Very clean facility. Friendly staff. Very short wait to see the doctorOverall great experience!!

I'm giving Bella Cara 2 stars primarily because of the communication and front desk experience, not the medical care I received from Dr. Tran. About 15 minutes before my scheduled appointment (which was made weeks in advance), I received a call saying I had an unpaid balance that needed to be paid or I wouldn't be seen. I'm under my parents' insurance, and the billing mail had been sent to an address where I no longer live because I'm away at school. I had previously explained this in person, yet I never received an email or text notifying me of the balance or letting me know I needed to set up an online portal so that I can get notifications of unpaid bills. Being told 15 minutes before my appointment that I needed to provide my credit card information over the phone (which I was uncomfortable with doing) or potentially not be seen was extremely frustrating, especially since I had already taken time off work for the appointment. During that call which lasted over 30 minutes, I was then told there was an emergency at the office and that they needed to hang up, but I was assured I would receive a call back in two minutes. After waiting about 20 minutes with no call, I called the office myself and someone answered immediately. I was then told they were still dealing with the emergency and that my appointment had been moved to noon...another thing no one had communicated to me beforehand. Unfortunately, my sister has also had communication issues with this office. On the day of one of her appointments, she was also informed last minute that they did not accept her insurance and her appointment was canceled. They also inputted the incorrect phone number for her, so she had not been receiving appointment reminders. I understand that billing issues, scheduling changes, and emergencies happen. My frustration is with how these situations were communicated so last minute, and handled very poorly. Patient care includes how patients are informed and treated before they ever enter the exam room, and unfortunately, that part of my experience was extremely disappointing. I do want to recognize Dr. Tran, who listened to my concerns and made me feel heard during my appointment. I had a much more positive experience with her. Unfortunately, the repeated front desk and communication issues have significantly affected my overall experience with the practice. read more

I've had a great overall experience with Dr. Tran. She's a skilled and attentive dermatologist who really takes the time to listen to my concerns and walk me through a clear and thoughtful treatment plan. I appreciate how thorough she is and she makes sure everything is explained and never makes you feel rushed. The front office staff is generally polite and helpful, but there have been a couple of times where I had to follow up more than once to get a copy of my receipts. It's not a huge issue, just something to be aware of. One area for improvement is the telehealth process. I wasn't given any instructions ahead of time and was expected to know how to join the appointment on my own. A quick guide or even a short email beforehand would've made the experience much smoother. Despite these small hiccups, I feel confident in the care I'm receiving from Dr. Tran and would recommend her to others looking for a knowledgeable and patient-focused dermatologist. Giving 4 stars mainly due to the administrative side needing a bit more consistency. read more

You have to come here and visit Nurse Jacqueline. She is professional and her skills is just next level! The best first time e It was my first time here Andi got the PRF EZ Gel under eye injection. What is this? Its a more natural injections that extract the good stuff from your blood. Its called the "liquid gold" and it helps you naturally create college back into that area. Hehe. So here is the step by step! they will numb you, take photos of different angles of your face, then draw the target area, and inject the good stuff in you. I'm just naturally scare of needles but yet I can do this. So would you try this yourself. Please follow me if you like my vibe. XOXO JJ read more

Dr. Le is amazing! She is very knowledgeable, patient, and caring. She never rushes the visit, listens carefully, and explains everything clearly. She truly treats her patients like family. I highly recommend her! read more

I got my lips recently done with Nurse Jacqueline. Drove two hours in traffic to see her. I love my lips and the procedure was so smooth. She was attentive with following up and understood exactly what I wanted. read more

Bella Cara Dermatology - Dermatologists Near Me - Newport Beach, California

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I went in to this location for yeah general check up just to make sure that I don't have anything of concern. The process was OK. I don't feel that the doctor really examined. The skin that well. I informed Bella Cara that I was unsatisfied And then about 10 months later, Bella Cara said that I should get a annual check up I did not respond They texted two more times asking me to confirm my appointment, which I did not answer either cause I didn't feel that it was necessary And then I called them just to make sure that they can stop texting me And four months later, they are trying to bill ME $25.00 for missing an appointment that I never scheduled!! These Vietnamese are persistent in a bad way read more

Amazing service at the front Desk... Dr gave perfect care with explanations and procedures. Highly recommend Bella Carra for all skin services and care. read more

Amazing PLACE been coming here for years ! Kimberly is amazing if you guys are looking to get a facial done, always giving good advice to help with acne.Highly recommend her !! read more

Dr Ong is wonderful. His medical assistant made me feel relaxed as I was there to have some spot tested for skin C. Turns out the experience wasn't as scary as I thought. Thank you to all at Balla Cara!!! read more

Got my lips done for the very first time and Joanne fave me the best experience. Not only did I come into the appt scared but left with the most inviting and amazing experience. Joanne and staff were very communicative through the whole process and put their time and energy into perfecting their work. I would make the 2 1/2 hour commute every time for her! read more

I've been going to Dr. Ong for many years. He's kind and gentle and puts patients at ease. The medical assistant, Abby, was lovely, very smart and knowledgeable. read more

I am updating my review a year later since I just had a horrible experience. I suffer from migraines. I have told them this and it's in my chart with them. Unfortunately, the day of my appointment I had one and had to cancel. They charged me a non refundable cancellation fee. I called and asked if it could get waived as a one time courtesy. I've never missed an appointment in the past. Not only did they not waive it, but they made me wait on hold for 20 minutes to then tell me they weren't going to waive it. I had to finally hang up and call back due to being ignored before I could get someone. I cancelled my appointment and will never be coming back. Horrible customer service. read more

Absolute BEST dermatologist I have ever been to. I have battled skin cancer for 40 years and have been to many dermatologists over the years. Dr. Ong is by far the best I've been to. He has everything from great bedside and a caring manner to being an excellent MOHS surgeon and literally "plastic surgeon" quality in closing the wounds, etc. I recommend him to every single person who ever asks me who I go to. read more

wonderful people, wonderful care! Fascinating architecture too. Dr Ong is so kind and thoughtfu, his associate Dr Le took care of me for an emergency and she too was most considerate of my pain. Everyone I've recommended him to has felt the same way. read more

Dr Le is amazing and she spend time with patient not like other doctors around . She is very professional and treat patients like her own family members . Highly recommended !!! read more

Thank you, Dr. Ong and all the staff at Bella Cara Dermatology. I had a skin concern and was able to book an appointment with Dr. Ong the next day. The office staff was courteous and professional. Dr. Ong was nice and easy to work with. He was able to remove a mole during that appointment. It was quick and painless. I would highly recommend. read more

I recently had to do a checkup on something's and BC was great! They were very professional and seemed to care about my concerns. Will go back! read more

Bella Cara Dermatology is great. I have gone to Dr. Le for many years and she is very knowledgeable and caring. She has solved all my skin issues and I would recommend her highly. The staff members are terrific; always kind and helpful. The office is inviting, clean and very professional. read more

Antibiotics already working well within 3 days! Obviously the right kind and dosage were prescribed. This is in stark contrast to what my pcp did for a month only to have my condition roaring back. read more

Been going to Dr. Ong for years and have also been seen by his associate Dr. Le. Both are very knowledgeable and they do their best to answer all of your questions. Tina, their office manager is super nice and helpful, and made sure I had all the information I needed at my last appointment. Staff is very friendly and do their best to give recommendations when needed. Office is very clean and bright. Would highly recommend! read more

I had a very good experience at Bella Cara Dermatology on Monday morning. My appointment didn't take way too long, and I managed to get to it early. That morning even earlier I had to take my car to Big "O" Tires because the previous evening on my way back home from the eighth concert in the park at Central Park I found the "low or flat tire" warning light on in my car. Luckily, even though it turned out that my back left tire had picked up a nail it didn't damage it badly enough for me to need a replacement, and the repair was done free. read more

I have been coming into Bella Cara for 5 years. I was initially impressed that my patient's melanoma was finally caught and Dr Ong was so thorough and did a wonderful MOHS for him. Just had a visit with Dr. Le and could not have been more impressed. She went above and beyond her visit to get the correct diagnosis and even called to see how I was doing. Hard to find a doctor who actually puts time in for the diagnosis and also gives holistic ways to treat. This place is fabulous. As a health care provider I send all my patients here for the best derm. read more

Dr Ong is wonderful. He finds little problems on my skin and remove them before they get to be something serious. He is very gentle and caring. I recommend him highly. read more

Elizabeth Fry wants to thank Dr. Donna Tran for seeing her and prescribing what has healed my eyelid with her good instructions. I am so grateful for being seen when I had an emergency. And my eyelid isn't hurting anymore. read more

Dr Ong is by far my favorite Dermotologist. Years ago I underwent a very scary time and skin cancer diagnosis requiring extensive work, and he and his skilled staff were there to get me through it. I will never forget his gentle demeanor and very capable hands that stitched me back together and helped me heal and also recover my facial contour. He is so good at what he does, and has the skilled hands of an artist. We continue seeing Dr Ong and his staff for our skincare needs and recommend this practice to anyone needing a great dermatologist. read more

Dr. Ong at Bella Cara Dermatology is by far the best of the four local dermatologists I have visited over the years.

Dr Tran is amazing carefully listening to my concern after a few days the redness on my face has improved I highly recommend her

Dr. Ong is friendly, articulate, knowledgeable, enjoyable to talk to and thorough. I have full confidence in his abilities and faith in his conclusions. He answers my questions and has kept me and my aging skin in good condition for many years now. I'd recommend Dr Ong to anyone looking for a good dermatologist. The office is very nice as well. read more

The Bella Cara team was super friendly, knowledgeable and professional from start to finish! From my initial booking over the phone to them sending a friendly text reminder and making the "check in" paperwork easy, this place is an absolute A+++ Will absolutely be referring friends and family here after having this amazing of an experience! Thank you for going the extra mile on the customer/patient experience!! read more

This is the last time I will be coming to Bella Cara. I've been a long time customer and the last 4 appointments I've had to wait for over 45 minutes. Then, when they finally see you the Dr is rushed. They obviously overbook at the expense of their customer's. read more

I have been visiting Dr. Ong as a patient for at least a decade and I have nothing but great things to say about his skills and staff. He has always been a great communicator and is very meticulous in his methods. As a person who had tanned and been in the sun for quite a long time, regular skin check-ups are critical and Dr. Ong has always been ahead of anything that he felt may be a potential problem and taken care of it. If you are looking for a great skin doctor in a clean and well run establishment, you can't do any better than Bella Cara and Dr. Ong. read more

Bella Cara Dermatology - Dermatologists Near Me - Newport Beach, California

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This was my first time going to a dermatologist and I was blown away by the service and knowledge of Dr Le and her team. As someone who has never gotten acne and is now 28 with breakouts, I was freaking out. She was so thorough in going through my current skin care routine, discussing what I needed to tweak, what ingredients I should be looking for in my products, and the frequency of these products. We also discussed the root cause and she put my fears at ease. Super excited for my acne facial in a couple weeks and getting my skin right before my wedding! read more

AMAZING! just had a facial with Kim the esthetician and it was great. She listened to all of my concerns and treated them throughly. She is very gentle and explains everything about the treatment. Highly recommend!! read more

Always always phenomenal!!! Dr Ong & Dr Le are wonderful. The kindness & time & care that's is taken is so great! I feel like I am the only patient in their office. Tina the Off Mngr is so great & her staff is wonderful read more

Excellent! Dr ONG is knowledgeable, experienced, warm and professional! I have been his patient for more than 15 years. I trust him for all of my dermatology needs. read more

Tina the front desk manager is the rudest, most unprofessional person I have encountered in a very long time! Dr. Ong is such an amazing dermatologist, but his office manager Tina is the face of his practices. Dr. Ong, she is so bad for business and driving all your patients away with your mean comments and unprofessionalism. I have been with this derm for over 10 years and sadly am taking my business elsewhere. Not only is Tina all of the above, but she lacks leadership and grace in the workplace. She diverts blame to the front desk staff, and I truly feel this is why they have such a high turn over for the reception. If Tina focused her negative energy on properly training the front desk staff, she would be awed to see how much smoother things will run. Dr. Ong is really great, but you can't rely on his treatment due to Tina running things at the front desk. She has cancelled my appointments on multiple occasions, and I can't depend on them for consistent care. read more

The worst business and practices I have experienced in the medical industry. Today, they have immature college kids as assistants that run around and giggle. Never should they be 'learning' on serious procedures. Over booking and most concerned about making money. Severe decline in medical procedure practice since my first visit in 8/2014. Im interviewing attorneys. read more

not as friendly and welcoming as advertised. The doctor rushed to finish it as she has another surgery going on. Won't give a five star as they "kindly" asked for - really regretted for having booked the consultation at this clinic. read more

Run away from Dr. Le and Ong. They are horrible. Read my reviews. Dr. Le injected filler around my eyes. Caused bulging and affected my vision clarity. NEVER is filler to be used around the eyes per professionals. She even used the wrong type of filler per professionals. There are published science papers about the danger of fillers and absolutely never around the eyes. My corrective surgery by an special eye surgeon in LA was 7/14/23 I am serious here, no falsities. Dr.Le and Ong refuse to pay for the corrective surgery. RUN FAST AWAY FROM BELLA CARA; DR. LE AND DR. ONG. 9/9/23 read more