Although I haven't made a purchase here, I have always been treated well by Max! She's a very cool person to chat with and I'll miss stopping by to talk watches and life with her as I heard this place is closing soon. Good luck to the team there! read more

Stopped by Ben Bridge in Torrance today with my wife and was greeted by Kwyn immediately. She was so friendly and very pleasant. I told her that I was looking for a specific Rolex for my son. To celebrate all of his hard work and accomplishments. He's going on his 7th year as an RN. This will be his first Rolex to mark as a milestone in his journey in life. Kwyn made that happen and my wife and I couldn't be more happier. Hopefully Torrance Ben Bridge will be our new go to place for that special occasion jewelry purchases. Looking forward to visiting again soon. All the staff at Ben Bridge Torrance are amazing. Don't hesitate to stop by and shop there. You won't be disappointed with their excellent customer service and selections of fine jewelry. Thanks again Kwyn. read more

Ben Bridge Jeweler - Yacht-Master 40 Oyster-steel and Platinum - Jewelry Near Me - Torrance, California

I purchased my first Rolex from Damaris, the store manager, at Ben Bridge Jewelry in DelAmo Fashion Center a couple of years ago--so I came in with high hopes to add another to my collection. For the last two years, I've been requesting either a Submariner (with date or no-date), a GMT, or even a Yacht‑Master--nothing overly exclusive or ultra-desirable. I've purposely expanded my options to improve my chances. But for two full years: silence. No updates, no available stock--even when I drop by the store countless times to check. Responding to my texts and calls has often been difficult. Frankly, I suspect those gestures were insincere--like they never intended to get me anything in the first place. Meanwhile, I know people who got similar sports Rolex models much faster--some even within months--through other authorized dealers. What's the hold-up here? Is it Windsor management, or some unspoken "game" to reserve stock for high‑spenders or certain clients? I don't care about celebrity models--I just want a genuine shot at a Rolex sports watch. At this point, I'm done being patient. After two years of hope, check‑ins, and expanding my wishlist, it's become clear: they never intended to help me. All that remains is disappointment and frustration. read more

Customer service was great, ambiance was amazing and very professional and helpful. The representative helped with all my needs. read more

Ben Bridge Jeweler - Great Casio that I fell in love with.. - Jewelry Near Me - Torrance, California

Recently came in with one of my low-mid range watches ($2k+) from a brand they are an authorized retailer of. Explained that I had tried a battery change and that it had not worked. They suggested sending to their "watchmaker" for review, stating I'd get a quote within 5 or so days. After 12+ business days I had not heard back. Called into store and turns out not only was my watch sitting there, but their "watchmaker" tried a battery change and it didn't work. Duh! Isn't that what I already had told them? Best part - the watch was working. So the genius "watchmaker" said battery wasn't the issue, sent the watch back to the store - and it was working anyways. Can their "watchmaker" tell when a watch is ticking? Complete waste of time. They are incompetent, have no respect for your time, or nice watches. And clearly they don't have a "watchmaker" - it's a glorified battery changer. To top it off - got threatened by their rent a cop on the way out as I expressed my displeasure with the store's service. Do not go to this store looking for anything beyond a Casio! Actually even my Casios I wouldn't trust them with. read more

I've been a client of Ping's for many years . She's very knowledgeable, Professional and has great recommendations for any occasion. Thank you Ping....you're the best and looking forward to seeing you soon!!!!! read more

Amin is very honest, friendly and very professional I know Amin since 2017 from Ben Bridge Cerritos till He transferred to Ben Bridge Del Amo Mall , I told Amin I want a Rolex for My Birthday on November and I got my Rolex 3 months earlier always Amazing and Smooth transaction with Amin read more

I would like to give a big thank you and shout out to Monique. I travel a lot for work and saw someone at the airport with a black and gray Rolex that caught my attention. While taking my family to go shopping, I stopped by Ben Bridge to see if they had it on display. I walked in with normal shabby clothes so I felt out of place, but I was greated by Monique with a big smile. We made our way to the back and behold, it was the Rolex GMT in black and gray I was looking for. I tried it on and completely fell in love. She was patient with me and explained the process so that I understood that this was a exhibition piece only, took down my contact, and offered water before I left. Thank you Monique for the pleasant experience, and hoping to be contacted soon to start a long relationship with Ben Bridge! read more

Ben Bridge Jeweler - Jewelry Near Me - Torrance, California

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My son and his fiancee walked in looking for her wedding band and Amin helped them in the process and showing them a variety of options. He's a truly gentleman and a very knowledgeable salesman. He takes the time to explain every piece he shows you and he's not a pushy salesman at all. I am glad he was there that day to help my kids make that important purchase. I would definitely recommend Amin to my family and friends. read more

Went in to get my Rolex adjusted and the lady there scratched my oyster clasp what a hater don't go there read more

Ben Bridge Jeweler - Jewelry Near Me - Torrance, California

Went in to pick up my first Swiss watch after a recent promotion at work. I was nervous and undecided at first, but Monique and the staff there made me feel welcome from the start. They were incredibly knowledgeable and answered all questions I had. The staff got to know me and ensured I was picking up something I would value. Thank you for your hospitality and professionalism. I'd recommend Ben Bridge for anyone, whether you're a watch enthusiast or choosing your first entry-level luxury time piece. read more

Ben Bridge Jeweler - Jewelry Near Me - Torrance, California

I used to shop at the Ben Bridge in Thousand Oaks but they closed the store recently, so I stopped by the Ben Bridge inside the Del Amo Mall in Torrance this afternoon. I was immediately greeted by Amin, who complemented me on my Bluesy Rolex. He let me try on an 18kt Rolex which is my dream watch. He also showed my wife and I several other beautiful jewelry pieces they had on display. Amin showed my wife some Roberto Coin pieces and I now have some gift ideas for our upcoming anniversary. I strongly recommend this Ben Bridge for your next jewelry purchase and would ask for Amin if you want to receive excellent service read more

Ben Bridge Jeweler - Submariner Date in 18kt Yellow Gold - Jewelry Near Me - Torrance, California

The desire for Rolex timepieces has never been so high these days. Everyone seems to be on the quest for the most coveted models in the market. With the demand so high, one could not be more sure if anything is even possible. But a big thanks to BB for fulfilling our wishes, most importantly, we appreciate and thank AMIN who went above and beyond to grant our requests. Both me and my husband were able to get our hands on 2 special pieces within a month apart! Very impressive! Amin - always warm and good natured. Very knowledgeable with Rolex features, always offering beautiful pieces for us to try on without reservations. He is very generous with his time, the most accommodating and provides genuine opinion. We are happy we found him. Very impressed with his professionalism and customer service. We now consider him a friend. - Claudette & Alan B. read more

We met Ping, at Ben Bridge in Del Amo mall, a couple of years ago. During this time, everything in the world was in short supply, due to post Covid supply chain issues. We started establishing a relationship, since I was planning on getting my wife a special present for her 40th. I understood that this can take 1-2 years, so I planned ahead. Ping would contact me occasionally, if something similar came through, which reassured me that she was on top of things. Last week, just as I was planning on following up myself, she sent me a picture of the exact watch I ordered! The timing was perfect - just after the summer holidays and right before my wife's birthday this fall. I don't leave a lot of reviews, but whenever someone underpromises and overdelivers, I must share that experience. Ping is professional, patient and not pushy. Overall, a great person to deal with. Thank you again Ping, and we'll see you soon enough - our anniversary is coming up. read more

Ben Bridge Jeweler - Jewelry Near Me - Torrance, California

Me and my now husband decided to get married on paper before throwing a big ceromony later next year for friends and family. But even with a last minute courthouse elopement, you need rings! I spent a few days going ring shopping just about anywhere! But ring size 7 is not carried often at stores especially with specific designs! Let's just say that Ben Bridge Jeweler MADE IT WORk!! Outstanding service, patience and just kindness towards a very stressed bride to be ! They threw out some options and I actually ended up getting a ring for the big day! Even though it was the wrong size, they gave me the option to come back in an exchange it for the right size after the wedding! Before I left (FREDDY SERRANO) ran out in the back and came back with a little present! Not only were they kind and patient but they almost made me tear up at the store! Cannot recommend them enough! I don't remember her name but a lovely lady with long brown ponytail, absolute sweetheart! read more

Ben Bridge Jeweler - Tungsten ring, present, wedding band - Jewelry Near Me - Torrance, California

excellent service love shopping at Ben Bridge FREDDY is awsome.... He is always willing to help and provide me with the best words cannot express my gratitude Thank you Ben Bridge Del Amo Mall.. especially Freddy read more

So last Saturday I drove to Torance to meet with the Ben Bridge store manager, Damaris.......She had a Rolex in stock I was interested in. I had been looking for this "Lefty" model, and when it became available....she called, I drove, and I bought! My first purchase from her personally....she was referred to me by BB Corporate. It didn't happen overnight, but when it did I couldn't be more satisfied. She is a star! I could not be happier! Thank you D! See you next time!!!!! read more

I was looking for a particular time piece and Damaris was very kind to communicate with me with what's available. I truly appreciate her effort reaching out to me to let me know the item I wanted was available. Shout out also to Freddy who assisted me during the purchase. My credit card got declined in the beginning but he was patient with me as I spoke with the credit card company to confirm my purchase. I'm very happy with the customer service I received at Ben Bridge Del Amo. The whole team here are very friendly and helpful. One of the SA's even stopped the cleaner from vacuuming the floor to keep it quiet for us customers. They're very considerate. I highly recommend them. read more

Demand for Rolex timepieces have never been higher and to be quite honest, it's an intimidating experience because everyone is now looking for a highly coveted Rolex's and you know there are hundreds if not thousands that stop by every day. I was one of those who was blessed beyond words to have randomly met Ms. Ping Lai a few years ago to start our journey. She was as friendly and polite as she could have been, very warm and welcoming from day one (she gets better with age too!). After a few minutes, i realized that she knew everything about the Rolex models i wanted and before i knew it, we were talking as if we were friends to a point where she told me her professional opinions about her experiences with these models and what her recommendations were (which i found out later to be very accurate and true). I could tell she genuinely cared and hoped for our business and we have not been anywhere else since. Thank you so much for always taking care of me and my wife. (Got my dream piece today!) If you're looking on Google Reviews and/or Yelp at this store, you're probably checking to see where you can go to start your journey with an authorized Rolex dealer that you can trust and you've found the place: this is that place. I can vouch for them from first hand experience. Ask for Ping! read more

I had an extraordinary experience with Amin at Ben Bridge in Torrance location today. He is a loyal and honest person who explains all the details and goes step by step to make sure that you are satisfied with your visit and purchase. I asked him for an in demand Rolex timepiece few weeks ago and he found it quickly. It was unbelievable to me. I really appreciate you Amin for all the professionalism and dedication that you has been given. I had been a customer at Ben Bridge Cerritos for a few years and my Rolex associate was Amin until the place was closed several months ago. Even at that location it was a great pleasure to work with him because of the great memories . Especially when Rolex timepieces are really hard to get at AD Rolexes in LA read more

I had an incredible experience at Ben Bridge in Del Amo thanks to Amin. I walked in with my fiance looking for her wedding band for our ceremony. We had some ideas of what we wanted and Amin provided us with a handful of options similar to the idea we had. He walked us step by step regarding the differences and helped us find the right one. I hadn't planned on buying anything that day but Amin's customer service and thorough explanation convinced me! I am glad we walked in to look that day and an thankful to Amin for being so knowledgeable and helpful. He also offered to clean the jewelry we had on free of charge. Overall I had a great experience and am looking forward to returning to complete my best purchase. Thank you again to Amin for his wonderful customer service, and the rest of the team. read more

This is the Ben Bridge inside Del Amo mall. My experience there was excellent and phenomenal! Ms. Ping Lai helped me find the perfect anniversary gift for my wife! She asked me about what ideas I had in mind and then showed me different jewelry options to match. In the end, she helped pick out a gift that my wife really liked. Ping's friendliness and professionalism are exceptional! read more

Can't say enough nice things about this place. Called within an hour of them closing to see if they would be able to adjust the band on my Yachtmaster, and the lady on the phone was super friendly and accommodating. Showed up 15 minutes before they were scheduled to close, and met the same lady in the store who took the watch, examined it, we sized my wrist, and then she went in the back to work on it. She came out a few minutes later with the extra links in a bag, and the watch fit perfectly. She did all of this complementary, but the entire time treated me the same as a customer who was spending tens of thousands on a watch. I didn't catch her name, but was just thoroughly impressed with her, so thank you very much if you read this!! Also, the store has a very nice selection that I was able to oogle while she was working on my watch! read more

I purchased my wife's wedding ring at this location. This specific ring was special in so many ways, it was handed to me to put on her finger by a family member who is no longer with us, a week before our wedding as a surprise I had engraved on the inside band signed initials of her grandpa and grandma who couldn't make the trip, her grandpa had given me his blessing as they were the only living family left. After about 10 months she needed the white gold and diamonds band resized and shined the band had started to loose the luster, we brought it into the store location and had it checked, they suggested to my wife they needed to send off the ring to the original maker and have it shined and resized. They let us know the process should take around 2 weeks. We called at 2 weeks mark and were told that no package had arrived and they would let us know when it arrived, 2 more weeks went by and at this point I asked for the tracking they said they had, they would not disclose any information regarding the shipping. I called daily with no response for another 1 week. 1 1/2 months later I received a phone call from the store manager saying that my wife's wedding ring they lost it or it had been stolen in the mall and maybe it had been dropped off at Nordstrom next door because no one was available to sign for the deivery at their location that day. I frantically asked if they had the tracking info as I needed to file a police report, they wouldn't give me any info on the tracking numbers, saying this was not their fault or issue. Completely out of mind and emotions wrecked we ended up going to their store location when they had said 2 weeks later all was lost and to come down and they would replace the ring at no cost with equal or less value. My wife was in shock through the whole experience while looking for a replacement wedding ring, I could tell just it wasn't the same, she decided on a ring with similar qualities, I could see the sparkle wasn't in her eye looking at it. The store manager or owner never spoke to us more than a few seconds and we could tell wanted nothing to do with answering questions. We were left not able to speak to police as we had no info, we tried speaking to Nordstrom who Ben Bridge had said were last to have ring but they yelled at us. The Ben Bridge location managment was only interested in getting us out of the store that day with a replacement ring quick as could. During the visit they could see how distraught my wife was, they kept saying but she is getting a replacement and I would have to remind over and over to them of the things I wrote above which again were only a few reasons of greater sentiment that went along with original ring. They came from the back office and gave my wife a $250 gift card with a note saying they hoped this could help. I wish so many days in and out that I knew what my options were and what I should have or could have done. I will always remember and it won't be a good memory how all of you handled this situation. I had to make this short as it gets worse with treatment and phone conversations. read more

I have been a Ben Bridge customer for more than 33 years. My salesperson in the Torrance store is a very dedicated and special lady named Ping Lai. We first met her in Feb 2020 when I was just browsing and killing time while my wife was shopping elsewhere. She was able to help my wife find a very special timepiece that she loves and wears all the time. Ping is very thoughtful in recommending and helping the 3 of us find that special item whether it is an benny bear charm at Christmas, a pandora charm, diamond jewelry or wonderful timepieces. My wife and daughter love seeing and visiting this Ben Bridge because of Ping. Thank you so much! read more

Ping went above and beyond to get my girlfriend the right configurations that she wanted in her Date Just Rolex. Ping's communication and attention to detail is what has won us over. The experience has been first class! I highly recommend doing business with Ping! read more

I was looking to get my first Rolex as an engagement gift to myself. I met Ping, and she was the best! With how hard it is to get ANY steel rolexes, often having long waitlists, I was amazed that Ping got me mine after just 4 days! Amazing service when I picked up my watch too! I'll definitely buy more from her in the future read more

Ben Bridge Jeweler - My new stainless steel Rolex Datejust. Courtesy of Ping! - Jewelry Near Me - Torrance, California

I wish I could give this establishment zero stars. My wife and I walked in wanting to view the exhibition watches to place our name on the list for purchase and to look at a few other pieces and no one greeted us or asked if we needed assistance. While we waited at the counter giving them some grace, to possibly notice us, we were still being ignored and not helped. There was a total of 3 workers who continued to ignore us and walked right past us to help another customer who had come after us. Again, gave them grace to try and see we had been patiently waiting and still no help. We walked out with no purchase and gave them feedback about needing to approach customers and not ignore them especially when the store had no customers. If you're looking for great customer service I would suggest to go elsewhere. read more

I had a great experience today at this Ben Bridge store with my husband. We came in for the Edward Avedis trunk show and were greeted warmly into this gorgeous store by all the staff, but Ping helped us. She offered to clean my jewelry in the back which was such a gift in itself! My rings haven't been this sparkly since they were brand new. She was friendly, happy and approachable and spent a lot of time with us, getting to know our tastes and making suggestions. I ended up purchasing some rose gold huggie earrings, I am definitely drawn to rose gold. She spent time showing us the amazing collection of Rolex watches on display and telling us about them. We had a great experience and can't wait to return and shop with her again, it was a real treat and she made us feel taken care of. read more

Stopped in due to my previous AD's departure and spent some quality time with Max. She was uber professional, kind and attentive. I always believe a visit to an AD should feel more transformational than transactional and if you get the luxury of working with Max, you'll understand she's all about the former. Thank you Max, for simply being you, hoping to establish a partnership of purchases with you and the team there at Ben Bridge. read more

There was a watch I had been searching for and Christine at Ben Bridge's Del Amo mall was able to find and secure it for me! From the start, Christine was helpful and attentive, never promising she could get it for me but always said she would make the effort and try. I've checked in with many stores trying to purchase this watch and most don't bother even taking my name down. I wasn't able to pick up the watch the evening she called so I went in the next day and Damaris helped me due to Christine being off. Damaris made the process very easy and I was in and out in about 20 minutes. They are efficient and accommodating. I would highly recommend Christine, Damaris and this Ben Bridges store at the Del Amo Mall. read more

Today I had the pleasure of working with Max, (Ann- Margret) at the Ben Bridge at Del Amo Fashion Center. She tended to me with the utmost professionalism, kindness and compassion. She listened to my needs and delivered the exact product that I was looking for. I feel after this experience, I have found a friend and a favorite jeweler. I giver her my highest recommendation and will continue working with her for years to come. Whether you are looking for something extravagant for a wedding or simply shopping for valentines day, ask for Max at Ben Bride in Torrance. You won't be disappointed. A+++++++++++++++++++. read more

I recently stopped by to visit this store and was pleasantly surprised with their selection of quality jewelry and time pieces. Gabby was the associate who helped me and made me feel welcome (she helped me find the store when I was lost in the mall and gave me water when I arrived). I hope to do business with them in the future and highly recommend stopping by if you're looking for trustworthy jewelers. read more

The staff at Ben Bridge are extremely attentive and very knowledgeable in their field. They went beyond and above to set up a suprise my friend had in store for me. I really appreciate them taking the time to wrap my gift specially suited to my liking and even giving me an Extra Bow. read more

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FIVE Stars very well deserved for Maxine & Ben Bridge here in the Del Amo Mall. I have been coming here for several years and the staff has always been great. I was in search of a high end Timepiece which required month's of waiting. I realized this was going to take some time. Month's have passed, much to my surprise I received a call from Maxine yesterday, unfortunately for me I was on the other side of town She replied "no problem, I will see you tomorrow" So fast forward to early this afternoon I walk in and low and behold I was able to try it on after month's of waiting, it was a bit large, no problem Maxine adjusted it for me. She was nothing short of spectacular through out the entire process. Now I have the 2021 version after handing down my previous Rolex to my son for his recent college graduation. Multiple major purchase's here, I will never go anywhere else. Thank you for everything Maxine! Joe H. read more

Ben Bridge Jeweler - Ask for Maxine - Jewelry Near Me - Torrance, California

Amazing service. Had the bracelet adjusted for my Submariner. Was expecting to get charged for it but it was free! Lady who did the adjustment even had an official Rolex tool box. What more can you ask for? read more

Ping is great. She's so helpful, knowledgeable and very nice. She got me a beautiful watch and catered to our every single need.

I flew in from LA to pick up a presidential got to say the service was cool landed got into Portland unfortunately hate the city homeless capital of the US but my watch is sexy I can't remember my boy there read more

Ms. Ping Lai came highly recommended by a few of my friends so I literally drove miles and miles past other authorized Rolex dealers closer to me (at least 3 of them) to make my way down to Del Amo Fashion Center to specifically come to this Rolex store to meet Ping. I walked out of this store with a brand new Rolex the very first day I met Ping and I hope to continue our relationship for years to come! Before I drove nearly 40 miles to visit this store, I made sure Ping was working because I was specifically told by my close friends that a good sales associate can and will make a huge difference in my purchasing experience. Once I confirmed that Ping would be working, I went to go see her and I experienced first hand why my friends raved about her! Within the first few minutes, I felt so very comfortable as I have never felt at other Rolex stores. We had a nice conversation and she was so very helpful and friendly. She let me try on any and all Rolexes they had in the store (without feeling like I was annoying her or bothering her like how I felt at other Rolex stores) and she gave me very nice tips/advice on each one of the Rolex models which other stores never even bothered tried explaining to me (i.e., "this one is designed to be more formal..." or "this one would be a good casual every day wear vs. that one that looks for dressy..." etc.) I could go on and on about how much she knew about all the models and it's funny because I walked out of there with a brand new Rolex watch that I have seen and passed on other times at other stores on numerous occasions. When Ping explained to me what my watch was designed for and how it was supposed to be worn and how it would fit in to my daily life, etc., it really struck a different cord with me and I knew I had to have it. Once I decided to purchase the watch, she sized up my watch perfectly! It was such a pleasant smooth experience, I really did have such a great time purchasing my Rolex here. To think I could have bought this exact same watch in the past year atleast 4 other times at other authorized Rolex dealers is mind boggling to me! My friends were absolutely right in this regard: we really do treasure the purchasing experience as much as the watch itself. I have been wearing my Rolex every day and I get compliments on it all the time. But most importantly, I walked out of there feeling great and I feel even better now. Ping and this Rolex store has found a customer for life and I cannot wait for my next purchase. Thank you Ping! read more

Had a very memorable experience at Ben Bridge in the Del Amo Fashion Center! It was unlike my past experiences at other jewelry stores. The store was bustling with cheerful people, staff and customers included, and had a great atmosphere. I was helped by Ping, and I couldn't be happier with that. She offered to clean my watch while I browsed for jewelry for my wife. What ever she cleaned my watch with I need to own in my house! Next, she spent quality time with me getting to know me and my interests. I learned that she has been at Ben Bridge for over a decade, which speaks volumes. I left with a beautiful pair of earrings for my wife. I am looking forward to my next shopping trip here. If you have had the same unpleasant experiences as I have at other stores, I highly recommend you try this store to change your mind. read more