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    St. Augustine, FL

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    Ben & Jerry’s

    3.6 (53 reviews)
    Open 11:00 am - 11:00 pm

    Order Ben & Jerry’s Takeout or Delivery

    Services - Ben & Jerry’s

    Allergy-friendly catering

    Gluten-free catering

    Kosher catering

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    Katie P.

    This was a horrible experience. I debated trying another ice cream shop before settling with Ben & Jerry's. Instantly, as we walked in, the shop smelt moldy. I ordered one scoop of phish food. The girl assisting me didn't know which ice cream that was. The manager came by, and showed her by sticking her bare fingers inside the ice cream area, almost touching the ice cream. The girl scooped my ice cream and I noticed it looked like a little more than a scoop would be, but I figured she was new. She gave me my ice cream and rang it up. $12 for one scoop. After we paid, I asked why my one scoop was $12. The manager told me because I ordered a large ice cream. I explained to her I only asked for one scoop. The manager proceeded to grab the ice cream cone out of my hand, said "no problem" and threw my ice cream in the trash. She told the girl to then make me a kids scoop, which is also not what I asked either. She said she would only refund for the ice cream itself, not the cone, then charge me on top of that for a kids ice cream. I was completely blown away by this lack of customer service. The manager was beyond rude and unprofessional. I advise anyone considering coming to this establishment to highly reconsider.

    Paper from in my ice cream?

    I love non dairy ice cream and I know that they have non dairy options. I went in and got a small, and the service was great! The workers were very sweet. But the store sorta had a weird smell and my ice cream had paper sticking out of it? I overlooked the first piece, but then the second piece was actually in my mouth and it's kind of annoying. For as much as I spent on my small ice cream I'd rather it not have paper in it..

    Cherry Garcia waffle cone
    Reuben M.

    Great ice cream in a nice ice cream shop in the heart of St Augustine. Service was quick and friendly.

    Jennifer W.

    Supper busy and only had one person working the counter while we were there. Ice cream was refreshing in the middle of Florida's heat.

    New Non-dairy (sunbutter) scoops!
    Jessi M.

    Yes! Ben & Jerry's definitely needs to open up more Scoop Shop locations! It's my husband's favorite non-dairy ice cream so I wanted to stop in. I was happy that they had three of the non-dairy options available in the shop, one of them being one of the new Sunflower Butter flavors that I've been dying to try. You can get this info online but they had either Coconut Almond Brittle or Coconut Almond Fudge Chip (not the Coconut Seven Layer Bar) but I can't remember which coconut it was because that was one of his scoops. It was yummy. They also had Chocolate Chip Cookie Dough and the New Sunflower Butter Cold Brew Coffee Fudge Chip. Those were my two scoops. Both super yummy!! Unfortunately the waffle cones have dairy in them so I just got two scoops which were about $5. Need. More. Ben & Jerry's. Now.

    Kara M.

    I like Ben & Jerry's, but I was originally looking to try one of the many other non-chain ice cream shops that are located on this same street. Unfortunately, my internet was not working on my phone, so I just came here. This isn't too far from "Pizza Time," which is quite yummy. I walked in mid-day on a Saturday and not many people were in line at this B+J even though the street outside was packed. I don't eat much ice cream anymore, but they do sell the cookies and cream flavor here, which you can't buy in the grocery store. So I decided to go for it! I had a sundae which was a little anemic when it came to the toppings. I added crushed oreos to it as well. Portion size is quite small, which is fine, but more hot fudge would have been nice. This place is a bit on the pricey side, but that's not a surprise if you have been to their scoop shops in other locations.

    Hannah W.

    I love B&J's! For someone who struggles with lactose, I never have a problem with their ice cream. The salted caramel was creamy and loaded with caramel swirls...yum. I wasn't a huge fan of the chunks, but it wasn't overboard either. I always enjoy the flavor combinations. If you ever get a chance to visit the factory in Vermont, do it! It's a great place for families and endless ice cream options!

    B
    Matthew L.

    Great ice cream as usual but so messy for some kids. Really wish it didn't Melt so fast. I had no idea they had bathrooms also located in the building too. There was quite an up charge just for a waffle cone and that's cheaper to make but whatever. For that price they need to have free toppings. Anyway marshmallow blue sky is amazing

    Oreo peanut butter DF ice cream
    Nichole L.

    They have DAIRY FREE ice cream at this location. Walking up and down St. George St. watching everyone else eat all kinds of good stuff kind of bummed me out. My aunt noticed the dairy free sign on the window- they were super nice and helpful and had two ice cream options for me. They also had sorbet. Thank you! You guys made my day! Woot woot!

    Peanut butter swirl

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    2 months ago

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    Ben J.

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    5 months ago

    Not bad, but there are just better local options in town. The ice cream is a bit overpriced as well.

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    1 year ago

    Went here on a vacation with some friends. It was delicious and the workers were kind. They even had vegan options !

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    6 years ago

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    Ben J.

    We're happy you love it as much as we do!

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    2 years ago

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    Ben J.

    This makes me so happy! Thank you so much!

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    Ben J.

    We're happy you love it as much as we do!

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    5 years ago

    Staff was rude. Came in to purchase ice cream and a drink and use restroom. was not allowed to even though a paying customer.

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    Page 1 of 2

    Ben & Jerry’s Reviews in Other Languages

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    Review Highlights - Ben & Jerry’s

    I chose Chocolate Cherry Garcia and Chocolate Fudge Brownie in a waffle cone and my wife chose the Tonight Dough and Totally Baked.

    Mentioned in 2 reviews

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