Atmosphere is professional, clean, super friendly staff- I will drive a little extra distance just…read morefor this! I met Justin (mgr) and he is such a nice man and was super patient and helpful with me getting new tires. Well done team... DISCOUNT TIRE

I specifically asked for my $944.27 tires to be inflated to 36 pounds upon installation…read more When I picked up my car I was told the pressure was set at 34 pounds. When I asked why my request was denied, they told me that when I drove it a few miles the tires would measure 36 pounds. This was NOT what I asked for. So when I got it home I had to use my air compressor to set the damn tires myself. Then I learned they had managed to lose two of my tire valve stem caps and had to buy replacements at the local hardware store. Their policy seems to be... "Regardless of what you ask for, you will take the way WE decide to do it." Never again at this New Hudson store.

This is not a speedy service station so be aware of that, but the workers are nice and they get the…read morejob done. At least instead of being bored in a waiting room you can walk around Walmart and do a little shopping trip or eat at subway. During covid they closed the seating area so you'll have to walk around while waiting.

I've bought 2 trucks from my salesman Matt M. here. A friend recommended me years ago, and this is…read morenow my "go to" dealer for parts, service, etc. In fact, when I was looking for a 2009 for F-150 without a front bench seat, he took me to see a used 2008 F-150. I was thinking like "ohh boy, here we go" BUT it only had 5,300 miles on it! It must have been repo'd or something? Doesn't matter, it was love at first sight! It was EXACTLY what I wanted, except a model year older. No biggie, I saved a TON of money buying it AND got the 100,000 mile extended warranty with it! I picked it up the day before Thanksgiving in 2009 and I still have it today. Just crossed 80,000 miles a couple days ago actually. Runs like a champ, never any major problems. And when I did bring it in for warranty work, everyone was friendly, got it done fast, and never any hassles. Same goes for parts too, I'm in and out fast!

I should of read the reviews before i bought my truck, or had it serviced at hines park New Hudson…read more i called to get my truck in for service while it was under 36000, but it took litterly 7 calls to the service dept before anyone awnsered the phone. not a great start! After finally talking to brett provenzale my service adviser, he applogized saying they were short staffed that day. made an appt which took 2 weeks to get it in there and mean while the truck is now over the 36000. I am told that since i am now out of warrenty that the repairs will cost me over 2k. A 2024 f350 deisel that cost around a 100k should not need ball joints at 30k miles. Built ford tough my ass! After waiting to get it in for 2 weeks i drop it off and was told it would be ready the next day. called the next day and got noboby awnsering the phone in service. called again still no awnser. finally i get a text saying they will not have my parts till friday at 2 and will not be done by end of day friday. so day 6 of them having my truck when i made an appt and once again nobody can be reached in service. after the 3rd call i just drove the 30 minutes there. walked in and there was 3 advisors there who could not be bothered to awnser the phone. at this point it has been a week and my truck is still sitting in the same parking spot not moved from where it was a week ago. Brett said he would go check on it, he came back and said that it would not be ready for another 2 days. Now here we are 2 days later and i called at 4pm since i had not heard anything, and again get voicemail. called back 30 mins later and samething! so the 3 call i explained to the lady who was transfering my call that nobody was picking up. she tracked someone down who said sorry brett is sick and he will call you tommrow. to me that was 100% unacceptable awnser, so he went in the back to check and said its being worked on now. what was the point of making an appt if they take 9 days (could be more since i do not have it back yet) to replace balljoints? I have a fleet of 13 fords and actually have/had an appt for tommrow to have another one serviced there but i will not be taking it to them. IF YOU WANT ZERO CUSTOMER SERVICE AND A DEALERSHIP WHO COULD CARE LESS HINES PARK FORD IS YOUR PLACE!!!!

In town on vacation and our transmission failed. After numerous calls, this location agreed to take…read moreit for repair. They were completely upfront about the fact that it could take up to two days to even look at (other places mentioned up to 3 weeks!). They actually diagnosed it the next day, secured the part, fixed it in time for us to continue our trip! The price after repair was exactly what they quoted us. Excellent experience.

I purchased a Jaguar F-PACE on May 29, and as part of the deal, the dealership made written and…read moresigned commitments to replace the tires and buff out scratches on the vehicle. What should have been a straightforward matter turned into a two-month ordeal. The vehicle spent approximately two weeks in service, and when it was returned, none of the promised work had been completed. I had to return the vehicle again and spend the next several weeks trying to get the dealership to honor the commitments it had made at the time of purchase. My sales associate, Roberd McClelland, had left the dealership by then, so I was referred to General Manager Zachary Perry. Despite several calls to the general manager, my calls were not returned. Ultimately, the repairs I was promised on May 29 were not completed until July 31, more than two months after I purchased the vehicle. The experience became even more frustrating when I accidentally left my new Samsung Galaxy S24 Ultra in the vehicle. Service Supervisor Kevin Krunk told me that my phone had been secured in a safe. After multiple unanswered calls, I was eventually told the dealership could not find it and was not responsible for it. When I spoke with Zachary Perry, I felt as though I was being treated like I wasn't telling the truth about leaving the phone there. After I continued to insist that it was in their possession, the phone was ultimately located and returned to me. To be fair, David Haze was helpful and professional and ultimately made sure the vehicle repairs were completed. I appreciate his efforts. Unfortunately, my overall experience was defined by broken written commitments, a two-month delay in completing promised repairs, poor communication, and a lack of accountability from management. I expected much more from a brand-new dealership and from the Feldman name. A customer shouldn't have to spend two months chasing a dealership to fulfill promises that were made in writing at the time of purchase.

We just purchased my daughter's very first car -- a Jeep Wrangler -- from Szott I-96 Chrysler Dodge…read moreJeep Ram, and I couldn't be more impressed with the experience. From start to finish, our salesman Hunter went above and beyond to make this moment special and stress-free. Not only was he patient and knowledgeable, but he also truly listened to my daughter as well. He made sure her voice was heard and that she felt confident and excited about the car. It meant so much to see him take the time to make sure she was happy too!! Hunter's professionalism, kindness, and genuine care made this such a memorable experience. Hunter was incredibly patient with us and took the time to walk through every detail of the Jeep, showing us how everything worked and answering all of our questions without ever making us feel rushed. Thank you for making such an important milestone so positive for us! I highly recommend Szott I-96 Chrysler Dodge Jeep Ram. They truly care about their customers and go the extra mile to make sure the experience is positive, personal, timely and pressure-free. I can't wait to go back and see Hunter in January for my second daughter's new Jeep!!

I would not recommend buying a vehicle from this dealership. The sales department may be eager to…read moresell you a car, but the service department is completely disorganized and poorly managed. Communication is terrible, follow-through is lacking, and getting an issue properly handled is unnecessarily frustrating. A dealership should support its customers after the sale, and this one does not. I would take my business elsewhere.

Don't take your vehicle to Szott. They have had our vehicle on their lot for a year and no end in…read moresite. Transmission is under warranty, and they say they can't get a transmission for it. It's completely baffling that they think the situation is acceptable and there is nothing they can do. Service department will give you the run around. It's been A YEAR.

Don't go here for service if you unless you are interested in being cheated like telling you need a…read morefilter you don't need or a repair you don't need. They don't even properly put the car back together. I found missing fasteners where they had been working. Szott is the kind of dealer that results in the nickname "STEALER". Was looking to buy a new Jeep. But I will void this place!

I recently bought a 2025 Tucson from Desiree Madden. Desiree was professional and extremely…read morehelpful. She found me a great car and the price was reasonable. The dealership made my car buying easy. Thanks Desiree! Joe Haskill, Milford Michigan

Terrible communication and lack of customer service. It was a pleasure speaking with the associate…read moreto set appointment. Offered same day service and I indicated that the next day for the appointment would be fine. I dropped the car off the day before so they would have it first thing. I followed up the next day at 3:30 and no return call. I stopped in to pick up vehicle to be informed they did not start and would not be ready till the next day. Knowing this I would have expected a phone call explaining they did not have enough help for the scheduled service appointments?

waiting for oil change. waited for another car to be…read morecompleted then they took another car ahead of me. I decided to leave. I will not come back again.

They forgot to return the oil cap on top of engine to the spot it belongs . I no have oil all over…read moremy engine compartment . And they are closed today so I have to take time from work to get them to fix issue.