3 times and called for help and he sat on the floor for hours before someone came to help him. The rooms are made for one patient but the make a bed against the wall in the entry of the rooms for a second person. The facility is aged. They misdiagnosed one of my friends and she almost died. They didn't catch her cancer either. I hope that I am never put in a facility like that. Oh, and just to add to the issues. A friend was told he'd be paid to do Karaoke with the patients and play music for events. He's done this 3 times, and it's been 4 months and they haven't paid him. They say "his service is not a priority." It's very sad how unprofessional this place is. 2

KNIVES BEING USED! BRUISING! SORES! UNATTENDED! LEFT SOILED! Absolutely not! COMPLETELY…read moreUNACCEPTABLE! My grandfather was left unattended in a wheelchair and fell out of it. For how long you ask? No idea! He was left unattended by the staff for too long. Where is the care!? His fall risk bands were cut off WITH A SWITCH BLADE. He shakes, twitches and has ticks- a switch blade is extremely unsafe,  and unprofessional! We spoke to Amanda and the Coordinator of Medicare and their response was filled with lies as they proceeded to gaslight us, push the blame onto my very elderly grandfather- who was put into the extra care wing because he is unable to do things for himself anymore. But it's his fault for falling, for not cleaning his mouth and not changing himself? He has been unable to care for himself and our family turned to them to provide the care he needed. They took off his precaution bands because they "allow their residents to fall at their own risk".  Who says their residents aren't falling more frequently than whats reported?Where is the accountability! My grandfather has been in a hospital bed for five months, he is unable to support himself in a wheelchair! He was given a small one at that! They don't have the proper equipment, proper care and supplies to make him comfortable or even properly care for their residents. The build up in his mouth and around his lips were due to lack of proper cleaning and care. His whole groin and buttocks are covered in sores due to not being changed ! They let him sit soiled for hours! HE WAS ONLY THERE FOR A WEEK AND NEEDED TO BE ADMITTED BACK TO THE HOSPITAL FOR HOW QUICK HIS HEALTH DECLINED DUE TO THEIR NEGLIGENCE! DO. NOT. TRUST. THEM. This is not the first grandparent to be left with so much evidence of NEGLECT! Files were reported before and another one is submitted ! This "care" facility needs to be shut down before more of our elderly family is put at risk.

Great people. Moved my Mom into the place and everyone has been very helpful. The only thing…read morenegative she has said is that the food isn't all that good but the regular cook is out sick. She is a picky eater so take it with a grain of salt.

Excellent staff that really cares about the residents, Marcy is so kind and does a great job!read more

Sabal House is a caring loving environment. I am writing this review based on the care they…read moreprovided my wife. My wife had terminal Brain Cancer and her care was beyond what we could provide. Sabal House allowed her to live with dignity. The staff ensured a smooth transition and helped her find friends with similar interests. The hard work of the staff ensured her last days were enjoyable. When you visit you will want to take special note of their food service staff which is exceptional. I will be forever grateful to the men and women of Sabal House for how they treated our family. My preference is that you don't need the services of assisted living. However if you do, I recommend that you visit Sabal House so you can see first hand how they can improve the lifestyle of your loved ones.

My Husband and I are in our late 80's and lived in a Retirement Center in Gulf Shores. I was…read morestarting to need help with my Husband dealing with Alzheimers. I had ridden by "Haven Memory Care" many times and decided to stop in one day and look around and ask Questions. This was mid 2023. We stopped and visited with the Director and Staff. Everyone was very polite and would invite us to Lunch occasionally with the other Patients, or Events they would have, while we were still considering the Haven facility for my Husband. My Family and I decided to move my Husband in to Haven. Finally, the day came to Move him in. It was "required" by Haven, that My Husband have NO VISITORS for "1 Week". The "Week" was to allow the Nurses/Staff to get familiar with each other. But, during this "Week" period, I could Call and speak to the Director to see How he is doing. I was ALWAYS told "He is Doing Great and Adapting well". The Family was so Happy to Hear that. So, the day after the "1 Week" period, I was allowed to Visit him for the First Time. I noticed "Cuts and Burses" on his arms (I Took Pictures). I went to the Director and asked, "How did this Happen" and to please "dress it and put bandages on his cuts" (they had not even bandaged him and the skin was STILL Hanging on his arm). When I Questioned the "Day Nurse", they said "He got Violent with the Nurse/Staff". Wait a minute, the Nurse/Staff "HAD to HAVE BEEN VIOLENT ALSO to have CAUSED those Kind of Injuries - Is THAT the way a NURSE/Staff handles an Alzheimers Patient is to GET VIOLENT BACK to the Patient?" This was the FIRST I had heard this from the "FIRST WEEK" being there at Haven. The Director was telling me from his "FIRST WEEK", "He is doing Great and Enjoying Everyone" - SO, Was the Director "Lying to Me"? - Sure seems like it. The Director then told me to Contact Haven's Staff "Doctor". This Doctor had Never seen my Husband before or even spoken with him. When I asked for the Doctors Phone Number, I was then told the Doctor had "Changed my Husbands Time to Administer" his Medicine? WHAT? REALLY? It had been "10 DAYS" and this was the FIRST I had seen my Husband -or- Even Heard of What REALLY Happened? It was said to me by the Director, that the "Night Nurse/Staff" - "Writes a Log" on what happens during the "Night Shifts". The Director said to me, "There were Pages describing My Husbands attitude towards the Nurse/Staff. The Director told me One Nurse said, "He bent my hand back and hurt me". Oh, so that is "WHY You Abuse an Elderly Man with Alzheimers" (I have pictures of Bruises and Bloody Skin - that is ABUSE). The Director also told me that, the "Night Nurse/Staff" are "NOT AS EASY GOING" as the "DAY SHIFT NURSE/STAFF ARE". WHAT ? That right there is an "ADMISSION OF ABUSE" on an "Elderly Man with Alzheimers". The Director also told me that, "My Husband could NOT stay at Haven, and called an Ambulance to Send my Husband to the "Mobile Infirmary Hospital" ("Senior Citizen Behavioral Management" facility). I visited My Husband at that "Facility" and they were ALL VERY POLITE and Informative on How my Husband is doing. He will be there "Three Weeks" to determine which "Sleeping Aids and Alzheimer Medication" work best for my Husband. I have NOW gone to "Haven" to "Collect my Husbands" personal Items while he is Still in the Hospital's - Senior facility. "WE ARE NOT GOING TO SEND MY HUSBAND BACK TO HAVEN". Haven then became ANGRY and Stated that I "Violated Terms by - NOT given them a 30-Day Notice of LEAVING"....I Quickly commented, "And You Did NOT give me a 30 Day Notice that you were Sending My Husband to a "Senior Citizen Behavioral Management" Hospital facility. I have since called His Personal Doctor, and we discussed "HOSPICE CARE", his Doctor said "He Did Qualify" and "WE are having a Bed brought to our Home". My Husband will get the BEST CARE and LOVE "HERE AT HOME". I will NEVER RECOMMEND "HAVEN" to ANYONE...there is SOMETHING "VERY WRONG" there.

Earlier this year we approached Haven Memory Care to see if my mother in law would be a good fit…read morefor their services. We were assured after 3 separate nursing evaluations (2 by their head nurse) that she was and although we were hesitant to move her there the sales pitch was relentless. "This is the last place she will need to live". "Our monitoring services are such that sitters would not be required". After weekly calls we finally agreed to move her there. For a brief moment it seemed like a great fit but within hours of her moving in everything changed. Apparently Haven Memory Care has been losing money and facing compliance issues such that they brought in a new administrative team to turn the ship around. They specifically began to focus on getting rid of low mobility higher acuity patients and my mother in law who suffers from Parkinson's was identified as one of those. Less than 4 hours after our arrival we were told by their compliance officer that she didn't think my mother-in-law law was a good fit. Despite their monitoring system she ended up with 5 falls in the next few weeks (2 in the first night, turns out they didn't know how to use their monitoring system). Within weeks we were given our eviction notice and she was summarily evicted.(Along with at least 12 other low mobility higher acuity patients who were either evicted or dumped into the hospital and not allowed to return in July). All of this resulted in tremendous stress and expense to my mother in law and we, as her health care advocates, ultimately just felt conned. We were lied to repeatedly by the sales, administrative and nursing staff and then tossed aside due to a sudden change in their corporate policy. As a physician in this community I just feel sad and angered that a healthcare facility with this kind of anti-patient, pro business philosophy can still exist. But maybe they are all that way and I am naive. Anyway , this sucked and we were suckered by Haven Memory Care. If my experience means anything I would advise people to stay way from Haven Memory Care.