Never thought I'd say this but I'm (almost) glad I didn't wear my retainers after my first round of braces in high school. The Bella Smile team @ Page / Hayes Valley location showed me what care, consideration and hospitality really mean. After checking out a few other orthodontists in the downtown area that weren't as impressive, my girlfriend recommended I check Bella Smile because she was satisfied with their free consult back in 2023. From there, I enjoyed the whole experience from the first meeting with Candace and Dr. Mahmood to the treatments with Carlos, Shuling, and Rosalie. I got my final Invisalign retainer today after almost 2 years and I'm still delighted because they value patient care more than just churning over to the next customer. For how busy they are, they still not only take the time to listen during each session but also reference and remember ortho aspects and also personal tidbits. Furthermore, Dr. Mahmood referred me to their office's dentist, which I've been with over a year now, and to UOP's SF office for a mouth guard analysis to help manage my sleep apnea better since she teaches there. If you, your friend, or your children need teeth straightening or whitening, I'd recommend you look at no other orthodontist in SF! read more

Bella Smile - Celebration champagne @ end of treatment! - Orthodontists Near Me - San Francisco, California

There is NONE BETTER in SF. Full stop. I've been seeing Dr Shen Garnett for 16 years (from orthodontics to renewed mouth guards). She and her team are experts in every way. Most important, I trust their care. There is NONE BETTER in SF. Full stop. I've been seeing Dr Shen Garnett for 16 years (from orthodontics to renewed mouth guards). She and her team are experts in every way. Most important, I trust their care. read more

Bella Smile's staff is incredible and so nice, I would go here even though my insurance doesn't even support it anymore

I am a patient of Dr. Shen, and I asked her to perform my orthodontic procedure. She is an incredibly professional orthodontist. Not only is she highly skilled, but she is also very patient, explaining all the treatment plans clearly. She tailored everything to my needs, which gave me a lot of confidence. I also really appreciated the clinic's atmosphere; the whole team is very dedicated, and every visit they explained and demonstrated everything so well, so I always knew how to properly do the aligner placements at home. We are very satisfied. read more

I has a great experience at Bella smile. Merg was amazing, she's very friendly and supportive.

I honestly have been thinking about this review for years and decided that I wanted to let anyone who is deciding on getting Invisalign or braces learn about my experience. I had a minor bite adjustment that really did not require any orthodontics but I wanted to move forward with it because my middle line was not aligned. Dr. Garnett was the one who saw me and proposed a year-long treatment, split into two sets of trays. I did my treatment from Sept 2017 to Oct 2018. There was a prepayment for my plan so I did not want to back out at any point even though after the first half of trays I felt like my teeth were perfectly aligned. The second half is what I think ruined my face. My teeth have been pulled back so much that it has changed my face shape. Not only has it caused my nose to look bigger when I smile because my teeth have been pulled back, my entire chin is shorter as well. I did not know orthodontics could do this, and I really wish the doctor would have said or provided a visual of the changes my face would have. Further, my profile looks different and retracted as well. This has also worsened my TMJ issues because my tongue does not have enough room in my mouth versus before and I often bite my tongue now during my sleep and get extreme headaches. I really wish I did not do this treatment or should have listened to my gut instead of being pushed to follow a plan that I probably did not need at all. Thousands of dollars and lifetime of medical and confidence issues. It really has given me a lot of pain and agony. Additionally, I had gone back to the doctor a year or so ago addressing my current concerns and I was rushed to have another treatment plan laid out for me for another six months! The office is nice and there's great pedigree but I definitely feel medically gaslit during my time here / and I wish I was forewarned about the changes orthodontics could do. I had good experience with all the staff, however. This is my personal experience and wanted to share. Take it how you will. read more

Bella Smile - After treatment post-4 years. Chin and face is retracted, I look very different. - Orthodontists Near Me - San Francisco, California

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I discovered Bella Smile through some friends who had used her services for their Invisalign in SF. They all raved about her practice, her staff and her office. I decided to check out for myself what all the fuss was about. I didn't think I needed Invisalign b/c I thought my teeth were okay, despite some mild crowding. What I didn't realize that was that crowding would likely lead to more plaque buildup and possibly gum issues. My challenge is that I didn't want to go through the normal length of time to do Invisalign so thank god I found Bella Smile! Both Dr. Garnett and Dr. Mahood helped fix my crowding and overbite over the course of 9 months (shaving off 1/3 of the time with the Prolon process) I will admit that this whole process was very daunting as I wasn't sure about how to manage the trays, the cleaning solutions, and just living with it day to day, but the entire staff was always helpful whenever I had questions, and if there were ever any last minute issues. I inadvertently lost one of the hooks on my teeth and Dr. Garnett's staff was super accommodating me and seeing me inpatient same day to help me solve my problem. The whole team, from the front desk to Dr. Garnett and Dr. Mahood provide a deep level of attention and patient care that I have not seen in an of the other doctor offices I have on my roster (and I have a lot of doctors I see). I would highly recommend Bella Smile for both adults, teenagers and children. read more

Bella Smile - This is the before and after of my invisalign experience. Highly recommend! - Orthodontists Near Me - San Francisco, California

Someone once told me, "you should always strive to be, a better version of yourself." It may've been the perfectionist Virgo in me, because when I walked into work one Monday, my co workers exclaimed in surprise: "but, you don't NEED Invisalign!" Cosmetically, maybe not. The decision to get Invisalign was to correct my bite and straighten my bottom teeth which you can't really tell from first glance. I would've comparison shopped but with favorable reviews on yelp (and recommendations from hubby's colleagues) I decided to go to Dr. Shen's practice. During the consultation, you'll be given the low down on what Invisalign is, x rays taken, pointers on how to take care of your teeth, go over payment plans, etc. The consultation is $450 (from 2017 price) which can be applied towards your plan should you choose to get yours done here. With gleaming credentials from Stanford and Harvard, you can be assured the best orthodontist in SF has got you covered. The initial weeks of wearing Invisalign will be uncomfortable (some side effects even include headaches) and if you have to wear rubber bands, you must wear it for the recommended 20-22 hours a day, even in your sleep. There were many times I've woken up to sore jaws those early weeks, but all in the name of perfection, right? :p My Invisalign course would've only lasted 1 year, but we had also gotten married the same year, so I had to get my attachments temporarily removed for the wedding, which pushed back my course for another 3 months. Nevertheless, the consistency of care that I've received from Dr. Shen and her assistants are top notch. They're on time, professional and overall, really pleasant to deal with. You should like your orthodontist because you will see them a LOT. I just finished my last wire check with Dr. Shen and I'm honestly bummed that I won't get to see her anytime soon. Maybe we'll come by and visit once baby gets her full set of teeth :) Thank you Dr. Shen! :D read more

Definitely appreciate Bella Smiles as my orthodontist. Dr. Bella and her staff are always so friendly and welcoming, I had an emergency with a poky wire and i was immediately given an appointment to come in. Juan helped me resolve the issue and was quickly back on my way. Thanks again Bella's Smiles and team! read more

If you're looking for an orthodontist, look no further! I HIGHLY recommend Bella Smile! Bella Smile provided excellent care every single office visit. I always felt confident throughout the entire process, and I appreciated the attention-to-detail dedicated to my case. When I was selecting my orthodontist, I did three consultations. My consultation with Bella Smile was the most thorough and positive. Given that my case was difficult, Dr. Shen Garnett was the only orthodontist who believed my case was treatable with Invisalign (which was a huge criteria for me). She is VERY knowledgeable and seemed excited for my case. Because of my trust in the staff and Dr. Shen Garnett, I easily chose Bella Smile. During every visit, the staff is always super welcoming, professional, accommodating, and friendly. Dr. Shen Garnett thinks through every decision thoroughly, and I was confident that Dr. Shen Garnett (and everyone who helped me) made the right decision every time. I always felt comfortable to ask any question I had, and we even shared many laughs! After 3 years, I completed my treatment and am incredibly happy with the results. I've recommended Bella Smile to all my friends and family! read more

Good place, went there for Invisalign consultation. They did the whole zetas and explained tbe treatment in detail. Place was clean and still deciding if I want to continue there but recommend for first consultation. read more

We love Bella Smile! The front desk staff always go above and beyond to help us out, Ari and Angel are great. Recently my son had broken a bracket right after an appointment in the morning. They were booked that afternoon, but Angel found a way to fit us in, even though they were closing soon. Juan took great care of Cooper, and was patient with us when it took a lot longer to fix. Dr. Shen-Garnett always makes us feel welcome, and more importantly she is top notch with her knowledge, experience and care for her patients. My three children are all patients and they are on their way to having great smiles! read more

It was my best decision to visit Dr. Bella for my teeth realignment. Such a daunting task yet Dr. Bella and her team made it seamless and fully supported. Their professionalism, efficiency and expertise impressed me immensely. After a year as projected, I now have a smile so bright all thanks to Dr. Bella and her superb team. I wholeheartedly recommend Bella Smiles for your teeth realignment needs! read more

I am very upset with the service and communication at Bella. I wanted to expedite my Invisalign since I need to work on my implant as soon as I got parts of my teeth straighten. I signed a contract and sent in my check immediately after my initial consultation and was told the next day they are ordering my first set of tray and to come back in 4 weeks. I changed my business and personal trips around to attend the said appointment. A few days prior to this appointment, I got texts and emails about my upcoming appointment. But the day before the appointment, I got a called from the front desks saying they did not order my trays and had left me a few voicemail with questions a few weeks ago. [I DID NOT GET A VOICEMAIL] The office never even tried to call me after the voicemail to connect with me leading me to believe I still had the appointment. I no longer want to use use their services but they've billed both of my insurance and cashed my $5k out of pocket check - and they even ordered my Invisalign trays. Now, I have to deal with getting the refund back from Bella and deal with insurance refund so I can still get Invisalign done elsewhere. And as many know, dealing with insurance companies are the worst. read more

I never really write reviews but I felt the need to share my excitement and appreciation for the terrific experience I had at Bella Smile! Dr. Bella and her team provided outstanding care during my Invisalign treatment, which lasted for a year. From the beginning until the very end, Dr. Bella showed strong interest in my treatment, guided me through the multiple phases and showed constant support and empathy. Also Dr. Bella was quickly to respond to my emails in multiple occasions, answering my questions and providing advise. The rest of the team was also exceptional in how they treated me, I couldn't be more grateful! read more

I got my lower teeth straightened a few years ago at Bella Smile, and I was very happy with the experience. :) Dr. Shen-Garnett was super knowledgeable and all the staff were very professional through it all. Edna especially is an angel! She is so thorough and sweet! read more

Dr. Shen is amazing! I had orthodontics pretty much my entire life...I was left with an open bite I was told I could close with invasive jaw surgery. After meeting with surgeons it was determined the surgery might not be a permanent fix and I decided against it. Years later, in my early 30's I went to Dr. Shen to inquire about options and she told me she has successfully fixed open bites with invisilign. I did the treatment and many years later (about 6 and half years) my open bite has not returned and teeth look great. Dr. Shen is the best. I now live 6 hours away and wait until I visit SF for any ortho questions. Would not trust anyone else. read more

UPDATE: Since my review below, I bumped up my rating a star. I personally got a call from Dr.Bella soon thereafter. She answered all my questions, apologized for the below, & was going to address some of the issues with the staff. I was not expecting a call personally from her that same day, as it was around 8p! This showed me how much she truly cares for her patients. Previous review below: First the pros: 1) 5 stars for Dr. Bella as she was referred to me by someone I trust. Dr.Bella's education in her specialization and Invisalign knowledge is reputable. 2) The office is super clean, covid safety implemented, & the staff is really nice. 3) initial consultation was at least 1hr. long & they were very thorough, answered my questions, and Dr.Bella spent time talking to me. Here's why I gave low ratings : 1) I decided to move forward with my treatment. The person on the phone scheduled me for 2 visits. I went for the first visit and found out I didn't even need to go in! They were going to do X-rays and scans. You'd think they would look at my chart & see this was done already. So I wasted time off from work and waiting in the lobby to have nothing done. 2) on the 2nd visit, I found out I needed tabs on every single tooth! I was told during my consultation it would be on a few teeth not EVERY tooth. 3) I saw that the invisalign said 29 trays. I asked the assistant working on me (I'll avoid saying their name), "Is 29 all the trays I'm gonna get?" She told me "Yes, but it'll actually be 26 as 3 are refinement trays". I told her that was great news bc I was told by the ortho that the process would take 12-18months. I told her there's 52 weeks in a year and I only need 29 trays!? So I'll be done mid 2022! . Their reply was "Oh is there 52 weeks in a year? I didn't know that". 4) During the treatment, the assistant was pressing down on my teeth for something and she was pressing down on one tooth and the instrument slipped and jammed up into my gum. They kept apologizing. Luckily, I was fine. 5) They gave me a "Goodie bag". I asked about my VPro. You get this if you pay in full (and it's $$$). If I didn't remember to ask about this, they would've forgotten to give this to me. 6) Dr.Bella mentioned "Bite Bumps/turbos" to help with overbite; however, I was NOT told that this would change my ENTIRE eating habit for a year!! I went home and had meal prepped salads for the whole week and had to give all my salads away! I couldn't chew at all with those things bc your teeth don't touch! So you can't grind your food! I called the office thinking they did something wrong and the person on the phone said, "I'm sorry they should've told you, that for the first week, it's best to have a liquid/soft food diet"; and that I''ll get "use to it after a week". She told me to call in a week if anything. Also, I inquired about the 29 trays. The person on the phone said I would need to come back in when the trays are almost done. The doctor will scan and reevaluate how many more trays I will need from there. I told her that's not the same info the assistant told me. 7) I get a follow up text from office, 2 days later around 9am, asking how I was doing and that I could text back or call the office. I texted back. No word. I text about the bump bites around 3pm. No word. Weekend comes, Monday comes, and still no word. I did so much googling over the weekend on these "Bite turbos" that I got my answer. I didn't even know they were called "Bite bumps/turbos" until I googled! I'm trying to stay positive and focus on the end result! All I can say is that the staff needs to be more prepared/organized or educated. When I worked at the doctor's office years ago, I would review charts to make sure everything was there for each patient, and we had to return messages that same day. In addition, I should've had a more experienced assistant working on me for my very first visit. I was given wrong information and got the instrument whacked on my gum. I hate that I'm writing this review, & wish I could give 5 stars; but this was my experience within the past few days. read more

I love coming to Bella Smile! It's like a spa treatment for my teeth! Everyone is so nice and kind, and it's so easy to schedule/reschedule appointments. When I considered doing Invisalign, I didn't even think twice - I know I'd go to Bella Smiles because they are the experts in Invisalign!! I can't wait to see the results and am super pleased with my progress so far. read more

Just finished my Invisalign treatment with Dr. Mahood. The team was always so helpful and friendly. Appointments were quick and easy too. They do an amazing job - highly recommend! read more

I've been insecure about my crooked teeth since middle school and finally decided to get braces during Covid after two decades of coming up with excuses (I can't work with a mouth full of braces, I don't want to pull two teeth out, I can't afford it, now's not a good time, etc.). I found Dr. Bella while searching for before and after cases of severe crowding like mine. On her website, there are pdfs and videos of 50-150 cases (most ortho offices post 5-15). And I found a video of her presenting her winning case in the 2016 Invisalign Shootout. She seemed experienced, skilled and optimistic - a rare combination in any profession. I have been under treatment with Dr. Bella for a little over a year now. She's treating me with Invisalign, propel, and ipr (no extraction tho I'm missing one lower teeth from a previous incident). The office staff (shoutout to Shalina who puts up with my multiple questions and calls) and her ortho assistants have been helpful and nice to me. Dr. Bella has been straight to the point, adjusting on the fly based on my feedback, and trustworthy through all my appointments. Five stars bc there's no such thing as a perfect place (so what's the point of saving it?) and this 'small' business does a superb job of balancing patient care (esp during Covid) and staying in business. I'm envious of people who live locally. I fly in once a quarter from Boston bc I went to about 10+ ortho offices in Boston and clearly Dr. Bella has the most experience, skills, and heart. Photos are before treatment and 85% to completion. Hoping to make it to the before and after photos of Dr. Bella's case book. read more

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We were referred to Bella Smile by friends and now I want to be that "friend" to you! My son went to Bella Smile for his first round of braces. From the beginning of the process the staff and Doctors were so attentive and caring. Even thru the pandemic! In fact I was so happy with the services that I decided to go to Bella Smile for my own Invisalign which I completed six months ago. The location is great parking is easy as long as you're not there during a challenging traffic time and even so you can drop your child off and let them go in for their appointments while you wait outside. I highly recommend this business and hope you make the right decision to go with Bella Smile read more

My followup appointments have been amazing and quick. Dr. Shen-Garnett and her team was quick , thorough, and personable. As busy as they are, they always make time to talk to you on a personal level. Also, I want to give a personal shoutout to Justine and the entire front desk team. They are always on point and extremely helpful. read more

Bella Smile - Done with treatment in 10 months! I now have a face and teeth someone other than my mother can love. Thanks Bella Smile!!!! - Orthodontists Near Me - San Francisco, California

friendly & efficient service. Excellent results! This is the place to go for invisalign! Very attentive & kind staff who know how to deal with kids. Yes, like some other reviewers mentioned, sometimes you need to wait and the appointments do not start on time, but that's life - once we had wait for an hour but that was due to someone else having an emergency and had to be treated before us. No I was not happy to wait that long but that does not make Bellasmile less good. Now we bring books/homework and use the wait time productively. Moreover, most of time you really don't have to wait that long. read more

I have nothing but wonderful things to say about Bella Smile. Everybody there is professional and personable. I was under the care of Dr. Mahood and I found her to be incredibly adept, detail-oriented, and as dedicated as I was to getting my smile just right. She took the time to explain each step of the process and made sure I was comfortable throughout the entire treatment. The staff at Bella Smile is also top-notch (with a special shoutout to Candace and Matthew who were especially encouraging throughout my stay). Overall, I highly recommend Bella Smile Orthodontics for anyone in need of orthodontic treatment. They truly care about their patients and it shows in the excellent work they do. read more

Shalina at Bella Smile is beyond amazing and wonderful! She deserves an entire review because I am so impressed with her from the moment I met her to a year later! She has a smile the minute you walk in and is unbelievably helpful. We had to change appointments due to schedule conflicts and she could not have been more accommodating. Her customer service is A plus and I wish I could choose 10 stars as she is a total rock star. Thank you Shalina for everything as we appreciate it all! read more

Just got Invisalign'ed today and the process has been extremely smooth. From clear precautions during COVID to a very thorough consultation to the awesome staff (shoutout to Angie!) it's been an extremely easy process, they really have it down! As an adult revisiting orthodontia, I'm both impressed by the great crew, as well as not having to go through the old-school dental molds...it's a very welcome high-tech operation! Have had a great experience to date! read more

I wanted to respond to the practitioner's reply. The issue isn't whether IPR is useful or whether less is used than other orthodontists. The issue is that this was too much for my case (as pointed out by a periodontist) and the position of my teeth/roots wasn't accounted for. Obviously, there is a limit to what should be done and that will vary based on the individual's mouth. Fixing the "triangles" isn't always appropriate. The last IPR was done at the end of the trays and my tooth was tipped over to account for the IPR. This tooth is actually not straight because of this but is on somewhat of a diagonal. This was definitely a rushed experience overall. read more

Bella Smile - See middle bottom teeth where roots are touching. - Orthodontists Near Me - San Francisco, California

I can't speak highly enough of Dr. Bella and her team. After my 15+ year old built-in retainer broke (installed by a different dentist), she and her team went above and beyond to help me on short notice. Scheduling was easy and her staff were kind, helpful, and professional. Dr. Bella quickly and painlessly removed my broken metalware, and thoughtfully explained my options for new orthodontic work. Her office uses digital scans and renderings, which makes it really easy to get fitted for retainers and to understand how things work. I also appreciated her office's transparency on pricing, and the pros and cons of different options. Definitely recommend! read more

A glowing review for Bella Smile. My daughter became a patient in 2015 patient and had spacers and braces starting at the very end of 1st grade. She has work her nighttime retainers religiously since 4th grade and now has a perfect smile in the 7th grade. During my daughter's treatment, Dr Bella mentioned that she could fix my smile. My teeth had become completely mid aligned after two rounds of braces when I was a teenager, and a faulty permanent wire. She knew I would be a challenging case, but acknowledged she could fix my teeth with a 12-18 month course of treatment. I decided to start my Invisalign journey in fall 2020, since I knew we would be wearing masks for a while. This seemed like a much better alternative than jaw surgery. I had 52 weeks of trays plus four rubber bands that I wore religiously. Every single day and night, 23 hours per day. I'm so happy with how my teeth turned out. I can truly smile now that my tongue doesn't jut through my teeth. Thanks Bella Smile! read more

Bella Smile - After Invisalign December 2021 - Orthodontists Near Me - San Francisco, California

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I needed orthodontic treatment before and after double jaw surgery for sleep apnea and had a wonderful experience with Dr Bella Shen Garnett! Out of all the orthodontists I consulted before my surgery, Dr Shen Garnett was the only one that offered to do the entire treatment using Invisalign. Everyone else recommended and pushed for metal braces, which I wanted to avoid. As promised, Dr Shen Garnett only used Invisalign to align my bite before and after the surgery. Right before the surgery, she attached small wires (she called it a surgical device) to my teeth. They are smaller and less unpleasant than braces but are required by the surgeon during the surgery. She actually developed this surgical device herself and my surgeon found it to be a great alternative to braces. The neat thing about this surgical device is that it allows the teeth to move and close your bite after the surgery as rubber bands hold your jaws together. As soon as I was able to open my mouth wide enough after the surgery (a few weeks after), Dr Garnett removed the wires again and continued to align my teeth and bite using Invisalign. My bite and teeth were perfect after the treatment was done. This whole process was life changing and I can't recommend Dr Bella Shen Garnett enough (especially for patients considering jaw surgery)! She is truly great at her craft and always has a smile on her face. Thanks for the great experience during this difficult jaw surgery journey! read more

I came in for a consultation to discuss treatment options, but ended up just deciding to get retainers. The doctor and the staff were really helpful, professional, knowledgeable and friendly. The doctor was honest and incredibly thorough which is rare to find. My experience with this office was superior! Highly recommend :) read more

Dr. Bella and her office staff at BOTH locations are the absolute best in the business! The treatment plan that Dr. Bella customized for me saved me from having to have jaw surgery. I was told by multiple Orthodontists that even with jaw surgery, they weren't sure if they would be able to treat me. Dr. Bella was confident that her approach would work and after a couple years I have a perfect smile! I commuted from Sacramento without complaint knowing that I was working with the most talented group of people in the industry and would do all over again in a heartbeat! Thank you so much Dr. Bella and staff!!! read more

Bella Smile - Orthodontists Near Me - San Francisco, California

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Appointment was at 11:20, it's 11:50 and I'm still waiting. Was.told they are running "a tad bit late". How is a half hour wait acceptable? Otherwise happy with my results so far. Although for a premium price I would expect promptness. read more

My review of Dr Bella's practice is mixed. Dr Bella is very experienced and good at what she does, but the overall patient experience is sub-optimal. My first few appointments were on time, punctual (when they were trying to sell me the package). My teeth were pretty straight to begin with and to be fair, Dr. Bella did tell me I didn't need Invisalign treatment in the first place. But I wanted to be supportive of my partner who was also doing it so decided to move forward anyways. I did 5 trays for ~$3500. After the first 2 appointments, for all of my follow up visits - I've had to wait ~30 minutes to be seen. The practice has a strict policy that if you're 10 minutes late, there will be a strict rescheduling penalty so it's ironic that patients have a long wait time to be seen with no advance notice. There have been multiple times when I've cancelled important meetings to be seen during the only "available times" and stressed to rush over to the office to be on time only to have to wait 30-45 minutes. As a patient I do not feel my time is respected. For such an expensive treatment, I also would have expected a better experience. If I had been given a heads up, I wouldn't have cancelled my critical meeting and could have rescheduled the appointment. Many have asked me about my teeth results. TBH I personally don't notice much in my before and after photos, but I only did only do 5 trays so pictures look fairly similar. Dr Bella also did tell me there would be minimal movement in advance (so overall I'd say I'm happy with my teeth results). I'm sure my teeth are straighter now so this review is more to provide visibility into the patient experience. Sometimes practices run late and we understand but when it's a consistent 30 minute wait for every single appointment...It's frustrating/hypocritical when we are held accountable to strict guidelines, yet the practice is willing to let patients wait for an extensive time and not take responsibility. It should go both ways. To the Bella Smile staff if you are reading this - if you're running 30 minutes or an hour late...that's OK! It's covid. It's crazy. We get it. But if you're running late, please at least give subsequent patients notice that they will not be seen on time. A text goes a long way and will Make for a much better patient experience. As much as we respect your time, please respect ours. read more

I recently went into Bella Smile for my Invisalign treatment. I was incredibly impressed by the care I received from Widya, an orthodontist assistant, at Bella Smile. She provided thoughtful and thorough instructions of how to put on my rubber bands correctly as well as how to maintain care for my Invisalign trays. It was refreshing to go into the orthodontist office and be greeted so kindly and gracefully by Widya. It was by far the best orthodontist experience I've had. With Widya there to assist, I'll definitely be coming back! read more

I've been Dr Shen's patince past 8 years and I am so greatful to have her. I have not been here for to pass two years beacuse my treatment was over. However I came back for a maintanence and realize how much I miss my doctor's office.I am so thankful to have Dr Shen and her unbelieve team a phone call away. They do an amazing job-highly recommend (kids and adults)! read more

Bella Smile is INCREDIBLE. I came in with a cross bite, over bite and anything else you can think of that was wrong with my bite (and in fact, every other orthodontist I had gone to recommended jaw surgery). Bella Smile provided excellent and pointed care that completely fixed my smile right in time for my wedding later this year. They also include retainers to wear at night after the process is complete and bars behind my front and lower teeth (which I can't even feel) so that any teeth movement post-services will be minimal. They are truly the best here. read more

Why is this office so disrespectful of the time of its patients? I waited 45 mins past the original appointment time before then this happens again later?! Clearly you need to reevaluate how you schedule appointments bc adults have to go back to work and have things to do. It's so rude, poor business practice, and just regrettably makes you think what else they have poorly run here. The dentist is nice but if you value your time and want actual face to face time w an ortho, go to someone else like Dr Lee who everyone raves about in the same area. I regret going here. As someone said, this place is a mill which a bunch of young people doing dental work as assistants and one doctor stopping for a minute or two to glance at work then move on. read more

The expertise of Dr. Garnett and the customer service of the staff at Bella Smile are amazing. I had started Invisalign with a dentist (not at Bella Smile) that had no idea what they were doing (but did not refer me to an orthodontist) and ended up with gaps between my teeth. I also had an underbite that others said couldn't be fixed without surgery. Dr. Garnett understood what needed to be done and fixed a number of issues including my underbite without having to resort to surgery. She and her team work efficiently to schedule appointments and get me in and out. The Bella Smile receptionists and the assistants are always friendly and patiently explains what needs to be done each step of the process. The office also does a good job with COVID precautions for patient safety. read more