In Summer of 2022, we had a water leak in our house the day before a trip that couldn't be…read morerescheduled. Bravo was at our house within two hours cleaning up the damage, while a plumber stopped the leak. They also set up industrial dehumidifiers. Another Bravo rep came to appointment with our contact and was there for the insurance company. The women who came to our rescue were thorough and had a good attitude, as did Tony from Bravo, who helped days later. Highly recommend Bravo for problem assessment, mold remediation and restoration.

You never hope to find yourself in a tough situation where you need serious control and restoration…read moredamage support. But when you do, I'm relieved to know the Bravo Restoration & Construction is a trusted local team in Sonoma County to take care of tough situations. The Bravo team brought the professionalism, collaborative problem solving, and empathy you'd expect from a woman-owned business. I learned the hard way rats will chew through plumbing in search of water. In my case, they chewed through the drain from my tub, leaking water into the storage room below for weeks or longer. The water damage and mold explosion was enough to make haunt my dreams. From the reviews I could see Bravo is a highly trusted local restoration expert. Nicole, CEO, responded to my call on a Sunday afternoon. Although my situation was not am emergency, it gave me great peace of mind knowing I could reach them at any time and their team would be a ready response for 24/7 clean-up. Chris, restoration technician, was my anchor during the process, walking me through the process, and adding generous insights and levity during some of the toughest parts of the process. Danielle, mitigation project manager, checked in every day to give me status updates and make sure I was supported. I'm so grateful for this team of stellar humans. Thank you team Bravo!

I've used REDi before for carpet stretching. As always they did a great job. They arrived on time…read moreand are very professional. They were able to answer all my questions. They cleaned up after they were done. I highly recommend this company.

I hired Redi to clean carpets in our bedrooms and our recliners. The technician was very…read moreknowledgeable, quick, and very nice. I will use them again

In one of the most difficult experiences of our lives, RCA came through for us! Water damage…read moreforced us out of our home for 3 months, and they provided exceptional value and guidance throughout. Terry showed up right away after the accident, and was able to have a plan and insurance approval to get the ball rolling ASAP. The crews that showed up were professional and skilled. Many thanks to Norberto, Denis, Adriana, Sherry, Tom, Manny and so many others! Our project manager Tim was extremely knowledgeable, helpful and thorough. Our finished product is wonderful! Thank you everyone at RCA!

For heaven's sake, what happened to this company? Yelp reviews up until Fall, 2023 seemed to be…read morepositive, yet if subsequent reviews are to be believed, things have taken a precipitous drop since then. In October, 2023 we found a rat had chewed through our dishwasher's drain hose when we discovered water had flooded under our (new) kitchen floor. Our insurance adjuster suggested we call RCA to remediate the problem. Two women came out, nicely masked the floor leading to the kitchen with plastic and paper, and brought in large dehumidifiers. At that point I was so impressed that I left a review here on Yelp commending them. Alas. While a week of those roaring machines and the kitchen's oven, microwave and sink being blocked off by plastic sheeting wasn't fun, it was to be expected. What wasn't, was when they showed up, removed the sheeting, declared the flooring dry and told us we could now use the sink. Fast-forward to the next morning when I pulled the sink plug after doing some dishes and witnessed a flood of soapy water come gushing out of the cupboard and onto the floor. Turns out they had neglected to plug the exit to the garbage disposal. Back came the dehumidifiers and up went the plastic wall again. Meanwhile, we were being given the run-around about the materials. We wanted the same cork flooring, but for some reason their supplier back east couldn't find it. Time passed. Dates set, but no action. Tripping over the uneven edges of the flooring was irritating. I finally went online, found five dealers with the flooring and sent them a list. (Now, why they didn't realize from the beginning that if a floor is made of click-in panels, you'd have to take up the flooring from one side of the kitchen all the way to the damaged part, I don't know. And why they wouldn't initially understand that if flooring panels are being used, the ENTIRE floor must go if everything is to match color-wise? (More about that later.) Finally, months later. The flooring guys came in and put in a whole new floor. As we were not standing over them, we didn't catch that a part of the floor beyond the dishwasher had surrendered to dry rot. Apparently that didn't faze them, as they simply laid the floor over it. A gap in the wall behind the uninstalled baseboard alerted us to this, as did the way the floor gently squished down when you stepped on it where there was no flooring underneath, only a void. Additionally, they had inserted a panel from the old, faded floor under the kitchen table, which was markedly lighter. Unacceptable. Back they came and ripped up the floor again, this time only partway. Using the old, faded panel and another as no-go zones, they taped off the partially ripped-up edge with instructions not to step on it. As I couldn't trust that the faded panel wouldn't be used again, I even taped a warning on it. So, the dry rot was fixed, and the floor was laid for the second time. All done? Not quite. We looked at the floor and--what's that? The flooring guys had taken the old, faded panel and stuck it right in the middle of the new floor! Check out the attached photo--we were incredulous! How, HOW could someone--a flooring professional, at that--do this? So, the floor was reinstalled for a third time. Finally, the project manager, a very enthusiastic guy, came for the "walk-through." We pointed out that the wood trim covering the divide between the flooring and the carpeting was crooked, leaving some previous flooring exposed. Oh, he said, would you like someone to come back and fix this? We can do that! (I wanted to say, are you out of your mind?? Just get out of my house and never come back.) Then he had the nerve to bring out a bill for the unpaid half of the dry rot work. No, we were not going to pay that, not after this four-month trauma. I told him that this remediation had been a homeowner's nightmare. Really?? he actually queried. He just couldn't understand why! I was insulted that he thought his disingenuous attitude would pacify me. Overall, difficulties could be attributed to the unavailability of the office management and staff, the inexplicable delays, and the scattershot subcontractors used (and their scanty if non-existent English). Our insurance company has been informed of this unfortunate incident; I can only assume it will not refer clients to RCA in the future. If you, the reader, have any doubts about this experience, I refer you to Ash M.'s review in November, 2023; Rebecca M.'s in January, 2024; and Jaime E.'s review in April, 2024.

ServiceMaster Restore in the North Bay (Benicia / Santa Rosa area) charged me $285 for a crawlspace…read moreinspection and estimate related to flood damage. I provided a detailed crawlspace scope document and specific questions beforehand because the work needed to meet NFIP insurance documentation requirements. Jorge sent an estimate that was a generic Xactimate report that did not address the scope provided or answer the written questions I sent multiple times. It concluded the structure was "dry" but included no inspection documentation or moisture readings. The work authorization also listed a contractor license that is expired, and when I asked for the active license number and contracting entity, I was directed to the CSLB search page rather than being given the information requested. After several weeks of trying to resolve these issues, I requested a refund for the estimate fee.

We were on vacation when our home flooded. Service Master came in within an hour or so after we…read morecalled. When we arrived home our things were packed in an impeccable manner. Shelly was the lead of the team packing our home and we immediately trusted her implicitly. Her professionalism and sweet personality brought us so much peace through the process. Thank you for taking good care of us, team! You are amazing!

So far so good they are doing an amazing job will add more when the complete the work but so far…read moreit's been great.

I wish we had known about NRT in 2017. We had a very unpleasant, negative experience with another…read morevendor cleaning our smoke damaged home after the Tubbs Fire. Basically they didn't clean it, were evasive, difficult to reach, were dishonest and lost some of our belongings. They were paid by our insurance company for the services they didn't complete. Salvador at NRT is amazing! He helped us through a difficult time after we sustained smoke damage to our home due to the Kinkade fires. He was informative, kind, and communicative during the whole process. He did exactly what he said he would do. His teams were kind, professional, timely and most of all, did an amazing job cleaning our home and eradicating the smoke smell. Salvador and his team are worth their weight in gold. I would never use another company for restoration!