It took me a while to write this because I genuinely hoped the company would make things right, but unfortunately they never did. I hired this cleaning company for my EMPTY rental property, which was already mostly clean. The job mainly involved wiping things down, cleaning two bathrooms, and handling a few additional tasks. I also told them ahead of time that I might add a few items to the list while the cleaner was there, and they assured me that was fine since the cleaner was paid hourly. For context, they charge $56 per hour, which is already a very high rate. After paying nearly $500 total, I expected a thorough and professional job. The cleaner did an okay job in some areas, and because I didn't want to micromanage her, I mostly left her alone to work. I also specifically told her that two bathrooms were being remodeled and did not need to be cleaned. Later, however, she reportedly told the company that she had cleaned one of those bathrooms anyway, which was simply not true. After she finished, we locked up the property and returned a few days later to paint and prepare it for move-in. That's when I started noticing multiple things that had not been cleaned at all. For example, I asked for the closet doors and shelves to be wiped down, and they clearly were not. Considering she spent 8 hours there, I honestly began wondering what was completed during that time. Wiping down empty closet doors and shelves takes very little time. At that point I was overwhelmed trying to finish painting and get the property move-in ready, so although I wanted to document everything immediately, I simply didn't have the time to stop and take photos of every issue as I found it. My aunt also noticed heavy dirt still left in the toilets, despite the extensive amount paid for cleaning services. Once the new tenants moved in, I contacted the company to explain the situation. Their response was essentially that too much time had passed and that their cleaner claimed I had approved the work. I requested either a partial refund or for another cleaner to come fix the issues. They asked me to send photos and said they would send someone out, so I did -- and then I never heard back. About a week later, after my tenants sent me additional photos showing more things that had been missed, I reached out again. I explained that if they would not offer a partial refund or resolve the issue, I would leave an honest review about my experience. Instead of addressing the concerns professionally, I was told that "the cleaner said everything was cleaned" and that the fact I mentioned leaving a review "said a lot" about me. That response was extremely frustrating. I'm simply sharing what happened. I don't lie, and I'm not trying to get free money from anyone. I paid for a professional cleaning service and did not receive the level of service I paid for. When I later sent additional photos from my tenants, the company focused only on one picture involving the washing machine, stating they do not clean washing machines, while completely ignoring the other issues shown in the photos. So I'm sharing my experience to let others know what happened. Maybe others have had better experiences, but mine was disappointing from start to finish. If you choose to hire this company, I strongly recommend thoroughly checking the work before the cleaner leaves and taking photos immediately, because in my experience the cleaner was not honest about what was completed. To make matters worse, this situation also made me look dishonest in front of my new tenants after I had assured them the property had been professionally cleaned. I'll be posting photos so others can judge the quality of the work for themselves. Mind you these are only the ones we took or the tenants sent. There was much more that we didn't document. read more

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My mother hired Belleza's home services to do a deep clean of my home while my husband and our four kids were away for the Thanksgiving holiday due to it being impossible to have cleaned any other time having 4 kids and a Great Dane, either my husband or myself are always home with our children. My mother had requested the deep clean to include the refrigerator being cleaned as well as the cabinet faces to be cleaned. She had also asked them to please not clean 2 of the upstairs bedrooms that would have the doors shut as well as notes on them that said "do not clean". When we came home after the cleaning we found that the 2 bedrooms that we asked not to have cleaned were cleaned and none of the items we asked to have cleaned were. The refrigerator was not cleaned as requested nor were the cabinet faces cleaned or even wiped down. In addition the floors looked like they were quickly gone over and still had spots on them that were completely missed that I was able to clean off with the wipe of a wet napkin. The framing around the sliding glass door was still completely dirty as well. This is not the kind of work you expect when you hire someone to do a deep clean. I have had deep cleans at other homes we have owned so I know what should have been done and this is no where near what I would consider a deep or even quality cleaning. It seemed that the cleaners spent all of the time they were here cleaning the two bedrooms we specifically told them not to clean and that had a large note stating "DO NOT CLEAN". My mom reached out to the company after discovering the poor quality of work, we didn't get a response for days due to the Holiday weekend and when we finally did get a response it was let me reach out to the cleaners. The next response was that they may have felt like they were afraid to take the paint off the cabinets so that's probably why they didn't clean them. Clearly and excuse.. First of all the house isn't even 10 years old so no the paint wouldn't come off, and secondly they weren't even lightly wiped down. They didn't offer any kind of a refund even though the work we requested to have done and paid to have done wasn't done. Their resolution was to offer to come back and try again. First of all, why would we want to have you come back to try and do it again when you couldn't do it right the first time. Secondly, it is almost impossible for us to get all of our 4 kids (all 6 and under which means several naps throughout the day) and Great Dane out of the house for 7+ hours for them to do a sub par cleaning job. I do not recommend you waste your money on hiring this company and suggest you go somewhere more professional that cares about the quality of their work if you need a deep cleaning. This company may be good for your weekly quick clean but certainly not a deep cleaning of any kind. read more

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We have been customers of Bellezas for a long time. They did a bi-monthly cleaning on our home for a while and after I lost my job, we had to discontinue service due to financial reasons. I am a big fan of supporting small businesses so I hired them again at every opportunity. At first, it was stellar. But quality started to slip- and a lot of it I was able to overlook. I had them come last summer to do a deep clean on the house since I would be spending more time here working on starting my own business and the cleaning they provided was embarrassing. Even if it was a standard cleaning, the job they did was absolutely unacceptable. When I told the owner I was not paying for this, he offered to have people come back the next day to fix it but I was not available to do be here to do it. He offered instead for me to pay for a standard cleaning and offered 40% off for our next deep cleaning service. I apprehensively accepted. Fast forward to yesterday- we are putting our home on the market and needed a deep clean to get the house ready to show. Normally they would charge $72 per person per hour to clean with a 2- person crew. With my 40% off, it ended up costing us $84/hour for both people. They were here for 7 hours. The cleaning that we received was rage-inducing. I have enough stress right now without having to micromanage grown women who have eyes and who are representing a company with a reputation to uphold for providing 100% satisfaction guaranteed. I took plenty of pictures of the things that were missed. They wiped things down instead of cleaning anything and we ended up spending hours trying to get them to come back and fix what they missed. Even after they came back, things were still missed and they're things that they lost as part of the service we paid for! Things like the front of the kitchen cabinets were not wiped down at all, light fixtures were not dusted, fingerprints on the doors were not wiped down. We have one chance to make a good first impression when putting the house on the market and I am sad and disappointed in Bellezas cleaning. We trusted that we were in good hands when it mattered the most and we were let down. read more

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ETA: they did not pay for the shower curtain (that would have been great service), and the handle wasn't loose nor was it resolved by them. I had to pay to fix it. 4 years ago, I paid $225 for a deep cleaning here. 2b/2b 1300 square feet. Now, the amount they charge to deep clean my house is $624! For one cleaning! They offered me 40% off since I'm a previous customer, but I can't support price gouging. Also the deal changed. At first it was 40% off a service, then it was 40% off a deep cleaning if I commit to 6 months of cleanings after. As far as quality, they were ok. I used them monthly for about a year. They broke my sliding shower door handle a few times and ruined a $50 shower curtain with bleach. Otherwise things were clean. I like that they did the dishes too. read more

If you're in search of a high-quality luxury cleaning service, look no further than Belleza's Home Services & Management. Their team of experts delivers an outstanding level of service that leaves your home sparkling clean and impeccably organized. I had an experience yesterday 03/17 with a team of four technicians in my 6000 sq-ft home. From start to finish, Belleza's Home Services & Management was a pleasure to work with. Their team was responsive, professional, and punctual, and they listened carefully to all of my specific requests and concerns. They took the time to assess my home and discuss my preferences, creating a customized cleaning plan that fit my needs perfectly. The cleaning process itself was exceptional. Belleza's Home Services & Management left no stone unturned, ensuring that every corner of my home was spotless and polished. They used only the highest quality cleaning products and equipment, and their attention to detail was truly impressive. I was particularly impressed with how they took care to organize my belongings and declutter the space, making my home feel even more luxurious and inviting. They do laundry, folding, made all the beds, organized my fridge by colors as I like, my pantry is looks a store right now because they cleaned,organized, put labels in everything. Overall, I would highly recommend Belleza's Home Services & Management to anyone looking for a luxury cleaning experience. Their team provides a level of service that is truly outstanding, and they have exceeded my expectations at every turn. If you want a home that feels impeccably clean and beautifully organized, look no further than Belleza's Home Services & Management. I will be using them twice a week in my home in El Dorado Hills read more

This review is only for customer service through yelp messaging. I was originally scheduled for an appointment but had to cancel last minute. Anthony was very understanding. From beginning to the end of our exchanged messages, he was very friendly and responded in a timely manner. Pricing seems fair as well. I will definitely reach out to them again when I need cleaning service next time! read more

They sent an excellent team last minute and the team worked hard , watched details and the house looked great. Will use again. Good pricing too. read more

Belleza's is the best we have ever had. I don't usually do reviews but have to say what a fine job Antony and Marco and their assistants do. They are trustworthy and dependable. Really good people. read more

Called them at short notice and they fit us in and did a fantastic job, we will be using them again for sure. Thank you so much

I highly recommend Belleza's! Honestly, my house has not been this clean since it was new. They were professional and personable. I am hiring them for recurring house cleaning service. read more

So far, I love this cleaning company, the owner, Antony is very responsive to your requests & needs!! The staff are very professional and hard working individuals!! I would definitely recommend this company to anyone who is interested or looking for a house cleaning company! I love my ladies!! read more

Belleza's was FANTASTIC! I was in a jam b/c the helper I had hired to help me move into a new house bailed on me one hour before they were supposed to show up. Desperate I called Belleza's based on their Yelp reviews. They showed up when promised, rolled up their sleeves and were so helpful! They were super-efficient, understood what needed to get done, attended to detail and really friendly and fun to work with. I encourage everyone to try them! They may be a little pricier than others but hey, you get what you pay for! They're the best and I'm so grateful I found them. read more

Needed to catch up on some deep cleaning in my home and they did a wonderful job. Very professional and friendly. I would use them again.