Should have read the reviews prior to scheduling them! I used them only because they had serviced our new home for the prior owners. I had them come out to look at our humidifier and make sure it was operating at full capacity. They charged me $165 at that time. Later that day we noticed the "needs service" light on. Called the company back out and explained that the light was now on. The sent the same technician back out a week later to see what was going on and he wanted to charge us an additional $670 to service it! I told him he could respectively leave! Can't prove that he did anything to it; but total rip off! Incidentally, I looked up the cost of our humidifier; we could get s brand new one for $20 more!! read more

This is NOT the same Bell Plumbing you've seen all your life. Very unreliable, after wondering if they were going to show up I called to verify the appointment at which time I was told "oh sorry we have to change that we were just getting ready to call you". Believe all these low ratings. I could have saved myself a lot of time if I would have. read more

I have a five year old furnace that was really noisy(oil canning) and running hot because of air flow problems. Ive had at least 4 other HVAC companies check it. Diagnosing didn't fix it! Ryan told me HVAC is licensed, but many technicians don't know about high efficiency furnaces and air flow rpoblems (there a ton of complaints on this on internet) Anyway, he figured out what was wrong, my furnace is running smoothly! read more

My husband & I did business with Bell for 15 years. When it came time to remodel our master bath we thought Bell would be great. Kristy did a fantastic job on the design. She took an awkward layout & made it work. Unfortunately that's probably the last positive thing I have to say. We signed a contract in early December. They demanded 50% up front. We've worked with many contractors, no one asks for 50% initial payment. Work was scheduled to begin Jan. 5th. My husband called the foreman, Robbie. We were re-scheduled for Jan. 9. If he hadn't called we would not have known. Jan. 9: we make sure there's a lock box on the door. Hubby had e-mailed the combo to Robbie the week before. He gets a call at work from a worker asking for the combination & 30% payment or he's going to walk. No invoice, no polite request, no e-mail reminder. Now Bell has 80% of the contract price & they haven't picked up a hammer. 1st week: demo went well. New drywall--excellent. Then we hit a big bump in the road: wall tile. The hubby & I moved out of our house to have several projects done. Nick the tile guy treated our house like garbage. He set up his tile saw in my walk in closet and cut tile, laid tile, took down the same tile, re-cut tile & repeat. 4 1/2 weeks later the wall tile is not even halfway done and my entire house is covered with dust blown around by the tile saw. When I sent an e-mail complaining about the dust, the length of time it was taking to lay wall tile & buckets of dirty water in my closet--no response from Robbie. But Nick the tile guy did dump his buckets of dirty water on my basement windows & landscaping boulders. We tried to schedule a meeting in mid Feb. to discuss issues with Robbie at our house. He re-scheduled three times, with about an hour's notice each time. We both had to re-schedule events on our calendar only to get blown off by Robbie each time. My e-mails were copied to Kristy, the sales manager, Patricia Salvidio, & the two Bell brothers we've all seen on TV. No response from Salvidio or the Bells. We did learn that the company is run by a guy named Greg Palmer, not the Bells. At a walk thru Mar. 31st, Greg tried to convince us that a vent/light fixture that was slated to be replaced, WAS a new light. I guess it just looked exactly like the old fixture, with the exact same burned out bulb! As my husband likes to say: "The fish stinks from the head down""." Mid April: Robbie is supposed to arrange for inspection by Denver. Apparently he did, but no one was here. We find crabby notes from the inspectors stuck to our door. We tell Robbie to contact the inspectors & have someone here. All the permits are taken from our windows--job done, right? Wrong! We wait 2 months for a final invoice. Nicky from accounting called 10 days ago. Why haven't we paid the final invoice? Why haven't we gotten a final invoice? Because it was up to Robbie to generate! We ask for proof of passing inspection. Bell can't do that. We contact Denver. We haven't passed inspection. Robbie took down the permits & PRETENDED everything was done on this job. A job he estimated would take 30 days. A job that began 6 months ago is still not complete! After 15 years Bell has lost our business forever. Update March 2018: someone just brought Greg Palmer's response to my attention. I applaud Greg taking responsibility for their mistakes and implementing a new communication system. However the comment that they re-did this room at their cost is misleading. We paid the full contract price less $300 for the light/fan fixture not replaced. This job may have cost Bell money due to the length of time involved. But make no mistake, we paid full price, on time, upon request. At least someone in this tale did what they promised. read more

Called replace a garbage disposal, thankfully we bought on amazon for less than $100 - tech showed up 2 days after we called, estimated it would take an hour - spent 2 and charged us $550.00. These guys are crooks! read more

They left a hole under sidewalk and never responded. So I hired someone to fill since they ignored my request. They replaced a water line from the house for $6,000.00. I do not recommend read more

I very highly recommend Bell Plumbing! We had a very big job that came out of the blue, and they went above and beyond to help. I was visiting my elderly father on a Tuesday and noticed a gas leak outside. Xcel came and immediately shut off the gas due to the leak outside and also one inside. This was in February, and temps were predicted in the teens, so not having natural gas was a big problem. Bell got Brad out the next day to make an estimate, and sent two technicians on Thursday to rework the outside piping. At that time they tested the whole system and realized all of his interior pipes were leaking and had to be replaced, in order to get the job done Adam came on Sunday and worked all day. They didn't even charge us overtime because my Dad is almost 90 and it was going to be so cold. We were really fortunate to have called Bell for this job--they had the ability to give the resources needed to address what turned out to be a major issue. Brad and Adam (and one other tech whose name I didn't get) were so professional, hard working, and really nice people. Even though it was unfortunate to have this issue, especially in winter, Bell took care of the problem in the best way I could imagine. read more

I paid $50 to have a plumber come out a quote me $900 to fix a shower faucet. The plumber admitted the price was outrageously high, but said he didn't set the prices. I spoke with his supervisor who also admitted the price was higher than most competitors. My advise is do it yourself or find a reputable plumber (if there is such a thing) because this company is a rip off! read more

Since moving to Denver in 1999, my hands have suffered greatly. I love Colorado, especially all the sunshine. I plan to stay forever, even with cracking fingertips every winter because of the low humidity. Bell Home Solutions and Lance Gabriel, the HVAC Specialist, specifically, solved my problem of dry skin and sore throats every morning. He suggested installing a True Steam Aprilaire 800M Humidifier, which is a steam powered unit that attaches to the furnace. I can now dial in the desired % humidity that I want & the unit accomplishes that level very rapidly! Lance was very helpful in describing how this new humidifier works without pressuring me. He gave me an estimate over the phone for the Aprilaire unit including installation of the humidifier & the 220 V circuit. This was $2,595.50 and that's what I paid. Fred Fisher skillfully installed the unit, Randy Walz put in the new 220 V circuit & Krystal Niles received my call & sent me to the right people at Bell. read more

Where to start with this company and the lackluster service. Last month I hired them to install a new shower valve and adjustable drain for my bathroom remodel. The valve went okay (so I thought at the time) but he looked at the drain like he had never seen one before. Insisted we needed to hire their "utility services" guy. So I took a second day off of work only to have this second guy show up without even a tape measure. He looked at the drain for less than a minute before declaring that I would need to jack hammer the concrete and do a complete reinstall for upwards of $2,000. Hard pass! A second plumber I hired came out and in less than 5 minutes had located the drain access in my garage (I live in a multi-story condo) and replaced the drain in under 30 minutes. Funny what happens if you spend a minute actually looking for solutions! Thanks to this drain debacle they created I lost a week and a half on getting a simple re-tile project done (holidays). Now that it's done and we installed the shower trim there's no water. Not surprised! I called to schedule time to get them to come review what's going on since I've already paid for a service that includes trim installation and they couldn't be bothered to get someone out in a timely manner. Oh, and they were sure to mention I'm still going to have to pay a fee for the visit. Real classy to mention charges when a customer is reaching out about a job done incompletely. Don't hire this company, definitely go with someone else. read more

I live in a townhome community. In May 2023, I called Bell Plumbing to come out and investigate the sound of water in my laundry room. The technician immediately said you have a water main leak. He arranged for Brad, Bell's estimator to come out and confirm. When Brad arrived, I asked him if he should turn off the water main at the curb stop to confirm it was the main line. He said it wasn't necessary because it was definitely a water main leak. Brad then informed my HOA Board that it was a water main leak and provided a quote for $9,600+ along with a recommendation that this repair be a priority. Based on this information, my HOA authorized Bell Plumbing to commence with excavation and water main replacement. When the Bell technicians arrived and started excavation, I told them I still had water because my toilets were flushing. I asked that they turn off the water main at the curb stop to see if the sound of water was still there in my laundry room. They said it wasn't necessary to turn off the water until the excavation was complete and main line replacement was ready to begin. After the main line was removed, it was determined by Bell that there was in fact no leak in the main line. At that time, an individual from the city arrived and told me it was most likely a sewer line problem. Bell Plumbing would not negotiate with my HOA on the cost of the repair. My HOA subsequently charged the invoice back to me as an assessment. Bell was wrong with their diagnosis of the problem. They refused to turn the water main off at the curb stop to confirm it was indeed a water main leak. Now I am stuck with this expensive assessment for a repair that was never required! This was total negligence on the part of Bell Plumbing. I feel they were just out to make a buck and never performed due diligence on the part of me - the homeowner. read more

Prices are outrageous. There is no real explanation of the estimate. They say that all jobs are priced on a flat rate basis. You hate to lose the $99 evaluation fee so you go ahead with the job out of concerns for your safety, and then you realize just how much you were overcharged. And why is there a $99 estimate fee when all jobs are based on a flat rate? Then, it takes almost 2 weeks to get clarification of the charges. They sent the invoice to the wrong email address three times, and that was their excuse for not sending the invoice until after the job was done. Would never use this company again. Recommend you check other companies before you call Bell. If I would have known that a simple gas valve replacement would have cost over $1,000 I never would have had them out to my house. And if their jobs are all based on a flat rate then they could have told me that before they wasted my time and my money. And their alleged 20% discount for seniors is a joke. read more

If you want to pay 300% more than you have to, hire Bell. We have used them many times, and have always wondered whether they over charged. Now we know. Our furnace started working on and off. We called Bell who said they drained a clogged pipe and performed a complete maintenance and inspection for over $300 and told us everything was working fine. The next day, the furnace was off again. Bell came back and said two pressure valves were failing, which he said he had noticed the day before but didn't tell us. He said he could replace one valve for about $600 and both for over $1,000. He said those valves are really expensive. When I asked for the manufacturer and part numbers, he said he couldn't tell me because "it isn't industry standard". He then said he didn't know. When I saw that the information was clearly printed on the valves, he said I couldn't order the valves because I'm not in the industry. I looked on Google and learned that I could order the valves for $14.96 and $17.31. I hired a different HVAC company who agreed to order the valves and replace the old ones for $351. I'm done doing business with Bell. read more

I called Bell for a basement sink drain that was backed up. I set an appt for Thursday between 3-5pm, they called me at 3:30 to let me know a tech was on the way - the tech arrived at 5:04pm, ugh! He was a nice guy but late is late. He assessed the situation and decided that my kitchen sink was the problem and he needed to snake through my kitchen sink on the main floor (remember the basement sink is the one that has crap coming up out of it) ok, so he spends the next 2 hours snaking from the kitchen sink with no improvement! He finally calls it quits at 7:30, charges me $275 - ouch! and tells me that I need to have the pipe water blasted for $750 - I schedule it for the next day. Friday morning - 9:30am - two guys from Bell show up and again they go through the kitchen sink and water blast the line for 2 hours - no improvement! Their boss comes Brad (also a nice guy) they decide to take off the toilet in the downstairs bathroom to see if they can find the stack pipe from the kitchen sink and re-route the drain line (not sure how this would help since it is the bathroom sink that will not drain) so they remove the toilet and cut a whole in the wall behind it - no stack pipe! SOOOOO they put the toilet back on (with the whole still in the wall, although the toilet does cover it) and decide that they can not solve the problem today and give me and estimate on what it would take to fix it. Oh and just for fun while they are out they realize that my water heater is leaking everywhere and I need a new one - fun! The solution for the drain is to cut another hole in my wall under the stairs (that they won't fix, that is another company and extra $$) so they can cut a hole in the floor and re-route the pipe. I also had them give me an estimate to replace the water heater. Ok wait for it the estimate came back at $8,144 - um are you for real!!!?!?!? I decide to call another company for a second opinion! I call Garvin's Sewer Service at 1:30pm on Friday - they have a guy, Leo (super great) out in 2 hours - he heads for the basement assesses the situation and takes a snake to the sink in the basement (novel idea since that is the one that is clogged) he has it cleared in 20 min for $106 - ARE YOU SERIOUS - Bell almost had me forking over thousands of dollars to clear a blocked drain line. LESSON LEARNED!! if you have a clogged drain, call a drain cleaner not a plumber. read more

They wanted $1400.00 to replace a valve in my shower and they were using my parts not there's. What a rip off. This is straight up the definition of GOUGING! Shame on any company that takes advantage of people like that. Tom, I completely understand that you would deny what actually happened. It was $1400 minus a veterans 15% discount down to $1200. Then when I said absolutely no to the proposal, he dropped it to $1000. This only included replacement of the valve. Nothing else! I just hired a certified, licensed, bonded, and insured company with fully stocked trucks and 24 years of experience that will not only replace my valve, but complete the entire project I started for 1/2 the price you were going to charge. Seriously, look at the majority of your reviews, almost all of them are, you're company overcharges for the work. It tells a lot about a company that starts the proposal at $1400 and then lowers it to $1000 after the customer says no. Especially when your proposal was still $600 more than one of your competitors. Treat people fair and do quality work and you'll keep them as a customer forever. Treat them as I was treated, well, you've lost me as a customer FOREVER. Stop defending your actions and just bid your projects fairly. read more

Tech was inexperienced with older model boilers. Instead of trying to figure out the issue just said we needed to replace the entire boiler for $15K... Then followed up with a salesman that was trying to sell us a new boiler. Thank goodness we got another opinion from an experienced tech because he replaced one part for $600 and we were back up and running in an hour. Bell plumbing is a complete joke and a marketing ploy rather than experts that you can trust. Do not go with Bell! read more

Bell Plumbing and Heating technician that showed up wanted just under $1000 to install a dishwasher. He said it was the industry standard. Old dishwasher was already gone, no issue swith existing plumbing or electrical, and it ended up being a 20 minute task with competitor company we went with...who charged around $200, a seemingly fair price for the time and skillset needed for the task. Bell still charged the callout fee though. Recommend looking elsewhere for your plumbing needs. read more

"BELL, the company that doesn't stand behind their work"- should be their slogan. Terrible company! What a rip off. Had Daniel come to our home 6 days ago to snake our main line. Same backup occurred this evening and we were told if we want them out again we get to pay $800 AGAIN!!! "No warranty" is what we were told. Unbelievable. Have some pride in your work, Bell! Save your money and find a better, more ethical plumbing company that isn't in it to rip families off! read more

These guys were super helpful and honest in answering my boiler questions. I was shopping only for parts, but was also impressed with the showroom displays. read more

This is a 5 star review because I have a 5 star bathroom. It is exactly as I envisioned. This review is for the remodel division. My team was Kristy, Robbie, Eric, John, and Nate. I also had a skinny electrician whose name escapes me but he was the only one who could fit into my attic. We bought our 117 year old home in 1981 and were the third owners. Since house was turn-of-the-century, we knew the only bathroom in the house was an afterthought as our toolshed was at one time an outhouse. We have upgraded all the guts, added an addition and 1.5 bathrooms, and landscaped. Now it was time for the original bathroom. For anyone with an old house knows it can be scary as you never know what will be uncovered. Kristy came over and helped design the bathroom from a photo I had been saving. From that moment own I knew I was in good hands. I chose Bell because I knew they would stand behind their word and because they had a team and a plan that works. Let's be honest, there is no such thing as a 5 star remodel job because things will happen. But for example, when the vendor sent the wrong shower bench, a new one was delivered the next day. Most contractors would have moved to another job for a few weeks until they could get a new piece ordered. And let's talk price, I know contracting prices. I have paid across the whole price line. I know Bell is on the higher end but what I also paid for was a house that was cleaned every night, protective coverings, peace of mind that my job would be completed on budget and pretty close to on time. I paid for bonded and skilled workers. And in the end after consulting with one last contractor before I signed the contract, I knew that anything that came up (such as a joist that had been cut to accommodate the original plumbing) was covered and most of all we had the same vision. My beautiful bathroom with all new everything! Overall not far off from the single contractor. read more

Bell Plumbing, Heating, Cooling & Electrical - After...117 year old bathroom remodel - Plumbing Near Me - Centennial, Colorado

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I bought my home and found out the brake box and furnace needed to be replaced, Bell came and concured my old home, now I am safe! Thanks to their company and workers the BEST!!! read more

Bell Plumbing, Heating, Cooling & Electrical - New breaker box for new a/c - Plumbing Near Me - Centennial, Colorado

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Well it gets better. After a $1018 quote to install the ceiling fan (see my last review) and calling their Mgr of Customer Relations...their solution was to invoice me for a $49 trip charge. Unbelievable!!!!!! read more

I have lived in Denver for many years and hired Bell Plumbing many times. A few years ago I had a quote for outside faucet replacement that seemed very high. The tech told me they changed the pricing structure to one that is similar to Applewood. That is unfortunate because I feel they have competent employees. I no longer use them for my rental properties because they are too expensive. read more

My family has been Bell customers for 20+ years. We were very disappointed with the Customer Relations/Complaints rep from Bell a few days ago, but today we received a call back from Bell and they made our situation right again. We were very impressed they followed up the way they did and will happily give them another opportunity. read more

Just had bell come out on Monday to replace a motor which was at least $1000 dollars and supposedly they fixed the motor which was making the noise. Well I don't see any difference from today than yesterday. When they were here is was quieter than it is today. So now coming back not for another three days. Not happy. Bell used to be good not anymore. read more

I booked an appointment in early April to have my HVAC serviced and the day before Bell Plumbing and Heating called to reschedule the service because it needed to be a certain temperature outside before they could test the system properly. Not a problem for me and I immediately put it on my Google calendar that they were to return on May 4th. I called the company late in the afternoon on the 4th to let them know that they had not shown up for my scheduled appointment, they informed me that I was not on their schedule. I live by my calendar, I am a busy person and my time is important, not my mistake. They rescheduled me for the next day because of their mistake and called me to say they have a technician available and could I work them in earlier than what was agreed upon. I said yes. The technician then calls me and says there is no parking and told me that they don't service my address because of the parking issues. Nobody in their main office at any time ever mentioned this to me. He said he would call his office and call me right back. Twenty minutes later and no call back from him so I had to call their office again whereby I was informed that they were canceling the appointment. I am in the service industry and have been for more than 30 years, this is wrong in so many ways. You can judge every service experience by two words, MAGIC or TRAGIC, this easily falls into the TRAGIC category. Thanks for wasting my valuable time Bell Plumbing and Heating, I'll make sure to dissuade anyone from using your company to service their needs. read more

Apparently I have cooties. This fact did not become obvious to me until my husband and I spent twenty-plus minutes walking around Bell Plumbing & Heating in search of a kitchen facet to replace our current failing facet. If a retail business has reception type desk with receptionist sitting behind it one would logically assume that you would be "received" and offered assistance. Silly me, the receptionist was obviously there just to look good, not to really do anything for a customer. Perhaps we should have had one hundred dollar bills hanging out of our pockets...maybe then someone would have helped us in our desire to send big bucks on a fancy hunk of metal. Finally, after wandering around looking at every kitchen facet they had and rather loudly saying, "Gee, I wonder how much this one costs?" I looked at the receptionist lady and asked if we could get some help. This is when it really got good. "Oh...sure," she said, looking over at some guy sitting behind a desk. "I can help you," he said. "What do you need," he added (without even getting up from his chair.) How rude it must have been of me to expect that he would get up, introduce himself, shake my hand, ask us our names etc. Must have been a great game of Solitaire we were interrupting - he must be waaaaaay over quota for the month. We told him that we were looking for a replacement kitchen facet because our current Grohe was starting to fall apart. "Ahhh, you have a Grohe," he could have said, "Do you want to stick with Grohe, or look at another high-end facet." What do you like about your current facet, what don't you like?" "What's your price range?" Na, he didn't ask any of these questions. He just pointed out a few facets, and gave us some prices. When we found a facet that we really liked, he told us that they didn't have it in stock and that it would take at least four weeks to get it. Now, unfortunately I don't look anything like Julia Roberts but I was really starting to feel like her character in Pretty Woman when she was snubbed at the pricey Rodeo Drive boutique. "That one won't fit you, and it's verrrrry expensive." "Just leave." So we did. read more

In the past I have had good service from Bell Plumbing and Heating. My air conditioning unit was not working, so I called them in September to make an appointment. The earliest appointment they had was October 8th. In the meantime, we have had above average temperatures and have just been miserable in our home. October 8th comes and I have had no confirmation of my appointment, so I decided to call in case there was a problem. It turns out there WAS a problem. My appointment was scheduled between 10 a.m. to 12 p.m. Low and behold, I am not even on their schedule! OK, mistakes happen. I asked when they would be able to reschedule, thinking the error was on their end so they would schedule me ASAP. Nope. They couldn't schedule me until November. Their error and you want me to wait until November? Really poor customer service. Needless to say, I called another company. read more

I called a plumber because my sprinkler manifold was leaking. Initially I was told that the service was going to take a total rebuild costing $400. Turned out that it only needed a simple part (screwed in a simple plastic piece). The part installed cost $15 at the hardware store, the job took less than 5 min, yet I was charged $400. Extortion! I should have had my price reduced to well under $100. I will never use bell again, and I will make sure to post this review in other places for others to read! read more

Caveat: this is for the Parts portion only. I've had to stop in the parts store twice within the last 2 years, and each time I find myself asking why I even bothered. The salesmen in the back may be helpful, but they always speak to me condescendingly and don't take me seriously. I went in for a furnace part and they misidentified it and I went with another company (303 Heating & Air and they don't charge a service fee, unlike Bell, and were much more helpful and pleasant). Hopefully next time I will remember this and not waste my time again. On the plus, the showroom is really nice looking. read more

I needed some simple electrical and plumbing work done, after seeing their new TV ads, I thought I would give them a try. Called on Monday morning, the lady answering the phone said they would send two different crews, one for plumbing and one electric. She explained that it was $49 for each call but that would be waived when we had the work done. When I asked for an estimate, she said they can't give one but with the small amount of work needed, it "wouldn't be much ". Well, the electrical guy showed up this morning and job one, which was to replace a ceiling fan with another ceiling fan, would be $400! Forget the other items we wanted done, $400 for one simple job. He apologized repeatedly for not having competitive pricing, but charged me the $49 after spending less than 5 minutes in my house. I then called to see if I could get a better idea how much the plumbing would cost, we want to have a new faucet put in our kitchen sink. The dispatcher said some mumbo jumbo about measurements and blah blah, so he couldn't give me even a ballpark number. I feel totally scammed, like the lady who took my appointment knew this was too small of a job for them, so she scheduled me twice hoping to get my $49 x2 just for showing up. I will make sure that no one I know or anyone else in our large neighborhood falls for this ripoff. read more

Our furnace stopped working the night we got home from a trip. It snowed overnight and our house temp dropped significantly and so getting things fixed asap was a priority. I was personally referred by a friend who used to work for Bell, and called in the morning and Stephanie very quickly returned my call. I outlined our situation and she not only immediately was in contact with their dispatch to set up an appointment for a repair in a couple of hours, but also set me up with an appointment with their sales dept in case we needed a new unit. Dispatch then called my husband to alert him that the technician was on his way, early from the time frame we were quoted. Turned out we just needed a new igniter and so everything was fixed and paid for within 30 minutes. I was easily able to cancel our sales appointment and all staff we encountered were beyond friendly and helpful. The ladies I spoke with both knew my friend and even asked me to pass along hellos and well wishes. I couldn't have asked for a better experience! read more

It took 18 months, but the outcome was worth the wait. We now have the master bath spa retreat that we dreamed of. After trying to work with 6 different companies, we turned to Bell Home Solutions. A number of the other remodel companies had sent us to their showroom. We thought we give them a try since they had been successfully servicing our Heating and AC needs for over 20 years. The team of Kurt, Danny, Jim and Charles exceeded all of our expectations. The bath room is unbelievable. It was pleasure to work with a team of true master craft professionals. They listened to our wishes, worked with us during the design and guided us through the demolition and installation of our new bath. Look no further, reach out to the team at Bell Home Solutions. You won't be disappointed! read more

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I contacted Bell for several issues, including a installation of a whole house humidifier, installing a faucet on my roof top deck, and sealing a leak in the connection between my gas grill and the line to the house. I was told I would get a phone call consult to discuss the humidifier, which I never got. When the technician came out, he told me the faucet was too big of a job and he would have to refer to another department, but that he would request they call me. Again, no call. He was able to fix the gas line for $530! Mind you, the line was already installed. It appears the only thing he did was use a sealant in the connections between the gas line at the house and the grill, using the parts I already had. This took 18 minutes. Horrible, over-priced service. read more

Let me begin with the positives. I called them on a Saturday because of a leaky PRV valve that needed to be replaced. I called at 5:30 PM and their technician was knocking on my door at 7:15 so the service was prompt. Now for the negatives. The person on the phone couldn't give me an estimate for replacing the PRV valve. This is a common job and they should have been able to give a ballpark price over the phone, even if it's with the caveat it could be higher or lower depending on variables they can't determine over the phone. This should have been a red flag but I needed it done so I ignored it. The technician took a look at the valve, said he had to go to his truck to do some paperwork and came back in with an estimate of $840. The part costs $90 at Home Depot so Bell paid less than that. The technician walked out the door at 8:25. The quality of the work is very good but the price was exorbitant, even for an after hours call. read more

Awesome faucet selections; A+ customer assistance; prices definitely NOT big box. One saunter around Bell P&H at I-225 and Iliff and you'll want to redo every bathroom in your house. Ok, they had me at Kohler but the quality of plumbing hardware is something to drool over, not necessarily buy. The faucets I liked started at $450 and ended at $950 - one faucet. Of course, they were the one touch on, one touch off kind - are we getting spoiled or what? The customer service was intelligent and focused. Yah, you get what you pay for, I know. read more

This company is a joke. Their "up-front" pricing model is designed to give the customer an estimate of the work to be done. Unfortunately, when they give you an absurd cost to fix your problem, and you refuse service, they are going to ask for a $49 trip charge / estimate. Up-front pricing is more like rip-off pricing. Either way, they win. Don't bother wasting your time with the Service Manager Steve either. According to him, there are no other licensed, certified Union plumbers in Denver who do as good of a job as Steve and his crew. In his humble opinion, the only way to do the job is to pay for all new parts. I'm not sure how they could even diagnose our issue correctly. The tech arrived on site, didn't pull anything apart or look closely at what was causing our leaky faucet. He simply pulled out his estimate binder and put some figures together. Doesn't surprise me that these guys changed their name to "Bell does everything now." I'm guessing they can't find enough plumbing work to keep themselves busy. read more

Stay away from this company. Things initially went smoothly after replacing water heater. At the time of the Water Heater Replacement the technician sold me a Platinum Service Membership Plan as a good deal for $x for all these benefits that were posted on their website. The plan was purchased for a 1 year period in advance in which time I would be able to schedule my 5 different maintenance appts and 2 Inspection appts on HVAC, Electrical, Plumbing, Water Heater, Cooling, etc. as needed. They have now sent me an email 6 months into that plan that they have no longer plan to honor my plan that I had already paid for the entitre year in advance for and not provide the maintenance the items they promised me. They are trying to tell me that my 12 month plan paid for in full 6 months ago in advance is no longer in effect even though there is 6 months left on the term because they have sent me an email saying they have now migrated me to a Perks Plan which basically has no benefits unless you buy something additional from them. This would be different if I was on a month to month plan, but I am not, I am on a yearly plan already paid for and detailed out to me 6 months ago. Bait and switch and a ripoff. Sounds like they migrated everyone who had paid for a year in advance to these new plans solely to save money on their part since there is no service provided by these new Perks Plans other than a discount when you buy something from them. They seem to think that they do not have to provide the maintenance services associated with the money already paid to them on the previous plans until which time the term of that service plan expires. read more

Our main sewer line backed up and flooded the basement. We called Bell Plumbing to come fix it. We have used them for 18 years. They installed our HVAC, Hot water heater and furnace. Anyway, their router guy came out and tried to clear the line. He claims the cable was stuck at 80 feet from the sewer tap. He said he didn't have the camera equipment and that Ryan would return in a week to video inspect the line. Total cost $447 and nothing was solved. One week later Ryan brought the camera and said the line was compromised 50 feet from the tap. He didn't show my wife any of the footage and then gave her two options. #1 $4900.00 to fix a five foot section with a 5 year warranty. #2 $11,500 to replace the entire sewer line with a lifetime warranty. We called another company and they were able to clear the line for $200 with no further problems. I called Bell to see if they would adjust our bill since nothing they did was successful. I was told that Steve needed to talk to Ryan and that they would call me back. No one ever did. I would be more than happy to alter the stars on this rating when the problem is resolved. I don't think anyone would be pleased if they paid $447 and then the next day they were ankle deep in sewage carrying gallons and gallons up a flight of stairs in a Shop Vac. Please call me Bell Plumbing. ............................... Side Note, after several phone calls with owner Gary Bell and his team, we came to the mutual decision that a 50% refund was in order. They also offered to re-scope the line at no charge. I received a check for half and will continue to use their services. EDITED ON 8/26/2014 read more

Last week I informed the project "Boss" that two heaters belonging to Bell had been left at my home and that my utility room was a mess and emptied of its contents, never to be cleaned, nor items put back. I was told that on Monday someone would be here to remedy the problems and pick up the heaters. This morning, Wednesday, I spent 1 hour cleaning the utility room, and with difficulty, returning the objects to the utility room. I am 78 years old, and I did not do this out of "the goodness of my heart," but because a company did not honor their commitment, and I realized they probably never would. They did not call nor come on Monday. I paid them $5400 for terrible service and a job that is yet to be completed to our satisfaction. read more