I became a patient of Dr. Quinn about 10 years ago. Unfortunately, it seems like the quality of care has shifted dramatically.
On July 18 & again on 22, 2019 I called and left VM for them stating that I needed an appointment to come in. No call back. I called again on July 25 and spoke to Kathy. I explained to her that none of my messages were returned and I needed an appointment because I started grinding my teeth to a point that I wake up with tiny teeth crushed in my mouth, my jaw locked this morning, and I horrible headaches. I needed a night guard and a retainer (as I had lost both on a trip).
She said the first appointment was on August 20th! A month out- while I'm telling her I'm waking up with crushed teeth in my mouth. I also reminded her that a night guard will take approximately 1-2 weeks to make after they take an impression of my teeth, so it be September when the retainers will arrive- and I couldn't wait that long. My head is killing me.
Kathy said she can call me if another patient cancels before then. But if no one does- I'll be living w this for another 6-8weeks! I explained to her that I come from a family of doctors and I know they always have a few slots open for an emergency. She stated this was not an emergency! WOW! I guess I need to be bleeding to take up that appointment! Maybe in another week when I grind my teeth down to the root (which I have actually done and had two teeth pulled when I was teenager as a result) they can fit me in!
I was very upset and asked for Dr. Quinn to call me. As someone who has my own business, I would like to know how my clients are being treated- if messages are going unanswered. She advised that first the office scheduler would (Ann?) would call me and then if she decides, Dr. Quinn would.
I was literally begging for her to find me an appointment sooner. I told her I would have not called again & changed orthodontists by now but for the fact that I figured maybe things happen once in a while and this may have been it, but figured once my calls gets through, I would be seen immediately. She once again repeated that there are no appointments available & that Dr. Quinn would not call me back. At this point- frustrated by this treatment, I told her that if he doesn't call me to sort this out- I will write him a review about this & how uncaring they are about their patients. She asked if I was threatening them. I said that I am not threatening, but rather stating that if I don't hear from dr. Quinn, I will write what happened in a review.
About six hours later, she called back stating they had an appointment on Monday! Magic!
By that time, I had spent several hours finding another orthodontist, who scheduled me for Monday stating their doctor was out of the office tomorrow (Friday) and they fit me in on Monday.
I relayed to Kathy that I would not need that appointment anymore and found another doctor realizing that I will never again be a position where I have to beg my orthodontist in tears to see me and with how they have treated me today, I can't say if this would not happen again. I asked if Dr. Quinn was going to call me because I wanted to speak to him (from the perspective of one business owner to another). Apparently he would not! Wowowow!
The lack of empathy and willingness to find a solution is disappointing. Apparently when an issue arises, I was not worth Dr. Quinn' time to call to try to resolve it. This is not how anyone should be treated. read more