Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs

We've used over 12 real estate agents over the years and Sarah Hatch was by far the best we've ever…read morehad. She is not only pleasant to work with, but very thorough, professional, and smart. She sold our house over list price in just a few days, which was great. Before that she managed our rental for 4 years and we never had to worry about anything. She is highly recommended.

Sarah and her team are exceptional. As my property manager for two years, she managed every detail…read morewith unmatched professionalism. I never had anything to worry about. When she transitioned to selling my home, the process was great. She was able to walk us through the ups and downs of the sale, and she swiftly handled any issues we had. Finally, and most importantly, as good as a property manager and realtor Sarah is, she's also a great person to work with. Whether sharing a laugh or a thoughtful gesture, she truly goes above and beyond. I can't recommend her enough for any real estate needs.

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I…read morealso appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.

Aurelia, Thank you so much l for giving me the estimate on…read moremy rental property. You were so pleasant and kept me up to date with the entire process and provided detailed information. Aurelia is very professional and I highly recommend her for your real estate and rental property needs!

Aurelia is a true professional and takes care to listen to my needs and concerns about my property…read more I would recommend her to anyone that is considering to rent out their property that doesn't want or know how to deal with the headaches that come with it

They make promises they don't keep. Very disorganized. They sent people to come fix something at…read morethe house without telling us. Heating stopped working twice during the winter. I would not recommend them. Asa matter of fact I plan on notifying the Better Business Bureau this week about them.

From the owner: Property Management Solutions for the Busy Investor…read more Whether you’re searching for a place to call home or a partner to manage your portfolio, we’ve curated an excpetional experience for residents and partners alike. Value Creation. At our core, we are dedicated owner-operators committed to delivering exceptional service to our partners and tenants. By streamlining operations, reducing costs, and eliminating unnecessary hassle, we empower our partners to focus on what matters most: growing their portfolios and achieving their goals. Institutional Toolbelt. With over 3,000 doors managed in the past decade and two decades of proven strategic excellence, we bring a powerful toolkit to optimize and manage your portfolio. Our experienced team will expertly market your property, delivering above-market ROI, and ensuring peace of mind through extensive tenant screening and preventative maintenance.

I'm moving out. They sent me a letter 10 days ago with the total owed, told me to ignore what's in…read moretheir payment portal and pay the amount in the letter. I do. 10 days later, on a Friday afternoon, they send an email telling me I owe over $500 more now because they "just realized they made a mistake" and oh, I have until midnight that day to pay up, or they plan to charge a late fee. This company is garbage.

I am a current resident of Archstone Pentagon City and I have experienced both the former Archstone…read moremanagement (much higher quality and caring of the residents) and the current Equity management. Ever since Equity Residential took over Archstone Pentagon City, the quality of services has declined while the cost for everything has increased. Current residents, particularly continuing residents, are being shafted for the amount of rent + move in/move out fees + amenity fees + parking fees + miscellaneous fees that we pay. Equity Residential appears to care more about making corporate profits than the well-being of its resident. Below is a short list of ways Equity has decided to maximize their profits at the advantage of the residents: 1) Imposition of a number of fees, including a new fee to transfer between apartments in the building 2) Reduced quality of services: - The building hallways are no longer kept clean or as regularly cleaned. On one of the floors, there has been a mound of dirt in the hall + a big dead fly that has not been cleaned up for at least half a week or more. Equity prides itself with providing luxury apartment living, that is far short from luxury. - Central controlled A/C that will NOT even turn on the air-conditioning until May 1. Did we in Arlington, VA not experience 91 F of weather recently? Of course not, it must be your misperception. Just turn on the heat and you'll be all fine in your unit! A number of my neighbors had to go out and buy fans, sleep with their windows open, etc. Depending on where you are in the building, you may not have the luxury of sleeping with your windows open because window screens are of poor quality and your apartment may be filled with flying insects or bugs. One of my neighbors had a lady-bug infested apartment because the lady-bugs breed in the window sills and he had his window open for two days. - The one-day apartment maintenance service has declined to a 2 business day service. 3) Reduced amenities - No more free printing and the taking away of our communal printer upstairs - No more 24 hour free tea or coffee. Equity now only provides a smaller choice of tea/coffee weekdays until 10am and no longer on the weekends. Why? Because most people are actually around on the weekends, so free coffee/tea then would be too expensive. Sorry renters, we're just trying to provide amenities when you are less around. Equity's move to decrease the amenities is unjust and unfair to current residents. Those of us who moved in under Archstone paid a one-time $600 amenity fee. That's a hefty sum for almost nothing now. If Equity wants to decrease its service, it should AT LEAST be refunding the residents who payed the amenities fees under Archstone (and have yet to complete their 1 year lease). Many of us decided to go with the amenity fee and not put that money into buying our own printers or coffee/tea. Look, to be brutally honest, Archstone Pentagon City (given its hefty rent price) was attractive because of location close to metro + great quality of maintenance services + amenities. The units are old. You can't even control your own unit temperature and the heating system is very loud. In some units, it's hard to even open the window. Depending on where your unit is, you get a LOT of traffic noise. If you live in this complex, you're not living here because the apartment units are most up-to-date. Given that, it makes NO business sense for Equity to charge more and take away the services and the amenities to make this a less attractive place to live!

I've been a USAA customer for nearly 60 years and had a very disappointing experience with their…read moreClient Advocacy Group. I have been trying now for about 2 years to get a basis for a decision they made. Despite multiple calls, they have refused to provide. I expected better communication and support. Based on this experience, USAA customer service, once the best, and now become marginal to the point that needed services will be better provided elsewere

This is the worst claims experience I've ever had. USAA's adjuster Dasia Ford doesn't return calls,…read moretheir rep hung up on me, and my total loss payment was issued in the wrong name. I have no check, no supervisor follow-up, and no resolution. I am requesting immediate review of recorded calls and correct payment.