ServiceMaster Restore in the North Bay (Benicia / Santa Rosa area) charged me $285 for a crawlspace…read moreinspection and estimate related to flood damage. I provided a detailed crawlspace scope document and specific questions beforehand because the work needed to meet NFIP insurance documentation requirements. Jorge sent an estimate that was a generic Xactimate report that did not address the scope provided or answer the written questions I sent multiple times. It concluded the structure was "dry" but included no inspection documentation or moisture readings. The work authorization also listed a contractor license that is expired, and when I asked for the active license number and contracting entity, I was directed to the CSLB search page rather than being given the information requested. After several weeks of trying to resolve these issues, I requested a refund for the estimate fee.

We were on vacation when our home flooded. Service Master came in within an hour or so after we…read morecalled. When we arrived home our things were packed in an impeccable manner. Shelly was the lead of the team packing our home and we immediately trusted her implicitly. Her professionalism and sweet personality brought us so much peace through the process. Thank you for taking good care of us, team! You are amazing!

Beau and his NBE team Were just amazing in taking care of…read morethe water damage to our wood floors and wall boards! It was a big job and he and his team We're most professional, Friendly and very efficient. Beau was great with how he explained all that needed to happen, he did most of the work in connection with the insurance company, His ideas and advice were invaluable and he and his team made the nightmare of dealing with this disaster far more palatable and pleasant that it otherwise would have been! I am most grateful and very highly recommend him and his company! He is a gem...5 stars or more

This place has the worst communication and then to top it off. Left my fifth wheel in shambles. I…read morewould not recommend them to my worst enemy.

You never hope to find yourself in a tough situation where you need serious control and restoration…read moredamage support. But when you do, I'm relieved to know the Bravo Restoration & Construction is a trusted local team in Sonoma County to take care of tough situations. The Bravo team brought the professionalism, collaborative problem solving, and empathy you'd expect from a woman-owned business. I learned the hard way rats will chew through plumbing in search of water. In my case, they chewed through the drain from my tub, leaking water into the storage room below for weeks or longer. The water damage and mold explosion was enough to make haunt my dreams. From the reviews I could see Bravo is a highly trusted local restoration expert. Nicole, CEO, responded to my call on a Sunday afternoon. Although my situation was not am emergency, it gave me great peace of mind knowing I could reach them at any time and their team would be a ready response for 24/7 clean-up. Chris, restoration technician, was my anchor during the process, walking me through the process, and adding generous insights and levity during some of the toughest parts of the process. Danielle, mitigation project manager, checked in every day to give me status updates and make sure I was supported. I'm so grateful for this team of stellar humans. Thank you team Bravo!

Nicole, CEO, and crew did a great job for us. They provided a high level of service and expertise…read moreto our need for mold remediation. Their project cost was reasonable compared to their competition. They were in and out quickly to do both asbestos and mold remediation. Nicole was exceptional as she stepped in to directly oversee the project and act on our behalf. We highly recommend Nicole and crew to anyone. Nicole made us feel comfortable about the project and assured us that she would take very good care of us during the process. She definitely delivered on that promise.

After they were paid, they ignored repeated emails from me asking them to remedy the problem of…read moretheir creating a very serious tripping hazard in laying a badly done transition between the bedroom wood flooring and the bathroom tile. .Also, they stated that the new flooring planks would be close enough in width to match the existing flooring, said "You won't notice the difference,"--- and instead they laid wood flooring that definitely doesn't come anywhere near the width. With few exceptions, most of the contractors we've had to deal with have been callously dishonest and opportunistic, and also charging far more than is fair. They were fine with the demolition phase after our house was flooded. However,

Based upon our 10 day evacuation experience during the 2017 Tubbs and Nye Canyon fires in Sonoma…read moreCounty, we learned to start the claim process as soon as possible this time around. So during the nine days we were evacuated from the 2020 Glass Fire, we called our insurance broker and started the claim process. Two days after we returned home, a SERVPRO inspector was at our home to do an inside and outside walk-through. He gave us an immediate oral report on what he would recommend to our insurance company. During the next two weeks, he called to give us updates regarding the progress of our claim. The fire mitigation work started the third week and after five days, everything was completed. I cannot say enough positive things about our experience with this SERVPRO team starting with the inspector. The crew that he brought in to power wash the outside or our home, remove and replace our attic insulation and especially the four members cleaning crew that cleaned our home from top to bottom were professional, competent and caring of all of our belongs. The inspector worked with us and allowed us to use our own window washer and rug and solar panel cleaners. In addition, related to these last three items, SERVPRO coordinated with our insurance company to make sure these items were covered cost-wise. My wife and I were so pleased by SERVPRO's timely and professional response and highly recommend this particular SERVPRO team.

We had a pipe break in our home and had no idea what steps we needed to take to address the…read moresituation. Thank goodness, Servpro showed up the very next morning and walked us through the process. Once we moved forward, Alicia was the technician taking care of our case. She was so amazing! Super knowledgeable, polite, and honest. There is so much information going back and forth during the mitigation process, and she was able to explain it to me in a way I could understand and keep me from getting overwhelmed. If you ever need Servpro, and I hope you don't, request her.

I had a major water leak impacting my kitchen and living room…read more Servpro of Layfayette was hired to mitigate the water damage and clean up the mold in both areas. Manny and his crew were outstanding and very professional. They set up a good containment area to separate the living space from the damaged area. They put in a lot of effort to clean up well and were always on time. The crew was extremely polite and took any feedback or instruction very well. They answered all my questions and made sure to explain the process well. In times of distress, they made the situation easier. I highly recommend Manny and his crew.

My father recently had a house fire. The fire department responded very quickly, was there in a…read morecouple minutes. And right behind the fire department with some guy from Servpro. I don't know if he followed the fire engines over, or was listening on a scanner, he introduced himself, gave us his business card told him he could help with remediation. I took the card said thank you will be in touch if we need your services, and I thought that was the end of it the next day he was lurking around the front of my father's house, my wife saw him there, called my mom asked her if she had called them she said no and that she wasn't interested in their services. My wife approached him, basically relayed all of that, he said something about they were interested in his services, which was not true. The whole affair was kind of creepy. And certainly pushy. It felt like some sleazy ambulance chaser lawyer showing up at a crime scene. It left everyone with a negative feeling about this company.

Had a water heater leak, these guys showed up late at night and took care of it all. Jean was…read moreprompt and professional at all times. Cost was great for what they did Thank you ServPro.

Was referred by our plumber because of a pooling leak under house. Called…read moreWest Coast, they responded immediately. Came out and assess the damage and gave a complete estimate for work. They came and repaired damage for where plumber was to fix. Very happy.

Called days after a few trees fell on the house, water leaking into the kitchen area and they never…read moreresponded. Now 4 months after we tried to get a quote to fix the damage and they are requesting us to pay them before they give us a quote. Have gotten the run around from Sara, tristen, Jason now waiting to see how John is.

I wish we had known about NRT in 2017. We had a very unpleasant, negative experience with another…read morevendor cleaning our smoke damaged home after the Tubbs Fire. Basically they didn't clean it, were evasive, difficult to reach, were dishonest and lost some of our belongings. They were paid by our insurance company for the services they didn't complete. Salvador at NRT is amazing! He helped us through a difficult time after we sustained smoke damage to our home due to the Kinkade fires. He was informative, kind, and communicative during the whole process. He did exactly what he said he would do. His teams were kind, professional, timely and most of all, did an amazing job cleaning our home and eradicating the smoke smell. Salvador and his team are worth their weight in gold. I would never use another company for restoration!

So far so good they are doing an amazing job will add more when the complete the work but so far…read moreit's been great.