Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

Okay so here goes . . . I am not a complainer but today I am annoyed with Frattalone's. I am a…read moreregular customer and this spring I bought 14 new perennials, I dug new holes and planted them and kept the tags and the markers on the plants waiting for them to come up because some of them were dormant. Five of them didn't come up so I took pictures of them and went back to the hardware store to replace them. The manager says a picture with the receipt isn't enough. They are requiring me to dig up their defective product and bring them in to prove that they're really dead. Aughhhh! This is

Minneapolis's best kept secret ;) a hardware store with a lot to offer. I especially enjoyed the…read morebeautiful charcuterie board and the breakfast at Tiffany's drink - wasn't too alcoholic, it was sweet and yummy. Ambience is spot on, a beautiful spot. Your reservation is timed, but you can hang out front afterwards if you'd like! Also, love the shovel supplies.

Perfectly executed speakeasy! Obsessed with the concept, the red light, the secret phrase, the…read moreamazing door/portal into cocktail heaven. Unreal drinks and lovely service. Cheers!

I don't live in this area so this was more like, 'I need something and there's an Ace'. The store…read moreis filled from floor to out of reach with merchandise. Within seconds of making eye contact I was helped, led to my product, paid and out the door. If I lived in the area I'm sure I would be a regular. There were some interesting impulse items in clear eye view on the way out but my resistance held up and I avoided buying what I really didn't need.

The BEST and only store for ALL my hardware needs. Personable and helpful. Why should I go anywhere…read moreelse? The store manager, here, Bryan is the best! Thank you for all your help over the years.

Super helpful with all of my projects. Great neighborhood store and every person who works there…read morehas always been helpful and fun to work with. Even fellow shoppers start conversing and sharing ideas! In a world increasingly alienated by technology, it means a lot to find a place that offers the personal, friendly approach of being in community with one another.

Convenient and good hours. This is my go to place when I need something quick. I'm part of their…read moremailing club and use the coupons I get to stock on up on hardwood charcoal for my grilling needs. They offer maintenance on some equipment and it overall is a great store that for parts and pieces when you are trying to get something done. Plus there is that free popcorn.

Home Depot, like Menards, pretty much offers what you need, but prices may be a titch higher…read more I personally like going here for lightening and ceiling fans as I prefer them over Menards. The people are pretty helpful but I'm not a fan of their lack of cashiers and their reliance on self pay kiosks. Otherwise, you are pretty much gonna shop at the location that is closest to you.

They sold a mower which was incomplete. It came by UPS. When I called what was "customer service"…read morethey informed me they only take returns by the customers in the store. I am not sure I trust them to give me the money back. But I will find a way to return it.

We stopped in for my mom to grab a few supplies for a minor bathroom repair. She needed a few…read morethings that we weren't really sure where they were located and needed to ask for help. I will say the few staff we asked for help did generally help by pointing in the direction the item would be in but I felt like none of them were so busy that they couldn't walk us to the area (as they couldn't tell use an exact aisle). We did eventually find everything we were looking for. I generally just like browsing around. I found some bublr flavors I haven't seen other places. It sounded like someone was playing the piano upstairs but maybe it was just a radio, the escalator to go up was out of service so the elevator was a bit busy and not worth exploring upstairs. Overall not too many complaints!

Every time I go to this Menards, I have a great experience. They have the cutest walk through…read moredisplay that changes with every holiday. The staff is knowledgeable and always helps me find the items I need. The store is huge, so any help with locating things is greatly appreciated. We went specifically for the live Edgewood, and although the selection wasn't the best, there was 1 in the very back that worked for what we needed. It's nice that they have Edgewood at an affordable price. The customer service at the return desk is always quick and easy; Nas was great!

I stopped by this store near downtown to get some supplies to repair a machine. They were very…read morehelpful, primarily because they are in a shady neighborhood and the aisles that had expensive stuff was locked to each peg and a chain across the isle saying that you must be escorted by an employee. They did have what I needed and they were nice. Rough part of town anytime of the day. Be careful out there.

Frattallone's is breaking off from Ace. All the reward points that I have earned are no longer…read moregood. I wish they would have given me some prior warning. We will have to see how well they do going forward.

This place is great. Those that know, know…read more They're not open like big box stores, but because of that, you have people working there that will cut things down for you and point you in the right direction. If you are going to be doing anything that will require a sizeable amount of lumber, come here. You'll save a significant amount of money. Even a red cedar 4x4x10' will be $20 less than what you'll get at Menards or Home Depot. And that is just on one piece of wood. Plus, it feels like they take care of their employees as I see some of the same people and this is from shopping here multiple years. There are other things offered here that are from different manufactures too like doors, interior hinges, etc.

They have a great staff and an amazing inventory of hard and soft wood and a large selection of of…read moreclear redwood only reason not 5 star was cost I found the cost quite substantial higher than my last supplier but if you need a 12' x 12 8/4 purple heart they got it !!!

This is my favorite Ace location in the area. It is bigger than the other stores and is much better…read moreorganized. As Raquel mentioned, the garden center is larger than most, and I love that they often have racks and racks of flowers and plants out in front of the store to advertise their large offering in the garden department. The staff here is friendly without being pushy (which is definitely different than some other Ace stores). Knowledgeable and friendly, pretty much everything you'd want from a neighborhood hardware store. Be sure to sign up for the Ace Rewards program if you're not a member.

You know when you enter to the hardware store you always want to find whatever you are looking for…read moreI soon as possible. However many stores are very confusing and it's really hard to find something. Ace hardware is not like that. They have many variety of choices of different kinds of materials that you will need for remodeling or just your garden. They have some of the lumber like 2 x 4 x 8 they also have a lot of rough material for plumbing. They also have a lot of rough electrical material and also finish the parking lot is pretty big. I would highly suggest to come there and visit this place and you will meet your needs

On 3/8, My husband went in to order carpets. His order was 3 cuts of carpet of the same color, and…read more1 cut of a different color. He was helped by 2 younger adults, and then a Manager name "Linda". Since this is considered a custom Carpet there is no refund, We order this understanding that HOME DEPOT would also meet their criteria. Wednesday 3/11 AM, we get a phone call " Sorry , your order is too big to delivery and you have to pick up? Can someone explain to me how can we pick it up ourselves if the order is too big for them to deliver it? PLEASE? 3/11 My husband calls, they say " Oh let just wait until it gets here - NO communication- whatsoever 3/13, My husband decides to stop into the store to speak with someone. We spoke to the worker at the carpet area, he calls for the Manage on Duty and we speak about the whole situation and he shrugs his shoulders like he can careless, Which annoyed the crap out of me! we, then were told they will have someone contact us. "LINDA" or Jennifer" told us the turn around time would be quick. 1. We get there and find out our oder has been changed from delivery to pick up Today is Monday 3/16- We have received no PHONE CALL, my husband calls and finds out : "JENNIFER" no longer works there!! WTH .. What kind of crap is this. He wanted to speak to a manage right away and was told "OH they are all in a meeting" they will call him BACK ! it has been a WEEK and NO ONE has called us BACK. We are done being nice! SERIOUSLY Please give us our money back! stop stealing PEOPLE MONEY, stop taking advantage of PEOPLE!!! I just want to say, First and foremost my husband and I have been nothing but nice about everything, We have been patient and HOME DEPOT's management TEAM have been nothing but Disrespectful and liars. You know maybe, if the MANAGER LINDA LEE, spent less time complaining about her worker to my husband she would have maybe did his order correctly and we would not be in this situation.. So unprofessional for her to tell him how stupid and incompetent the other 2 worker were that didn't help him correctly. WELL, LINDA you also did not help us properly and now we have lost $3800 dollars and HOME DEPOT won't call us BACK.. All I have to say is you guys need to make this RIGHT........ This is not what you do to your customers!!!! FIX THIS! We are at a point were we need help, If anyone knows how we can legally get the help we deserve please let us know. This is not fair at ALL!!!! We deserve a refund, we did everything right but HOME DEOPT DID NOT, if you can fullfill your contracts then you need to give people back their refund

I ordered a refridgerator on black friday and this has been the worst experience i've ever had with…read morean online purchase. I chose Monday, December 1st as the delivery day, as that was the only option. I took a day off of work to be home for the delivery, and scheduled a junk hauler to remove my old fridge same day in preparation. I received a text it would arrive between 7 am and 11 am the night before. December 1st no one showed up or called me about a delay in delivery. I called Home Depot around 1 pm, spoke to a woman, and she claimed there was a truck issue at the warehouse. This was no excuse for not getting any sort of notification or phone call. She said I had to wait until 8 pm in case the delivery truck driver was running behind. No one showed up. I called the next day and spoke to Christine and she could not tell me why it never showed up. She was the only kind and apologetic customer service rep I spoke to this whole time. She offered me $160 off and free install, then rescheduled the delivery for the 5th, said I would get a call to confirm later that day. I once again did not receive a call. I took the day off yet again to be at my house on the 5th and no one showed up. I called and spoke to Kensie.. Kensie should not be in customer service. She is awful and rude. She is short tempered and a liar. She said the warehouse promised to deliver my fridge on the 6th. I asked her to send me an email with the transcript from our call and she said she would. She never did. I cancelled my plans for the 6th and stayed home. Yet again, my fridge was not delivered. I called again and spoke to Mark, he said they added a crew to work on sunday the 7th to deliver orders that were delayed just like mine. He also refunded me shipping costs of about $80. Sunday rolls around and I still did not get my fridge. I called and they said it would be delivered on Monday and they were confused why I was told it would be delivered Sunday as the delivery company is not open on Sundays. I Once Again took the morning off to be home within the delivery window I was given and no one showed up. I called Home Depot and spoke to Santiago. He called the warehouse and had me on hold for over an hour. He could not get ahold of the warehouse and told me there was nothing he could do. I asked to speak to a Manager and spoke with Juaquin. He tried to call over to the warehouse but could mot get through. He opened a ticket for me and said he would reach out within 2 hours with an update. He never called me again. Cut to Tuesday the 9th at 4:28 pm I received an email saying my order was lost and they refunded rhe remainder of my money. No call, no offer to ship a new fridge, nothing but a 15% off promise. As if that makes up for not having a refridgerator for 9 days. I plan to dispute all of this and get the fridge I originally purchased at the black friday price, with the $160 dollars off and free shipping plus install like I was promised. This whole ordeal is outrageous and I will never shop at home depot again. They have the worst customer service I have ever dealth with. Do Not Give Home Depot Your Money.