LOVE THIS PLACE. So nice and so helpful. You don't need to have a membership at Sam's club so that…read moreworks out. They also take my insurance

4 years after my first exam here && they are still the best in town ! Dr. Phan && her team are…read moreamazing. Check in was fast , no wait time. Was seen by the doctor && got my prescription. Thank you ! :) *inside the Sam's Club (you don't need a membership for the exam)

Staff is great and there's a big selection of frames. We come here specifically for Tomato brand…read moreglasses. The optician was patient and helpful with my son's special needs. Very happy with our visits.

I've been going to Hospital Eyecare Center for about 9 years and I absolutely love Dr. Fletcher!…read moreShe's very sweet, informative and always makes me feel comfortable. Sad to say, I don't foresee myself returning back to this office because of the staff. I used to receive either an email or a call every year to inform me about my annual eye exam and they would schedule me an appointment. This year I didn't receive any of that and when I called to get one scheduled, they told me that I only had a "home" number on file which is why they couldn't send anything (which doesn't make sense because they've emailed me before AND called me). However, that didn't really bother me because I assume there process has changed, new staff members and/or they could be using a new system. The representative got me scheduled for an appointment and asked if my insurance changed and I did inform her it changed but needed to locate the new insurance info and would call back. I called back and provided her with my insurance info. - Exactly 5 days before my appointment, I actually went into there office to 1) verify that everything was all settled with my insurance 2) view some of the glasses I would soon pick out when I come in for my appointment and 3) request one pair of contacts as a courtesy since I was on my last pair of contacts and one contact ripped. The staff member at the front desk CONFIRMED that everything is good to go with my insurance and was nice enough to give me one pair of contacts. -- About 1 hour before my appointment I received a call from Hospital Eyecare Center about my insurance, which puzzled me because I thought it was all settled. She wanted to know if I had PPO insurance, I confirmed that it was and she told me that they accept PPO so I'm fine. -- I walk in the office the exact time of my appointment and the women at the front desk was still trying to get clarification on my insurance. I wasn't worried because I was told more than once that my insurance was covered. After 8-10 mins another representative comes to me to inform that my insurance is actually not covered and that they don't take the "PPO" insurance I have. I'm not upset at the fact that my insurance wasn't accepted, I was upset at the fact that I called in ADVANCE to schedule my appointment, provided them my insurance, went into the office days before my actual appointment to make sure I was covered and was told my insurance was good to go, but the day I come in for my appointment (mind you I took off from work) they tell me my insurance was NOT covered! I was so furious with them at that moment! I said what I had to say to them and just walked out. My advice to the staff, as soon as a customer schedules their appointment, don't wait until the day of their appointment to fully verify if their insurance is covered or not! That should have been done well in advance. At that moment, I wanted to rate them a 1 star, but that would have only been out of frustration. I think it's fair to rate them a 4, since I've been going to them for so long and didn't have any issues with them in the past, their office is always so clean when I visit and Dr. Fletcher is awesome. I also received an apology call from Debbie, which is appreciated. Other than that, I am disappointed with some of the staff members that were responsible for fully verifying my coverage.

I recently changed from Walgreens in Yucaipa to Highland Community Pharmacy because I was having…read moreissues at Walgreens that put my health at risk. I went without a crucially important medication for 1 week! My friend told me to try out Highland Community Pharmacy as she has been with them for quite a few years. I should've listened to her a couple of years ago. Highland Community Pharmacy did all the work of transferring my RXs from Walgreens. The staff at Highland Community Pharmacy were so pleasant and by the next morning I received my meds at my door! There was a VERY surprising item in my bag, a medication that was denied by my insurance at Walgreens as filled Highland Community Pharmacy. I recommend this Pharmacy to anyone that wants FAST, GREAT, FRIENDLY service because you won't regret it! Sometimes we get used to flooring the crowd, ordering things online because of Convenience and is easy until one of your medications is screwed up and in my case could've caused great issues with my health. I'm a permanently disabled senior and I could walk to Walgreens but I took a tumble so walking to Walgreens became out of the question so I changed to Highland Community Pharmacy and wished I would've done it 3yrs ago!

This location doesn't have drive thru and their website says it does. Also very long wait just to…read moreget in, even with an appointment and this was for a covid test. Which is a great way for more people to get it

Been going here for years, would highly recommend. Everyone there always very nice and attentive.read more

I visited today to have my glasses adjusted and was impressed by the excellent customer service…read more Annie was incredibly helpful.

Highland Optometrics in Highland, CA is a place I really wanted to keep loving, especially after…read morebeing a longtime patient for over a decade, but my recent visits have been disappointing. The office feels understaffed, and the overall patient experience has slipped, particularly around communication and flow. On my last visit, I waited more than thirty minutes past my scheduled appointment and still had not completed the intake process, largely because the focus seemed to be on sales rather than patient care. Eventually I made the call to leave without being seen, which was frustrating and not a decision I took lightly. After years of loyalty, this experience made it clear that I will be taking my business elsewhere, and I hope the practice is able to refocus on patient service in the future.

They always take care of me when I go there. The customer service, quality of time and helpful…read morestaff. The new Dr. is very knowledgeable and takes time getting to know you. Thanks Highland Optimetrics

Popped back out to see Dr. Huang for a sty and he was able to squeeze me in same-day and get me the…read moremedicine I needed. Office staff is utterly delightful and the facility is always clean. They expanded into another part of the building, glad to see that business is good and that they're growing. Great physician experience all around.

It's not often I will leave a review for a business with only one visit, but Dr. Huang earned my…read moretrust. I work in San Bernardino, but I live in the San Gabriel Valley, so when I needed a doctor to check me out I opened up my trusty Yelp app and started searching. Yelp didn't let me down this time! Other than a little glitch at the front counter, which was easily resolved, the entire visit was outstanding. The staff were pleasant and empathetic. Dr. Huang was professional, thorough, and informative. I felt at total ease having him poke around my eye and make sure no foreign bodies were playing hide and seek in my eyelids like six year old boys. They were quite busy and the facility was clean and well kept. Totally comfortable place to visit in San Bernardino.

Dr. Vo has been amazing. my wife and I've been going to her for many years. she cares about her…read morepatients very much and take time to ask questions and see how you're doing. the staff in the front is also very friendly! They are very kind and I recommend to all my friends and family. Love the service and kindness they provide. Just had a newborn baby and when she grows older.. I will bring her in when she needs glasses. Lol

The Dr was very thorough in her approach and treatment. There is ample parking in front of the…read moreclinic. The office is spacious.

STAY AWAY FROM THIS PLACE. If I could give 0 I would the…read moreowner which is the front desk lady with the accent is horrible. She only cares about money and didn't care about the clients. I had a really bad experience with her and the way she talks to her clients and about her clients is ridiculous. We had came to an agreement and changed it as soon as it came down to paying. I don't know how she is running a business.

PLEASE TRUST THE REVIEWS!!! Do not book here! The owner is…read morerude and money hungry! Save yourself some mental energy and money by NOT BOOKING HERE!