I bought a dress, as soon as I paid in full the responses I received to questions were curt. I asked but was given no information as to the origins of the dress. It fit perfectly (minus hem and a minor take-in) at the time of purchase. The hem at suggested tailor was crooked, dress no longer worked post alteration. I got a new dress two weeks before the wedding somewhere else. Have been told the business has since closed. read more

Not my first choice. My sister decided that she wanted all her bridesmaids to buy their dresses from this store. Our first experience went ok, we were paired up with a new salesperson, who seemed to flounder at times and the owner had to step in. After that, the experience went downhill. We were told the dresses would be in on a certain date, then the date changed and then changed again. I was told that we didn't really need to have the dresses until two and half weeks prior to the wedding. Knowing that I would be eight mouths pregnant by the time the wedding occurred and also knowing that I would have to have extensive alterations done, this was not acceptable. I called and left a message and didn't hear back until almost two weeks after my call. I then got a letter in the mail, blaming my sister for all the delays, saying that she took a long time to come in and pick out fabric colors. She lives in a different state, 6 hours away. We also had to wait on the manufacturer of the fabric to send in a swatch of the correct color, since the store didn't have one on hand at the time of our appointment. We ended up getting the dresses in ~one and half months prior to the wedding and my alterations done in time but the staff were hard to get in touch with, didn't call back in a timely manner and the experience was less than desirable, especially for a boutique bridal shop that attempts to provide a first-class and stress-free experience. If you're looking for beautiful, designer dresses that look (and are) expensive, this is your store. If you're looking for a nice, stress-free experience, Bella Vista would not be my first choice. read more

I would NEVER recommend this bridal shop. I'm very disappointed that I purchased my wedding dress from this shop. Finding 'the perfect dress' is supposed to be the happiest moment of the wedding planning experience and it was up until after purchasing my dress. My bridesmaids found their dresses and after much confusion trying to place the deposit for their dresses, we get the order placed. Numerous emails were sent back and forth between one of the girls who was trying to make sure the correct size dress was ordered for. Instead of the bridal shop calling the bridesmaid or even myself to try and resolve the conflict, the legal representative for the bridal shops sends an email directly to me stating "The happiness of our brides is our most important goal, and after reading (bridesmaid's) email, I have decided it would be best for you to find another store for your bridesmaids. It appears that our program is just not a good fit for your needs, and we don't want you to have any more stress. " After receiving this email, this did not resolve any stress whatsoever! The bridal shop has continued to cause me more stress after threatening to sue me over a review that was posted about them that I didn't even write. I have yet to receive a telephone call from them apologizing for the stress and disrespect I have received. And I'm not expecting to ever receive that call. I cannot believe that this bridal shop would ever be this low class and think that it's ok to treat anyone especially a bride this way. I was considering purchasing a wedding dress from another retailer and now I wish I had gone with my second choice. Brides and bridesmaids, do yourself a huge favor and be careful when considering this bridal shop for your wedding. read more