I find that staff here exceptionally helpful and considerate. They are well stocked. I highly recommend.

I'm all about this and River Lake Hardware which is two blocks further west. This place though is practically right outside my back door. The men and ladies that work here are always helpful and the place is dog friendly. Like all neighborhood hardware stores, they stock things that are pertinent to the neighborhood. For example, last weekend I was doing some plumbing, decided to go to Menards and ended up returning everything I bought there because this Ace had what I needed. I could've saved myself some time and just came straight here but I had to be that cheap bastard and well, it shows ya where it got me. Anyway, it happens all the time and honestly the convenience of the place just can't be beat. read more

Frattallone's Hardware & Garden - The "free-floating bike rack that is impossible" to secure a bike to. Really? I think you're safe buddy. - Hardware Stores Near Me - Minneapolis, Minnesota

I'm a big fan of Ace Hardware for many reasons: Great customer service, a coop owned organization, etc, etc. However, I was disappointed when I visited the Ace on Lake Street this last weekend... mainly because of their high costs! Their firewood bundles are around $8 (when I can find them at Cub for $6) and an air compressor was $90 (we looked it up online and could find the exact same one for $45). I understand they are a small business and may need to raise their margins on some things... but this seems like price gouging! read more

I was here yesterday around 4:50 pm I was trying to get help so I can get a FOB (key) for my personal vehicle which is a impala- you guys had one for 90 dollars- I only had 45 dollars in cash on me- realizing I left another 100 dollars at home. I couldn't come back because by the time I would had arrived you guys were going to be closed (6:00 pm) the gentle man helping my prior to that- he was a taller gentle man around 5'11"-6'0" caucasian male- short brown hair- no glasses- was working here yesterday. He was helpful yes but I told him I was going to go back to my vehicle to look for the rest of the money because I can pay for it. He told me/handed the 90 dollar product to me and said "I know you're coming back" well yes I was but I'm not leaving the store with any unpaid for product especially a 90 dollar one especially in my security jacket. I was like ehhh okay- (feeling uncomfortable). I was making my way to the front. I told the cashier lady what happened and gave her the FOB back. I went back to get my money but store was going to be closed on the way back. I didnt like that sneaky move there due to the fact I'm black and dude tried to make it seem like I was stealing AND IN my security jacket- which I work PD all the time so it would of been a jacked up look. He tried to make the black man look bad. I'm just saying. I dont recommend that kind of customer service. I'm too smart for that. Nice try. From reading other reviews- this place is a hit or miss- it was a total miss for me personally read more

I had the most amazing experience at this business. I needed to replace a mortise door knob spindle for my front door that was installed in 1925, and therefore irreplaceable due to its age and change in standards. The sales person took me to the little drawer, opened it up, and to my disbelief, I pulled out a $6 part that spared me a horror visit to Bauer Brothers or some other antique shop for an obscure part that I thought had disappeared decades ago. Seven Bucks, and my 1925 mortice lock works like new. P.S. Ben is a bitch, he's a big bad bitch, he's the biggest bitch in the whole wide world. I feel sorry for the cashier. read more

So I've been here a number of times since kyle and I moved to our new place, and purchased plenty, but today sealed the deal on us ever coming back here. Typically the people here are more than willing to help you find what you are looking for which is great, but we were grossly over charged for an item and finally got around to returning it today. So we walk in and the lady was super friendly as usual and understood that we needed to return the fire log, but when we started the return it rang up very different. $25 different. She asked if we had purchased a case which we hadn't and decided to ask the associate who rang us up that was working. He looked right at us and said, "yeah, they had a box." We were both already livid at this point so I was ready to tell her since she has the date and time to just check out the security tape to prove it. That little asshole didn't even get in trouble for lying about our purchase after she verified the fact that he over charged us, and then the lie to cover himself. Needless to say, we painted our new place today and went to a big box store, Home Depot. Kyle, our roommate, and I will never patronize this place again. How unprofessional and sad that he wouldn't just admit he made the mistake. Sure, we got our money back, but that's not enough to take the sour taste out of my mind about this place. Im not swearing off shopping local, but will do so more wisely in the future if it will entail what we went through here... Im disappointed, scratch one local business off the list that can't be trusted. read more

I really love some of the staff here. Unfortunately, I think they've had to bring on some new staff who are pretty clueless, but usually they can hook me up with someone who knows. I also love that they send coupons, almost always have what I need at a price comparable to the other big box stores, and have great sales. Plus, I like supporting local business and I'm glad this is nearby. read more

Yup, I left my phone here accidentally. Of course the friendly peeps @ ACE held on to it for me until they were open the next day. Another round of great customer service from the folks on Lake St. Thanks So Much! read more

I would patronize this store more often but 2 issues keep me from liking it more: One, bike parking is an afterthought here. They have a cheap, free-floating rack that is impossible to lock a bike to securely. I asked them about it once, even informed the manager about the City's cost share program for bike rack installation. The manager responded that bike parking would reduce their available space for cars (not true since the rack would be on the city sidewalk). I guess this shouldn't surprise me as their business entrance is centered around their parking lot, not facing Lake Street as it would if they were embracing the community they're in. Two, I always feel like I'm being watched closely here, with staff lingering around to the point of being bothersome. Clearly Frattalone's is a product of their suburban upbringing, and I wish they would stay there. read more

This is a friendly neighborhood hardware store if you are white. On Monday, March 4th I was in the store buying a few supplies. As I was leaving an African American man walked into the store. He looked tired, a little disheveled, and moved quickly. He went to the candy section and began looking for what he wanted. The staff, not eager to help, surrounded him, eying him with suspicion. Rather than offering a friendly hand they remained quiet and watched him. There were at least 3 sets of eyes on him. I found the interaction to be deeply troubling. The staff showed all the signs of assuming the worst in this customer. I don't know if I'll ever go back. read more

I love the customer service here; the staff is knowledgeable and friendly. Every time I stop by, someone asks if they can help me find something or answer a question...if they can't, they ask a team member. I appreciate their efforts to really help me out, even if the store doesn't carry what I need. The prices are maybe $1 or $2 higher than Home Depot or Menards, but I would expect that from any smaller hardware place trying to stock a wide variety of items. I think it's worth the price to go somewhere in my neighborhood and be offered the great service they offer. read more

Read some of the other reviews. Really? The bike rack is not up to your standards, so you rate the store a 1. That is not helpful to 90% who do not ride a bike to the store. Yet, YELP shows that and hides a 4 star review?! Seems unfair. Actually, it is unfair - to the consumer. It's very misleading. Anyway... I have lived in the neighborhood for 6 years. Have gone to this hardware store many times and have always found them to be helpful, easy off street parking, prices good, and stuff in stock. I have found this experience at most of the Frattalone's hardware stores I have gone to, across the TC metro, when I have been out and about and helping friends with anything from fixing plumbing to installing a new doorbell. I hope YELP does not hide this opinion. read more