In town on vacation and our transmission failed. After numerous calls, this location agreed to take…read moreit for repair. They were completely upfront about the fact that it could take up to two days to even look at (other places mentioned up to 3 weeks!). They actually diagnosed it the next day, secured the part, fixed it in time for us to continue our trip! The price after repair was exactly what they quoted us. Excellent experience.

Marty Feldman New Hudson has provided the worst dealership service experience I've ever had…read more After my THIRD return visit for the exact same issue, I'm completely done doing business there. The issue started after the dealership replaced warped rotors under warranty. Since then, my truck drifts  to the right, making it unsafe and unreliable for towing my 5th wheel or trailers. Service Manager Kevin Krunk personally told me to bring the truck in at 9 AM and said he would drive it himself. When I arrived, I waited over 15 minutes while service writers walked around visibly irritated. The entire atmosphere was uncomfortable. Kevin told me he would test drive the truck and get back to me. After this being my THIRD visit for the same problem, you would think communication and urgency would matter. I expected at least a phone call by mid-afternoon with some kind of update. Instead, I received nothing. At 5:45 PM, I finally drove back up there myself with the rental truck to ask what was going on. Kevin casually told me they "couldn't find anything wrong." When I asked when someone planned on calling me, his response was, "Well, I gave you a rental." I don't want a rental truck -- I want MY truck fixed correctly. To make matters worse, they tried blaming the issue on "the crown of the road," as if I wouldn't know the difference. Funny how the rental truck drove perfectly straight on the exact same roads. When I expressed frustration after being patient through three visits and zero communication, Kevin threatened to ban me from the dealership instead of addressing the problem professionally. His attitude throughout the process came across as arrogant, dismissive, and rude. This entire situation has been a huge inconvenience and complete disappointment. I would never recommend this dealership for service.

They were very fast, informative, and friendly. I don't like dealing with anything vehicle related…read moreso making it painless was refreshing. Visited on April 10, 2026- I wish I caught his name, but the person working at the counter was especially friendly and helpful.

Not customer friendly. I was told they wouldn't even look…read moreat my tire for a minimum of three hours. Discount tire fixed right away and swapped the spare for me. I was in and out in 20 minutes..

I recently had my car in for Service. I mainly dealt with Lavon and checked out with Tom. Both…read moreexperiences were phenomenal. They answered my questions and approached my lack of knowledge with professionalism and kindness. The Customer service was excellent.

When purchasing a brand new vehicle two things are paramount, the first being the quality of the…read morevehicle, and the second being the integrety of the company and dealership. While we overall are enjoying the vehicle the latter had much to be desired. Around 6 months of driving the car, we kept experiencing a loud wind noise on the passenger side. They took it in and they replaced the transfer case and said it was fixed. It wasn't, the next time we took it in they said there was damage to the front of the car, when asked to see the damage, they said there wasn't any. After keeping the car for 30 days without a loaner, they said it was from our back window was down. Which it wasn't, but ironically when we had the window down, it depressurized the cabin and the loud sound disappeared. Finally after 9 months of many returned trips a service man showed us that he had put a new rubber seal on the passenger door and said that was the best they could do. And to fix to properly fix the misaligned door, they would have to outsource it, which would be too expensive for them to do. After contacting Hyundai and explaining what was happening, we were told it would be best to find a different dealership.

Don't take your vehicle to Szott. They have had our vehicle on their lot for a year and no end in…read moresite. Transmission is under warranty, and they say they can't get a transmission for it. It's completely baffling that they think the situation is acceptable and there is nothing they can do. Service department will give you the run around. It's been A YEAR.

Don't go here for service if you unless you are interested in being cheated like telling you need a…read morefilter you don't need or a repair you don't need. They don't even properly put the car back together. I found missing fasteners where they had been working. Szott is the kind of dealer that results in the nickname "STEALER". Was looking to buy a new Jeep. But I will void this place!

Bought a Blue Certified used Ford fusion. Warranty expired, engine failure after a year and half…read more Recommended a whole new engine for $10,000. The car is worth less and still have balance without a working car. They won't help totally screwed.

Not only did they not help or fix my car after having it for 8 hours, I was given my keys, told it…read morewas outside in the parking lot. I then had to remove the paper and plastic they put in my car. Also received 0 updates during the 8 hours. I called them to see if it was done. Awful service.

Great guy, prompt, trustworthy, knows what he's doing, and very supportive. Can't beat the price,…read morenor having the service at my place. Count yourself lucky if your car is broken and you're able to get Will to fix it.

If you value your car, your money, or your sanity, avoid this mechanic at all costs. I was quoted…read more$250 over the phone, but the moment he saw my car, the price magically doubled to $500. That should've been my warning sign, but what happened next was unbelievable. Apparently, I am not the only person he ghosted mid job. Every part of my vehicle he touched ended up damaged. Hose clamps? Left off completely. Interior trim? Broken. Hood latch? Destroyed. The "repair" he did created more problems than I walked in with, and I had to pay over $800 to a real mechanic just to undo the mess he made. That's not an accident -- that's incompetence on a level that shouldn't be anywhere near a toolbox. And once the damage was done, he vanished. No returned calls, no accountability, no attempt to fix what he broke. Just silence. Based on my experience, this person has no business working on cars. The lack of skill, honesty, and professionalism is staggering. Do yourself a favor and stay far away -- your wallet and your vehicle will thank you.