Very clean and cool. The employees were nice and the ice cream was very cold. Perfect place to beat the heat on a hot day. They have daily specials too! read more

Ben & Jerry’s - Strawberry Cheesecake Ice Cream in a Waffle Cone - Caterers Near Me - Chapel Hill, North Carolina

Our experience at this Ben & Jerry's was OK. This location is in the heart of Chapel Hill, at the intersection of Franklin Street and Columbia Street -- the epicenter of big UNC basketball win celebrations. We stopped by late on a Saturday night, just before they closed at midnight. FYI, the hours shown on Yelp, Google, and even Ben & Jerry's official website incorrectly listed 1:00am as the store's closing time on Friday and Saturday nights. During our visit, the hours posted on the storefront had 12:00am as the closing time on Friday and Saturday. This Ben & Jerry's has about 12 seats inside. The eight of us ordered our ice cream, took it outside, and ate at one of the tables on the sidewalk patio. The menu had over 25 ice cream flavors. We had a small cup ($7.50) of the Churray for Churros! It had good texture and flavor, but my wife thought it was too sweet. Ben & Jerry's ice creams do tend to run a little bit sweeter. Coincidentally, around the time of our visit, we bought lots of pints of Ben & Jerry's to eat at home. They were on sale (e.g., BOGO, 3 for $10) at Harris Teeter in Meadowmont Village. We got the following flavors: Cherry Garcia, Chocolate Chip Cookie Dough, Chocolate Fudge Brownie, Dirt Cake, Marshmallow Sky, Milk & Cookies, and Strawberry Cheesecake. All of these flavors were also available at this Ben & Jerry's location on Franklin Street. Locally, we prefer Andia's Ice Cream and generally, we prefer Jeni's Splendid Ice Creams. Ben & Jerry's is still fine, though. Service was good. There was only one employee working and we could tell he was ready to go home for the day (I would too). The restroom was out of order and closed. read more

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Showed up at 11:42pm (they closed at 12) after a game and they refused to serve us stating they were "closed" They were total jerks about it too. Wish yopo was open later. Buy local. read more

WE LOVED BEN AND JERRYS IN CHAPEL HILL! Mel is amazing he gave us an ice cream dance with our yummy ice cream! read more

Ben & Jerry’s - Caterers Near Me - Chapel Hill, North Carolina

I received friendly customer service from Dan at Ben & Jerry's on Franklin in Chapel Hill, NC. The ice cream was delicious, and the environment was fun. read more

I love this location!! They're always so kind and friendly when I come in. I especially love coming in when Daniel & ayah are working!!

Update: I returned to the store after having reached out to the owner to share some feedback and thoughts on my recent visit. My experience this time went very well. I was greeted upon entry and was served right away. The regional manager and the general manager were open to having a conversation which was all that I wanted from my review. In addition, they fixed a pint of Ben and Jerry's ice cream for me to take home. This experience enhanced my overall confidence in Ben and Jerry's and restored my trust in their ability to serve efficiently and to the needs of their customers. I feel more comfortable about retuning and have no doubt that my family and I will be back. read more

Ben & Jerry’s - My ice cream - Caterers Near Me - Chapel Hill, North Carolina

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This place is unfortunately quite the rip off. Not to the fault of anyone, but price wise, what a racket. Can't justify spending more on a scoop than I would for a full pint. read more

Friendly staff! Cierra was so helpful as I asked several questions about flavors. Manager Mel stepped in to assist as our group made choices. The store was clean and the staff was welcoming. read more

Delicious ice cream and the staff was very friendly and bd helpful! She gave us great recommendation based on our preference. read more

Ben & Jerry’s - Caterers Near Me - Chapel Hill, North Carolina

Dre is amazing! Helpful, funny, and greeted us as we walked in. Definitely be back. Ice cream is also delicious.

The server was very nice. The ice cream was ... well it was Ben & Jerry's which is what it is. So why 2 stars? Because 3 of the smallest cups on the menu (no toppings, no waffle cone) cost $28 with the smallest suggest tip of 15%. $28 for 3 small cups of the same stuff you could get in a grocery store? That's crazy, even by 2024 standards. For that kind of cash I'll gladly drive to Durham for Jenny's or Parlour. G 'bye B&J's ... never again! read more

Went there for free come day and the staff were so friendly and enthusiastic despite having to scoop free ice creams for hundreds of students and community members. Really loved my experience there and highly recommend the Cherry Garcia! read more

Dre and John were great! Great service! Always love B&J's ice cream, but they also made it fun.

Daniel was amazing. He treated us with love and even came to our table to make sure we were okay!

Good but not great! A quick place to gab B&J ice cream if you're in the food for it. The customer service was good but other than that, the milkshake was average. read more

Good ice cream and got it quick. The bathroom was out of service at the time but they have good ice cream. Tyler was chill

Got shouted at right when I was walking in about if I was gonna buy something before I used the restroom. If you feel that strongly about people using your restrooms pay the extra money to get a lock with code, or keep a key behind the counter rather than having a potty police up front. Maybe I was gonna buy something after but after that experience I'm definitely not. read more

I'm happy to have come here when it wasn't crowded after a UNC game. Guys were very nice to our kids and did a great job providing smiles and samples. It was a good day. read more

Dre White was such a great server. He was very friendly and made our experience fantastic.

great service! Super friendly and welcoming. John had great customer service skills! Would come back

Tim so was helpful! He was very sweet and I would definitely come back!! Highly recommend!!

Great ice cream and customer service! John is the best! Excellent ambiance and clean restaurant environment!

GREAT customer service. John was so friendly and helpful. The flavors are so good. I love the toppings and cone options

Quality ice cream, as always from Ben & Jerry's. That being said, this place is extremely overpriced for ice cream. You're better off going to the grocery store and buying a pint which has the same flavor for a cheaper price and larger portion. I will not be returning. read more

Ice cream tasted funny and barely frozen - like soggy. Not like Ben & Jerry's I've been to. Won't be back.

Not into the woke politics.. ice cream was so so service the same. Never tried Ben and Jerry's until now. Don't see what all the rave is about. Won't be back read more

Nia did a great job with our order! Great service and the ice cream was amazing. Would highly recommend

Dre White provided exceptional customer service! We're happy customers! He offered us to taste a few new flavors which helped us pick the right ones to treat ourselves on a hot day. read more

Tim and the b& job's team were great! Great service. I've cream that delivered. My girl was very happy. Thank you Tim in chapel Hill

Tim was very kind and efficient serving a large group. The store was open late, a great snack after an evening conference session.

I love ice cream so much and Ben & Jerry's is hands down the best ice cream place in probably the whole world. Also they are woke and support democracy read more

Ben & Jerry’s - pb doughble chocolate w chocolate sprinkles - Caterers Near Me - Chapel Hill, North Carolina

Quality ice cream. The cannoli was the best flavor in my opinion. Nice staff. Place was clean. read more

Ben & Jerry’s - a hand holding a cone of ice cream - Caterers Near Me - Chapel Hill, North Carolina

Elite yelp event where we got to try the new dough flavors. Chip off the dough block was not too sweet but was somewhat bland to me. The PB doughble chocolate was very good not too sweet with just the right amount of peanut butter to chocolate. The cinndoughrella was refreshing flavored like a Cinnabon but not so sweet which I really liked. Every Friday from 6:30 to 9:30 you get free henna with purchase of small or large cup. They offer order ahead grub hub and have free WiFi too. Parking can be somewhat difficult but I would definitely come again! read more

Ben & Jerry’s - Caterers Near Me - Chapel Hill, North Carolina

Everything was amazing! Tim and John were awesome! They were funny and kind. Ice cream was great!

Let me start by prefacing this review with the fact that we are fans of ice cream. We have visited so many ice cream places around the country. Locally this includes Fresh Local, Jenis, Broken Spoke, Eno River Farms, Maple View Farms, Howling Cow, etc and Ben & Jerry's in Chapel Hill. As others have noted the service was very good and the person serving up scoops was very nice/friendly. We were shocked at the prices where they are the highest we ever experienced for a single very small scoop in a small cup. For 2 smallest servings and a 20% tip (because the server was great), we paid $19.34 which was so much higher than others based on the quanitity of ice cream. We can no longer suggest or recommend this Ben & Jerry's due to the pricing. The value at other local ice cream places are so much higher. Lower price and larger quantity. Clearly we are not the only ones that are experiencing this pricing as noted in the other reviews. If the owner is going to respond to this review, please advise how you are going to address the pricing / cost for such small quantity of ice cream. read more

It's hard to review a place you're only able to visit once while on vacay, but I thought I'd at least give it a shot. Bottom line is, it's Ben & Jerry's, so it's pretty much impossible to have a sour time. I, unsurprisingly, enjoyed my ice cream and had a good experience with the staff. Do yourself a favor and get a flavor that is limited to scoop shops only. I recommend the coconut seven layer bar and the salted caramel brownie. Totally baked is good too. My only complaint is that wish this location was cleaner. But all-in-all I had a great experience! read more

Ben & Jerry’s - Caterers Near Me - Chapel Hill, North Carolina

Classic ice cream you can't go wrong. Really yummy, good service. There's something for anyone and everyone.

amazing service and ice cream I love the decorations and the selection of flavors employees also very very nice, Dre white is amazing and will get you your ice cream! read more

My children accidentally dropped a large sundae. Galen and Tammy were glad to help out and make another one at no charge. That's the kind of customer service that will having us coming back again. And the ice cream? Well, it's Ben and Jerry's. It needs no introduction. read more