I had an appointment for a cut and purple highlights yesterday. I showed the stylist a photo of what I wanted and gave the following additional information: I grabbed the sections of hair behind/below my ears and said I wanted "hidden" sections like in the photo. I said I wanted a vibrant purple.
When she started doing the foils I noticed that she was doing some around the temple, which I hadn't asked for, but I thought, well, she's a professional and knows what will look good. I should have said something.
After my hair color was sufficiently lifted from dark brown to blonde, the assistant rinsed my hair. I heard the stylist tell the assistant to towel dry my hair as much as possible and then apply a product in preparation for the purple. The assistant lightly squeezed my hair with a towel, but didn't really dry it. She applied the product and told me to go sit at the first station. When we got to the station, she told me to wait because the station wasn't ready. I was standing there, holding my dripping wet hair in my hand and getting the floor around me wet. The assistant finally had me sit in another station.
She dried my hair with a blow dryer and then went to get the purple dye. The stylist had also told the assistant that she could use foils to apply the purple dye if that would make it easier for her. The assistant chose not to use foils. After applying the purple, the assistant applied a brown color gloss to the rest of my hair.
It seemed like I had only been sitting for a very short while when the stylist came and told me she was going to rinse me. I would guesstimate that I had been sitting for 10 minutes. The stylist rinsed my hair then took me back to a different station for the cut.
As she started working on cutting my hair, I noticed that the color that was supposed to be "vibrant purple" was very washed out and I saw a lot of blonde. I thought to myself, "surely she'll notice and say something." She didn't.
When she was done, she asked me what I thought. I said it was pretty, but I didn't smile. Honestly, I was on the verge of tears and I didn't want to start crying, so I thought maybe I would just return for more color later.
When I got in my car and took photos of the hair, I realized how awful the job was. Some of my roots were still blonde, a lot of sections of my hair were still blonde, and the color was extremely uneven. I also thought that the placement of the color right at my temples looked very silly and not at all like what I had requested. I felt like the bride of Frankenstein.
I ended up going to a beauty supply store to get dye I have used before to try to fix the problem myself. The result was a vibrant purple (more like radiant orchid), but I just couldn't get over the fact that the streaks were right at the front of my face when I had said that I wanted them hidden. I tried to work with my hair to hide the streaks, but that was very hard to do.
At that point, I sent the salon an email with photos of what I requested and what I ended up with as a result.
After an evening of crying and trying to figure out what I was going to do, I decided to call the salon and ask them if I could just get my hair dyed brown to get back to acceptable state. After I left that message, I decided I would just do it myself. I was honestly embarrassed to leave the house looking the way I did.
I have since dyed my hair dark brown and I'm glad that the debacle is over, but I am submitting this review because it is the second major problem with color I have had at this location.
Right as I was finishing this review, I received a call from someone I presume to be a manager or responsible for customer service. I sent her the contents of this review along with the photos, but never received a response. read more