We stopped in to the showroom and first met Sam!!! He is so wonderful and knowledgeable! He came to…read moretake measurements which isnt an easy thing because we have a old Victorian with pocket doors a butler door and french doors all that have to be considered. After looking at the big RIP I put in our carpet we decided to try a repair first. WOW!!! They took a piece out of a closet upstairs (did I mention our carpet is thru the entire 2200 sq feet of this house?) We set up a repair date and they showed up on time and were done so quickly! IT IS FLAWLESS! Some kind of magic was performed it is amazing! When I finally decide on a new carpet I would not hesitate to use Sam and modern carpet again! Sam called to check on the repair and how it went! Yeah THAT kind of service!!! Absolutely AMAZING

Horrible! The owners Fred and Sherry do what they can to make your initial experience pleasant,…read morehowever once they get your money things shift. The contractor they hired to update my kitchen did a horrible job, the grout wasn't filed down properly on my backsplash which left cement lumps. They messed up my sink, caused a flood but only offered me a $100 gift card for my troubles. I had to pay the contractor to fix a sink he tore up. The paint they used on my ceiling is glossy which doesn't match the flat paint I already had..just an altogether messy job that cost me way more than what it's worth. Now, a year later my brand new cabinets are falling apart . Sorely disappointed in this business and would never recommend anyone use them ..save your money and frustration and please go elsewhere.

"Shoreside Flooring turned my floors into a showpiece--flawless work, friendly team, and worth…read moreevery penny!" Shoreside Flooring knocked it out of the park! From start to finish, they were friendly, professional, and detail-oriented. The installation was flawless, the crew was respectful of my home, and the floors look stunning. If you want beautiful results and a company that truly cares, look no further!

I had carpet installed by Shoreside this week (11/27). Starting with Ryan right up to the…read moreinstallers, everybody was professional and courteous. The installers were in and out in less than a day. The rooms look great. The bedroom furniture was reset to its original setting without a hitch! Shoreside is a must for those who live in the bay area and are seeking professional carpet installation. They did a great job with the installation of new baseboard and trim in bedroom #2!

Phenomenal experience and gorgeous floors. We had 2,000 sq ft of LVP installed. Oscar & his…read moreinstallation crew's attention to detail was truly outstanding. The kitchen LVP had a manufacturer's defect, and the owner, Adam, contacted me immediately. They went above & beyond and resolved the issue without any hesitation whatsoever. The entire company's dedication to customer satisfaction truly sets them apart. My dad also used them for his condo flooring, and couldn't be happier with the smooth process and final result.

I stopped by this store to look at samples and get more information. I had already gotten a…read moremeasurement from one of their salesmen. Side note I had calls from two different people and two different numbers to follow up. I had no idea who I was supposed to call back so I decided to come to the store. I walked in and was not greeted. So I walked up to the counter. The man just stared at me so I said I'd like to look at kitchen flooring. He was so short and condescending to me. I watched as other customers got in depth explanations of the differences in styles and thickness etc. they were even taken to desks to talk. He didn't say follow me. He just turned and walked to the counter so I assumed I was to follow. I was taken back to the counter and in a scene from a used car salesman he pounded on the calculator for what felt like forever and then said oh it will be this much. It was such a high number from the estimate I had gotten from them and from other companies. I said can you explain the price break down. He seemed so mad that I asked. Then I tried to look at his paper and in the corner in small print was some calculations. He couldn't explain what he was using for the prices and blamed it all on tariffs. I said ok and started to walk away. He didn't care. He made a face. Actually the whole time I tried to engage him he would make a face and move his hands in a " I don't know what's going on fashion". It wasn't overt but it was there. I had measurements in to their system so clearly I was there to make a purchase. I just can't believe bow I was treated. I mean I stood and listen to the other salesman while this jerk went to start his complex math calculations and they were explaining thickness and differences. I learned a few things actually. From this guy I learned that my money can go elsewhere and I'm not buying a used car so I don't need to be jerked around like this. I really wanted to support local but after this I will not. I should go back and ask for the manager owner whoever but I don't think I'll waste my time.

Poor from start to finish. Installed HW floor and left without fully cleaning it. Days past and…read moresoiled floors became very difficult to clean. Denied responsibility for weeks and tried to blame on other contractor. Finally sent someone and took two visits and hours and portions of extremely expensive floor still have dirt deep in the hardwoods. No project mgr onsite during job, no final walk through. No apologies, all they wanted was their money. Contract appeared to be photocopied multiple times had to have someone drop off hard copy. Would be very careful about doing business with this contractor.

I had the most seamless and pleasant experience with Bode Floors in Columbia…read more It started with the sales associate, Bob Wolf who helped us through the whole process. He was knowledgeable and easy to talk to and did not come across as pushy. The installation process went just as smoothly. The crew was quick and professional and did a beautiful job. Our experience was so good, I recommended them to my sister who loved them just as much as me!

Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

Action is a reliable, honest, customer centric company. Keith, the owner, has built a company that…read moretruly places the customer first in every way. Every company is going to have ups and downs or be presented with a difficult situation. Action truly stands by the customer and finds solutions when other companies give up, walk away or even worse...walk away with your money or wreck your home and project. I stand by this company because personally I have seen Action, keith, and his employees stand by me. Thank you Action for a job well done. Keep up the hard, honest work! jim C

My homeowner's insurance company recommended A-Action from their bonded and certified company…read morelistings.. A-Action was organized and displayed coordinated team work. Kudos to Bruce my point of contact. He ensured all repairs that were included in the proposal and contract were completed professionally and correctly and in a timely manner during the December 2025 January 2026 cold spells. If there were any minor actions overlooked in the estimation, they were taken care of expertly as well. Kudos to the A-Action Home Repairs and Restoration staff that I had the pleasure of speaking to during the entire project. Thank you Bruce and Team.

I sincerely wish I'd read reviews for Modern Carpet One before I spent $ with them. One carpet…read moresmelled like feces, so I called the sales person David and he had it picked up by Pablo. Pablo called me claiming it didn't smell bad and said he would wash it and return it. Needless to say, I don't want a used carpet so I declined. I then called David, the sales person and he said he knew nothing about this matter, which is not true since I had initially taken it up with him. David then said the owner would call me about a resolution but he never did. I called and left David a follow up message, asking him to call me but he ghosted me. In addition to the feces smelling carpet, the installation team got dirty handprints in many places on our newly painted walls.

On 2/19/26, two people from the store visited our home to measure for the potential tile project…read more Two days later, we went in to select tiles. We took 3 tile samples home and asked for a quote for all 3. No response. So a few days later, we went back in to return the tiles and reiterated that we now wanted the quotes. Another week went by, so I called and asked again for the quotes. It is now 03/09/26 with no response. Obviously, we went elsewhere.

My insurance company deemed Ultimate Flooring had provided me with the most credible estimate to…read morereplace the tile in my home. It approved an extended claim from a 2014 flood and paid me promptly. I found the staff professional, friendly and very helpful. The subcontractor that they used was skilled and took great pride in his work. He came on time and gave this very labor intensive project his all. I am pleased with the work, the furniture removal and replacement as well as the clean up. I wholeheartedly recommend this company for interior tile work. Frederica B. Laurel, Maryland

This is a long overdue review. The owner Dave, and the rest of the Ultimate Flooring team is…read morespectacular. From the minute you enter the showroom, and until you leave, you treated amazingly. I have used them two years ago for my main living flooring, and recently for my boudoir which had been upended by a leak. With COVID affecting us all, they upheld all CDC guidelines; even when entering my home, and at my request to wear booties, they were very obliged. Now, my bedroom is quite large, so with the main portion, closet, and hallway, the guys were in and out in an hour. This included, preparing, laying the carpet, vacuuming, and packing up; mind you, the room was already free of furniture and flooring, but still fast, meticulous, neat, and awesome. Thank you again Ultimate Flooring, I am soooo happy with my floors. I just one room to go